AC

Verified User in Computer Networking

Small-Business (50 or fewer emp.)

11/12/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Basic filtering pretty good, but needs more features; no improvements made in 2 years"

3.5/5

What do you like best about SpamTitan Email Security?

Filters out 90% of spam ; only quarantines (false positives) maybe 0.5%

I come from a long history with Postini, SpamHero, and Edgewave. SpamTitan on average is about equal to accuracy of filtering. SpamHero was almost perfect.

Tech support is responsive but requests for basic & ergonomic features remains untouched that i can tell. Review collected by and hosted on G2.com.

What do you dislike about SpamTitan Email Security?

1. Can't view quarantined messages from daily email summary; there's no link to your (web) dashboard in the daily email.

2. As a reseller, each of our clients must be manually set up to be their own admin to manage their accounts

3. It's good at filtering blacklisted IP mailservers (RBL), but lets obvious phishing/spam thru. (We had also tested SpamHero which was excellent for precise filtering, but expensive and did not allow reseller features- it was all "one account" for several hundred clients)

4. SpamTitan doesn't handle large numbers of aliases (forwarders) well at all. ST support folks must enter my/my client alias list MANUALLY, if there's more than a few, there are bugs in ST. Our office email address has several hundred due to various feeder/branch businesses, and we get 2-3 dozen quarantine reports emailed daily when there should only be ONE.

5. Like the other vendors, ST has a spambank@ email address to forward to for spam messages that got thru (were not filtered). Edgewave had an automated mechanism that reported back (daily for the reports that day) that listed the messages reported that should have been quarantined and the action taken by EW (usually ADDED PATTERN to database library). This was helpful in that if other response codes were listed, it could help us debug mailserver situations. ST does not have a SpamReport like this

6. The userability of the admin interface could be improved: there are no bulk tools to change Quarantine levels of multiple accounts; the checking of the list of quarantined messages is awkward (too many clicks needed; checkboxes are left checked during exploration of multiple messages). Message activity log database "reporting" search fields are funky. Review collected by and hosted on G2.com.

Recommendations to others considering SpamTitan Email Security:

If one has not used an off-server filtering vendor previously, one doesn't know all the details of day to day usability to look for.

When you run into the situations is when you see there're features lacking or poor implementation. Review collected by and hosted on G2.com.

What problems is SpamTitan Email Security solving and how is that benefiting you?

Not much improved w.r.t. filtering accuracy over 2-3 years we've been with them.

We left Edgewave because the company was sold and there was NO communications.

EW server IPs and server FQDNs changed and our clients did not receive messages for over a week before we tracked it all down. Review collected by and hosted on G2.com.

ES

Eric S.

IT Manager

Mid-Market (51-1000 emp.)

12/14/2021

"Great against spam email"

4/5

What do you like best about SpamTitan Email Security?

There is a web portal that allows you to see and customize your filter for your environment against spam, spyware, and phishing. It is a gateway that email flows through before getting into your environment Review collected by and hosted on G2.com.

What do you dislike about SpamTitan Email Security?

Emails need to be approved but only happens once a day via email. If your airline or hotel tickets get into the spam filter you wouldn't know till the next day. Review collected by and hosted on G2.com.

Recommendations to others considering SpamTitan Email Security:

Take the time to call support on your initial setup. They are very helpful and the portal could be a bit intimidating at first until you get the hang of it. Review collected by and hosted on G2.com.

What problems is SpamTitan Email Security solving and how is that benefiting you?

Reducing the amount of spam for my users is a major thing for me. I want to keep mailbox sizes down and systems clean from phishing and/or viruses. Spam Titan helps me in many ways Review collected by and hosted on G2.com.

IG

Igor G.

Internet & Cloud Services Manager

Small-Business (50 or fewer emp.)

12/10/2021

"Top quality service. Impossible to do without it!"

5/5

What do you like best about SpamTitan Email Security?

Simple, efficient, effective, many features that can be customized and parameterized by user, domain and globally. Indispensable tool for working with confidence with emails. Review collected by and hosted on G2.com.

What do you dislike about SpamTitan Email Security?

Nothing! There is everything you need to better manage email traffic with security to the full satisfaction of all users who only receive important emails and can still check blocked emails for false positives. Review collected by and hosted on G2.com.

JM

Jason M.

President

Small-Business (50 or fewer emp.)

8/31/2021

"Easy to use product but a few end user enhancements would be nice"

3.5/5

What do you like best about SpamTitan Email Security?

SpamTitan does its job and does it well. Spam gets sent to quarantine, emails go out every morning with a link to the quarantine. It just works. Review collected by and hosted on G2.com.

What do you dislike about SpamTitan Email Security?

There are a few missing end-user features that are glaring omissions. Review collected by and hosted on G2.com.

Recommendations to others considering SpamTitan Email Security:

Mostly SpamTitan just works. If using virtualization, I would recommend having a second machine running the FreeBSD version that Spamtitan is currently using (now FreeBSD 10.0). The only real headaches involve corruption of the root file system. In this case it's hugely helpful to have a second virtual machine where you can mount the SpamTitan Appliance's HD and fix the file system. Otherwise, you need to interrupt the boot process and the steps can get quite involved. This should only take a couple of hours, but can make your life a lot easier. Review collected by and hosted on G2.com.

What problems is SpamTitan Email Security solving and how is that benefiting you?

Email filtering and virus filtering Review collected by and hosted on G2.com.

GM

Geff M.

IT Administrator

Mid-Market (51-1000 emp.)

12/13/2021

"Great spam blocking, and reporting"

5/5

What do you like best about SpamTitan Email Security?

Simple to use, and great support. Every support rep who answers the phone can solve your problem. They can even take over the session and walk you through it, or fix it for you. In a business where service is dying, they exceed expectations. Daily spam reports, easy block and allow setup. You can go shared cloud or private cloud and prices are great. Review collected by and hosted on G2.com.

What do you dislike about SpamTitan Email Security?

There is nothing to dislike about this service Review collected by and hosted on G2.com.

MB

Morten B.

System Administrator

Enterprise (> 1000 emp.)

4/12/2018

"It just works"

5/5

What do you like best about SpamTitan Email Security?

The set it and forget it, you don't need to think about on daily basis, once it is configured to updates antivirus antispam and definitions quite often to ensure that as little as possible spam gets trough, faste positives are very rart. Review collected by and hosted on G2.com.

What do you dislike about SpamTitan Email Security?

There is really not much to dislike, the interface has what it needs and the system works, not much to tweak either but the again the people at spamtitan really seams to know what they are doing. Review collected by and hosted on G2.com.

Recommendations to others considering SpamTitan Email Security:

Remember to use SPF and other antispam issues on your domains, to minimize the amount of spam you send from your domain. Review collected by and hosted on G2.com.

What problems is SpamTitan Email Security solving and how is that benefiting you?

Stopping alot of spam, so that staff dont need to go trough alot of spam to find the mail they need to respond to. This gives them time to do thier work instead of filtering spam by hand. Review collected by and hosted on G2.com.

SP

Srinath P.

System admin

Mid-Market (51-1000 emp.)

8/18/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Email is the only way communication in profession"

4.5/5

What do you like best about SpamTitan Email Security?

We are very much satisfied with the dashboard which has designed very well and it looks simple.

The graphical user interface is fantastic and the developers have given the output in a good way. Review collected by and hosted on G2.com.

What do you dislike about SpamTitan Email Security?

We don't like some of the features in this product like, the customer support team is not providing quality support and taking too long to give a solution.

Configuration is too hard when compared to other email security products. Review collected by and hosted on G2.com.

Recommendations to others considering SpamTitan Email Security:

Users who are going to purchase the email security product should be apparent that the level of security should be high because we gonna restrict in email platform. As per that they should decide the product and type and vendor. Review collected by and hosted on G2.com.

What problems is SpamTitan Email Security solving and how is that benefiting you?

We had many issues and trouble before using email security. Allowing many unwanted emails and it is not restricted but now after using this product we can able to restrict many emails which is not in use. Review collected by and hosted on G2.com.

LL

Lory L.

IT Manager

Mid-Market (51-1000 emp.)

11/10/2021

"SpamTitan, an great Email Security Product"

4.5/5

What do you like best about SpamTitan Email Security?

The product is powerful and easy to manage. The support is also adequate. The cost is affordable. Review collected by and hosted on G2.com.

What do you dislike about SpamTitan Email Security?

Pattern filtering must be simplified to implement. Review collected by and hosted on G2.com.

Recommendations to others considering SpamTitan Email Security:

I have been using Spam Titan for one year now, and it's powerful email protection. Review collected by and hosted on G2.com.

What problems is SpamTitan Email Security solving and how is that benefiting you?

This product helps my company in blocking most email threats, including spam, viruses, and phishing. Review collected by and hosted on G2.com.

D

Domenico .

Presales Engineer

Small-Business (50 or fewer emp.)

6/1/2021

"Spam protection, simple and effective"

5/5

What do you like best about SpamTitan Email Security?

The SpamTitan solution, like all TitanHQ products, is simple to set up and up and running in minutes, both OnPrem and Cloud. It is also possible to request a full 30-day trial with full vendor support, for the entire duration. Review collected by and hosted on G2.com.

What do you dislike about SpamTitan Email Security?

The graphical interface should be improved and made more current. Review collected by and hosted on G2.com.

Recommendations to others considering SpamTitan Email Security:

Although the Gateway solution may seem more attractive from an economic point of view, I recommend carefully evaluating the Cloud solution, as it simplifies management and, above all, maintenance (as well as being natively in HA). Review collected by and hosted on G2.com.

What problems is SpamTitan Email Security solving and how is that benefiting you?

Since implementing SpamTitan, I no longer receive spam, phishing, and BEC emails. Also, through the Valid Recipient Verification, my mail server experiences less workload. Review collected by and hosted on G2.com.

AA

Verified User in Airlines/Aviation

Enterprise (> 1000 emp.)

12/16/2021

"Amazing product. Does what it claims"

5/5

What do you like best about SpamTitan Email Security?

Very easy to setup and configure.

Feature-rich and worked very well for us.

Excellent support.

The documentation covers almost all required topics. Review collected by and hosted on G2.com.

What do you dislike about SpamTitan Email Security?

Limited Support hours. 24/7 support would be more helpful considering different timezones. Review collected by and hosted on G2.com.