# Top 10 Complaint Management Alternatives & Competitors **Average Rating:** 3.5/5 **Total Number of Reviews:** 4 Complaint Management is not the only option for Complaint Management Software. Explore other competing options and alternatives. Complaint Management Software is a widely used technology, and many people are seeking simple, top rated software solutions with all-employee access, two-way communication, and trend analysis. Other important factors to consider when researching alternatives to Complaint Management include ease of use and reliability. The best overall Complaint Management alternative is MasterControl Quality Management System. Other similar apps like Complaint Management are Qualio, Zendesk for Customer Service, Zoho Desk, and Agentforce Service (formerly Salesforce Service Cloud). Complaint Management alternatives can be found in [Complaint Management Software](https://www.g2.com/categories/complaint-management) but may also be in [Help Desk Software](https://www.g2.com/categories/help-desk) or [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation). ## Best Paid & Free Alternatives to Complaint Management - [MasterControl Quality Management System](https://www.g2.com/products/mastercontrol-quality-management-system/reviews) - [Qualio](https://www.g2.com/products/qualio/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Front](https://www.g2.com/products/front/reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) - [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) ## Top 10 Alternatives to Complaint Management Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Complaint Management stacks up to the competition, check reviews from current & previous users in industries like Consumer Services, Food Production, and Security and Investigations, and find the best product for your business. ### 1. [MasterControl Quality Management System](https://www.g2.com/products/mastercontrol-quality-management-system/reviews) By MasterControl **Average Rating:** 4.3/5 **Total Reviews:** 524 MasterControl Inc. produces QMS software solutions which enable regulated companies to get their products to market faster, while reducing overall costs and increasing internal efficiency. MasterControl securely manages a company's critical information throughout the entire product lifecycle. Categories in common with Complaint Management: [Complaint Management](https://www.g2.com/categories/complaint-management) **Compare:** [Complaint Management vs MasterControl Quality Management System](https://www.g2.com/compare/complaint-management-vs-mastercontrol-quality-management-system) **Compare MasterControl Quality Management System with other alternatives:** - [MasterControl Quality Management System vs Qualio](https://www.g2.com/compare/mastercontrol-quality-management-system-vs-qualio) - [MasterControl Quality Management System vs Zendesk for Customer Service](https://www.g2.com/compare/mastercontrol-quality-management-system-vs-zendesk-for-customer-service) - [MasterControl Quality Management System vs Zoho Desk](https://www.g2.com/compare/mastercontrol-quality-management-system-vs-zoho-desk) - [MasterControl Quality Management System vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-mastercontrol-quality-management-system) - [MasterControl Quality Management System vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-mastercontrol-quality-management-system) - [MasterControl Quality Management System vs Front](https://www.g2.com/compare/front-vs-mastercontrol-quality-management-system) - [MasterControl Quality Management System vs LiveAgent](https://www.g2.com/compare/liveagent-vs-mastercontrol-quality-management-system) - [MasterControl Quality Management System vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-mastercontrol-quality-management-system) - [MasterControl Quality Management System vs ServiceNow Customer Service Management](https://www.g2.com/compare/mastercontrol-quality-management-system-vs-servicenow-customer-service-management) ### 2. [Qualio](https://www.g2.com/products/qualio/reviews) By Qualio **Average Rating:** 4.4/5 **Total Reviews:** 774 Your all-in-one SOP, document control and training solution. Automate the creation, review, approval and management of Policies, Procedures, Work Instructions, Forms and related content. Categories in common with Complaint Management: [Complaint Management](https://www.g2.com/categories/complaint-management) **Compare:** [Complaint Management vs Qualio](https://www.g2.com/compare/complaint-management-vs-qualio) **Compare Qualio with other alternatives:** - [Qualio vs MasterControl Quality Management System](https://www.g2.com/compare/mastercontrol-quality-management-system-vs-qualio) - [Qualio vs Zendesk for Customer Service](https://www.g2.com/compare/qualio-vs-zendesk-for-customer-service) - [Qualio vs Zoho Desk](https://www.g2.com/compare/qualio-vs-zoho-desk) - [Qualio vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-qualio) - [Qualio vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-qualio) - [Qualio vs Front](https://www.g2.com/compare/front-vs-qualio) - [Qualio vs LiveAgent](https://www.g2.com/compare/liveagent-vs-qualio) - [Qualio vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-qualio) - [Qualio vs ServiceNow Customer Service Management](https://www.g2.com/compare/qualio-vs-servicenow-customer-service-management) ### 3. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) By Zendesk **Average Rating:** 4.3/5 **Total Reviews:** 6,997 Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide. Categories in common with Complaint Management: [Complaint Management](https://www.g2.com/categories/complaint-management) **Compare:** [Complaint Management vs Zendesk for Customer Service](https://www.g2.com/compare/complaint-management-vs-zendesk-for-customer-service) **Compare Zendesk for Customer Service with other alternatives:** - [Zendesk for Customer Service vs MasterControl Quality Management System](https://www.g2.com/compare/mastercontrol-quality-management-system-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Qualio](https://www.g2.com/compare/qualio-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Zoho Desk](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk) - [Zendesk for Customer Service vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Front](https://www.g2.com/compare/front-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs LiveAgent](https://www.g2.com/compare/liveagent-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs ServiceNow Customer Service Management](https://www.g2.com/compare/servicenow-customer-service-management-vs-zendesk-for-customer-service) ### 4. [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) By Zoho **Average Rating:** 4.4/5 **Total Reviews:** 7,780 Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily. Categories in common with Complaint Management: [Complaint Management](https://www.g2.com/categories/complaint-management) **Compare:** [Complaint Management vs Zoho Desk](https://www.g2.com/compare/complaint-management-vs-zoho-desk) **Compare Zoho Desk with other alternatives:** - [Zoho Desk vs MasterControl Quality Management System](https://www.g2.com/compare/mastercontrol-quality-management-system-vs-zoho-desk) - [Zoho Desk vs Qualio](https://www.g2.com/compare/qualio-vs-zoho-desk) - [Zoho Desk vs Zendesk for Customer Service](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk) - [Zoho Desk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zoho-desk) - [Zoho Desk vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zoho-desk) - [Zoho Desk vs Front](https://www.g2.com/compare/front-vs-zoho-desk) - [Zoho Desk vs LiveAgent](https://www.g2.com/compare/liveagent-vs-zoho-desk) - [Zoho Desk vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-zoho-desk) - [Zoho Desk vs ServiceNow Customer Service Management](https://www.g2.com/compare/servicenow-customer-service-management-vs-zoho-desk) ### 5. [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) By Salesforce **Average Rating:** 4.4/5 **Total Reviews:** 7,357 Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform. Categories in common with Complaint Management: [Complaint Management](https://www.g2.com/categories/complaint-management) **Compare:** [Complaint Management vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-complaint-management) **Compare Agentforce Service (formerly Salesforce Service Cloud) with other alternatives:** - [Agentforce Service (formerly Salesforce Service Cloud) vs MasterControl Quality Management System](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-mastercontrol-quality-management-system) - [Agentforce Service (formerly Salesforce Service Cloud) vs Qualio](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-qualio) - [Agentforce Service (formerly Salesforce Service Cloud) vs Zendesk for Customer Service](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zendesk-for-customer-service) - [Agentforce Service (formerly Salesforce Service Cloud) vs Zoho Desk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zoho-desk) - [Agentforce Service (formerly Salesforce Service Cloud) vs Freshdesk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshdesk) - [Agentforce Service (formerly Salesforce Service Cloud) vs Front](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-front) - [Agentforce Service (formerly Salesforce Service Cloud) vs LiveAgent](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-liveagent) - [Agentforce Service (formerly Salesforce Service Cloud) vs Hiver in Gmail](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-hiver-in-gmail) - [Agentforce Service (formerly Salesforce Service Cloud) vs ServiceNow Customer Service Management](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-servicenow-customer-service-management) ### 6. [Freshdesk](https://www.g2.com/products/freshdesk/reviews) By Freshworks **Average Rating:** 4.4/5 **Total Reviews:** 3,752 Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries. Categories in common with Complaint Management: [Complaint Management](https://www.g2.com/categories/complaint-management) **Compare:** [Complaint Management vs Freshdesk](https://www.g2.com/compare/complaint-management-vs-freshdesk) **Compare Freshdesk with other alternatives:** - [Freshdesk vs MasterControl Quality Management System](https://www.g2.com/compare/freshdesk-vs-mastercontrol-quality-management-system) - [Freshdesk vs Qualio](https://www.g2.com/compare/freshdesk-vs-qualio) - [Freshdesk vs Zendesk for Customer Service](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service) - [Freshdesk vs Zoho Desk](https://www.g2.com/compare/freshdesk-vs-zoho-desk) - [Freshdesk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshdesk) - [Freshdesk vs Front](https://www.g2.com/compare/freshdesk-vs-front) - [Freshdesk vs LiveAgent](https://www.g2.com/compare/freshdesk-vs-liveagent) - [Freshdesk vs Hiver in Gmail](https://www.g2.com/compare/freshdesk-vs-hiver-in-gmail) - [Freshdesk vs ServiceNow Customer Service Management](https://www.g2.com/compare/freshdesk-vs-servicenow-customer-service-management) ### 7. [Front](https://www.g2.com/products/front/reviews) By Front App **Average Rating:** 4.7/5 **Total Reviews:** 2,499 Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email. Categories in common with Complaint Management: [Complaint Management](https://www.g2.com/categories/complaint-management) **Compare:** [Complaint Management vs Front](https://www.g2.com/compare/complaint-management-vs-front) **Compare Front with other alternatives:** - [Front vs MasterControl Quality Management System](https://www.g2.com/compare/front-vs-mastercontrol-quality-management-system) - [Front vs Qualio](https://www.g2.com/compare/front-vs-qualio) - [Front vs Zendesk for Customer Service](https://www.g2.com/compare/front-vs-zendesk-for-customer-service) - [Front vs Zoho Desk](https://www.g2.com/compare/front-vs-zoho-desk) - [Front vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-front) - [Front vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-front) - [Front vs LiveAgent](https://www.g2.com/compare/front-vs-liveagent) - [Front vs Hiver in Gmail](https://www.g2.com/compare/front-vs-hiver-in-gmail) - [Front vs ServiceNow Customer Service Management](https://www.g2.com/compare/front-vs-servicenow-customer-service-management) ### 8. [LiveAgent](https://www.g2.com/products/liveagent/reviews) By QualityUnit **Average Rating:** 4.5/5 **Total Reviews:** 1,538 LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide. Categories in common with Complaint Management: [Complaint Management](https://www.g2.com/categories/complaint-management) **Compare:** [Complaint Management vs LiveAgent](https://www.g2.com/compare/complaint-management-vs-liveagent) **Compare LiveAgent with other alternatives:** - [LiveAgent vs MasterControl Quality Management System](https://www.g2.com/compare/liveagent-vs-mastercontrol-quality-management-system) - [LiveAgent vs Qualio](https://www.g2.com/compare/liveagent-vs-qualio) - [LiveAgent vs Zendesk for Customer Service](https://www.g2.com/compare/liveagent-vs-zendesk-for-customer-service) - [LiveAgent vs Zoho Desk](https://www.g2.com/compare/liveagent-vs-zoho-desk) - [LiveAgent vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-liveagent) - [LiveAgent vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-liveagent) - [LiveAgent vs Front](https://www.g2.com/compare/front-vs-liveagent) - [LiveAgent vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-liveagent) - [LiveAgent vs ServiceNow Customer Service Management](https://www.g2.com/compare/liveagent-vs-servicenow-customer-service-management) ### 9. [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) By Hiver **Average Rating:** 4.6/5 **Total Reviews:** 1,283 Hiver in Gmail transforms Gmail into a full-fledged helpdesk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests faster, all without leaving their inbox. Categories in common with Complaint Management: [Complaint Management](https://www.g2.com/categories/complaint-management) **Compare:** [Complaint Management vs Hiver in Gmail](https://www.g2.com/compare/complaint-management-vs-hiver-in-gmail) **Compare Hiver in Gmail with other alternatives:** - [Hiver in Gmail vs MasterControl Quality Management System](https://www.g2.com/compare/hiver-in-gmail-vs-mastercontrol-quality-management-system) - [Hiver in Gmail vs Qualio](https://www.g2.com/compare/hiver-in-gmail-vs-qualio) - [Hiver in Gmail vs Zendesk for Customer Service](https://www.g2.com/compare/hiver-in-gmail-vs-zendesk-for-customer-service) - [Hiver in Gmail vs Zoho Desk](https://www.g2.com/compare/hiver-in-gmail-vs-zoho-desk) - [Hiver in Gmail vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-hiver-in-gmail) - [Hiver in Gmail vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-hiver-in-gmail) - [Hiver in Gmail vs Front](https://www.g2.com/compare/front-vs-hiver-in-gmail) - [Hiver in Gmail vs LiveAgent](https://www.g2.com/compare/hiver-in-gmail-vs-liveagent) - [Hiver in Gmail vs ServiceNow Customer Service Management](https://www.g2.com/compare/hiver-in-gmail-vs-servicenow-customer-service-management) ### 10. [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) By ServiceNow **Average Rating:** 4.4/5 **Total Reviews:** 474 ServiceNow CSM enhances every aspect of the customer lifecycle by utilizing AI-driven capabilities to optimize omnichannel self-service and improve issue resolution. It automates customer operations across departments and empowers agents with real-time intelligence and productivity tools. Key features and capabilities include: AI Agents: Handle routine tasks and complete processes autonomously, freeing up human agent time and scaling the call center operations 24/7. Self-Service: Empower customers with AI-powered conversational chat to get answers and take action quickly. Guide customers through personalized action steps across various channels such as chat, portals, and catalogs. Agent Workspace: Provide a single, configurable workspace integrated across channels for a holistic customer view. AI-powered case summaries, guided playbooks, and recommendations make it fast and easy to provide excellent service. Case Management: Seamlessly orchestrate complex customer issues across departments to boost resolution times and customer satisfaction with a unified data model and automated workflows. Knowledge Management: Allow AI Agents to create and share relevant knowledge articles and case summaries quickly with both human agents and customers. Predictive Intelligence: Use AI to anticipate customer needs, automate resolutions, and reduce case volume. Deliver smart, proactive service to achieve value faster. ServiceNow CSM unifies people, processes, and data, ensuring seamless and effective service delivery that leverages AI to enhance customer satisfaction and reduce operational costs. Categories in common with Complaint Management: [Complaint Management](https://www.g2.com/categories/complaint-management) **Compare:** [Complaint Management vs ServiceNow Customer Service Management](https://www.g2.com/compare/complaint-management-vs-servicenow-customer-service-management) **Compare ServiceNow Customer Service Management with other alternatives:** - [ServiceNow Customer Service Management vs MasterControl Quality Management System](https://www.g2.com/compare/mastercontrol-quality-management-system-vs-servicenow-customer-service-management) - [ServiceNow Customer Service Management vs Qualio](https://www.g2.com/compare/qualio-vs-servicenow-customer-service-management) - [ServiceNow Customer Service Management vs Zendesk for Customer Service](https://www.g2.com/compare/servicenow-customer-service-management-vs-zendesk-for-customer-service) - [ServiceNow Customer Service Management vs Zoho Desk](https://www.g2.com/compare/servicenow-customer-service-management-vs-zoho-desk) - [ServiceNow Customer Service Management vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-servicenow-customer-service-management) - [ServiceNow Customer Service Management vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-servicenow-customer-service-management) - [ServiceNow Customer Service Management vs Front](https://www.g2.com/compare/front-vs-servicenow-customer-service-management) - [ServiceNow Customer Service Management vs LiveAgent](https://www.g2.com/compare/liveagent-vs-servicenow-customer-service-management) - [ServiceNow Customer Service Management vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-servicenow-customer-service-management) ## Explore Articles - [What's the best sales engagement platform with advanced workflow automation for teams running complex multi-step sequences?](https://www.g2.com/discussions/what-s-the-best-sales-engagement-platform-with-advanced-workflow-automation-for-teams-running-complex-multi-step-sequences) - [Which media targeting tool offers the most accurate journalist database?](https://www.g2.com/discussions/which-media-targeting-tool-offers-the-most-accurate-journalist-database) - [What are the most trusted encryption key management software by security architects at technology firms based on user reviews?](https://www.g2.com/discussions/what-are-the-most-trusted-encryption-key-management-software-by-security-architects-at-technology-firms-based-on-user-reviews ) - [Most reliable network monitoring solution for large corporations](https://www.g2.com/discussions/most-reliable-network-monitoring-solution-for-large-corporations) - [Top account-based platforms for marketing automation](https://www.g2.com/discussions/top-account-based-platforms-for-marketing-automation-in-2025) - [Leading software for automating customer support services](https://www.g2.com/discussions/leading-software-for-automating-customer-support-services) ## Spotlight Categories - [VoIP Providers](https://www.g2.com/categories/voip) - [Contract Management Software](https://www.g2.com/categories/contract-management) - [Spend Management Software](https://www.g2.com/categories/spend-management)