My favorite part is the operational efficiency. It's very user friendly and easy to use. My favorite feature is the ability to increase insights into your existing or potential audience by Sonar Platform’s profile enrichment functionality based on public data.

The Platform features including Optimization, Integrations - Mobile Marketing, and Internationalization were fantastic. Another set of features that allowed me to work efficiently was the Text Messaging

platforms - Bulk SMS, Two-Way Text Messaging, Text Scheduler, Automatic Replies, and Automatic URL Shortening . We were able to receive great customer feedback due to the Friendliness of the platform -

Personalization, Seamless Escalation, and the concierge Case Manager. With this great customer feedback, our company was able to grow more efficiently then ever before. Overall, it was a good experience overall. I really liked the platform and messaging systems. Review collected by and hosted on G2.com.

My least favorite part about Sonar was the initial learning curve. Once I got the hang of it, it was easy to use, but my initial learnings were difficult. When we had to train other team members to use Sonar, there was some confusion and misunderstanding with certain features. Some of the analysis features could use some work - this includes application attribution, campaign analysis, uninstall tracking, and custom dashboards. Review collected by and hosted on G2.com.

This is such a great platform for communication and lead generation. I use this all the time every day, all day to communicate with external people or candidates. I would recommend this platform to anyone Review collected by and hosted on G2.com.

I do not like that I have to import all of the candidate's numbers in a certain format and a certain file style ( comma spreadsheet) in order to send a mass text to everyone. This should be way easier to do and easier to use in order to perfect this platform. Review collected by and hosted on G2.com.

I love how I no longer have to text clients from my actual cell phone number when I use a work line all day at the office. This helps me out by being able to engage my clients with a quick and easy text and not confuse them about who is reaching out being it uses my work line in the sms messaging. Review collected by and hosted on G2.com.

I have not found a way to delete old text threads in the app and I always have to load a new Sonar window when I get a new text message. The current window I have open never updates. Furthermore, the screen gets "stuck" sometimes wont let me scroll all the way down in a text thread. Review collected by and hosted on G2.com.

Sonar is very user friendly. Once we transitioned to Sonar, it was easy to understand and implement on my team. The features are easy to use! Review collected by and hosted on G2.com.

Sonar has little to no difficulties. If there is one portion that needs improvement, I would say the bulk messaging portion takes a few steps. It could be narrowed down to one click. Review collected by and hosted on G2.com.

email notifications when I get a new message is very helpful. Review collected by and hosted on G2.com.

Sometimes I see texts from other people in my feed and my email. I think an app for my phone would be convenient as well. Review collected by and hosted on G2.com.

My organization has worked with Sonar for more than three years, and as the company has grown, their commitment to the success of their clients hasn't waned one bit. Our relationship continues to be the best of all the SAAS vendors that we work with.

Sonar is focused not on making sure you as a customer are using the product, but that the application of the product to your customer flow improves output 4-5x. Review collected by and hosted on G2.com.

There are a couple of specific feature additions I would like to see, but the Sonar team is super communicative and keeps me posted on the development and implementation of these features. Review collected by and hosted on G2.com.

It's a convenient tool to stay in touch with clients, the notifications are always prompt. The ability to text from my computer has changed my workflow in so many ways. Companies in growth mode will definitely find it useful from BDRs to sales reps to consultants. Most clients prefer text over phone calls and even email these days, so it's a perfect way to start ahead of the curve. Review collected by and hosted on G2.com.

Unfortunately, Sonar currently has poor mobile compatibility, any time I have tried using it on my phone while on the go, it forces multiple logins over and over again. There is no app either, so it leaves you with no option but to provide your personal cell phone number or rely on phone calls and emails. Review collected by and hosted on G2.com.

Setup was simple and the out-of-the-box version is excellent as is. It's frustrating when SaaS products need customization to be useful, but Sonar is great from day 1. On top of that, their success team is top-notch. Most of my requests were tackled faster than my internal IT team. Truly excellent team from top to bottom. Review collected by and hosted on G2.com.

We've had a few Salesforce sync issues, but I think most of that is due to our Salesforce customizations and not Sonar. We've been able to work through the issues, so now we're on fire! Love this tool. Review collected by and hosted on G2.com.

Sonar has changed the game for texting while working for me. I have used chatbox before and the ability to upload pictures and send snips to my clients of things they can purchase while leaving a voicemail has changed the game for me. Review collected by and hosted on G2.com.

Honestly I have not received many drawbacks from using Sonar. I have been able to do what I need to do daily with it and has simplified my life significantly. Review collected by and hosted on G2.com.

I love the ability to create canned messages! The simplicity allows me to send about 50 text messages in a minute. I had surgery on my wrist recently so this feature has been a game-changer. I haven't missed a step with communicating with my clients Review collected by and hosted on G2.com.

I don't like how Sonar doesn't pop up with message notifications. I created a rule in my outlook to have those notifications pop up when I receive a message as a workaround. I also wish you could set an away message while you are out of the office! Review collected by and hosted on G2.com.