--- title: SparkPost Reviews meta\_title: 'SparkPost Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 73 reviews by the users' company size, role or industry to find out how SparkPost works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 73 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### SparkPost Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **quick and helpful support team** of SparkPost, enhancing their experience with the easy platform. [(1 mentions)](https://www.g2.com/products/sparkpost/reviews?filters%5Bsentiment_snippet%5D=2397644&qs=pros-and-cons#reviews) Users enjoy the **ease of use** of SparkPost, complemented by a responsive support team for quick assistance. [(1 mentions)](https://www.g2.com/products/sparkpost/reviews?filters%5Bsentiment_snippet%5D=2397646&qs=pros-and-cons#reviews) Users report delays from CSM and struggle with emails landing in **spam folders** , impacting communication effectiveness. [(1 mentions)](https://www.g2.com/products/sparkpost/reviews?filters%5Bsentiment_snippet%5D=2397647&qs=pros-and-cons#reviews) Users express frustration with **poor customer support** , particularly regarding delays and spam-related issues. [(1 mentions)](https://www.g2.com/products/sparkpost/reviews?filters%5Bsentiment_snippet%5D=2397645&qs=pros-and-cons#reviews) Users are frustrated with the **time delays** from CSM and issues in identifying emails landing in spam. [(1 mentions)](https://www.g2.com/products/sparkpost/reviews?filters%5Bsentiment_snippet%5D=2397648&qs=pros-and-cons#reviews) ### Top Pros or Advantages of SparkPost ##### 1. Customer Support Users value the **quick and helpful support team** of SparkPost, enhancing their experience with the easy platform. [ See 1 mentions ](https://www.g2.com/products/sparkpost/reviews?filters%5Bsentiment_snippet%5D=2397644&qs=pros-and-cons#reviews) See Related User Reviews ![Anuj G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anuj G.") AG Anuj G. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Platform with Responsive Support" What do you like about SparkPost? Easy to use platform, quick support team to solve your questions ##### 2. Ease of Use Users enjoy the **ease of use** of SparkPost, complemented by a responsive support team for quick assistance. [ See 1 mentions ](https://www.g2.com/products/sparkpost/reviews?filters%5Bsentiment_snippet%5D=2397646&qs=pros-and-cons#reviews) See Related User Reviews ![Anuj G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anuj G.") AG Anuj G. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Platform with Responsive Support" What do you like about SparkPost? Easy to use platform, quick support team to solve your questions ### Top Cons or Disadvantages of SparkPost ##### 1. Email Spamming Users report delays from CSM and struggle with emails landing in **spam folders** , impacting communication effectiveness. [ See 1 mentions ](https://www.g2.com/products/sparkpost/reviews?filters%5Bsentiment_snippet%5D=2397647&qs=pros-and-cons#reviews) See Related User Reviews ![Anuj G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anuj G.") AG Anuj G. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Platform with Responsive Support" What do you dislike about SparkPost? Delay from CSM or unable to find user landed in spam ##### 2. Poor Customer Support Users express frustration with **poor customer support** , particularly regarding delays and spam-related issues. [ See 1 mentions ](https://www.g2.com/products/sparkpost/reviews?filters%5Bsentiment_snippet%5D=2397645&qs=pros-and-cons#reviews) See Related User Reviews ![Anuj G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anuj G.") AG Anuj G. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Platform with Responsive Support" What do you dislike about SparkPost? Delay from CSM or unable to find user landed in spam ##### 3. Time Delays Users are frustrated with the **time delays** from CSM and issues in identifying emails landing in spam. [ See 1 mentions ](https://www.g2.com/products/sparkpost/reviews?filters%5Bsentiment_snippet%5D=2397648&qs=pros-and-cons#reviews) See Related User Reviews ![Anuj G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anuj G.") AG Anuj G. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Platform with Responsive Support" What do you dislike about SparkPost? Delay from CSM or unable to find user landed in spam ## Top-Rated Alternatives [ ![Brevo Marketing Platform](https://images.g2crowd.com/uploads/product/hd_favicon/6e2ff100220158bc579d1ee68289d603/brevo-marketing-platform.svg "Brevo Marketing Platform") Brevo Marketing Platform 4.5/5(2,621) ](https://www.g2.com/products/brevo-marketing-platform/reviews) [ ![Intuit Mailchimp Email Marketing](https://images.g2crowd.com/uploads/product/hd_favicon/302d00e021ff406c195b03ba50832862/intuit-mailchimp-email-marketing.svg "Intuit Mailchimp Email Marketing") Intuit Mailchimp Email Marketing 4.3/5(12,984) ](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) [ ![Twilio SendGrid Email API](https://images.g2crowd.com/uploads/product/hd_favicon/11065b0c84d6d0a6c0a8e8ade2b9467e/twilio-sendgrid-email-api.svg "Twilio SendGrid Email API") Twilio SendGrid Email API 4/5(368) ](https://www.g2.com/products/twilio-sendgrid-email-api/reviews) [ View All Alternatives ](https://www.g2.com/products/sparkpost/competitors/alternatives) KP Kislay P. Mid-Market (51-1000 emp.) 4/24/2018 "Best Email Delivery Service." 4.5/5 What do you like best about SparkPost? I have used multiple email delivery service most of them are good but sparkpost is better than all of them. There dashboard are quite very easy to manage and deliverability for transactional emails are quite amazing. Review collected by and hosted on G2.com. What do you dislike about SparkPost? You guys must do some work on costing cost is same as lots of services available in market but you guys can reduce your prices. You guys can add one more option based for number of email subscriber. Review collected by and hosted on G2.com. What problems is SparkPost solving and how is that benefiting you? We are in ecommerce business. we are sending transnational and some of products information to our customer. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Philanthropy](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Philanthropy") AP Verified User in Philanthropy Small-Business (50 or fewer emp.) 5/1/2018 "Good service, clean and easy to use developer experience" 4.5/5 What do you like best about SparkPost? Templated emails are by far the best feature. We can easily maintain our email templates in source control, and only send the raw data to send our transactional email Review collected by and hosted on G2.com. What do you dislike about SparkPost? Some things in the user interface are not as easy as they should be, mainly around finding specific email addresses or domains that are failing Review collected by and hosted on G2.com. Recommendations to others considering SparkPost: Fully explore the documentation to ensure you will get the most uses out of SparkPost. Review collected by and hosted on G2.com. What problems is SparkPost solving and how is that benefiting you? We are using SparkPost for all of our transactional email communications and receipts, and it has allowed us to not worry about email delivery, but instead focus on our core business Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JB Jimmy B. Mid-Market (51-1000 emp.) 5/1/2018 "SparkPost makes it easy to be a pro." 5/5 What do you like best about SparkPost? How easy it is to navigate on their site. Review collected by and hosted on G2.com. What do you dislike about SparkPost? Sometimes there are questions that would be good to ask a human. Review collected by and hosted on G2.com. Recommendations to others considering SparkPost: You will not regret using this application. It has great price points and is so easy to use. Review collected by and hosted on G2.com. What problems is SparkPost solving and how is that benefiting you? Delivering to more mailboxes than ever, eliminating high bounce rate has been very simple with SparkPost. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Alexandria P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexandria P.") AP Alexandria P. Marketing Manager Mid-Market (51-1000 emp.) 5/17/2018 "Great transition to SparkPost" 5/5 What do you like best about SparkPost? So far I am heavily relying on the summary results. The data available is fantastic. Review collected by and hosted on G2.com. What do you dislike about SparkPost? So far everything has been very satisfactory. Review collected by and hosted on G2.com. Recommendations to others considering SparkPost: It's been a very good experience. Review collected by and hosted on G2.com. What problems is SparkPost solving and how is that benefiting you? We are using SparkPost in conjunction with our Mautic platform. Our business model is unique and very data heavy, so we needed a lot of customization solutions. SparkPost has provided us a great ESP at a very fair price. They have been very helpful with our need for high volume sending. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Publishing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Publishing") AP Verified User in Publishing Small-Business (50 or fewer emp.) 5/22/2018 "Works for what we need" 3.5/5 What do you like best about SparkPost? They help mix up our SMTP services nicely. We use sparkpost every day to send emails out to customers and users. We off load our newsletter emails of over 1M per month to Spark Post and save time. Review collected by and hosted on G2.com. What do you dislike about SparkPost? Not as intuitive as we'd like. Can't figure out a lot of features. Review collected by and hosted on G2.com. Recommendations to others considering SparkPost: How to add more IPs to our account? Review collected by and hosted on G2.com. What problems is SparkPost solving and how is that benefiting you? We are trying to get more sending IP addresses. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jason L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jason L.") JL Jason L. Managing Director Marketing and Advertising Small-Business (50 or fewer emp.) 4/28/2018 "Incredibly reliable, easy to navigate" 5/5 What do you like best about SparkPost? The best thing about Sparkpost is the fact that I've never had a problem with their platform. We moved from an antiquated competitor that constantly gave us technical issues, and then weren't that helpful in solving them. Sparkpost is extremely reliable, and the control panel is intuitive and gives us everything we need. Review collected by and hosted on G2.com. What do you dislike about SparkPost? It's not easy to write '40 characters minimum' when I've nothing bad to say about SparkPost :) Review collected by and hosted on G2.com. What problems is SparkPost solving and how is that benefiting you? Painless email automation, easy to use system. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Rupak T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rupak T.") RT Rupak T. Chief Product Officer Small-Business (50 or fewer emp.) 4/27/2018 "Most efficient and affordable Email Delivery Platform" 4.5/5 What do you like best about SparkPost? Ease of Integration Pricing Customer Support Review collected by and hosted on G2.com. What do you dislike about SparkPost? Reporting - can be made easy for non-technical people Review collected by and hosted on G2.com. Recommendations to others considering SparkPost: Definitely, you should take it. Review collected by and hosted on G2.com. What problems is SparkPost solving and how is that benefiting you? We use sparkpost to deliver all transactional or customer engagement related emails. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") UI Verified User in Internet Mid-Market (51-1000 emp.) 4/25/2018 "Reliable email service with generous offerings" 4/5 What do you like best about SparkPost? They offer 100,000 emails per month at no charge. We've been able to use SparkPost across multichannel marketing campaigns and seamlessly integrate with their API to deploy emails at scale internally. Users across our entire email team have found SparkPost extremely easy to use, we've seen reliable delivery, and developers have had only positive reviews internally. Review collected by and hosted on G2.com. What do you dislike about SparkPost? I haven't run into any issues using Sparkpost, it's one of my favorite email services. Review collected by and hosted on G2.com. Recommendations to others considering SparkPost: Make the most of their free offerings and great for email marketing teams. Reliable deliveries. Review collected by and hosted on G2.com. What problems is SparkPost solving and how is that benefiting you? Daily marketing emails, very easy to use for our developers, and very cost-effective Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") EI Verified User in Internet Small-Business (50 or fewer emp.) 5/1/2018 "Pretty Good" 4/5 What do you like best about SparkPost? Once set up there is little to do. Pricing. API fairly easy. Review collected by and hosted on G2.com. What do you dislike about SparkPost? Reporting not great and it difficult to create them through the API. Review collected by and hosted on G2.com. What problems is SparkPost solving and how is that benefiting you? We send millions of emails each month. We needed an external send tool that would take the weight off our server Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JR johnatan r. Mid-Market (51-1000 emp.) 4/24/2018 "software engineer" 4/5 What do you like best about SparkPost? Admin console and the reports that provide statistics. Review collected by and hosted on G2.com. What do you dislike about SparkPost? Sub accounts are not easy to setup and require other initialization to work. Review collected by and hosted on G2.com. What problems is SparkPost solving and how is that benefiting you? We send many regular communications to our customers telling them where they are in a process. Review collected by and hosted on G2.com. 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