BH
Brice H.
Sr Franchise Operations
Enterprise (> 1000 emp.)
"SOLINK: A Topline Operational Tool"
5/5
What do you like best about Solink?

SOLINK is more than an LP tool. It’s an operations tool that supports sales generation, training, labor and forecasting, etc. It is user friendly and allows people to distill straight to the action. Review collected by and hosted on G2.com.

What do you dislike about Solink?

There can be too much data and information, so you have to go in with a specific focus or intention to generate the best value for your time. Review collected by and hosted on G2.com.

What problems is Solink solving and how is that benefiting you?

SOLINK helps us better forecast for labor that isn’t just based on retroactive sales trend data. Exception reporting is consolidated to specific events to review through event flows. Review collected by and hosted on G2.com.

Billy C.
BC
Billy C.
Asset Protection & Safety Manager
Enterprise (> 1000 emp.)
"Easy Ordering and Installation with Solid Performance and Support"
4.5/5
What do you like best about Solink?

From ordering to installation Solink makes it easy. Very solid with connectivity, good performance. People are super, friendly and willing to listen and assist whenever possible. Great support MGR. Review collected by and hosted on G2.com.

What do you dislike about Solink?

Had struggles with billing at times, however they are always willing to work things out or make things right. Review collected by and hosted on G2.com.

What problems is Solink solving and how is that benefiting you?

Fraud, use of AI, reporting for multiple departments and not specifically focused on AP. Review collected by and hosted on G2.com.

Kyle K.
KK
Kyle K.
Loss Prevention Manager North America
"Transformative AI for Retail Surveillance"
4.5/5
What do you like best about Solink?

I like Solink's AI capabilities and the ease of use for inexperienced camera users. Our staff, who tend to be younger, can take advantage of the AI functions, which allows us to train and teach with minimal oversight and upside ROI. Solink has helped us identify customer service and store cleanliness issues with minimal camera review time. The team that provided training on Solink made the setup process very easy. Review collected by and hosted on G2.com.

What do you dislike about Solink?

I find the spot check feature's AI aspects need refinement as we still encounter false positives. Review collected by and hosted on G2.com.

What problems is Solink solving and how is that benefiting you?

I use SOLINK for retail surveillance to review theft, shipments, and customer service KPIs. It helps address customer service and cleanliness issues quickly with AI, allowing our younger staff to leverage these functions for minimal oversight and better ROI. Review collected by and hosted on G2.com.

RA
Robby A.
"Revolutionized Monitoring with AI and Ease of Use"
5/5
What do you like best about Solink?

I loved SOLINK so much that I became a reseller. I appreciate the time-saving aspect and ease of use. I like pairing data with video, putting cameras to work beyond just reacting to video. The AI package, which allows asking cameras questions, is a standout feature for me. I also find the search by questions within the AI package very valuable. The initial setup of SOLINK was very easy. Review collected by and hosted on G2.com.

What do you dislike about Solink?

I find the iPad/iPhone use compared to a laptop less functional. The video search is challenging, and I wish the functionality was the same on both devices. Review collected by and hosted on G2.com.

What problems is Solink solving and how is that benefiting you?

SOLINK saves me time and is easy to use, pairing data with video effectively. I like using the AI package to ask questions to my cameras. Review collected by and hosted on G2.com.

Bailey M.
BM
Bailey M.
Small-Business (50 or fewer emp.)
"Effortlessly Enhanced Our Security Monitoring"
5/5
What do you like best about Solink?

I use SOLINK at Hoke-E-Geez to help with theft. I find it very user-friendly, and the motion search feature is particularly valuable as it cuts down time significantly. Instead of watching hours of footage, I can now find what I need in about 5 minutes with the motion search. The setup was very easy too. Review collected by and hosted on G2.com.

What do you dislike about Solink?

License plate software to capture their numbers. Review collected by and hosted on G2.com.

What problems is Solink solving and how is that benefiting you?

I use SOLINK to easily find and prevent theft, making it user-friendly and time-saving with motion search that cuts monitoring time from hours to minutes. Review collected by and hosted on G2.com.

Andrew L.
AL
Andrew L.
I.T Specialist
Mid-Market (51-1000 emp.)
"Extremely Fast, Efficient Customer Service"
4/5
What do you like best about Solink?

The customer service is extremely fast and mostly efficient. Review collected by and hosted on G2.com.

What do you dislike about Solink?

Configuration can be an issue as I experienced at one of our installation locations. Took months to resolve the issue. A 3rd party technician had to be dispatched. Review collected by and hosted on G2.com.

What problems is Solink solving and how is that benefiting you?

Motion detection in camera zones is very helpful when looking for requested timestamps. Review collected by and hosted on G2.com.

Jess A.
JA
Jess A.
Loss Prevention & Compliance Admin
Mid-Market (51-1000 emp.)
"It's great!"
5/5
What do you like best about Solink?

Runs on most internet connect devices, I no longer need to take my laptop with me when I am on call? Review collected by and hosted on G2.com.

What do you dislike about Solink?

The recent switch to the ai chat instead of a live chat has made it a bit more difficult for teams to troubleshoot issues, resulting in longer downtimes. Review collected by and hosted on G2.com.

What problems is Solink solving and how is that benefiting you?

Ease of access Review collected by and hosted on G2.com.

Alex S.
AS
Alex S.
Small-Business (50 or fewer emp.)
"Efficient Video Monitoring with Stellar Support"
4.5/5
What do you like best about Solink?

I appreciate SOLINK's quite responsive and usually helpful customer service. The blocked camera review is a feature I use to ensure that all of our scales are readable and nothing obstructs any of our angles. Additionally, the setup was pretty easy, with the help of SOLINK support and the contractors they sent out for installation. Review collected by and hosted on G2.com.

What do you dislike about Solink?

Sometimes just latency on the system or trying to review footage between times that there's not a lot of movement on the cameras. Review collected by and hosted on G2.com.

What problems is Solink solving and how is that benefiting you?

SOLINK decreases our discrepancy investigation time through API linking and AI features. Review collected by and hosted on G2.com.

Response from Alexandria Hewko of Solink
Edit edit

Thank you for your thoughtful review! We can certainly help with latency, motion zones (skipping to the part where there's movement), and inactivity zones (measuring how long "nothing" happens). Please reach out to your Solink Customer Success Manager and they can show you how to do this in the platform.

RS
Robert S.
"Seamless Integration and Stellar Support"
5/5
What do you like best about Solink?

I've had a really solid experience working with SOLINK across the United States. The team has been an instrumental partner for us, helping keep camera monitoring and visibility consistent throughout. They are responsive, easy to work with, and flexible when juggling timelines from state to state. I appreciate the continued support, and a special shout out to Tyler Spence! The easy setup and integration make getting new sites up and running very straightforward, and the team is very transparent. I find the initial setup extremely easy. Review collected by and hosted on G2.com.

What do you dislike about Solink?

N/A Review collected by and hosted on G2.com.

What problems is Solink solving and how is that benefiting you?

I use SOLINK for cannabis rollouts nationwide. It keeps camera monitoring consistent and the setup is extremely easy, making it straightforward to get new sites running. Their team is responsive and transparent. Review collected by and hosted on G2.com.

John B.
JB
John B.
Principal
Small-Business (50 or fewer emp.)
"Great Support Throughout Implementation and Rollout"
5/5
What do you like best about Solink?

Support has been great throughout the implementation and rollout at each location. Review collected by and hosted on G2.com.

What do you dislike about Solink?

It has certainly been a deterrent to shoplifting, and I’ve also seen an increase in sales. Review collected by and hosted on G2.com.

What problems is Solink solving and how is that benefiting you?

It has helped reduce shoplifting in our self-checkout markets and also provides a central place to view our CCTV footage. Review collected by and hosted on G2.com.