
Customer service and willingness to listen to feedback; commitment to continued improvement, including responsiveness to user inputs; and overall robustness of the product and user interface. We were particularly focused on application to patent work in the life sciences and chemical arts, and Solve was one of the most robust tools we examined. Moreover, the product had the right balance in terms of prompt input and automation features - the overall user experience and interface was incredibly accessible. Our feedback is based on testing multiple similar tools in this space, and Solve was head and shoulders above all others. Since it is a cloud-based, browser-based product, implementation was a breeze and if one is familiar with the usual office tools, working with sequences, and chemical drawing software, it will be easy to implement and use. Review collected by and hosted on G2.com.
I hesitate to say I "disliked" anything since: (a) it is a young product undergoing continued improvement and evolution to the better; and (b) Solve was so receptive to our feedback that I am confident that any of the nits are being addressed or will be addressed. We looked at the current web-based version, but I understand that a Word plugin is on the development horizon. Review collected by and hosted on G2.com.
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Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.


