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Southern Voices Answering Service

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Southern Voices is a live telephone answering service and contact center headquartered in Winston-Salem, North Carolina. Since 1995 our U.S.-based agents have answered, triaged and dispatched calls 24/7/365 in English and Spanish. Healthcare is where we started, and medical practices remain a core part of our work, with HIPAA-compliant after-hours answering, on-call physician paging and secure messaging. Today we also serve property management, HVAC, plumbing, roofing and other contractors, funeral homes, veterinary clinics, home care and hospice, legal, insurance, accounting and more. Beyond message-taking, we act as an extension of your team: emergency dispatch, appointment scheduling, help desk, order taking, employee call-off and compliance hotlines, email and live chat, and full call center outsourcing with dedicated agents trained on your processes. Every account gets custom call scripts and real-time message delivery by text, email, app or portal. Plans start from $33/month with volume discounts.

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