Their systems are customizable, which helps us keep the areas that matter most to us safe. We also have peace of mind that we do not need to monitor the system, as a live person reviews any issues for us Review collected by and hosted on G2.com.

No issues. Since I have to pick something I would say price, but nothing in life is free. Review collected by and hosted on G2.com.

I really appreciate SOLINK for giving me the confidence that I don't have to guess when a problem comes up. I can simply look at the recording to identify and resolve issues. It's very reliable and has actually reduced internal theft and decreased customer complaints from escalating. The initial setup was very easy and straightforward, with good communication from start to finish, making the process quick. Review collected by and hosted on G2.com.

The 16x speed up does not work, it freezes. I know there are more functions I can utilize but would like a one on one super quick training. Review collected by and hosted on G2.com.

I appreciate that SOLINK is very easy to use and offers long-term storage, which is great for managing multiple types of cameras at our financial institution. The product's ease of use significantly cuts down investigation times, which is a huge benefit. The employees at SOLINK are very friendly, helpful, and knowledgeable, and they are always looking to improve their system. I also like the flexibility and web-based nature of the software, which makes it extremely easy to set up. Overall, these features and the excellent customer service have been quite valuable to our team. Review collected by and hosted on G2.com.

Nothing at this time Review collected by and hosted on G2.com.

I love the ability to use SOLINK's platform for multiple things within our organization. Their readiness and agility in solving problems for their customers really stands out to me. I also find the video and video analytics to be essential for us out of business necessity. The initial setup of SOLINK is always very easy, which is a huge plus. I also highly recommend their products mainly because of their support and their capability. Review collected by and hosted on G2.com.

I would like to see the implementation of AI to assist in securing video clips for events that happened in the store. Being able to use plain language to save video clips from an event would be beneficial. For example, if something happened on a specific day and time, I want the ability to type in one line to save all video clips for that specific date between the times it occurred. Review collected by and hosted on G2.com.

What stands our about my Solink experience was the level of support, right from start of the sales cycle, through deployment and into operational optimization. They really go above and beyond to make the rollout a success. Review collected by and hosted on G2.com.

It’s not necessarily something I dislike, but there are so many ways to access and customize data that it takes a while before you feel completely competent using it to its fullest potential. Review collected by and hosted on G2.com.

I appreciate how SOLINK dramatically speeds up theft reporting, reduces payroll and investigation effort, and lets leaders solve issues in minutes, not hours. I love the alarm system that cuts down late-night false alarms. It enables remote leadership, providing visibility into operational functions and service execution from anywhere in the world. It strengthens inventory accuracy, supports process discipline, and frees leaders to focus more on coaching, selling, and team building. The flexibility to support multiple functions like operations, loss prevention, inventory, and service within one platform is something I really like. SOLINK seamlessly connects loss prevention operations and service into one system, allowing us to validate transactions quickly with video, audit operations and service efficiently, and manage stores remotely, which is crucial for leadership. I’ve heard that the initial setup of SOLINK was seamless, with an amazing team supporting the process. Review collected by and hosted on G2.com.

Nothing to note. Review collected by and hosted on G2.com.

I really appreciate the continued support by the Solink team and the openness to new ideas of how to improve the platform to best serve their customers. Review collected by and hosted on G2.com.

As a newer customer, the downside is learning everything about the system and how it differs from other platforms. Wider integrations into other platforms is an opportunity for Solink as well. Review collected by and hosted on G2.com.

I use SOLINK for video monitoring of our stores and it helps in sharing videos and conducting faster investigations. The ability to easily access multiple locations is great. I find SOLINK intuitive and easy to use, and the motion search is a game changer when investigating. It reduces the time spent searching for video and allows easy sharing once found. The installation is usually easy. Review collected by and hosted on G2.com.

Since we are using mostly analog systems, being able to tell what channel on the encoder could help when troubleshooting offline cameras. Review collected by and hosted on G2.com.

What I like most is the integrated search functionality. I also appreciate being able to view dashboards, events, video, clips, and alarms all in one platform. Review collected by and hosted on G2.com.

As an admin, I’d like the manager console to be more user-friendly. Review collected by and hosted on G2.com.

Reducing food or cash shrink

Using video + POS data to coach crews

Speeding up investigations across locations

Supporting franchisees or multi-unit oversight

Driving operational consistency without adding labor Review collected by and hosted on G2.com.

I dont dislike anything at the moment. Everything has been great Review collected by and hosted on G2.com.