Sophos MDR sold us on the concept of migrating EndPoint protection, firewall, VPN, and email security to the same vendor. With Sophos MDR engineer behind the scenes any time an alert is triggered, we know they have our back whether it is the middle of the day or middle of the night, and we know they can support all our security services because we are using their products. Review collected by and hosted on G2.com.

We like Sophos MDR and their security products and would like to install in our Japanese offices, but currently they do not offer native Japanese speaking engineers for MDR, so that office uses an alternate solution. Review collected by and hosted on G2.com.

24/7 Monitoring: Continuous threat detection and response gives peace of mind.

Expert-Led Investigations: Sophos analysts provide detailed insights and take action when needed.

Clear Reporting: Easy-to-understand dashboards and regular updates.

Fast Response Times: Quick containment and remediation of threats.

Integration: Seamless with existing Sophos products and other security tools. Review collected by and hosted on G2.com.

Customization Limits: Some predefined response workflows could use more flexibility.

Alert Noise: Occasionally, alerts may be too frequent or not fully relevant.

Learning Curve: Initial setup and understanding of MDR features can take time. Review collected by and hosted on G2.com.

It is a combination of powerful automation and real human expertise delivered through tightly integrated security ecosystems. Top features of Sophos MDR :-Fast Response time; Deep Intergration with Sophos Products; customizable response modes(we can choose between Notify, Authorize and Collaborate-we can decide how hands on Sophos to be). It delivers enterprise level monitoring and response at fraction of what a full in house team will cost. Review collected by and hosted on G2.com.

It has limited visibility outside Sophos ecosystem.It works the best with Sophos tools and if we are using third party tool, visibility and correlation are limited. It has limited customization while reporting. While reports are clear but some users wish for more granular or customized dashboard. Review collected by and hosted on G2.com.

The security it offers to my teams and the transparency of information at the time of a detection and the ease of use of the Sophos Central console. Review collected by and hosted on G2.com.

That there are no engineers in Spanish limits communication a bit since not all my colleagues speak English. Review collected by and hosted on G2.com.

I appreciate their proactive human-led threat hunting and the ability to integrate with security tools from other vendors. Review collected by and hosted on G2.com.

The high cost of premium tiers and the heavy system resource usage on older machines are significant drawbacks. Review collected by and hosted on G2.com.

We can integrate logs from other services such as o365 into Sophos MDR to provide a 24/7 SOC capability that we would be unable to do ourseves.

Sophos MDR is easy to implement and manage via Sophos central and gives an overview dashboard that quickly highlghts potential problem areas for further investigation Review collected by and hosted on G2.com.

The logs can be a bit difficult to interrogate if you need to dig into them Review collected by and hosted on G2.com.

I don’t usually write reviews, but Sophos MDR has been one of the most valuable tools we’ve ever implemented. It gives us a level of peace of mind we didn’t have before. The MDR team functions like an extra employee, one who works around the clock and keeps watch while we’re away. Their service is highly customizable, making it a great fit for almost any environment. Every interaction we've had, from sales to support, has been professional and consistently positive. If I could give more than five stars, I would. It’s absolutely worth the investment. Review collected by and hosted on G2.com.

The only complaint I could give would be that occasionally I get sent a false positive warning, that takes my time to check out and verify it is in fact a false positive. Review collected by and hosted on G2.com.

There are so many things that I could mention about Sophos MDR. By far this is the best product Sophos can offer, however, some of the features that I enjoy the best is that this allows you to integrate it to your existing environments, not requiring you to completely switch over to Sophos. When you have another provider you can have MDR that would respond to those threats, and I also like that this is completely handled by human experts. Additionally, the services are extremely easy to deploy since you can do everything on the Sophos Central and adding the licenses can be done in just a few minutes. Review collected by and hosted on G2.com.

I wouldn't use the term dislike, however, I do believe that there's room for improvement. Even though I understand that having dedicated human resources could be expensive, I do believe that Sophos still has room for improvement with the pricing. The value and features is great, however, when compared to the competition, this is definitely not the cheapest option. They would be more on the high end. I think that by having better pricing the product would be even better. Review collected by and hosted on G2.com.

Sophos MDR has been wonderful to work with. Our business uses it primarily for threat detection and to supplement a cybersecurity role. When threats are detected we are almost immediately notified through email. The MDR time either takes action quickly to remedy the threat or we are provided with detailed steps to handle the threat on our end. Their responses are quick, knowledgeable, and consistently professional. Review collected by and hosted on G2.com.

You know I've been sitting here for a few minutes trying to come up with something I dislike about Sophos MDR but nothing comes to mind. Our company uses it as our Cybersecurity solution in conjunction with our own skills and it implements pretty flawlessly that way. I wish we could use it more to feel like we're really utilizing it but isn't that the point? They handle many things for us and if we do need to get involved, it is usually a pretty quick deal. Review collected by and hosted on G2.com.

24/7 Expert-Led Threat Monitoring

Sophos MDR provides round-the-clock monitoring by a global team of cybersecurity experts. This provides peace of mind as the monitoring ensures threats are detected and responded to even outside business hours—critical for environments like yours where uptime and security are paramount 1. Review collected by and hosted on G2.com.

Limited Automation in Host-Level Actions

MDR analysts often requested manual actions from your team—such as turning on machines, revoking sessions, or resetting passwords—rather than executing them directly. This reliance on customer-side intervention can slow down response times and increase operational overhead Review collected by and hosted on G2.com.