I like that SOLINK's platform is very easy to use, and we haven't had any issues with the software. Our customer service reps are incredible and always available. This is really important for new users of a platform to be able to interact with humans that can help us problem solve. For me, the single greatest aspect of their business model is the exceptional customer service they offer to all business users. SOLINK's team did the hard work for us in a situation where we needed to quickly assess an employee's time and behavior, and their analysis of the employee's coming and goings inside the dispensary was incredibly helpful. Additionally, the setup was very easy, and everything has worked well for us. Review collected by and hosted on G2.com.

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I use SOLINK for security in our restaurants and I really like how easy it is to use. The interface is very user-friendly, which I find really helpful. Their support staff is always easy to reach and they solve the problems we encounter efficiently. I also appreciate the setup of various zones within our locations, and the notifications that alert us to odd or out-of-character behavior. The initial setup was easy and very practical for virtually anyone. I also value their responsiveness; you can always reach someone quickly and easily when issues occur. Review collected by and hosted on G2.com.

Sometimes we have issues with cameras or feeds. Cameras go offline for whatever reason, but they are always quick to let us know and try to resolve the issue. Review collected by and hosted on G2.com.

I like SOLINK for its ease of use, stability, and the robust suite of tools it offers, including AI solutions for extra security monitoring. Most of all, I appreciate their exceptional customer service. If I have a problem, I'm just a phone call or chat window away from a solution. The increased efficiency it provides across the board is great, along with the ability to access cameras off-site which gives me peace of mind knowing I can check things at any time from anywhere. The initial setup had a few hiccups, but they went the extra mile to resolve the issues, proving they have the best customer service. Review collected by and hosted on G2.com.

If we were in the same country, that would be awesome. The only issue we had before deployment was distance, but they even went out of their way to get it going and meet our projected deadline. Review collected by and hosted on G2.com.

I like the dashboard in SOLINK because it allows us to clearly see data and compare it. The reporting platform is very good and lets us compare data monthly, yearly, and daily. We can even compare it with what's going on in the wider pitch across other platforms. The integrations with other systems, like our teal system, are pretty good, allowing us to pull things more accurately and quite easily. These features pull everything into one place, which makes it easy for us to analyze data, saving us time from having to log into multiple different platforms and compare information manually. Review collected by and hosted on G2.com.

For us, we need more improvement in terms of support. We find that having fully remote support doesn't help us when it's about solving problems quickly. We used to have somebody that would come to our site, set the sites up for us, check and identify the AI line, and make sure that it was tracking passerby traffic accurately. However, currently, with the change of staff within the departments, we no longer have that support, and everyone is fully remote, which means that something that should take five minutes to do ends up taking months to do. Having a team that's able to support and understand what our business needs are and solve the problems quickly would be a huge improvement. Along with identifying our AI line, making sure that it is actually put for passerby traffic in the right place, and is calculating it accurately. Also, with the setup of future sites, we had a weaker experience after losing our account manager, which probably would make us not really use SOLINK for future sites because we are unable to get the current sites correct. Review collected by and hosted on G2.com.

I use SOLINK in my workspace, and I like that it is very easy to use and navigate. The customer service is always very quick if I have any questions, which I really appreciate. I enjoy being able to make my own alarm schedule with just a press of a button, and it's customizable for holidays too. I find SOLINK easily configurable and teachable, which is very helpful for my needs. The initial setup was also very easy. Review collected by and hosted on G2.com.

One thing that I would like to be able to do is to pick if I want to use only the light, sound, and/or siren. I found out that because I have the speaker and siren package, I need to use them both together and can’t just pick. Review collected by and hosted on G2.com.

I really like how versatile SOLINK is and its good interface that makes it easy to review cameras frame by frame. It is very practical and simple to work with. Additionally, it easily detects any movement on any camera, which is very useful because I need to be detecting people. The initial setup is practically ready, there's not much to do, which makes it very easy to use. Review collected by and hosted on G2.com.

I think the fact that you have to go into each camera to identify the thing could be improved. If you have 25 or 30 cameras in one place, it's going to be a little complicated to check them one by one. Review collected by and hosted on G2.com.

I genuinely enjoy everything about SOLINK. The functionality is fantastic—especially the motion sensors and the notifications we get when there’s movement in our yard. I also really appreciate the email summaries it sends me about what’s been going on. The AI capabilities, like tracking how many people are in certain areas over specific time periods, are quite valuable. Overall, the system offers a lot of options and has significantly improved our efficiency, saving us time. Now it only takes minutes to find what we need, whereas our previous system took hours. Review collected by and hosted on G2.com.

I have nothing negative to say about SOLINK. Review collected by and hosted on G2.com.

I really like SOLINK's integration with our Point of Sale system and cameras, which assists with fraud detection and loss prevention. The real-time alerts and cloud-based capabilities allow us to monitor remotely and provide broad visibility to a large property. It's easy to use and access, with convenient search parameters and time stamps that save leadership time. The searchable video driven by data is particularly beneficial for our Point of Sale outlets. The initial setup was a good experience, setting up cameras by groups and location, and I appreciated the integration with POS support. Also, the customer support is quick and attentive! Review collected by and hosted on G2.com.

I wish there was an integration with our Property Management System. Also, having a common identifier, like license plates, would be useful. Review collected by and hosted on G2.com.

I really appreciate SOLINK's motion sensors and AI function, which let us quickly scan videos and receive alerts, like when fire escapes are blocked. It's also great that we can count people coming in and out. SOLINK has really improved visibility for our team and has vastly increased the speed at which we can review and save footage. Integrating with our POS system, Toast, is also a big help. Switching from our old system, which lacked these features, was a huge relief and SOLINK really makes our work a world easier. The setup was very easy and quick. Review collected by and hosted on G2.com.

I think we're very much at the start of our journey with Solink. So there's nothing immediate at the moment. We're looking to build better auditing function. Have to get in the first audit report from them. So yeah, I suppose as we go on and we're finding what one or two other things for. Review collected by and hosted on G2.com.

I find the user interface extremely easy to use for navigating through and managing multiple locations. Jumping from one location to another and performing analysis that results in tangible actions feels very easy with SOLINK. I also appreciate how quickly I can log in and access camera footage, being able to search it is a very significant improvement and saves us a lot of time. Additionally, the setup was very easy thanks to the team being there every step of the way, making it repeatable for future stores. Lastly, SOLINK working with our DACHI POS system is amazing. Review collected by and hosted on G2.com.

Nothing. It is a game changer. Review collected by and hosted on G2.com.