--- title: SparkPlug Reviews meta\_title: 'SparkPlug Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 54 reviews by the users' company size, role or industry to find out how SparkPlug works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 54 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Retail url: https://www.g2.com/categories/retail --- ### SparkPlug Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users love how SparkPlug simplifies **incentivizing staff** , making it easy to manage training and performance tracking. [(3 mentions)](https://www.g2.com/products/sparkplug/reviews?filters%5Bsentiment_snippet%5D=1649828&qs=pros-and-cons#reviews) Users value the **helpful customer support** that assists with issues and enhances their overall experience with SparkPlug. [(2 mentions)](https://www.g2.com/products/sparkplug/reviews?filters%5Bsentiment_snippet%5D=1649602&qs=pros-and-cons#reviews) Users appreciate the **efficient incentives management** of SparkPlug, simplifying staff payouts and training processes. [(2 mentions)](https://www.g2.com/products/sparkplug/reviews?filters%5Bsentiment_snippet%5D=1649943&qs=pros-and-cons#reviews) Users enjoy the **easy tracking of sales data** , enhancing awareness and competition among staff. [(2 mentions)](https://www.g2.com/products/sparkplug/reviews?filters%5Bsentiment_snippet%5D=1649857&qs=pros-and-cons#reviews) Users find that SparkPlug's **automation features** significantly streamline staff management tasks, saving time and improving efficiency. [(1 mentions)](https://www.g2.com/products/sparkplug/reviews?filters%5Bsentiment_snippet%5D=2028179&qs=pros-and-cons#reviews) Users report **buggy data retrieval** issues with SparkPlug, which hampers overall performance and user experience. [(1 mentions)](https://www.g2.com/products/sparkplug/reviews?filters%5Bsentiment_snippet%5D=2028164&qs=pros-and-cons#reviews) Users feel the pricing of SparkPlug is **expensive** , especially when expanding to multiple locations, limiting growth. [(1 mentions)](https://www.g2.com/products/sparkplug/reviews?filters%5Bsentiment_snippet%5D=2028167&qs=pros-and-cons#reviews) Users point out the **inadequate tracking** of incentives, leading to confusion and neglect of some prizes. [(1 mentions)](https://www.g2.com/products/sparkplug/reviews?filters%5Bsentiment_snippet%5D=2028173&qs=pros-and-cons#reviews) Users express concern over **incentive issues** , feeling overwhelmed by multiple active sparks and competition for attention. [(1 mentions)](https://www.g2.com/products/sparkplug/reviews?filters%5Bsentiment_snippet%5D=1650150&qs=pros-and-cons#reviews) Users point out the **limited customization** of SparkPlug, leading to issues with staff focus and company participation. [(1 mentions)](https://www.g2.com/products/sparkplug/reviews?filters%5Bsentiment_snippet%5D=2028176&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of SparkPlug ##### 1. Incentives Users love how SparkPlug simplifies **incentivizing staff** , making it easy to manage training and performance tracking. [ See 3 mentions ](https://www.g2.com/products/sparkplug/reviews?filters%5Bsentiment_snippet%5D=1649828&qs=pros-and-cons#reviews) See Related User Reviews ![Jesus L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jesus L.") JL Jesus L. Small-Business (50 or fewer emp.) 5.0/5 "What the Industry Needed" What do you like about SparkPlug? SparkPlug has made incentivizing the staff a breeze! It saves management so much time by assisting with setting up, keeping track and paying out st ![Kurstin H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kurstin H.") KH Kurstin H. Mid-Market (51-1000 emp.) 5.0/5 "giving budtenders the Skill and Will to sell our Brand's Products" What do you like about SparkPlug? combining edutcation and incentives to be user and brand friendly. I llike that you guys take the brands feedback to enhance your platform. ##### 2. Customer Support Users value the **helpful customer support** that assists with issues and enhances their overall experience with SparkPlug. [ See 2 mentions ](https://www.g2.com/products/sparkplug/reviews?filters%5Bsentiment_snippet%5D=1649602&qs=pros-and-cons#reviews) See Related User Reviews ![Jose C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jose C.") JC Jose C. Mid-Market (51-1000 emp.) 5.0/5 "Great Sales incentive program." What do you like about SparkPlug? i like that you can choose what kind of payout you want, how easy it is to track your data. also all the competition it brings! Customer support is ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "Overall it has been good. Wish there were a few changes" What do you like about SparkPlug? I like being able to track sales. I like that staff can see their sales easily and compete with each other. ##### 3. Incentives Management Users appreciate the **efficient incentives management** of SparkPlug, simplifying staff payouts and training processes. [ See 2 mentions ](https://www.g2.com/products/sparkplug/reviews?filters%5Bsentiment_snippet%5D=1649943&qs=pros-and-cons#reviews) See Related User Reviews ![Jesus L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jesus L.") JL Jesus L. Small-Business (50 or fewer emp.) 5.0/5 "What the Industry Needed" What do you like about SparkPlug? SparkPlug has made incentivizing the staff a breeze! It saves management so much time by assisting with setting up, keeping track and paying out st ![Kurstin H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kurstin H.") KH Kurstin H. Mid-Market (51-1000 emp.) 5.0/5 "giving budtenders the Skill and Will to sell our Brand's Products" What do you like about SparkPlug? combining edutcation and incentives to be user and brand friendly. I llike that you guys take the brands feedback to enhance your platform. ##### 4. Tracking Ease Users enjoy the **easy tracking of sales data** , enhancing awareness and competition among staff. [ See 2 mentions ](https://www.g2.com/products/sparkplug/reviews?filters%5Bsentiment_snippet%5D=1649857&qs=pros-and-cons#reviews) See Related User Reviews ![Jose C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jose C.") JC Jose C. Mid-Market (51-1000 emp.) 5.0/5 "Great Sales incentive program." What do you like about SparkPlug? i like that you can choose what kind of payout you want, how easy it is to track your data. also all the competition it brings! Customer support is ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "Overall it has been good. Wish there were a few changes" What do you like about SparkPlug? I like being able to track sales. I like that staff can see their sales easily and compete with each other. ##### 5. Automation Users find that SparkPlug's **automation features** significantly streamline staff management tasks, saving time and improving efficiency. [ See 1 mentions ](https://www.g2.com/products/sparkplug/reviews?filters%5Bsentiment_snippet%5D=2028179&qs=pros-and-cons#reviews) See Related User Reviews ![Jesus L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jesus L.") JL Jesus L. Small-Business (50 or fewer emp.) 5.0/5 "What the Industry Needed" What do you like about SparkPlug? SparkPlug has made incentivizing the staff a breeze! It saves management so much time by assisting with setting up, keeping track and paying out st ### 5 Cons or Disadvantages of SparkPlug ##### 1. Bug Issues Users report **buggy data retrieval** issues with SparkPlug, which hampers overall performance and user experience. [ See 1 mentions ](https://www.g2.com/products/sparkplug/reviews?filters%5Bsentiment_snippet%5D=2028164&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "Overall it has been good. Wish there were a few changes" What do you dislike about SparkPlug? Pricing could be better. When you have multiple locations and need to pay more and more with each location, that sucks and has prevented me from addin ##### 2. Expensive Users feel the pricing of SparkPlug is **expensive** , especially when expanding to multiple locations, limiting growth. [ See 1 mentions ](https://www.g2.com/products/sparkplug/reviews?filters%5Bsentiment_snippet%5D=2028167&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "Overall it has been good. Wish there were a few changes" What do you dislike about SparkPlug? Pricing could be better. When you have multiple locations and need to pay more and more with each location, that sucks and has prevented me from addin ##### 3. Inadequate Tracking Users point out the **inadequate tracking** of incentives, leading to confusion and neglect of some prizes. [ See 1 mentions ](https://www.g2.com/products/sparkplug/reviews?filters%5Bsentiment_snippet%5D=2028173&qs=pros-and-cons#reviews) See Related User Reviews ![Jesus L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jesus L.") JL Jesus L. Small-Business (50 or fewer emp.) 5.0/5 "What the Industry Needed" What do you dislike about SparkPlug? One flaw from a manger perspective. At the moment we have 11 sparks currently running. It should be limited to a certain amount of incentives at a tim ##### 4. Incentive Issues Users express concern over **incentive issues** , feeling overwhelmed by multiple active sparks and competition for attention. [ See 1 mentions ](https://www.g2.com/products/sparkplug/reviews?filters%5Bsentiment_snippet%5D=1650150&qs=pros-and-cons#reviews) See Related User Reviews ![Jesus L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jesus L.") JL Jesus L. Small-Business (50 or fewer emp.) 5.0/5 "What the Industry Needed" What do you dislike about SparkPlug? One flaw from a manger perspective. At the moment we have 11 sparks currently running. It should be limited to a certain amount of incentives at a tim ##### 5. Limited Customization Users point out the **limited customization** of SparkPlug, leading to issues with staff focus and company participation. [ See 1 mentions ](https://www.g2.com/products/sparkplug/reviews?filters%5Bsentiment_snippet%5D=2028176&qs=pros-and-cons#reviews) See Related User Reviews ![Jesus L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jesus L.") JL Jesus L. Small-Business (50 or fewer emp.) 5.0/5 "What the Industry Needed" What do you dislike about SparkPlug? One flaw from a manger perspective. At the moment we have 11 sparks currently running. It should be limited to a certain amount of incentives at a tim ## Top-Rated Alternatives [ ![CaptivateIQ](https://images.g2crowd.com/uploads/product/hd_favicon/692764d544294ca14208a55081ac9031/captivateiq.svg "CaptivateIQ") CaptivateIQ 4.7/5(3,488) ](https://www.g2.com/products/captivateiq/reviews) [ ![Salesforce Spiff](https://images.g2crowd.com/uploads/product/hd_favicon/77fe7943233c4289d66088fdb63f07b9/salesforce-spiff.svg "Salesforce Spiff") Salesforce Spiff 4.6/5(3,068) ](https://www.g2.com/products/salesforce-spiff/reviews) [ ![Zoho CRM](https://images.g2crowd.com/uploads/product/hd_favicon/27ab543b51f7ec2623c5b2613dcf73e2/zoho-crm.svg "Zoho CRM") Zoho CRM 4.1/5(2,948) ](https://www.g2.com/products/zoho-crm/reviews) [ View All Alternatives ](https://www.g2.com/products/sparkplug/competitors/alternatives) JK Joshua K. Mid-Market (51-1000 emp.) 3/2/2023 "Spark plug has helped drive and excite our business!" 5/5 What do you like best about SparkPlug? Our ability to create and programs we want and the reporting that is followed by them. Our ability to break down efficacy of programs and the return on goals is awesome! Review collected by and hosted on G2.com. What do you dislike about SparkPlug? At this time, I have not experienced anything that I would tag as a downside to Sparkplug, if anything, I would just emphasis the need for data analytics/ROI review for higher level considerations. Review collected by and hosted on G2.com. What problems is SparkPlug solving and how is that benefiting you? It's allowing us to better uniquely gamify sales approaches based on stores/regions. It has provided us the business insight and drive to help really hammer out details and pin points in our sales! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Small-Business (50 or fewer emp.) 5/12/2023 "Great Way to Get Employee Engagement" 5/5 What do you like best about SparkPlug? SparkPlug gives my budtenders an incentive to work on their salesmanship. They can fine-tune their skills by focusing on specific products. They enjoy the rewards, too! Review collected by and hosted on G2.com. What do you dislike about SparkPlug? There is rarely a time when we are not pleased with SparkPlug. Competition through this platform is the healthy kind. We have had instances where the app was not calculating correctly, but the chat is a valuable tool, and these issues were cleared quickly. Review collected by and hosted on G2.com. What problems is SparkPlug solving and how is that benefiting you? The greatest benefit of SparkPlug is making sales fun. My budtenders can work on their skills with focused sales strategies. They don't even realize it is training! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AV Alex V. Small-Business (50 or fewer emp.) 8/23/2023 "Fantastic platform for incentivizing sales and a great motivator for my team driving sales." 5/5 What do you like best about SparkPlug? Easy to use and simple intergration for our sales team. Fast custom service when issues arise. Review collected by and hosted on G2.com. What do you dislike about SparkPlug? Currently I have nothing negative to say about this platform. Review collected by and hosted on G2.com. What problems is SparkPlug solving and how is that benefiting you? Increases competition between employees. Driving sales for products that customers may have missed. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Derrick W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Derrick W.") DW Derrick W. Mid-Market (51-1000 emp.) 5/11/2023 "Quick and easy budtender incentive program." 3.5/5 What do you like best about SparkPlug? Easy payouts and quick responses from their online chat platform. The payouts are usually pretty fast after a promo has run its course. Being able to cash out to my bank account. Review collected by and hosted on G2.com. What do you dislike about SparkPlug? Sometimes the rewards are not calculated correctly. The time some rewards are paid out compared to others seems to vary a lot. Nothing is usually made right after mistakes are made. Review collected by and hosted on G2.com. What problems is SparkPlug solving and how is that benefiting you? Overall budtender incentive. Boosting team morale. Healthy competition. Keeping the team informed on different products each month depending on what incentives are running. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic DD Denise D. Mid-Market (51-1000 emp.) 3/2/2023 "Employee Experience" 5/5 What do you like best about SparkPlug? Sparkplug connects products and employees in an engaging and motivating way enabling us to achieve our shared goals. Our employees work as a team to inspire and engage customers and helps create an experience not just a transaction. Review collected by and hosted on G2.com. What do you dislike about SparkPlug? There is nothing we dislike. They continue to make improvements that benefit our employees. Review collected by and hosted on G2.com. What problems is SparkPlug solving and how is that benefiting you? The customer experience is the key. It allows our employees to support product through enhanced education prior to launch. It helps with elevating the employee experience as well. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic KH Kristen H. Small-Business (50 or fewer emp.) 4/13/2023 "Great Incentive Program" 5/5 What do you like best about SparkPlug? Helps to encourage budtenders to sell products that are slower to move off the shelf. Review collected by and hosted on G2.com. What do you dislike about SparkPlug? The text alerts are nice, but I wish they came out before Sunday. Review collected by and hosted on G2.com. What problems is SparkPlug solving and how is that benefiting you? Helps budtenders to promote product they normally wouldn't. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JN Jessica N. Small-Business (50 or fewer emp.) 3/2/2023 "Great way to incentivize staff at no cost to the retailer or headache for the manager." 5/5 What do you like best about SparkPlug? Hands off for manager. Real-time notifications drive competition and help with upselling. Review collected by and hosted on G2.com. What do you dislike about SparkPlug? Budtenders may push a certain product only to a fault. Review collected by and hosted on G2.com. What problems is SparkPlug solving and how is that benefiting you? Takes the headache out of tracking instore promotions by employees and we no longer have to pay to incentivize staff. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![William B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "William B.") WB William B. Mid-Market (51-1000 emp.) 3/6/2023 "Spark Works" 5/5 What do you like best about SparkPlug? It allows us to offer incentives with minimal paperwork. Review collected by and hosted on G2.com. What do you dislike about SparkPlug? Inventory tracking. I don't like that my managers have to deduct from their inventory when paying rewards. Review collected by and hosted on G2.com. What problems is SparkPlug solving and how is that benefiting you? It makes it easier for us to track incentives. Review collected by and hosted on G2.com. Show More 3/7/2023 Current UserValidated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Small-Business (50 or fewer emp.) 5/11/2023 "Great program to motivate your team." 5/5 What do you like best about SparkPlug? I love that staff can view where they are anytime they want to! Review collected by and hosted on G2.com. What do you dislike about SparkPlug? Honestly, at this point I like it all. :) Review collected by and hosted on G2.com. What problems is SparkPlug solving and how is that benefiting you? It helps my team push products that we need currently sold. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![AJ H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AJ H.") AH AJ H. Small-Business (50 or fewer emp.) 3/6/2023 "We have thoroughly enjoyed using Sparkplug!" 5/5 What do you like best about SparkPlug? I enjoy that the budtenders are easily able to check where they're at in the standings. It is also a good way to increase upselling in a natural way. Review collected by and hosted on G2.com. What do you dislike about SparkPlug? We have had several buds struggle receiving their payment! Review collected by and hosted on G2.com. What problems is SparkPlug solving and how is that benefiting you? It is easy for the buds to check where they're at, which solves the problem of low budtender participation. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ##### Categories on G2 [Sales Compensation](https://www.g2.com/categories/sales-compensation)[Sales Gamification](https://www.g2.com/categories/sales-gamification)[Other Retail](https://www.g2.com/categories/other-retail) ##### Explore More [What are the most trusted enterprise performance management consultants by finance leaders in accounting and insurance based on user reviews?](https://www.g2.com/discussions/what-are-the-most-trusted-enterprise-performance-management-consultants-by-finance-leaders-in-accounting-and-insurance-based-on-user-reviews%20)[Top project management tool for software development](https://www.g2.com/discussions/what-s-the-top-project-management-tool-for-software-development-teams)[What co-browsing tools work across all browsers without requiring a software download or plugin on the customer side?](https://www.g2.com/discussions/what-co-browsing-tools-work-across-all-browsers-without-requiring-a-software-download-or-plugin-on-the-customer-side) [Which database DevOps solution handles SQL Server and Postgres together reliably?](https://www.g2.com/discussions/database-devops-software-which-database-devops-solution-handles-sql-server-and-postgres-together-reliably)[Which lifestyle spending account solutions enable plan compliance without expensive manual workarounds?](https://www.g2.com/discussions/which-lifestyle-spending-account-solutions-enable-plan-compliance-without-expensive-manual-workarounds)[Pros and Cons Details](https://www.g2.com/products/sparkplug/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)