--- title: Sonar Reviews meta\_title: 'Sonar Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 111 reviews by the users' company size, role or industry to find out how Sonar works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 111 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Sonar Reviews & Product Details Texting has opened up new possibilities for how sales and marketing teams can build meaningful relationships with prospects and customers. Qualifying leads, converting prospects, and engaging with customers can be challenging. Introducing, Marchex Sonar, the intelligent text messaging platform built for business. Utilize the power of AI to automate initial communication, follow-ups, scheduling, drip campaigns, and more. With one of the highest rated user interfaces and user experiences, Sonar offers the best suite of functionality for sales and marketing teams on the channels customers prefer. Dozens of integrations enable you to seamlessly connect with your customers through your CRM or tech stack. Convert more leads, engage more effectively, and drive more revenue with Marchex Sonar. * * * Seller [Sonar](https://www.g2.com/sellers/sonar) Discussions [Sonar Community](https://www.g2.com/products/sonar/discuss) Languages Supported English Solution Type All-in-One Overview by Nic Baughman Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 11 months [ View More Pricing Information ](https://www.g2.com/products/sonar/pricing) ## Top-Rated Alternatives [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Agentforce Marketing (formerly Salesforce Marketing Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Marketing (formerly Salesforce Marketing Cloud)") Agentforce Marketing (formerly Salesforce Marketing Cloud) 4/5(4,629) ](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) [ ![TextUs](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TextUs") TextUs 4.7/5(629) ](https://www.g2.com/products/textus/reviews) [ View All Alternatives ](https://www.g2.com/products/sonar/competitors/alternatives) ## User Insights Average based on 111 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Transportation/Trucking/Railroad](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Transportation/Trucking/Railroad") AT Verified User in Transportation/Trucking/Railroad Enterprise (\> 1000 emp.) 9/24/2019 "Onboarding Specialist " 4.5/5 What do you like best about Sonar? When messaging around 1,000 people a day across multiple markets, Sonar's UI allowed me to keep track of where I was with onboarding numbers in each market I owned. It's reliability in delivering messages allowed me to keep a steady backlog of leads to lean on when necessary. Review collected by and hosted on G2.com. What do you dislike about Sonar? The only thing that was frustrating was sometimes the ability to upload a CSV was broken and could often times remain that way for a long period. It was impossible to upload new leads to reach out too and could set back work by up to a day sometimes. We also struggled with international numbers using Sonar, they were usually slow to acquire an international number that would go through to Mexico and some EU markets. Review collected by and hosted on G2.com. What problems is Sonar solving and how is that benefiting you? We had solved the issue of manually tracking number of onboards per market, with the clean interface you were able to tell how many people you had down in a specific market with no mental strain! By Cutting down the required steps to onboard we were able to increase our efficiency without bringing on any new hires. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite AS Alberto S. Senior Operations Specialist Mid-Market (51-1000 emp.) 10/29/2019 "Easy Breazy" 4/5 What do you like best about Sonar? Easy to navigate and create campaigns making blasting text messages easier. Review collected by and hosted on G2.com. What do you dislike about Sonar? Dashboard was a bit confusing to understand at first but after working on it for a couple of days it was seamless. Review collected by and hosted on G2.com. What problems is Sonar solving and how is that benefiting you? Sonar improved our response rate with our gig economy and made simple text messages and responses easier to track and navigate. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller SW Shelby W. Sales Rep Enterprise (\> 1000 emp.) 10/29/2019 "Easy" 3/5 What do you like best about Sonar? Easy to follow up with clients and keeping track of who Im talking to Review collected by and hosted on G2.com. What do you dislike about Sonar? Being opted out when my clients didn't type stop Review collected by and hosted on G2.com. What problems is Sonar solving and how is that benefiting you? getting other peoples text notifications Review collected by and hosted on G2.com. Show More 3/5/2020 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Lawanda S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lawanda S.") LS Lawanda S. Zillow Offers Advisor Mid-Market (51-1000 emp.) 10/24/2019 "All my texts msgs in one location" 5/5 What do you like best about Sonar? Sonar allows me to keep track of all of my communications with customers. It allows fast, scheduled and canned messages for on-going and prompt communication. Review collected by and hosted on G2.com. What do you dislike about Sonar? I am unable to set an out of office status. The inability to unsend a text message. Review collected by and hosted on G2.com. What problems is Sonar solving and how is that benefiting you? Creating open communication channels which helps to connect and improve customer engagement. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller MK Mike K. Business Advisor Enterprise (\> 1000 emp.) 10/28/2019 "Great Service" 5/5 What do you like best about Sonar? Its easy and you can add attachments, It's more accessible from my mobile to tie into Salesforce. No limitations. Review collected by and hosted on G2.com. What do you dislike about Sonar? sometimes you need to log in twice to send first message Review collected by and hosted on G2.com. Recommendations to others considering Sonar: This system is easy and can link into any software, I text and talk freely throughout the workday Review collected by and hosted on G2.com. What problems is Sonar solving and how is that benefiting you? its easier to communicate Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JE James E. Sales Executive Enterprise (\> 1000 emp.) 10/23/2019 "Very helpful, allowing communication with prospects that otherwise would not answer the phone. " 5/5 What do you like best about Sonar? Multiple points of communication. Being able to connect with a client should they not answer my phone call. Also getting my message across quickly. Review collected by and hosted on G2.com. What do you dislike about Sonar? Not having the ability to communicate with prospects that are not opted in. Review collected by and hosted on G2.com. What problems is Sonar solving and how is that benefiting you? instances where I have had prospects text "START" and the software still does not opt me in. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Natalie L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Natalie L.") NL Natalie L. Realtor Internet Enterprise (\> 1000 emp.) 10/24/2019 "Works great easy to use" 5/5 What do you like best about Sonar? Keeps track of the text and the integration. Love the way it links to salesforce as well. Review collected by and hosted on G2.com. What do you dislike about Sonar? It sometimes loses old text which can be a pain. Review collected by and hosted on G2.com. Recommendations to others considering Sonar: Do it its great Review collected by and hosted on G2.com. What problems is Sonar solving and how is that benefiting you? Makes communication easier and quicker. Many people do not want to talk on the phone. Sonar solves this problem. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Zach S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zach S.") ZS Zach S. Sales Executive Real Estate Enterprise (\> 1000 emp.) 10/23/2019 "easy to use and provides me with attachment capabilities" 4.5/5 What do you like best about Sonar? being able to respond with emojis and quickly interact with clients Review collected by and hosted on G2.com. What do you dislike about Sonar? sometimes my messages are auto-cleared and load times are slow Review collected by and hosted on G2.com. What problems is Sonar solving and how is that benefiting you? sometimes it takes a long time for a chain to fully load and prevents me from scrolling down to the most recent message Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") UR Verified User in Real Estate Enterprise (\> 1000 emp.) 10/24/2019 "Sonar Review" 5/5 What do you like best about Sonar? Sonar is super user friendly and has tons of great customization for texting with clients. Review collected by and hosted on G2.com. What do you dislike about Sonar? When you add in a template and erase it and add another it keeps both. Sometimes hard to notice and makes for sloppy/embarrassing texts to clients if you don't erase bottom half. Away messages vs having an OOO message? Review collected by and hosted on G2.com. Recommendations to others considering Sonar: sonar is very user friendly and a great way to engage with clients! Review collected by and hosted on G2.com. What problems is Sonar solving and how is that benefiting you? More streamlined communication with clients, easy to use, clean interface, way better than chatbox. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Gustavo R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gustavo R.") GR Gustavo R. Sales Executive Internet Enterprise (\> 1000 emp.) 10/29/2019 "fast and efficient " 4/5 What do you like best about Sonar? The fact that I can see they are typing and that we can have other people txt Review collected by and hosted on G2.com. What do you dislike about Sonar? They fact that you have to wait for them to click start Review collected by and hosted on G2.com. What problems is Sonar solving and how is that benefiting you? conversations are more swift and people are easier to reach Review collected by and hosted on G2.com. Show More 10/31/2019 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Sonar? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Sonar ](https://www.g2.com/products/sonar/discussions/new) MR Matt Rai • Last activity about 6 years ago Why are the canned responses gone? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/26163-why-are-the-canned-responses-gone) ![Tajmah M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tajmah M.") TM Tajmah Moore • Last activity over 6 years ago how can I setup the auto response txt . 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/how-can-i-setup-the-auto-response-txt) [ View all Discussions ](https://www.g2.com/products/sonar/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 11 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/sonar/pricing) Sonar Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,901) [ Compare Now ](https://www.g2.com/compare/fin-vs-sonar) ##### ##### Sonar Features Messenger Sequencing AI Video Chat Channels Website Text Message (SMS) Customers Audience Targeting Profiles Analytics Text Messaging Bulk SMS Two-Way Text Messaging Text Scheduler [ View More Features ](https://www.g2.com/products/sonar/features) ##### Categories on G2 [Sales Engagement](https://www.g2.com/categories/sales-engagement)[Lead Capture](https://www.g2.com/categories/lead-capture)[SMS Marketing](https://www.g2.com/categories/sms-marketing) [Sales Engagement](https://www.g2.com/categories/sales-engagement)[Lead Capture](https://www.g2.com/categories/lead-capture)[SMS Marketing](https://www.g2.com/categories/sms-marketing)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Mobile Marketing](https://www.g2.com/categories/mobile-marketing) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What connected worker platform works best for a mid-sized manufacturing company that wants real-time visibility on the shop floor without a 12-month digital transformation project?](https://www.g2.com/discussions/what-connected-worker-platform-works-best-for-a-mid-sized-manufacturing-company-that-wants-real-time-visibility-on-the-shop-floor-without-a-12-month-digital-transformation-project)[Best event registration software for mid-size company](https://www.g2.com/discussions/best-event-registration-software-for-a-mid-size-company)[Travel Management Systems](https://www.g2.com/discussions/travel-management-systems-what-has-been-your-experience) [What is the best desktop publishing software with out-of-the-box templates for small businesses producing quick flyers, banners, and invoices?](https://www.g2.com/discussions/what-is-the-best-desktop-publishing-software-with-out-of-the-box-templates-for-small-businesses-producing-quick-flyers-banners-and-invoices)[Which WYSIWYG editor platforms have the most reliable track records avoiding user experience and rendering issues?](https://www.g2.com/discussions/which-wysiwyg-editor-platforms-have-the-most-reliable-track-records-avoiding-user-experience-and-rendering-issues)[What are the highest rated database comparison tools for staging-to-production workflows where deployment errors must be eliminated?](https://www.g2.com/discussions/what-are-the-highest-rated-database-comparison-tools-for-staging-to-production-workflows-where-deployment-errors-must-be-eliminated) [Show MoreShow Less](javascript:void(0);)