Marvin is an incredible partner. He's calm, logical and very, very patient. His support has been invaluable in the time that I have been working on issues. He's an advocate for his customers. Review collected by and hosted on G2.com.

There have been some issues. I think the biggest one is because the cloud solution on the Sovos side was set up for cloud ERP, at our request. When we stayed with our on prem ERP, the Sovos set up, think, remained as if we were cloud ERP. I can understand why. It just caused some issues in the past. Now we know to tell everyone that we're different when we ask for support. Review collected by and hosted on G2.com.

I like the fact that I always have a accessible member of the Sovos team to answer any questions I might have. Their uploading process was easy to do and understand. I can easily get my returns once filed and save them how we always have. Review collected by and hosted on G2.com.

The setup process was a little bit more difficult than I expected, but after it was completed it ran much more smoothly. Review collected by and hosted on G2.com.

User friendly platform for managing exemption certificates, customers, and more. Review collected by and hosted on G2.com.

Periodic mishaps with the reporting software resorting in Plan B's for sales tax prep. Review collected by and hosted on G2.com.

fast populated results- results from website are useful in submitting sales tax to each state needed. Lots of manipulation to get correct info- but better than manual process to complete each state. Review collected by and hosted on G2.com.

customer service needs work- took 2 months to close ticket with rep; poor communication and email was "overlooked". Would have liked to resolve my issue before 2 month mark of no communication; told them to simply close ticket if they were not going to help me. Review collected by and hosted on G2.com.

I like the straightforward approach to setting up our customer's state tax exemptions for Resale and Manufacturing. Review collected by and hosted on G2.com.

I dislike when there is a customer with multiple state exemptions, you have to add them one at a time. Review collected by and hosted on G2.com.

Online access allows flexibility of timing for my convenience. The various reports to support the tax returns are helpful (File Analysis Report and Tax Filing Report). The online message exchange also resulted in very quick responses to questions and requests for clarifications. Review collected by and hosted on G2.com.

Experience is mostly excellent and helpful in routine and in troubleshooting. One downside is resolving overestimated payments and adding new states resulting in overpayments or underpayments. The negative aspects of wrong payments is then confirming the application of overpayments to future month filings or incurring penalties for miscalculated liabilities that result in penalties that Sovos do not help to pay though it seems we pay for the services to avoid penalties. The other bad experience that was eventually resolved was a technical issue where the data file we submitted at month-end was resulting in duplicate data causing a much higher liability than the actual data supported. That took several months to resolve and may not have been Sovos's fault but I remember the Technology group expressing some frustration in getting the issue resolved (I am not part of the IT team). Adding Illinois as a new State to pay taxes to even though another Headwater entity pays tax there has been complicated. We pay quarterly and the first payment we made missed one of the accrued months, then when the missing accrued month was paid in the very next quarter the payment was duplicated so now we have a prepayment for the next quarter to be tracked and properly applied. Review collected by and hosted on G2.com.

I like the connectivity between GTD and Cert Manager which is why we choose SOVOS to handle our tax needs. We work with a large amount of exemption certificates that the credit department was manually dealing with until we started using SOVOS. Review collected by and hosted on G2.com.

It seems like the Cert Manager platform is still evolving to meet customer requirements. The email system could be better. If you could directly connect via API to email links to your customer list, the tool would be a lot more efficient for our credit department. Right now, uploading certs can be a very manual process. I'd like to see this improved in the future.

I also wish I had more control over the users. Anytime I need to add or make changes I have to open a case, even as the administrator on the account. Review collected by and hosted on G2.com.

Works seamlessly with SAP ECC 6 and SAP Commerce Cloud, tracks all transactions from all systems and makes tax filing a dream. Changed a 2-3 week process to a 1 day filing process. Great result for our team and organization Review collected by and hosted on G2.com.

No major challenges, The configuration took a bit of getting g used to but works well. The accuracy depends on how detailed you integrate address data, so working to continually improve this to have as close to 100% accuracy in US sales tax rates as possible. Review collected by and hosted on G2.com.

SOVOS allows me to be 100% confident in our reporting for Sales and Use Tax. The website is easy to navigate and the files are easy to download. SOVOS is customer-focused. Review collected by and hosted on G2.com.

There is nothing at this time that I could say does not work for me and our company when speaking about SOVOS. We have used the product for many years, and it has always been reliable. Review collected by and hosted on G2.com.

Have used Taxware since 2004. Now also using GTD Review collected by and hosted on G2.com.

Sometimes customer service is hard to get glad we have direct contacts also Review collected by and hosted on G2.com.