SpamTitan is very easy to use once set up, and very affordable. Support is responsive and it's easy to submit support requests or questions; they get answered within 24 hours or less. The set up process wasn't too bad either, and this was my first time setting up a spam filter program. Their sales reps and tech support people were very helpful in the process and they have a lot of documentation online to help you figure out how to set up everything correctly with different email servers. I wouldn't suggest doing it if you don't have some tech-savvy in you, but it doesn't require a dedicated IT department with years of experience. Review collected by and hosted on G2.com.

We are on SpamTitan Cloud. The most common complaint our users have is that the Quarantine report can only be emailed at most once per day, and it comes at about midnight our time (MST). That means any legitimate emails that got caught in the spam filter aren't seen until the next day. This can be frustrating when waiting for important emails. Unfortunately, on SpamTitan Cloud we are not given the option to adjust the time that this email is sent, and there is no option for it to get sent twice a day. It is at least quite easy for the administrator to log in to the spam filter and release any important emails - but we have to know that they're missing to do that, and it's frustrating for the user to have to ask and hope that it's in there.

If that's something that would be a deal-breaker for you, I suggest going with their other version (I forget the name) that allows more customizing of the quarantine email option. I believe it's a bit more expensive but gives you more control.

Outside of this issue, it's been pretty great! Review collected by and hosted on G2.com.

The cost vs. competition is very good.

One of the few companies that still allow on-prem appliances.

Base license includes HA/Failover. Also, licensing ranges are pretty well set, and they're pretty good about not being annoying about that 501st user.

Logging and searching through e-mail history and quarantine is very good.

BSD Base makes it very stable.

Outlook Plugin exists.

E-Mail Encryption option includes parsing for CC# and SSNs automatically.

Users have the ability to not only do tag-and-pass if desired, but also to request digest e-mails on-demand. Review collected by and hosted on G2.com.

Overall, filtering isn't quite as good as our previous solution. It's getting better as the Bayesian data builds, but we're four months in and there are a number of e-mails I've marked as spam well over a dozen times and still end up in my inbox.

Support was good at first, but has dropped off significantly after a few months. I'll call, get told to put in a ticket, I'll get a response, I'll reply, then I don't hear back until the ticket closes due to staledating. Love a number of the support guys as I do, the follow-up is hit or miss.

The Outlook plugin - a big selling point for many of our users - is of limited utility. Users will whitelist/blacklist e-mails, only to get e-mails from those addresses again unless I add it to the global allow/deny lists, and there's no 'allow/deny domain' option in the plugin.

E-mail encryption is handled by an integrated cloud option, but costs extra.

Needs more system resources than our previous on-prem appliance.

A niche situation admittedly, but the only way to download an e-mail from the archive is to copy/paste it into a text document and save it as a .eml file; this isn't automated in any way and is very time consuming if it's needed. Re-sending an e-mail to an Exchange server doesn't change the message ID, so Exchange has a tendency to summarily reject it. Review collected by and hosted on G2.com.

Ease of management, advanced features and very reliable too Review collected by and hosted on G2.com.

I would like that the same filtering possibilities for both quarantine management and mail history Review collected by and hosted on G2.com.

Easy to use, install and configure. It integrated very well with our other apps. It is really effective, it has deleted all the spam from the multiple accounts we have. It works very well with respect to viruses. It has the functionality of organizing emails in white or black lists. It offers a free 30-day trial to familiarize yourself with the platform. The customer service has been really nice, they treat us very well and respond quickly to solve any problems that may arise, so that we can get the best performance from the software. Review collected by and hosted on G2.com.

It is true that it fulfills its function by eliminating all unwanted emails but on many occasions it has deleted important emails that did not meet the characteristics to be considered spam and they have not given us a prior notice about this. Then it becomes tortuous to get those emails. Review collected by and hosted on G2.com.

Mail filtering is powerful, uses multiple antivirus scanners and is very customizable.

Able to handle a huge volume of mail with very reasonable hardware requirements.

Support Team speaks English and is easy to deal with. Review collected by and hosted on G2.com.

Support seems to be US based, so if those time-zones don't line up with your business hours it can take a while to get a reply. Review collected by and hosted on G2.com.

SpamTitan an easy to navigate dashboard for novice users to setup the product quickly and provide security to network users. It also provides very powerful tools for the experienced user who needs a more boutique setup. It doesn't require a lot of resources and lives happily as VM appliance. I also love that it provides end user self-service to manage Whitelists. Review collected by and hosted on G2.com.

Applying patches to update the product is very clunky. In one instance it actually crashed my VM and I had to restore from backup. This needs improvement ASAP. Review collected by and hosted on G2.com.

SpamTitan is self managed, and you do not have to logon to a web portal and make changes to get it to work. After a simple setup, SpamTitan just works. Thank you Review collected by and hosted on G2.com.

I would like to be able to schedule my daily reports or quarantine messages and allow to have it deliver a report every 2hrs, that would be nice. So too little quarantine reports. Review collected by and hosted on G2.com.

It is an ideal platform against corporate email spam, it allows you to block spam, viruses, malware and other email threats. The entire work team maintains a work flow, in addition to cleaning and protecting against spam. When compared to other software, this one is more affordable. It is cloud-based so you don't have to install anything on the site. Its interface is clean and organized, you can navigate without any problem. Review collected by and hosted on G2.com.

We have not found anything that we do not like. Our experience has been satisfactory and with good results obtained. However, it may present some limitations or non-serious failures, but the platform could be improved to avoid them and provide the user with better performance. Review collected by and hosted on G2.com.

The support is very good and the ease of use of the platform is also multilanguage. Review collected by and hosted on G2.com.

all is good to me really some little details Review collected by and hosted on G2.com.

Simple setup. Comprehensive and in depth options. Our vendor had a basic script to start us out that made our transition a snap. Review collected by and hosted on G2.com.

False positives tend to be a nuisance. We do get quite a few complaints. Even though the steps for users to clear them are quite clear and easy. Review collected by and hosted on G2.com.