It takes time to see the benefits of Solvvy
It's often time-consuming to use Coach to match questions to available KB articles, so expect to spend time weekly doing this. (It's a manual process, but it pays off in the form of more ticket deflection.)
Don't expect Solvvy to do all the work
The more attention that Support personnel or data scientists pay to statistics provided by Solvvy about self-service rates, most-viewed articles, etc, the better chance you'll have to make the right improvements to both Solvvy Coach and your help center. Solvvy is a really smart tool, but it can't get everything 100% right! Review collected by and hosted on G2.com.