# Best Enterprise Sales Tax and VAT Compliance Software *By [Nathan Calabrese](https://research.g2.com/insights/author/nathan-calabrese)* Products classified in the overall Sales Tax and VAT Compliance category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Sales Tax and VAT Compliance to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Sales Tax and VAT Compliance category. In addition to qualifying for inclusion in the Sales Tax and VAT Compliance Software category, to qualify for inclusion in the Enterprise Business Sales Tax and VAT Compliance Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business. ## How Many Sales Tax and VAT Compliance Software Products Does G2 Track? **Total Products under this Category:** 118 ## How Does G2 Rank Sales Tax and VAT Compliance Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 4,000+ Authentic Reviews - 118+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Sales Tax and VAT Compliance Software Is Best for Your Use Case? - **Best for Small Businesses:** [Avalara](https://www.g2.com/products/avalara/reviews) - **Best for Mid-Market:** [Avalara](https://www.g2.com/products/avalara/reviews) - **Best for Enterprise:** [Vertex](https://www.g2.com/products/vertex-inc-vertex/reviews) - **Highest User Satisfaction:** [Avalara](https://www.g2.com/products/avalara/reviews) - **Best Free Software:** [Anrok](https://www.g2.com/products/anrok/reviews) --- **Sponsored** ### TaxCloud TaxCloud is a sales tax compliance solution for growing ecommerce businesses that removes stress and uncertainty as sales tax complexity increases. We combine a reliable product experience with real human support, giving businesses confidence that sales tax is handled correctly without unnecessary cost or overhead as they grow. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1235&secure%5Bdisplayable_resource_id%5D=1235&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1235&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=3682&secure%5Bresource_id%5D=1235&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fsales-tax-and-vat-compliance&secure%5Btoken%5D=d231f48922728aee4d1b806f653066ae25f569d9f36845c7025717eebbc467fe&secure%5Burl%5D=https%3A%2F%2Ftaxcloud.com%2Flp%2Fbrand-home%2F%3Futm_campaign%3Dg2-clicks%26utm_content%3Dproducts-taxcloud-reviews%26utm_medium%3Dreview-sites%26utm_source%3Dg2&secure%5Burl_type%5D=free_trial) --- ## What Are the Top-Rated Sales Tax and VAT Compliance Software Products in 2026? ### 1. [Vertex](https://www.g2.com/products/vertex-inc-vertex/reviews) Vertex software enables tax determination, compliance, and reporting, tax data management, and document management with powerful pre-built integrations to core business applications. Vertex brings together the tax process acumen, technology innovation, and trusted industry partnerships to create an end-to-end global indirect tax solution, reducing audit exposure and freeing up tax departments to bring more value to their company. **Average Rating:** 4.4/5.0 **Total Reviews:** 458 **How Do G2 Users Rate Vertex?** - **Integrations:** 7.9/10 (Category avg: 9.0/10) - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.2/10) - **Global/Cross Borders:** 7.4/10 (Category avg: 8.6/10) - **Analytics:** 7.3/10 (Category avg: 8.7/10) **Who Is the Company Behind Vertex?** - **Seller:** [Vertex Inc.](https://www.g2.com/sellers/vertex-inc) - **Company Website:** https://www.vertexinc.com - **Year Founded:** 1978 - **HQ Location:** King of Prussia, PA - **Twitter:** @vertexinc (4,879 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/276981/ (2,560 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Tax Manager - **Top Industries:** Retail, Manufacturing - **Company Size:** 56% Enterprise, 24% Mid-Market #### What Are Vertex's Pros and Cons? **Pros:** - Ease of Use (65 reviews) - Customer Support (47 reviews) - Tax Automation (40 reviews) - Helpful (38 reviews) - Accuracy (22 reviews) **Cons:** - Improvement Needed (72 reviews) - Complex Interface (48 reviews) - Difficulty (33 reviews) - Poor Customer Support (30 reviews) - Poor Support Services (27 reviews) ### 2. [Avalara](https://www.g2.com/products/avalara/reviews) Avalara is the agentic AI platform for global tax and compliance. For more than two decades, Avalara has built one of the most expansive libraries of tax content and integrations in the industry, processing more than 54 billion transactions annually and supporting over 200,000 direct and indirect customers across more than 75 countries. The company's purpose-built AI agents automate end-to-end compliance with greater precision, from tax calculations and return filings to exemption certificate management and beyond. For more information, visit avalara.com. **Average Rating:** 4.0/5.0 **Total Reviews:** 802 **How Do G2 Users Rate Avalara?** - **Integrations:** 7.1/10 (Category avg: 9.0/10) - **Has the product been a good partner in doing business?:** 7.1/10 (Category avg: 9.2/10) - **Global/Cross Borders:** 6.2/10 (Category avg: 8.6/10) - **Analytics:** 7.1/10 (Category avg: 8.7/10) **Who Is the Company Behind Avalara?** - **Seller:** [Avalara, Inc.](https://www.g2.com/sellers/avalara-inc-d0ab9439-c122-48ad-9ad9-925ab913f545) - **Company Website:** https://www.avalara.com - **Year Founded:** 2004 - **HQ Location:** Durham, NC - **Twitter:** @avalara (24,801 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/22026/ (5,665 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Controller, CFO - **Top Industries:** Computer Software, Retail - **Company Size:** 47% Mid-Market, 36% Small-Business #### What Are Avalara's Pros and Cons? **Pros:** - Ease of Use (109 reviews) - Tax Automation (84 reviews) - Ease of Filing (50 reviews) - Customer Support (48 reviews) - Automation (44 reviews) **Cons:** - Poor Customer Support (92 reviews) - Improvement Needed (66 reviews) - Poor Support Services (54 reviews) - Tax Issues (39 reviews) - Expensive (26 reviews) ### 3. [Sovos](https://www.g2.com/products/sovos/reviews) Sovos is transforming tax compliance from a business requirement to a force for growth. Our flagship product, the Sovos Tax Compliance Cloud platform, enables businesses to identify, determine, and report on every tax obligation across the globe. Sovos processes 16 billion+ transactions per year, helping companies scale their compliance strategy in almost 200 countries. More than 100,000 customers – including half the Fortune 500 – trust Sovos’ tax and regulatory expertise and unparalleled integration with their business applications. For more information about Sovi AI and Sovos solutions, visit sovos.com **Average Rating:** 4.2/5.0 **Total Reviews:** 87 **How Do G2 Users Rate Sovos?** - **Integrations:** 6.9/10 (Category avg: 9.0/10) - **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 9.2/10) - **Global/Cross Borders:** 8.0/10 (Category avg: 8.6/10) - **Analytics:** 7.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Sovos?** - **Seller:** [Sovos](https://www.g2.com/sellers/sovos) - **Company Website:** https://www.sovos.com - **Year Founded:** 2015 - **HQ Location:** Wilmington, MA - **Twitter:** @SovosCompliance (1,364 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9317334/ (1,835 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Insurance, Accounting - **Company Size:** 45% Mid-Market, 41% Enterprise #### What Are Sovos's Pros and Cons? **Pros:** - Customer Support (4 reviews) - Helpful (2 reviews) - Automation (1 reviews) - Ease of Learning (1 reviews) - Ease of Use (1 reviews) **Cons:** - Improvement Needed (3 reviews) - Complex Interface (2 reviews) - UX Improvement (2 reviews) - Admin Limitations (1 reviews) - Complex Customization (1 reviews) ### 4. [Fonoa](https://www.g2.com/products/fonoa/reviews) Fonoa is the first global tax automation platform that allows you to validate tax IDs, calculate taxes, generate invoices and e-invoices, report transactions and file your tax returns through a single solution. 6 reasons to choose Fonoa: 1. Comprehensive Global Tax Technology Solution - Fonoa is the only provider that offers a full suite of tax automation products on a global scale: tax ID validation, invoicing and e-invoicing, calculations, and returns. 2. Fast implementation - Our enterprise solutions are on average implemented 16 times faster than the legacy players. This is thanks to our simple API which offers quick integration and flexibility to meet your needs, allowing for new market or product launches in days. 3. Automated Data Processing - Our system automatically processes data from yours, thoroughly cleans it, and then returns it post-processing, reducing your hands-on work. 4. Scalability - Fonoa offers a timely delivery of new requirements, easy expansion to new countries, and effortless handling of increased volumes. 5. Agile Support - 80% of tickets are solved in one touch and with an average solving time of under 16 hrs. You will have a dedicated team of tax, engineering, and product experts throughout implementation and the entire engagement lifecycle. 6. Full Transparency - Fonoa was built as a single global platform with one UI and the same data format across countries. Fonoa has rapidly grown to become a trusted partner for businesses worldwide seeking to navigate the intricacies of tax compliance effectively, which is why companies such as Zoom, Uber, Remote, Groupon, Squarespace and Netflix trust Fonoa to automate and manage their global tax obligations. **Average Rating:** 4.5/5.0 **Total Reviews:** 34 **How Do G2 Users Rate Fonoa?** - **Integrations:** 8.3/10 (Category avg: 9.0/10) - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Global/Cross Borders:** 7.0/10 (Category avg: 8.6/10) - **Analytics:** 7.7/10 (Category avg: 8.7/10) **Who Is the Company Behind Fonoa?** - **Seller:** [Fonoa](https://www.g2.com/sellers/fonoa) - **Company Website:** https://www.fonoa.com/ - **Year Founded:** 2019 - **HQ Location:** Dublin, County Dublin, Ireland - **LinkedIn® Page:** https://www.linkedin.com/company/fonoa (202 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 76% Enterprise, 24% Mid-Market #### What Are Fonoa's Pros and Cons? **Pros:** - Customer Support (14 reviews) - Helpful (8 reviews) - Communication (7 reviews) - Compliance Simplification (7 reviews) - Easy Integrations (6 reviews) **Cons:** - Improvement Needed (12 reviews) - Tax Issues (3 reviews) - Expensive (2 reviews) - Limited Service Availability (2 reviews) - Complex Customization (1 reviews) ### 5. [ONESOURCE](https://www.g2.com/products/thomson-reuters-onesource/reviews) Corporate financial reporting, tax and trade compliance software and services for seamless compliance for corporations, multi-nationals and shared service centres around the globe ONESOURCE is your all-in-one tax engine - whether it's corporate income tax, sales and use, and VAT determination taxes for anywhere in the world - including South America and India which can be extremely complex, our ONESOURCE tool is for you. Thomson Reuters ONESOURCE Determination is a tax calculation engine for the United States and Canada that determines and stores Sales and Use Taxes, VAT, Superfund Excise Taxes (sale/use of chemicals or hazardous substances in real time with volumetric-based calculations), and GST on all business sales and purchases, and seamlessly integrates with many accounting and eCommerce solutions, enabling you to increase accuracy of tax calculation reducing the risk of triggering an audit, manage exemption certificates, prepare returns, and much more for the United States & Canada all in one product. Built on cloud-native technology, ONESOURCE Determination automates new tax rates and rules with no downtime updates, automates manual, repetitive work from your sales processes allowing you more time to focus on strategic initiatives. **Average Rating:** 3.8/5.0 **Total Reviews:** 29 **How Do G2 Users Rate ONESOURCE?** - **Integrations:** 9.2/10 (Category avg: 9.0/10) - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10) - **Global/Cross Borders:** 10.0/10 (Category avg: 8.6/10) - **Analytics:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind ONESOURCE?** - **Seller:** [Thomson Reuters](https://www.g2.com/sellers/thomson-reuters) - **Year Founded:** 2008 - **HQ Location:** Toronto, CA - **Twitter:** @thomsonreuters (150,426 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1400/ (36,465 employees on LinkedIn®) - **Ownership:** NYSE:TRI **Who Uses This Product?** - **Top Industries:** Accounting - **Company Size:** 57% Enterprise, 20% Small-Business ### 6. [tax.com](https://www.g2.com/products/tax-com-tax-com/reviews) tax.com, powered by Ryan, helps corporate tax teams simplify compliance across property tax, transfer pricing, and unclaimed property. The platform automates complex workflows, centralizes documentation, and delivers precision built on decades of Ryan tax expertise. Companies use tax.com to reduce audit exposure, eliminate manual effort, and gain confidence in every filing. **Average Rating:** 4.7/5.0 **Total Reviews:** 50 **How Do G2 Users Rate tax.com?** - **Integrations:** 10.0/10 (Category avg: 9.0/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Global/Cross Borders:** 10.0/10 (Category avg: 8.6/10) - **Analytics:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind tax.com?** - **Seller:** [tax.com™](https://www.g2.com/sellers/tax-com) - **Company Website:** https://tax.com/ - **Year Founded:** 2022 - **HQ Location:** Dallas, TX - **LinkedIn® Page:** https://www.linkedin.com/company/tax-com-global (129 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Manufacturing, Insurance - **Company Size:** 60% Enterprise, 22% Mid-Market #### What Are tax.com's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Time-saving (5 reviews) - Tracking (5 reviews) - Customer Support (4 reviews) - Data Management (4 reviews) **Cons:** - Improvement Needed (5 reviews) - Missing Features (3 reviews) - Poor Customer Support (2 reviews) - Complex Interface (1 reviews) - Complexity (1 reviews) ## What Is Sales Tax and VAT Compliance Software? [ Tax Software](https://www.g2.com/categories/tax-software) ## What Software Categories Are Similar to Sales Tax and VAT Compliance Software? - [Corporate Tax Software](https://www.g2.com/categories/corporate-tax) - [Subscription Revenue Management Software](https://www.g2.com/categories/subscription-revenue-management) - [Subscription Billing Software](https://www.g2.com/categories/subscription-billing) - [Merchant of Record Software](https://www.g2.com/categories/merchant-of-record) --- ## How Do You Choose the Right Sales Tax and VAT Compliance Software? ### What You Should Know About Sales Tax And VAT Compliance Software ### What is Sales Tax and VAT Compliance Software? Sales tax and VAT compliance software helps businesses utilizing customer-facing transactions to apply appropriate local and federal rules and rates to collect the correct taxes and to apply the appropriate taxes on a product from a production to point of sale. Staying up to date with changing rules and exemptions is required by law, and these tools ensure the full transaction lifecycle is aligned with any relevant jurisdictions—which can vary depending on the number of markets a business serves. Business owners, customer support teams, accounting teams, finance controllers, and e-commerce administrators in a variety of industries use sales tax compliance products to oversee tax collection and filing for all sales transactions, also known as indirect tax in the United States. A key feature of tax compliance software is its ability to adjust sales tax prices for certain products, customers, or occasions as necessary. This includes a customer’s change in circumstances, sales tax holidays, and any update to official regulations when new legislation is passed. This software also assists in adding the proper tax on a product whenever value is added at each stage of the supply chain. Proper use of these tools will greatly reduce the effort in tracking customer and rate data, as well as minimize the risk of any oversight that could result in customer dissatisfaction, missing funds, or legal ramifications. Some sales tax compliance tools manage other sales tax equivalences around the world, such as GST, and will also send notifications for important tax filing dates or required paperwork. #### What Types of Sales Tax and VAT Compliance Software Exist? There are different types of tax systems implemented around the world that vary in complexity from country to country. Tax software offers different features and tools to help manage the varying tax complexities around the globe. **Sales tax software** Sales tax compliance software assists companies that have customer-facing transactions and need to charge sales tax, or use tax (usually in the United States). This type of software makes sure the correct taxes are collected, declared, filed, and paid on time. **Value-added tax (VAT) software** Most commonly used in European, Latin American, Asian, and African countries, VAT, or value-added tax compliance software, tracks taxes at every stage of the supply chain where value is being added and ensures the correct collection, filing, and remittance of VAT. **Goods and services tax (GST) software** GST is a type of indirect tax that is used by countries around the world that is applied to consumer goods and services, paid for by the consumer and remitted to the government by the company selling the goods or services. This type of software determines the correct GST to collect, helps companies stay compliant with current regulations, and manages remittance. ### What are the Common Features of Sales Tax and VAT Compliance Software? The following are some core features within tax management software that can help users streamline and automate the processes of tracking rates, rules, and exemptions, among others: **Integration with accounting and transaction tools:** These systems often integrate with ERP systems and accounting software to ensure budgets, profits, and projections are accurate across the organization, as well as point of sale and e-commerce tools so taxes are correctly represented to customers and collected in all eligible transactions. **Automatic updates on rates and rules:** Tax platforms can assess rates based on geolocation so customers are charged the right rates for their purchases. These tools also calculate the correct rate for a variety of instances, including product-specific tax rates, sales tax holidays, and shipping and handling rules. **Tax exemption tracking and application:** Certain types of items are exempt from VAT or sales tax or can be taxed at lower rates. This software can track these exemptions, along with exemption certificates, and apply them to the proper party. [**Sales tax**](https://www.g2.com/categories/sales-tax-and-vat-compliance/f/sales-tax) **and VAT rates and rules tracking:** Tax compliance software can track tax rates—which means that sales tax calculations are based on a customer’s state, county, city, and district—while applying tax data in real time. There are also various types of VAT rates that are applied in European countries which depend on the product or service involved in the transaction. Other Features of Sales Tax and VAT Compliance Software: [GST](https://www.g2.com/categories/sales-tax-and-vat-compliance/f/gst), [VAT](https://www.g2.com/categories/sales-tax-and-vat-compliance/f/vat) ### What are the Benefits of Sales Tax and VAT Compliance Software? This software helps automate tasks and navigate very complex tax regulations to assist accountants with tax calculations and exceptions, returns, and compliance maintenance. **Applies the correct tax:** Taxes can vary depending on what type of product or service is sold to the customer and where that product or service is received. Tax compliance software can evaluate sales and apply the correct tax based on local rules and regulations, as well as automatically track sales tax holidays and other exemptions. **Files and remits returns:** Tax compliance software can track filing deadlines and dates for separate jurisdictions so payments are on time and streamlined to multiple tax authorities. This software also auto-populates forms by exporting tax data and can archive records for easy access and future audits. **Manages tax documents:** Tax compliance platforms upload tax documents, such as exemption certificates, to the cloud or server to allow for easy retrieval of forms and documents through dashboards. **Complies with government requirements:** This software can maintain up-to-date rules and rates set by the government which helps to increase the accuracy of tax compliance, and ensure rate calculations are correct. Compliance software can also track and store exemption certificates to make sure they are valid, and maintain these records for audit reporting purposes. ### Challenges with Sales Tax and VAT Compliance Software Tax compliance solutions can come with their own set of challenges.  **Accurate inputs:** Tax compliance software does a good job of filing tax returns and making rate determinations, assuming the information is entered correctly. All software requires some sort of human interaction and input, which can lead to human error. VAT compliance software output is only as good as its inputs. **Legal questions:** This software can answer all types of questions that relate to using the software, but most platforms don’t answer legal queries due to liability reasons. **Tax determinations:** Compliance software provides a rather long list of tax categories the user must pick from which can lead to incorrect tax determinations. Unfortunately, this type of software can’t make tax determinations for the user because each instance is different and unique. **Pricing:** This type of software is known to be expensive, and usually includes additional subscription, onboarding, and implementation fees. Software buyers need to do their due diligence before purchasing tax compliance software because they will most likely have to enter into a contract that could span several years. ### How to Buy Sales Tax and VAT Compliance Software #### Requirements Gathering (RFI/RFP) for Sales Tax and VAT Compliance Software When selecting sales tax and VAT management software, it is important to first look at what type of tax system(s), exemptions, and integrations a company needs to support and manage, and then familiarize oneself with the different types of software available. The geographical location of the business should also be considered because tax systems vary from location to location. There are a variety of options when it comes to tax management software, including those designed for SMB and enterprise size organizations. #### Compare Sales Tax and VAT Compliance Software Products **Create a long list** A long list should include all options that may provide the buyers with the functionality they need. Depending on the country that the organization resides in/or pays taxes in, this list might include solutions that can help with local and federal rules and rates, tax collection and filing, and integrations with other accounting and transaction tools. **Create a short list** After reviewing and researching the software on the long list, the buyer can widdle down this list based on the budget. Tax compliance software is available to suit all budgets and some general tax applications may be downloaded free or bought off the shelf at a lower price. Buyers must keep in mind, however, that the more specialized a software is, the more expensive it gets. This is the case because the user base for specialized software is usually relatively small. If the company wants something specific to their industry or customized for the business, they should be prepared to pay a premium. **Conduct demos** Companies should make sure to demo all of the products that end up on their short list. During demos, buyers should ask specific questions related to the functionalities they care most about, for example, one might ask to be walked through all of the remittance features, how to run reports for audits, or how to import financial data from other systems. #### Selection of Sales Tax and VAT Compliance Software **Choose a selection team** The accountants, controllers, and support teams who will be using this software must be involved in the selection process. The accountant may prefer an application that is compatible with the ones they currently use. Every business is different and the accountant or controller is most likely in the best position to offer an educated opinion about the best choice for the particular needs of the business. The controller may even be able to help the company install and set up the software of choice. After choosing a software, buyers must remember that they don’t have to be stuck with this selection forever; most platforms allow for add-ons or modifications. However, this decision shouldn’t be made lightly because no matter what software is chosen, it will be a big time and money commitment. To see ROI, buyers can’t change their minds a few months later and switch software again. **Negotiation** Negotiating a software contract is important to minimize risk, whether it is in terms of performance protection, security protection, or simply making sure that both parties are in complete agreement with what to expect from the other.  If the business has cash flow, they could ask for a discount in return for an annual upfront payment, and many software providers are happy to make that deal. Other times, a software provider may offer unlimited usage if the buyers pay upfront instead of paying a monthly or quarterly package price. Buyers should also determine if they will need help implementing the software or integrating it with another system. Usually, a software provider's first offer will include some implementation services in a given timeframe. Buyers can ask for these services to be removed if they can manage it themselves, or if a third party can do it for cheaper. They also need to decide for how long they will need this software. If the company is planning to use the software for several years, the buyer can negotiate longer terms of contract which sometimes results in more favorable pricing. **Final decision** The final decision should be based on all the information gathered previously. Businesses should try to prioritize needs and select the solution that meets most of, if not all of, their requirements. Companies must remember that there is no one perfect software, but there is one that is best for their business. If possible, buyers must conduct a pilot program with a smaller sample size of users to gauge how well the software is received. If the platform gets high marks, they can buy with more confidence. If the tool is found to be inefficient or not performing as expected, it might be time to test another software.