--- title: SparkPost Reviews meta_title: 'SparkPost Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 73 reviews by the users' company size, role or industry to find out how SparkPost works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 73 scale: '5' date_modified: '2026-08-09' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # SparkPost Reviews **Vendor:** SparkPost **Category:** [Transactional Email Software](https://www.g2.com/categories/transactional-email) **Average Rating:** 4.0/5.0 **Total Reviews:** 73 ## About SparkPost SparkPost is the world’s #1 email infrastructure provider and the most performant email delivery service available. Our customers send over 5 trillion messages a year, over 37 percent of the world’s business email. Several SparkPost customers—including the largest social networks—send over a billion emails a day, making us the fastest-growing email delivery service provider on the market. For more than a decade, we’ve developed the leading technology in the email industry and the first email delivery service truly architected for the cloud. From the finely-tuned Momentum MTA to today’s fully elastic cloud email delivery service, we provide our customers with proven highest inbox delivery rates, easy setup and launch, and the most comprehensive analytics and insight. Built on the AWS platform, we give our customers the reliability and scalability they demand—and more. There’s never been a better way to send email. Our technology is powerful, but SparkPost’s most valuable asset is our people—the most talented and experienced email experts in the industry. From deliverability experts to a community of developers to dedicated Technical Account Managers for enterprise customers, our team is there with you every step of the way. Whether you are just starting out building an app; a large, complex enterprise; or somewhere in between, there’s a SparkPost service to match your email delivery needs. ## SparkPost Pros & Cons **What users like:** - Users value the **quick and helpful support team** of SparkPost, enhancing their experience with the easy platform. (1 reviews) - Users enjoy the **ease of use** of SparkPost, complemented by a responsive support team for quick assistance. (1 reviews) **What users dislike:** - Users report delays from CSM and struggle with emails landing in **spam folders** , impacting communication effectiveness. (1 reviews) - Users express frustration with **poor customer support** , particularly regarding delays and spam-related issues. (1 reviews) - Users are frustrated with the **time delays** from CSM and issues in identifying emails landing in spam. (1 reviews) ## SparkPost Reviews ### 1. Decent experience **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2017 **What do you like best about SparkPost?** The ability to send emails using an API. **What do you dislike about SparkPost?** When not using the API unable to differentiate the messages. **What problems is SparkPost solving and how is that benefiting you?** Attempting to stop users from blasting out messages to free email services such as yahoo, gmail, and etc. This will help preserve our IP ranges reputation. Unfortunately, we haven't been able to drive adoption like we want due to groups being unwilling to use the API. ## SparkPost Discussions - [How do I find out what happened to my messages?](https://www.g2.com/discussions/deliverability-2b2e893c-c6eb-4216-b00e-d1687e955150) - 1 comment, 1 upvote - [How can I stay aware of outages?](https://www.g2.com/discussions/support-435ee6df-a98f-4636-8a06-277459942ee2) - 1 comment, 1 upvote - [How much does SparkPost cost?](https://www.g2.com/discussions/pricing-5be592cb-77ae-4867-8a3a-ad458f3723f8) - 1 comment, 1 upvote - [View SparkPost pricing details and edition comparison](https://www.g2.com/products/sparkpost/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+00%3A13%3A21+-0500&secure%5Bsession_id%5D=9c3d4c18-0c7f-4bc3-9e04-0a45bb18300c&secure%5Btoken%5D=d4eba6a35fa9826e4f4993a703008192cbdb09e76fd6329872ba81aaf3405bdf&format=llm_user) ## SparkPost Integrations - [WebEngage](https://www.g2.com/products/webengage/reviews) ## SparkPost Features **Administration** - Template Creation - Preset Template Availability - Custom Unsubscribe - Email Segmentation - Detailed Server Logs - Alerts/Notifications - Drip Campaigns - Customer Segmentation **Diagnosis** - IP Address - Domains - Content - Policy Compliance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Integrations** - Webhooks - Event Tracking API - Mail Send API - Spam Filter Testing - Activity Dashboard - Activity Tracking - A/B Testing **Analytics** - Open Rates - Link Activity - Attachment Activity **Tracking** - Processing Time - Placement - Open Rate - Time to Open - Alerts **Platform** - Custom Tracking Domain - Multiple Domains - Dedicated IP - Documentation - Sender Reputation Management - Tracking & Reporting - Enterprise Scalability - Performance and Reliability - Workflow Management - List Management - Template Management - Email Management - Subscription Management - Click Tracking **Customizations** - Email Platform Integration - Email Scheduling - Real-Time Notifications - Email Categorization - Templates - Third-Party Integrations **Reporting** - Campaign Performance - Domain Reputation - Brand Reputation - Blacklist and Whitelist **Generative AI** - AI Text Generation - Generative AI **Additional Functionality** - Third-Party Integrations - Customizable Branding - Email Monitoring - Generative AI - Mobile Access - WYSIWYG Editor - Real-Time Data - Unsubscribe Database - AI Copilot - Drag & Drop - Geolocation - Event Triggered Actions - Simple Mail Transfer Protocol (SMTP) - Contact Database - Campaign Analytics - SMS Messaging - Customizable Forms - Autoresponders - Email Marketing - Message Personalization - Reporting/Analytics - Dynamic Content - Customizable Fields - Campaign Scheduling - Email Distribution **Additional Functionality** - Contact Management - Email Marketing - Drag & Drop - Drip Campaigns - Workflow Management - Customizable Fields - Monitoring - CRM - Team Management - Click Tracking - Subscription Management - Activity Dashboard - API - Location Tracking - Customer Segmentation - Geolocation - Customizable Branding - Activity Tracking - Data Import/Export - Mailing List Management - Campaign Management - Email Management - Audience Targeting - Reporting/Analytics - AI Copilot - Email Distribution - Email Reminders - Autoresponders - Engagement Tracking - Event Triggered Actions **Agentic AI - Email Deliverability** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top SparkPost Alternatives - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) - 4.5/5.0 (2,481 reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - 4.3/5.0 (12,675 reviews) - [Twilio SendGrid Email API](https://www.g2.com/products/twilio-sendgrid-email-api/reviews) - 4.0/5.0 (358 reviews)