1. [Home](https://www.g2.com/) 2. ... 3. [Live Chat Software](https://www.g2.com/categories/live-chat) 4. [Sparkcentral by Hootsuite Discussions](https://www.g2.com/products/sparkcentral-by-hootsuite/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_69ac3a6b5c36d0ec28628da399e75a39/sparkcentral-by-hootsuite.png "Product Avatar Image") ](/products/sparkcentral-by-hootsuite/reviews) [ Sparkcentral by Hootsuite ](/products/sparkcentral-by-hootsuite/reviews) 0 ratings Sparkcentral by Hootsuite is a complete social customer care solution that’s simple to implement, easy to scale, and lets you keep your personal touch. Manage every inquiry in one place Across SMS, social media, WhatsApp, live chat, and apps—get a unified view of all of your customer service channels and never keep a message waiting. Keep customer data at your fingertips Anticipate people’s needs and solve complex problems faster by integrating customer data from chatbots, CRMs, and agent interactions in a single dashboard. Work smarter with reporting and intelligence Seamlessly collect feedback, set customer service level targets, and distribute CSAT surveys to get immediate insight into what’s working and what isn’t. Keep it personal, even at scale Customize bots and bring in automation to handle overflow and get context to your customers without overwhelming agents or keeping people in line. Don’t just take our word for it, we’re trusted by clients such as Emirates, Air Canada, Engie, AXA, DPD, Concentrix, Noon, Careem and Slack. Show More * * * ### 57.0 Nps Score Already have Sparkcentral by Hootsuite? ### All Sparkcentral by Hootsuite Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is Sparkcentral by Hootsuite used for? ](/discussions/what-is-sparkcentral-by-hootsuite-used-for) What is Sparkcentral by Hootsuite used for? 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