Solitics allows me to create personalized and automated customer journeys based on real-time data. The reverse integration helps more departments align, for example, marketing and sales. Segmentation is a plus - it generates multiple layers of customization and so on the Save Data feature. Review collected by and hosted on G2.com.

I dislike the time policy limitation at the customer journey level. This limitation forces me to create multiple journeys with the same characteristics to target different geographical regions with different timezones. Review collected by and hosted on G2.com.

one platform for all marketing channel: email, sms, push, popups.... advanced report and CRM modul in which I can check specific customer communication, ability to add new events easliy.

They have great support and help fix issues quickly and make sure you make the most of the system.

I used more than one marketing automation tool and this is the only system which I was able to work only through one system which integrate to diff channels providers. Review collected by and hosted on G2.com.

I must admit that I dont have something which I have problem with,

the only thing was that sometime I needed to communicate them for new provider integration, but they add new abiliy to do it alone. Review collected by and hosted on G2.com.

Solitics is extremely flexible and can be used for almost any customer engagement scenario. We planned to use the platform for customer journeys, but when learning how versatile the platform is we started planning on how to expand its usage. Review collected by and hosted on G2.com.

I believe that like any platform Solitics can't fulfill all of our dreams and wants, but the team is very accommodating and is willing to listen and explore together. Review collected by and hosted on G2.com.

Real-time triggers and Customer Support. Review collected by and hosted on G2.com.

Not for small marketing automation efforts. Review collected by and hosted on G2.com.

Great customer service, guys are knowledgeable and always ready to help Review collected by and hosted on G2.com.

Extremely expensive, pricing based on ''per player'' model is not sustainable for the operators in long term Review collected by and hosted on G2.com.

Solitics empowers us to drive measurable business growth with REAL-TIME customer-data-driven interactions across multiple channels. Review collected by and hosted on G2.com.

We've been with Solitics since early stages and since then we saw great improvements towards integrations ETLs & QAing, processes which we struggled with on our first project together. Review collected by and hosted on G2.com.

Solitics enables marketing professionals to create multi-channel, personalized customer journeys based on all customer data in real-time (less than 2 seconds). The possibility of using all customer data, both historical and live, enables the creation of elaborate, trigger-driven sophisticated customer touchpoints. These proved to improve customer engagements, which in turn drove LTV and loyalty, resulting in a significant increase in revenue and conversions. Review collected by and hosted on G2.com.

Clearly, no solution is perfect, and the need to integrate it with core data sources causes a bit of a pain - but hey, that's not unique to them and must be done with any solution anyways, regardless of the platform. Review collected by and hosted on G2.com.

The ability to have all your data segmented and ready to be used in one intuitive UI. The integration process is very simple and by 30-45 days you can have access to the system. In addition, you can run complexed journeys for different languages.

Besides the data management capabilities, one of the most important capabilities of solitics’ is the ability to react contextually based on the player’s actions and in real time, unlike other companies that say "Real time" but mean up to 2-3 minutes. solitics does in a few seconds. Review collected by and hosted on G2.com.

The UI could have some improvement, as it seems a bit outdated. Review collected by and hosted on G2.com.

The ability to segment the data properly while getting an easy integration abilities. Complexed journeys for different languages and the ability to drill down reports. Must mention the pop up function that operates by trigger of the user - converts amazing to leads and deposits.

Reacting LIVE in real time is the best feature no one is offering now in the industry. While my customers in the platform, I can react to them live and offer them promotions and keep them purchasing in the platform and track their behavior. Review collected by and hosted on G2.com.

The look of the system is a little bit outdated, but I don't judge the book by it cover. The UI is complexed for the small gaming companies. It must have a person dedicated on it or a small team to operate it as "SOLITICS team leads". Review collected by and hosted on G2.com.

I'm working with Solitics for the last few years, and it changes our ability to react to the customer in real-time. as a Trading company, the ability to react in real-time is vital for us. with Solitics we finally enhanced our conversion and retention efforts. we were able to see substantial revenue uplifts.

Main abilities which are the most critical:

Easy integration, All different channels campaign set up and reports in one place,

Response and Real-Time

Fast and professional customer support

the system keeps improving and adding new features Review collected by and hosted on G2.com.

The main pain point is that the popup feature ability cannot support mobile App Review collected by and hosted on G2.com.