Verified User in Logistics and Supply Chain
AL
Verified User in Logistics and Supply Chain
Small-Business (50 or fewer emp.)
"Great Customer Service"
5/5
What do you like best about SONAR?

We are just getting going with Sonar, but the training and customer service has been fantastic. The reports that we are able to set up and get access to quickly make finding the items you want to look at daily quick and efficient. Jon, our customer success manager has been wonderful to work with and is very helpful. Review collected by and hosted on G2.com.

What do you dislike about SONAR?

Excited for the new platform as the old one was a little slow. Review collected by and hosted on G2.com.

Verified User in Logistics and Supply Chain
UL
Verified User in Logistics and Supply Chain
Mid-Market (51-1000 emp.)
"Excellent customer service and account management. data is great"
4/5
What do you like best about SONAR?

I like the live data on a day to day basis. It really helps with sales people and market conditions Review collected by and hosted on G2.com.

What do you dislike about SONAR?

Minimums always seem to be a bit off in my opinion in the Market Dashboard. Alos being an international company, not have Canadian rates is a set back Review collected by and hosted on G2.com.

Verified User in Logistics and Supply Chain
IL
Verified User in Logistics and Supply Chain
Mid-Market (51-1000 emp.)
"One of the most complete platform for worldwide freight analysis"
4/5
What do you like best about SONAR?

The Container Atlas App allows me to constantly monitor market trends to understand which routes are in greatest demand.

There are a lot of useful macro-economic indicators to have a broader view of the market. Customer support is great. Review collected by and hosted on G2.com.

What do you dislike about SONAR?

Reading the indices is not always easy, the units of measure and the indexing are not always clear. A clear methodology for calculating the index values ​​is missing (e.g. Ocean/Booking TEUs what is the primary source? How is the index calculated?). Review collected by and hosted on G2.com.

PS
Paul S.
Mid-Market (51-1000 emp.)
"Data driven. Relationship Based. The Bloomberg Terminal of Freight"
5/5
What do you like best about SONAR?

The availability of your Customer Success team is unparalleled. Kirk is the best in the business. He and his team are always available to assist. Also, they encourage feedback and ways to make Sonar better. Review collected by and hosted on G2.com.

What do you dislike about SONAR?

Needs clearer "for dummies" tutorial to start Review collected by and hosted on G2.com.

Elyse L.
EL
Elyse L.
Mid-Market (51-1000 emp.)
"Great Data Source"
4.5/5
What do you like best about SONAR?

Our company just acquired Sonar and I've really enjoyed the graphs and charts. A great visual to see the data in real-time. Review collected by and hosted on G2.com.

What do you dislike about SONAR?

It would be nice to be able to share pages and data lanes amongst colleagues so that everyone didn't have to input on their own. That would be a real time saver. Review collected by and hosted on G2.com.

Nicholas T.
NT
Nicholas T.
Human Resources Director
Mid-Market (51-1000 emp.)
"Sonar is a game changer"
4.5/5
What do you like best about SONAR?

Sonar has been a great tool for our company. They provide valuable insight into the market and follow through on promises, unlike other products we have used in the past! Review collected by and hosted on G2.com.

What do you dislike about SONAR?

The biggest thing that I would say is that they don't have enough info on the flat bed market, I have heard this is in the works and improving. Review collected by and hosted on G2.com.

AS
Andrew S.
Mid-Market (51-1000 emp.)
"Single stop for FW-made and industry/macroeconomic metrics."
5/5
What do you like best about SONAR?

Single place for many data points needed to understand the freight marketplace and upstream macroeconomic drivers. Ability to create a variety of views, comparisons between different metrics, save and share views. Review collected by and hosted on G2.com.

What do you dislike about SONAR?

The inability to customize colors, line/point thickness, have more control over the look and feel can be frustrating. The tool is currently very slow and sometimes will time out. Some elements of the UI are clunky and non-intuitive. Review collected by and hosted on G2.com.

Steven C.
SC
Steven C.
Enterprise (> 1000 emp.)
"Pricing Analyst"
4.5/5
What do you like best about SONAR?

Amount of data. Historing datacurrent data and predictions for future. I really like comparing, OTRI, OTVI, for both reefers and vans. Rates are also accurate, which is very helpful for bidding. Review collected by and hosted on G2.com.

What do you dislike about SONAR?

Search engine could be a bit better in regards of text predicting.

Also it would be great if i could eneter Origin, Destination and select markers for that lane to reviw. Now i need to Enetr both of those, than go on my custom page and search for those markets Review collected by and hosted on G2.com.

TB
Tony B.
Enterprise (> 1000 emp.)
"Allows real time market data analytics that is easing to understand."
4.5/5
What do you like best about SONAR?

Ease of Use and data driven analytics that can be used to make informative decisions. Review collected by and hosted on G2.com.

What do you dislike about SONAR?

NOt knowingthe specifics behind some of the data; how does my freight charachertics fit the overall sonar data. Review collected by and hosted on G2.com.

LM
Laura M.
Small-Business (50 or fewer emp.)
"I use Sonar daily to provide capacity updates to my entire team."
4.5/5
What do you like best about SONAR?

I love the sheer volume of information that is available. We're able to predict any changes in the market and prepare for them. Review collected by and hosted on G2.com.

What do you dislike about SONAR?

I wish it was a little more user friendly, it takes quite a bit of time and commitment to learn what Sonar is capable of and learn the jargon. Review collected by and hosted on G2.com.