I find that SOLINK is user-friendly and very supportive when I need help. It definitely makes it easier to look through transactions and monitor employee refunds at my liquor stores. The email alerts are helpful for issues like system health and camera failures. The AI features keep getting better and easier to use, which makes my job much easier. I also appreciate that any questions or issues I have are addressed promptly by the SOLINK team. Overall, it works really well for my needs. Review collected by and hosted on G2.com.

With one of my stores, the transactions shown on the cameras work for a while, and then I have to call and have them look into it, but it gets resolved fairly quickly. Review collected by and hosted on G2.com.

I like how SOLINK makes it easy to find clips and allows for motion searching by a targeted area, which helps in tracking and monitoring activity at my cannabis dispensary. I appreciate that it's easy to log in from any device anywhere, which offers lots of flexibility. Having access to my cameras from anywhere in the world through my cell phone is a great benefit. The initial setup was easy, and the software is really easy to use. Review collected by and hosted on G2.com.

The emergency login feature for alarms could be improved. It takes time to log in, and it feels like you could be at a disadvantage if something was really happening. Review collected by and hosted on G2.com.

I really appreciate SOLINK for its ease of use. It's one of those tools that I can use comfortably without needing to spend days getting used to it. The interface is pretty intuitive, so I can easily navigate and do what I need. It allows me to see capabilities and analytics very easily and apply those learnings. I also like how friendly the customer support team is. They're easy to work with and genuinely invested in our success and the growth of our partnership. Review collected by and hosted on G2.com.

I think there's room for improvement in streamlining technical support. When it comes to adding new lines of sight or new technology platforms, it can be cumbersome. You have to go through several channels to add new cameras, which isn't ideal. Having a single point of contact for these tasks would simplify things significantly, making it easier to keep track of projects. Review collected by and hosted on G2.com.

I like that SOLINK integrates with my point of sale system, providing meaningful insights to our managers. It also solves operational and security training and loss prevention issues effectively. The ability to see things in real-time and give actual feedback in real-time is fantastic. I really value the Toast integration because it allows us to search transactions and watch videos side by side within seconds, making it very convenient. Training in our kitchens is improved, as we can ensure the team follows kitchen protocols. The initial setup was really easy, using the same cameras and just switching out the back end was plug and play. We did a self-install, which saved us on the cost of installation. Review collected by and hosted on G2.com.

I like everything about the system Review collected by and hosted on G2.com.

I like being able to search for movement within a certain area and then see a clear, visible scale that’s easy to read and understand. Review collected by and hosted on G2.com.

Sometimes, when I’m reviewing footage, the preview image blocks the current playback image. Review collected by and hosted on G2.com.

I use SOLINK to monitor our restaurants for procedures and training, and I really like its ability to quickly navigate to an issue and get to resolutions fast. This capability is invaluable for coaching and providing feedback to prevent future problems. I appreciate being able to find issues in real time or look back at occurrences using the navigation features, which allows me to quickly move through a day's worth of research. The monthly training sessions are always insightful with new tips and shortcuts, and the support from Devin is top-notch; he goes above and beyond to assist us. The initial setup was fairly simple, and the training provided was excellent. I also appreciate how SOLINK is linked with our POS system, which is quite helpful. Review collected by and hosted on G2.com.

I don't have any dislikes at this time. Review collected by and hosted on G2.com.

The overall customer service provided by the team is world-class. The team supporting the product is prompt, knowledgeable, and able to solve problems and gaps we have. The platform itself is also user-friendly and it's cloud-based nature allows on-demand access from anywhere. This is especially useful when it comes to time-sensitive physical security, loss prevention, or safety issues. Review collected by and hosted on G2.com.

The product level we are assigned to only receives 30 days of storage. The fact that we would have to pay more to receive longer retention. Review collected by and hosted on G2.com.

I use SOLINK for security at stores and appreciate how convenient and user-friendly it is. It's very easy to filter video based on any keywords, which is great when I want to check the timing of a delivery or a specific transaction by filtering invoices. The initial setup was very easy to understand. I also love how it helps in finding particular incidents like theft and is helpful in human intervention. Review collected by and hosted on G2.com.

It's sometimes difficult to download video clips directly because more steps are involved in video downloading, and I cannot download older videos. Review collected by and hosted on G2.com.

I trust the team at Solink to follow through on what they promise. They’re very receptive to user feedback and seem genuinely invested in understanding how they can make the system work better for us. Our Customer Success Team is 2nd to none and we truly appreciate their partnership and all they do to support us. Review collected by and hosted on G2.com.

There isn’t anything I necessarily dislike. My feedback for Solink is to make sure the foundation stays strong as they continue to grow and add new features to the system. Review collected by and hosted on G2.com.

I find SOLINK user-friendly, as it provides real-time visibility into what's happening at each site. The ability to connect video with POS data is really beneficial, letting us quickly investigate issues and spot trends across all locations without wasting time. Their support team is the best, always quick to reach out to and ensure issues are resolved ASAP. The initial setup was a breeze with their on-site tech making the job very easy and quick. Review collected by and hosted on G2.com.

A more advanced mobile experience would be a big plus, particularly for reviewing incidents or checking store performance on the go. Review collected by and hosted on G2.com.