--- title: SparkPost Reviews meta\_title: 'SparkPost Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 73 reviews by the users' company size, role or industry to find out how SparkPost works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 73 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### SparkPost Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **quick and helpful support team** of SparkPost, enhancing their experience with the easy platform. [(1 mentions)](https://www.g2.com/products/sparkpost/reviews?filters%5Bsentiment_snippet%5D=2397644&qs=pros-and-cons#reviews) Users enjoy the **ease of use** of SparkPost, complemented by a responsive support team for quick assistance. [(1 mentions)](https://www.g2.com/products/sparkpost/reviews?filters%5Bsentiment_snippet%5D=2397646&qs=pros-and-cons#reviews) Users report delays from CSM and struggle with emails landing in **spam folders** , impacting communication effectiveness. [(1 mentions)](https://www.g2.com/products/sparkpost/reviews?filters%5Bsentiment_snippet%5D=2397647&qs=pros-and-cons#reviews) Users express frustration with **poor customer support** , particularly regarding delays and spam-related issues. [(1 mentions)](https://www.g2.com/products/sparkpost/reviews?filters%5Bsentiment_snippet%5D=2397645&qs=pros-and-cons#reviews) Users are frustrated with the **time delays** from CSM and issues in identifying emails landing in spam. [(1 mentions)](https://www.g2.com/products/sparkpost/reviews?filters%5Bsentiment_snippet%5D=2397648&qs=pros-and-cons#reviews) ### Top Pros or Advantages of SparkPost ##### 1. Customer Support Users value the **quick and helpful support team** of SparkPost, enhancing their experience with the easy platform. [ See 1 mentions ](https://www.g2.com/products/sparkpost/reviews?filters%5Bsentiment_snippet%5D=2397644&qs=pros-and-cons#reviews) See Related User Reviews ![Anuj G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anuj G.") AG Anuj G. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Platform with Responsive Support" What do you like about SparkPost? Easy to use platform, quick support team to solve your questions ##### 2. Ease of Use Users enjoy the **ease of use** of SparkPost, complemented by a responsive support team for quick assistance. [ See 1 mentions ](https://www.g2.com/products/sparkpost/reviews?filters%5Bsentiment_snippet%5D=2397646&qs=pros-and-cons#reviews) See Related User Reviews ![Anuj G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anuj G.") AG Anuj G. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Platform with Responsive Support" What do you like about SparkPost? Easy to use platform, quick support team to solve your questions ### Top Cons or Disadvantages of SparkPost ##### 1. Email Spamming Users report delays from CSM and struggle with emails landing in **spam folders** , impacting communication effectiveness. [ See 1 mentions ](https://www.g2.com/products/sparkpost/reviews?filters%5Bsentiment_snippet%5D=2397647&qs=pros-and-cons#reviews) See Related User Reviews ![Anuj G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anuj G.") AG Anuj G. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Platform with Responsive Support" What do you dislike about SparkPost? Delay from CSM or unable to find user landed in spam ##### 2. Poor Customer Support Users express frustration with **poor customer support** , particularly regarding delays and spam-related issues. [ See 1 mentions ](https://www.g2.com/products/sparkpost/reviews?filters%5Bsentiment_snippet%5D=2397645&qs=pros-and-cons#reviews) See Related User Reviews ![Anuj G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anuj G.") AG Anuj G. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Platform with Responsive Support" What do you dislike about SparkPost? Delay from CSM or unable to find user landed in spam ##### 3. Time Delays Users are frustrated with the **time delays** from CSM and issues in identifying emails landing in spam. [ See 1 mentions ](https://www.g2.com/products/sparkpost/reviews?filters%5Bsentiment_snippet%5D=2397648&qs=pros-and-cons#reviews) See Related User Reviews ![Anuj G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anuj G.") AG Anuj G. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Platform with Responsive Support" What do you dislike about SparkPost? Delay from CSM or unable to find user landed in spam ## Top-Rated Alternatives [ ![Brevo Marketing Platform](https://images.g2crowd.com/uploads/product/hd_favicon/6e2ff100220158bc579d1ee68289d603/brevo-marketing-platform.svg "Brevo Marketing Platform") Brevo Marketing Platform 4.5/5(2,621) ](https://www.g2.com/products/brevo-marketing-platform/reviews) [ ![Intuit Mailchimp Email Marketing](https://images.g2crowd.com/uploads/product/hd_favicon/302d00e021ff406c195b03ba50832862/intuit-mailchimp-email-marketing.svg "Intuit Mailchimp Email Marketing") Intuit Mailchimp Email Marketing 4.3/5(12,984) ](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) [ ![Twilio SendGrid Email API](https://images.g2crowd.com/uploads/product/hd_favicon/11065b0c84d6d0a6c0a8e8ade2b9467e/twilio-sendgrid-email-api.svg "Twilio SendGrid Email API") Twilio SendGrid Email API 4/5(368) ](https://www.g2.com/products/twilio-sendgrid-email-api/reviews) [ View All Alternatives ](https://www.g2.com/products/sparkpost/competitors/alternatives) ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") CI Verified User in Internet Enterprise (\> 1000 emp.) 6/30/2017 "Very responsive and providing a lot of value" 4/5 What do you like best about SparkPost? I find their support team to be very responsive to issues. I also enjoy the monthly reports as to how our mail is performing, this provides a lot of value to my team. Lots of flexibility in the tool making it easy for it to mean our needs Review collected by and hosted on G2.com. What do you dislike about SparkPost? We primarily use the API integration so I found it difficult to implement but I felt that we had the support we needed and now that the initial set up is done its easy to use Review collected by and hosted on G2.com. What problems is SparkPost solving and how is that benefiting you? We are making our own service more reliable by using Sparkpost as an MTA Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Enterprise (\> 1000 emp.) 6/27/2017 "SparkPost off platform sending" 4/5 What do you like best about SparkPost? Excellent customer service and notification of when they are making changes to any of their systems ahead of time. Review collected by and hosted on G2.com. What do you dislike about SparkPost? The only real complaint i have is the lack of history on templates. So if someone makes a blunder there is no history to rollback or know who/when exactly it happened. Review collected by and hosted on G2.com. What problems is SparkPost solving and how is that benefiting you? Insight into our customer inboxes with open and click data. Review collected by and hosted on G2.com. Show More Response from Jennifer Lacey of SparkPost [Editedit](https://www.g2.com/survey_responses/sparkpost-review-318555/official_response/edit) Hi There! Thanks so much for being part of the SparkPost family! I wanted to let you know that we hear you on the template concerns and have plans to improve that whole interface (UI and API components of it) later this year. In the meantime, please keep sharing your feedback and suggestions as they really help drive the things we do! You can reach our product team at product@sparkpost.com with additional feedback! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") UI Verified User in Internet Enterprise (\> 1000 emp.) 6/27/2017 "Email Service" 5/5 What do you like best about SparkPost? Email sending and customization, ability to embed pictures that are responsive Review collected by and hosted on G2.com. What do you dislike about SparkPost? Would like more monitoring. Would like to use markdown. Review collected by and hosted on G2.com. Recommendations to others considering SparkPost: Great product. Makes email sending a breeze. Review collected by and hosted on G2.com. What problems is SparkPost solving and how is that benefiting you? Makes sending emails easy Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Manjunath S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manjunath S.") MS Manjunath S. Product Owner Computer Software Enterprise (\> 1000 emp.) 6/27/2017 "Spart post review" 4.5/5 What do you like best about SparkPost? webhooks, easy interface (API), reporting and anaytics Review collected by and hosted on G2.com. What do you dislike about SparkPost? We are still implementing and have not run into any issues. Review collected by and hosted on G2.com. What problems is SparkPost solving and how is that benefiting you? Email sends, tracking, reporting and analytics Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Trevor B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trevor B.") TB Trevor B. Senior Scientist Research Small-Business (50 or fewer emp.) 6/25/2016 "Most generous free plan in any email sending service" 5/5 What do you like best about SparkPost? The volume of emails that can be sent with SparkPost is truly impressive -- 100,000 emails per month at no charge! This alone makes it worth trying at the very least. I found it exceedingly easy to set up SparkPost to work with my website. The web interface is clean and simple, and the documentation was surprisingly great when I needed additional help. Checklists in the web interface ensured that I had set up all of the DNS records correctly, and the ability to quickly send a test email provided peace of mind that I had actually set up everything correctly. Another minor but appreciated feature of SparkPost is two-factor authentication through any app like Google Authenticator or Authy. While minor, implement two-factor authentication makes me feel more secure in trusting SparkPost with the ability to email all of the users of our products. Review collected by and hosted on G2.com. What do you dislike about SparkPost? I have not yet run into anything I've disliked about SparkPost. Review collected by and hosted on G2.com. Recommendations to others considering SparkPost: Go through all of the steps listed by SparkPost to ensure that email will be sent correctly to all email providers. Use the test email sending feature to ensure that emails will be sent correctly. Set up two-factor authentication! Review collected by and hosted on G2.com. What problems is SparkPost solving and how is that benefiting you? We used SparkPost as an email sending service for a Discourse forum we are using to provide community support. Setting up SparkPost to work with Discourse was dead simple, and we have not had any issues with email since setting it up. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Alina U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alina U.") AU Alina U. Chief Marketing Officer Mid-Market (51-1000 emp.) 6/17/2016 "Decent solution that substituted Mandrill" 5/5 What do you like best about SparkPost? After the news about Mandrill & MailChimp integration, we were looking for another mailing service that will meet our needs and found SparkPost. These guys definitely know what they are doing. We integrated it with OWOX BI service and now I use it for all my email marketing needs. What I can say: - It is packed with good real-time analytics and intuitive interface; - Due to high daily mail limits, so there's no problem in testing templates and checking campaigns; - Performance and delivery rates are also great; - The amount of data it provides over hooks is overwhelming; - It is well documented, and the solutions to issues are quite easy to implement. By far I didn't have any critical issues with it and failed none of my campaigns. Review collected by and hosted on G2.com. What do you dislike about SparkPost? Before integrating the webhooks, Message Event reports were a mess due to 1000 results limit. If you lost the API key, just live with it, you will never see it again =) Review collected by and hosted on G2.com. Recommendations to others considering SparkPost: Use it, doesn't matter if you are a developer or marketer it is plain easy to integrate and work with. Review collected by and hosted on G2.com. What problems is SparkPost solving and how is that benefiting you? I'm using it for daily email marketing routine, as I said above. Not only for promotional needs but also for triggered letters and all kinds of service information. The quotas of their free plan are, by far, the best on the market, and covers all my and even developers needs. Just check it, it works awesome. PS: If you are an upset Mandrill user (just like us) - they have a great migration guide. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") IF Verified User in Financial Services Enterprise (\> 1000 emp.) 6/27/2017 "Integration Architect" 3.5/5 What do you like best about SparkPost? the whole end to end integrations and email delivery Review collected by and hosted on G2.com. What do you dislike about SparkPost? issues when integration with Hp extreame Review collected by and hosted on G2.com. Recommendations to others considering SparkPost: We are currently using the base product and already moving to the enterprise product soon. Review collected by and hosted on G2.com. What problems is SparkPost solving and how is that benefiting you? email delivery and statistics Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") II Verified User in Internet Enterprise (\> 1000 emp.) 6/27/2017 "Deliv" 3.5/5 What do you like best about SparkPost? Solid overall mta seems to do exactly as expected Review collected by and hosted on G2.com. What do you dislike about SparkPost? Not much, like I said a solid mta that does what asked. Review collected by and hosted on G2.com. What problems is SparkPost solving and how is that benefiting you? Additional MTA fallbacks Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 5/10/2016 "Good alternative to Mandrill and Mailgun" 5/5 What do you like best about SparkPost? it free for teams which send low levels of emails, has a good number of ways to connect to your app just like Mandrill. For me the main issue was pricing. Mandrill suddenly started kicking out free customers and I needed something similar and SparkPost was the best alternative that I could find. Review collected by and hosted on G2.com. What do you dislike about SparkPost? There is nothing much to dislike about SparkPost. it offers the same number of features as Mandrill and a decent quota at the moment. Review collected by and hosted on G2.com. Recommendations to others considering SparkPost: You get what you pay for and in my case I didn't pay for anything but it was very simple to move from Mandrill. If you are looking for a Mandrill alternative this is the one for you. Review collected by and hosted on G2.com. What problems is SparkPost solving and how is that benefiting you? I needed something for my transactional emails and I found Mandrill and it was good while it lasted. Then it turned into a paid only service which turned me to SparkPost. SparkPost is good as it offered the same level of features as Mandrill so there is nothing to complain about. There are no additional benefits as I never looked beyond the free features. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Akram Hasan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Akram Hasan S.") AS Akram Hasan S. CTO Computer & Network Security Small-Business (50 or fewer emp.) 2/5/2016 "Very restricted and Authentic email service" 3.5/5 What do you like best about SparkPost? They are one of the leading email delivery system online. Offering some amazing features you might consider to think about. White label domain, API access, spam word detection any other features here. I mentioned "Authentic" because they are very awake about every single delivery. You can't use any fake header information on your email made them Authentic. They are restricted because system will reject any emails not sent from your domain name. It's pretty great service yet sometimes you may not like. For example , you want to deploy emailing on your cellphone app, here lot of drama using SparkPost for this service. Because your email been not sending from your domain name. But yes they are Authentic so you can trust their delivery. Review collected by and hosted on G2.com. What do you dislike about SparkPost? As I mentioned before the only thing I didn't liked is domain restriction. Yet they offered few solution for this but I will always vote for the easiest. I have to be honest, they are amazing and trust worthy email delivery service. Review collected by and hosted on G2.com. Recommendations to others considering SparkPost: If you are looking for something Authentic, SparkPost will be the best choice for you. Yet I will suggest for give a try before implementing their service as final. Review collected by and hosted on G2.com. What problems is SparkPost solving and how is that benefiting you? We are using transactional email delivery for our web based app by SparkPost. Their delivery, reporting, reputation check is pretty reliable service. Review collected by and hosted on G2.com. 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