Sonora is the AI-native customer success platform built for the CSM — not CS Ops. Where legacy platforms require months to implement and a dedicated admin to maintain, Sonora connects to your existing tools and delivers actionable customer intelligence from day one. At the core of Sonora is a deep analysis engine: 25+ AI-native agents run continuously across every customer interaction — support tickets, calls, emails, CRM data, product usage — tagging each touchpoint with sentiment, urgency, risk, and expansion signals. The result isn't a dashboard to check. It's a CSM that already knows what needs attention and why. Unlike connecting your CRM to a generic AI model, Sonora enriches every data point before the AI ever responds. The difference isn't the model — it's the intelligence layer underneath it. What CSMs get: - Account scorecards with real-time health signals across every connected tool - AI-drafted emails, follow-ups, and escalation alerts — ready to send in one click - Meeting notes without bots joining your calls - Natural language queries across your entire customer base - Automated workflows that trigger actions across Slack, Jira, Salesforce, and more What teams don't need: - A 6-month implementation - A CS Ops admin to maintain it - A separate AI tool alongside their CSP -An engineering team to build and maintain the intelligence layer Sonora replaces your CSP and your AI build in one platform. Better intelligence, faster actions, zero engineering debt. Currently in private beta.