OD

Oscar D.

Técnico de Sistemas

Enterprise (> 1000 emp.)

3/16/2024

"The most comprehensive Email security"

5/5

What do you like best about Sophos Email?

The best part is the sandbox that is built-in to analyze attachments from the emails we receive, it is easy to integrate, and customer support is very good. Review collected by and hosted on G2.com.

What do you dislike about Sophos Email?

The portal for users falls short on options, I would like users to be able to request the email and for administrators to allow or reject it. Review collected by and hosted on G2.com.

LB

Lucas B.

Director

Small-Business (50 or fewer emp.)

6/13/2023

"Does what it says on the box but support is terrible"

2/5

What do you like best about Sophos Email?

The integration with the rest of the Sophos Security Suite was great, being able to shutdown mailboxes if AV detected threats etc. Review collected by and hosted on G2.com.

What do you dislike about Sophos Email?

The interface can be confusing, it's slow and support is very bad, flow chart based, overseas and not overly experienced. Review collected by and hosted on G2.com.

JC

Jeremy C.

IT Manager

Mid-Market (51-1000 emp.)

8/11/2022

"We got so much more than our previous vender could ever offer and it just works"

4.5/5

What do you like best about Sophos Email?

The interface is great, and the ease of setup with Pro services was very quick and easy. In minutes we were set up with DKIM, DMARC, and end-to-end encryption whereas our previous vendor was not able to do any of that. We also get banners in our email now to show trusted and questionable emails and to alert us that it is external. Also, those banners get stripped out when sending a reply due to our smart hosting out through Sophos. Also Link replacement is a huge value add too be able to know the links in emails have been replaced and will get scanned by clicking on email links. Review collected by and hosted on G2.com.

What do you dislike about Sophos Email?

We seem to get some more erroneous emails than before but nothing to get upset about as we can easily block and report the emails as spam. The lookup of emails is a little strange and you constantly have to click update when you want to search. Review collected by and hosted on G2.com.

What problems is Sophos Email solving and how is that benefiting you?

End-to-end encryption is a must, DMARC, DKIM, and other email security features were needed in today's security environment, and the ability to correlate end users' emails and endpoint protection is an amazing technology and works to tighten security for people receiving questionable emails and clicking on links. Review collected by and hosted on G2.com.

AR

Verified User in Retail

Mid-Market (51-1000 emp.)

1/11/2022

"Don't use unless using a cloud based email like Outlook, Google or similar and then be very careful."

0/5

What do you like best about Sophos Email?

Liked the web interface, and it seemed pretty simple. BUT wait till you use it.

Even the most obvious things that should work or one would expect don't - example: using a wildcard to block email - address*@domainname.com fails so you can't stop Gmail aliases or email addresses that repeat the first part. Review collected by and hosted on G2.com.

What do you dislike about Sophos Email?

Doesn't work with multiple domain names. Doesn't work with an asterisk when blocking items = email*@gmail.com. Support is beyond useless - wait a week between each and every support contact; only their highest tier support knows a bit about the product = took almost two months to get one issue answered and it repeats with every issue. Getting anything fixed is beyond their ability. They think they are doing everything correctly, companies like Google, Microsoft and similar are doing it wrong, so your issue is not their problem. Company has been bought and sold and is now being run by the cash flow - Proofpoint was bought by the same company and their plan is the same.. Review collected by and hosted on G2.com.

Recommendations to others considering Sophos Email:

Look for another product/provider unless your needs fit perfectly with what they work with - only cloud-based email and then only under very specific conditions. Their sales reps and tech support will say anything to sell the subscription. Even if the product can't do what you are asking about - example: work with email users that have and use multiple domain names that all work within a single email server and account -think email aliases in different domain names. We are stuck with a subscription for a "cloud service" that we have to run half of the service on our on-premise hardware. The on-premise software will End Of Life before the subscription period ends, and they don't have a solution. Review collected by and hosted on G2.com.

What problems is Sophos Email solving and how is that benefiting you?

Trying to stop spam, malware and other email garbage. Works part way. Using the email quarantine and sending an email of the quarantined emails - send at 5:00 and it arrives at 7:40 - their claim is it arrived in 90 minutes so that is good. Our claim is any email that takes even a few mintes is useless, but 90 minutes or 160 minutes is beyond useless. We lost a business because of that delay - email mut be timely or why use it - a phone call would be better. Review collected by and hosted on G2.com.

AC

Verified User in Computer & Network Security

Small-Business (50 or fewer emp.)

1/12/2022

"Best way to protect from spam mail"

4/5

What do you like best about Sophos Email?

The best thing about email gateway is it protect spam mail, protect from malware and ransomware attached in email which gives us peace of mind to open the mail. Review collected by and hosted on G2.com.

What do you dislike about Sophos Email?

What I dislike is the spam rule customization is not as much as what we required while creating the spam rule for the mail server. So, I think the spam rule should apply to as customizable as we need. Review collected by and hosted on G2.com.

AI

Verified User in Information Services

Mid-Market (51-1000 emp.)

8/17/2021

"Simple yet effective SPAM filter"

3.5/5

What do you like best about Sophos Email?

Simplicity. Change your DNS records to point to Sophos and you're up and running in minutes. Once, your domains are set up, policy configuration is also simple and very intuitive. Review collected by and hosted on G2.com.

What do you dislike about Sophos Email?

If you're accustomed to industry-leading filter solutions, you may find that some features and capabilities for tuning are lacking for large enterprise environments. Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

7/21/2020

"Robust antispam protection"

5/5

What do you like best about Sophos Email?

Easy to setup, good knowledge base and support from Sophos. Does a great job at catching spam without many false positives. Review collected by and hosted on G2.com.

What do you dislike about Sophos Email?

Having to each user, alias. Maybe it could be integrated better with Exchange Online to discover all thise. Review collected by and hosted on G2.com.

MT

Mitch T.

Assistant Vice President, Information Technology

Mid-Market (51-1000 emp.)

3/16/2019

"Good protection, needs maturing in areas"

4.5/5

What do you like best about Sophos Email?

Integration with Sophos firewall products, central admin via cloud website. Has link rewrite feature that changes all links so when you click, it goes through Sophos link checker before going to site. Review collected by and hosted on G2.com.

What do you dislike about Sophos Email?

Doesn't catch as much spam as some other products. Quarantine messages to users don't tell users everything that was quarantined. User interface to quarantine very rudimentary. Link re-write tool is not consistent, it lets some links in. Review collected by and hosted on G2.com.

Recommendations to others considering Sophos Email:

I would consider it if you are using other Sophos tools (we use the whole suite, and that suite does work very well in an integrated way to protect network, provide secure wireless access, fail-over controlled by the firewall, and much more). Watch out for the Data Loss Prevention policy to block by attachment type--it quarantines email but doesn't tell the user. Don't use the Sophos recommended list. Also, there is a bug where it changes apostrophes and em dashes to question marks. Annoying. Review collected by and hosted on G2.com.

What problems is Sophos Email solving and how is that benefiting you?

Using it to address spam particularly phishing emails. It does catch a lot of spam. The integration with the Sophos suite for network security adds layers of protection, so if a bad email like ransomware gets through and is opened, the firewall can close off access to the network instantly. Review collected by and hosted on G2.com.

RA

Rolando A.

Network Engineer

Mid-Market (51-1000 emp.)

4/25/2019

"Peace of mind with a great product "

4.5/5

What do you like best about Sophos Email?

Secure email: no spam, no impersonating emails, no virus emails Review collected by and hosted on G2.com.

What do you dislike about Sophos Email?

reporting might need to be a little more broad. The dashboard shows all kind of categories but it should be easy to click in the category and see more specifics / information about the emails in that category Review collected by and hosted on G2.com.

Recommendations to others considering Sophos Email:

Is an easy cloud base solution that integrates with Active Directory or just Outlook 365 with no AD. Easy to import mailboxes form outlook 365. Easy and painless set up. Support is great, just a little waiting time on the phone, but has a full documentation on line for DIY. Review collected by and hosted on G2.com.

What problems is Sophos Email solving and how is that benefiting you?

Virus, spam, impersonating emails and keeping my email system and company safe. Review collected by and hosted on G2.com.

AL

Alan L.

Fast Food Worker

Restaurants

Small-Business (50 or fewer emp.)

3/19/2019

"Best message security "

3.5/5

What do you like best about Sophos Email?

It’s very easy to setup and use. Filter spam emails and other useless mails. Also it good for email security and very cheap. Review collected by and hosted on G2.com.

What do you dislike about Sophos Email?

I dislike the fact it sometimes filter important emails and I can’t recover them at all Review collected by and hosted on G2.com.