--- title: Sophos Firewall Reviews meta_title: 'Sophos Firewall Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 869 reviews by the users' company size, role or industry to find out how Sophos Firewall works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 869 scale: '5' date_modified: '2026-08-14' parent_category: name: Network Security url: https://www.g2.com/categories/network-security --- # Sophos Firewall Reviews **Vendor:** Sophos **Category:** [Firewall Software](https://www.g2.com/categories/firewall-software) **Average Rating:** 4.7/5.0 **Total Reviews:** 869 ## About Sophos Firewall Sophos Firewall provides comprehensive next-generation firewall protection powered by deep learning and Synchronized Security. Offering unmatched insights, Firewall exposes hidden user, application, and threat risks on the network and is unique in its ability to respond automatically to security incidents by isolating compromised systems with Security Heartbeat. ## Sophos Firewall Pros & Cons **What users like:** - Users appreciate the **ease of use** of Sophos Firewall, finding its interface user-friendly and configuration straightforward. (90 reviews) - Users appreciate the **user-friendly interface and strong security features** of Sophos Firewall, simplifying threat management effectively. (56 reviews) - Users value the **high efficiency** of Sophos Firewall, praised for its top-notch performance and smooth deployment process. (54 reviews) - Users commend the **24/7 customer support** of Sophos Firewall, ensuring quick resolutions and assistance whenever needed. (48 reviews) - Users appreciate the **comprehensive threat protection** of Sophos Firewall, ensuring robust security and seamless management of IT infrastructure. (41 reviews) - Security (35 reviews) - Users praise the **ease of implementation** with Sophos Firewall, making it accessible even for non-technical teams. (33 reviews) - Integrations (31 reviews) - Protection (30 reviews) - Threat Detection (27 reviews) **What users dislike:** - Users report **slow performance** with Sophos Firewall, particularly during high-security settings and when navigating the interface. (33 reviews) - Users find the **reporting capabilities lacking** in detail and customization, impacting overall user experience. (17 reviews) - Users find the **limited features** of Sophos Firewall restricts network control and hampers overall performance. (16 reviews) - Users face **upgrade issues** , as firmware updates can disrupt services and occasionally require troubleshooting or rollbacks. (16 reviews) - Users face a **difficult learning curve** with Sophos Firewall, especially due to its extensive features and configurations. (15 reviews) - Users experience **poor customer support** with delayed responses and communication challenges affecting overall satisfaction. (12 reviews) - Complex Configuration (11 reviews) - Users find the **pricing of Sophos Firewall** relatively high compared to other options, impacting budget-sensitive organizations. (11 reviews) - Poor Interface Design (10 reviews) - Users face **inadequate notifications** from Sophos Firewall, affecting response times and overall operational efficiency. (9 reviews) ## Sophos Firewall Reviews ### 1. Cloud-Managed, But Lacking Modern Network Management Improvements **Rating:** 1.0/5.0 stars **Reviewed by:** William E. | CIO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Sophos Firewall?** Sophos Firewalls has two major advantages: it’s a cloud-managed firewall, and it provides good customer-facing reports. **What do you dislike about Sophos Firewall?** Sophos firewalls haven’t changed much in terms of functionality in years. The configuration may come with a newer UI, but underneath it still feels like the same basic firewall. What’s been most frustrating for me is that there still isn’t a straightforward way to manage VoIP—an extremely common part of any modern network—without having to drop into the CLI backend and disable VoIP inspection. It ends up being an all-or-nothing setting: either it’s on or it’s off. I’ve run into a similar limitation with DHCP options. Yes, the feature exists and it has been added, but it’s still very basic and doesn’t really support more modern management approaches for other devices, like Unifi APs. **What problems is Sophos Firewall solving and how is that benefiting you?** We initially deployed Sophos Firewall because we needed a way to manage firewalls in remote geographic locations where we couldn’t dispatch a technician. It also provided customer reports that met our clients’ requirements, which was an important part of why we chose it. ### 2. Software is good, hardware is a problem **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2024 **What do you like best about Sophos Firewall?** Central management, easy to use and great sales experience. **What do you dislike about Sophos Firewall?** Support has been poblematic, with long RMA lead times, lots of hardware failures. The devices are hard to scale. **What problems is Sophos Firewall solving and how is that benefiting you?** Provides compliance and baseline security protection. ### 3. Ok product with poor support **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2022 **What do you like best about Sophos Firewall?** Intrusion prevention system works fine and do the job as expected. **What do you dislike about Sophos Firewall?** Support almost not exist. Support agents generally have no idea what they are doing and acting irresponsibly on the production environment and leaving so many mess behind. Response time is total joke for critical cases (eg; 2-3 days one email and even you reply immediately you get second response after another 2-3 days. **Recommendations to others considering Sophos Firewall:** If support is important to you then look for a different product. You will feel alone when the things goes south. **What problems is Sophos Firewall solving and how is that benefiting you?** Content filtering and firewall, however not at desired level. ### 4. SERVICE OR SUPPORT VERY POOR **Rating:** 0.0/5.0 stars **Reviewed by:** Sachin A. | IT ADMIN, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2021 **What do you like best about Sophos Firewall?** I have been complaining to Sophos Customer Care from the online portal for the last one month but I have not received any call yet and their service is very bad. Don't buy any product from Sophos. **What do you dislike about Sophos Firewall?** PRODUCT IS GOOD BUT AFTER SALE SERVICE IS VERY BAD DONT PURCHES ANY SOPHOS PRODUCTS **Recommendations to others considering Sophos Firewall:** I have been complaining to Sophos Customer Care from the online portal for the last one month but I have not received any call yet and their service is very bad. Don't buy any product from Sophos. **What problems is Sophos Firewall solving and how is that benefiting you?** MY CYBEROM SOPHOS ACCES POINT NOT WORKING FROM 1 MONTH BUT CANT CONTACT ANY CUSTMERCARE PERSON NOT PHONE NOT CONNECT ## Sophos Firewall Discussions - [How do I manage Sophos XG firewall?](https://www.g2.com/discussions/how-do-i-manage-sophos-xg-firewall) - 2 comments, 1 upvote - [Sophos Certification](https://www.g2.com/discussions/sophos-certification) - 2 comments, 1 upvote - [What is Sophos XG firewall?](https://www.g2.com/discussions/what-is-sophos-xg-firewall) - 2 comments, 1 upvote - [Is there a test environment where i can test my rules before i deploy them or do i need another xg firewall to test with?](https://www.g2.com/discussions/40189-is-there-a-test-environment-where-i-can-test-my-rules-before-i-deploy-them-or-do-i-need-another-xg-firewall-to-test-with) - 2 comments, 1 upvote - [Is their any way to throttling user with any rule or something which i am missing.](https://www.g2.com/discussions/25724-is-their-any-way-to-throttling-user-with-any-rule-or-something-which-i-am-missing) - 1 comment, 1 upvote - [View Sophos Firewall pricing details and edition comparison](https://www.g2.com/products/sophos-firewall/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+06%3A02%3A26+-0500&secure%5Bsession_id%5D=3109e392-b9aa-489d-9d11-02118cf65f0d&secure%5Btoken%5D=3ba553ad18fa08e86e230867702a0cbe0e05c79911adfc1eeb68283e10672618&format=llm_user) ## Sophos Firewall Integrations - [ActiveDirectory Domain Controller for Windows 2016](https://www.g2.com/products/activedirectory-domain-controller-for-windows-2016/reviews) - [Arctic Wolf](https://www.g2.com/products/arctic-wolf/reviews) - [Auvik](https://www.g2.com/products/auvik-networks/reviews) - [Azure Active Directory Domain Services](https://www.g2.com/products/azure-active-directory-domain-services/reviews) - [Azure Portal](https://www.g2.com/products/azure-portal/reviews) - [Cisco Meraki](https://www.g2.com/products/cisco-meraki/reviews) - [Cisco Umbrella](https://www.g2.com/products/cisco-umbrella/reviews) - [Cortex XDR](https://www.g2.com/products/palo-alto-networks-cortex-xdr/reviews) - [Darktrace / NETWORK](https://www.g2.com/products/darktrace-network/reviews) - [Extreme Networks](https://www.g2.com/products/extreme-networks/reviews) - [Fortinet Firewalls | Enterprise Network Security](https://www.g2.com/products/fortinet-firewalls-enterprise-network-security/reviews) - [HPE Aruba Networking SSE](https://www.g2.com/products/aruba-a-hewlett-packard-enterprise-company-hpe-aruba-networking-sse/reviews) - [IBM QRadar SIEM](https://www.g2.com/products/ibm-ibm-qradar-siem/reviews) - [iHotelier](https://www.g2.com/products/ihotelier/reviews) - [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) - [Managed Microsoft AD](https://www.g2.com/products/managed-microsoft-ad/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Exchange](https://www.g2.com/products/microsoft-microsoft-exchange/reviews) - [Microsoft Intune Advanced Analytics](https://www.g2.com/products/microsoft-intune-advanced-analytics/reviews) - [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Windows Server 2019 Core](https://www.g2.com/products/microsoft-windows-server-2019-core/reviews) - [Mimecast Advanced Email Security](https://www.g2.com/products/mimecast-advanced-email-security/reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - [Ossec](https://www.g2.com/products/ossec/reviews) - [Proofpoint Threat Response](https://www.g2.com/products/proofpoint-threat-response/reviews) - [RADIUS](https://www.g2.com/products/radius-radius/reviews) - [Rapid7 Next-Gen SIEM](https://www.g2.com/products/rapid7-next-gen-siem/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Sophos Central](https://www.g2.com/products/sophos-central-2022-06-17/reviews) - [Sophos Email](https://www.g2.com/products/sophos-email/reviews) - [Sophos Endpoint](https://www.g2.com/products/sophos-endpoint/reviews) - [Sophos Intercept X](https://www.g2.com/products/sophos-sophos-intercept-x/reviews) - [Sophos MDR](https://www.g2.com/products/sophos-mdr/reviews) - [Sophos NDR](https://www.g2.com/products/sophos-ndr/reviews) - [Sophos United Threat Management](https://www.g2.com/products/sophos-united-threat-management/reviews) - [SS&C Blue Prism Intelligent Automation Platform](https://www.g2.com/products/ss-c-blue-prism-intelligent-automation-platform/reviews) - [Trend Micro Smart Protection](https://www.g2.com/products/trend-micro-smart-protection/reviews) - [VPN Server - Using OpenVPN](https://www.g2.com/products/vpn-server-using-openvpn/reviews) - [Wazuh](https://www.g2.com/products/wazuh/reviews) - [Windows Server](https://www.g2.com/products/tidal-media-inc-windows-server/reviews) - [Zabbix](https://www.g2.com/products/zabbix/reviews) ## Sophos Firewall Features **Additional Functionality** - Penetration Testing - Alerts/Notifications - Audit Trail - Anti Virus - Vulnerability Scanning - Remote Monitoring & Management - VPN - Behavior Analytics - Reporting/Analytics - Real-Time Notifications - Access Controls/Permissions - SSL Security - Patch Management - Event Logs - Anomaly/Malware Detection - DNS Leak Protection - Third-Party Integrations - Server Monitoring - Real-Time Monitoring - Compliance Management - Network Provisioning - API - Email Alerts - Security Auditing - Intrusion Detection System - Data Visualization - Two-Factor Authentication - Generative AI - Firewalls - AI Copilot - Anti Spam - Threat Response - Activity Monitoring - Risk Alerts - Data Loss Prevention - Single Sign On - Intrusion Prevention System - Secure Login - Policy Management - Activity Dashboard **Administration** - Policy Management - Logging and Reporting - Application Gateway - Concurrent Sessions - Uptime Reporting - Web Traffic Reporting - Compliance Management - Access Management - Incident Management - Audit Management - Remote Monitoring & Management **Agentic AI - Firewall Software** - Autonomous Task Execution - Adaptive Learning - AI/Machine Learning **Functionality** - Virtual Private Network (VPN) - Antivirus - URL Filtering - Availability - IP Filtering - Content Filtering **Monitoring** - Load Balancing - Continuous Analysis - Intrusion Prevention - Intrusion Detection - Intrusion Detection System - Intrusion Prevention System **Generative AI** - AI Text Summarization - Generative AI **Artificial Intelligence - Firewall** - AI Firewall **Additional Functionality** - Spam Blocker - Alerts/Escalation - Role-Based Permissions - Network Monitoring - Visual Analytics - Customizable Reports - Real-Time Analytics - Reporting & Statistics - Anti Spam - Activity Dashboard - Real-Time Monitoring - Real-Time Notifications - Activity Tracking - Hardware Integration - Summary Reports - Alerts/Notifications - Access Controls/Permissions - Real-Time Data - Server Monitoring - Two-Factor Authentication - Log Access - Reporting/Analytics - Multi-Location - SSL Security - Behavior Tracking - AI Copilot - API - Event Logs - Vulnerability Scanning - Risk Alerts - Single Sign On - Dashboard Creation - Monitoring ## Top Sophos Firewall Alternatives - [Check Point Next Generation Firewalls (NGFWs)](https://www.g2.com/products/check-point-next-generation-firewalls-ngfws/reviews) - 4.5/5.0 (515 reviews) - [Netgate pfSense](https://www.g2.com/products/netgate-pfsense/reviews) - 4.7/5.0 (318 reviews) - [WatchGuard Network Security](https://www.g2.com/products/watchguard-network-security/reviews) - 4.7/5.0 (249 reviews)