--- title: Solink Reviews meta_title: 'Solink Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 122 reviews by the users' company size, role or industry to find out how Solink works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 122 scale: '5' date_modified: '2026-08-07' parent_category: name: Vertical Industry url: https://www.g2.com/categories/vertical-industry --- # Solink Reviews **Vendor:** SOLINK **Category:** [Physical Security Software](https://www.g2.com/categories/physical-security) **Average Rating:** 4.7/5.0 **Total Reviews:** 122 ## About Solink Solink is an AI-driven video intelligence platform that connects video with business and operational data to help teams detect, investigate, and respond to risk and performance issues across physical locations. Solink is used by multi-location operators and the teams that support them, including security leaders, loss prevention, operations, IT, and store field teams in industries like retail, QSR, and convenience. The platform is designed for environments where incident response, theft and fraud reduction, and operational consistency require more than reactive video review. Solink unifies video with signals from systems such as POS, access control, and alarms, then applies AI and business context to reduce noise and surface events that matter. This supports faster verification, more consistent workflows, and secure visibility from anywhere. Key capabilities include: • Unified visibility across systems: Connects video with operational tools such as POS and access control to provide context around incidents, transactions, and exceptions. • AI guided detection and verification: Helps distinguish real risks and anomalies from routine activity to reduce false positives and investigation effort. • Investigation and reporting workflows: Enables searching, sharing, case documentation, and standardized processes for incident review and follow up. • Remote monitoring for distributed teams: Supports secure access for authorized users across locations to improve response coordination and oversight. • Open ecosystem deployment: Works with many existing camera environments to support expansion and standardization without forcing rip-and-replace hardware changes. Solink supports use cases such as loss prevention, safety and compliance reviews, operational audits, and performance coaching, with the goal of helping teams see more, know more, and do more across every site. ## Solink Pros & Cons **What users like:** - Users praise the **camera quality** of Solink for its clear images and fast performance in capturing essential details. (10 reviews) - Users find SOLINK to be **easy to use** , appreciating its user-friendly interface and effective problem-solving support. (10 reviews) - Users value the **easy initial setup** of Solink, making transitions across their company smooth and straightforward. (9 reviews) - Users appreciate that Solink offers **helpful customer service** and effective tools for video review and problem-solving. (8 reviews) - Users praise Solink's **AI technology** for transforming security footage into actionable business insights, enhancing operational efficiency. (7 reviews) - Features (6 reviews) - Artificial Intelligence (5 reviews) - Users highlight the **helpful customer support** of SOLINK, enhancing their experience with clear images and fast speeds. (5 reviews) - Video Management (5 reviews) - Flexibility (4 reviews) **What users dislike:** - Users note that the **inaccurate detection** in Solink's spot check feature can lead to frustrating false positives. (4 reviews) - Users express concern over **limited functionality** , particularly with video search and app compatibility across devices. (3 reviews) - Users note **limited features** in Solink, especially with multi-camera support and inconsistent functionality across devices. (2 reviews) - Users experience **scheduling issues** due to data integration and time zone problems causing slow responses. (2 reviews) - Users find that **snapshots and zoom capabilities** of Solink, particularly with 360 cams, need improvement. (1 reviews) - Clip Management (1 reviews) - Communication Issues (1 reviews) - Complexity (1 reviews) - Users face **connectivity issues** with Solink, experiencing unreliable monitor connections and frustrating support interactions. (1 reviews) - Difficult Training (1 reviews) ## Solink Reviews ### 1. Insights with Dashboard but Lacking In-Person Support **Rating:** 3.0/5.0 stars **Reviewed by:** Holly H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Solink?** I like the dashboard in SOLINK because it allows us to clearly see data and compare it. The reporting platform is very good and lets us compare data monthly, yearly, and daily. We can even compare it with what's going on in the wider pitch across other platforms. The integrations with other systems, like our teal system, are pretty good, allowing us to pull things more accurately and quite easily. These features pull everything into one place, which makes it easy for us to analyze data, saving us time from having to log into multiple different platforms and compare information manually. **What do you dislike about Solink?** For us, we need more improvement in terms of support. We find that having fully remote support doesn't help us when it's about solving problems quickly. We used to have somebody that would come to our site, set the sites up for us, check and identify the AI line, and make sure that it was tracking passerby traffic accurately. However, currently, with the change of staff within the departments, we no longer have that support, and everyone is fully remote, which means that something that should take five minutes to do ends up taking months to do. Having a team that's able to support and understand what our business needs are and solve the problems quickly would be a huge improvement. Along with identifying our AI line, making sure that it is actually put for passerby traffic in the right place, and is calculating it accurately. Also, with the setup of future sites, we had a weaker experience after losing our account manager, which probably would make us not really use SOLINK for future sites because we are unable to get the current sites correct. **What problems is Solink solving and how is that benefiting you?** I use SOLINK to analyze passerby traffic, helping us understand customer conversions and time spent in specific areas like seating or ordering. It aids in operations and marketing. The dashboard and reporting features let us compare monthly, yearly, and daily data, saving time on manual comparisons. ### 2. Good Reporting, but non-existent Facial Recognition Options **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Solink?** I like Solink’s Exception based reporting **What do you dislike about Solink?** Solink will not consider facial recognition or even assign object reference on facial recognition to get around it **What problems is Solink solving and how is that benefiting you?** Exception based reporting for POS. Security footage for police investigations ## Solink Discussions - [What is SOLINK used for?](https://www.g2.com/discussions/what-is-solink-used-for) - [View Solink pricing details and edition comparison](https://www.g2.com/products/solink/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+05%3A51%3A41+-0500&secure%5Bsession_id%5D=28527a6e-2f8e-446d-8330-25490940b1b8&secure%5Btoken%5D=f0cf0d2d39873c2c0b0a09a64977a8fe8f57e5ffabd343fd285be3aea79f7cfc&format=llm_user) ## Solink Integrations - [1010 Data](https://www.g2.com/products/1010-data/reviews) - [7shifts](https://www.g2.com/products/7shifts/reviews) - [Alleaves](https://www.g2.com/products/alleaves/reviews) - [Ameego](https://www.g2.com/products/ameego/reviews) - [Autodata](https://www.g2.com/products/autodata/reviews) - [Auto Data Entry](https://www.g2.com/products/auto-data-entry/reviews) - [Biztracker](https://www.g2.com/products/biztracker/reviews) - [BLAZE](https://www.g2.com/products/blaze/reviews) - 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Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Compliance Management - Badge Management - AI Copilot - Event Logs - Alarm Management - Collaboration Tools - Customizable Forms - Employee Management - Generative AI - Historical Reporting - Workflow Management - Visitor Management - Occupancy Management - Audit Trail - Reporting & Statistics - Self Service Portal - Security Management - Task Scheduling - Video Capture - Real-Time Data - Location Tracking - Customizable Reports - Alerts/Notifications - Third-Party Integrations - Investigation Management - Data Import/Export - User Profiles - Activity Dashboard - Risk Assessment - Remote Access & Monitoring - Single Sign On - Attendance Tracking - Registration Management - Safety Incident Management - Real-Time Monitoring - API - Event Management - Audit Management - Visitor Tracking - Multi-Location - Authentication - Access Controls/Permissions **Setup** - Turnkey - Compatibility - Integrations **Access** - Storage - Alerts - Video Access - Security - Dashboard - Analytics - Collaboration **Video Intelligence** - AI-Based Search - Object Detection - Workflow ## Top Solink Alternatives - [Rhombus](https://www.g2.com/products/rhombus-systems/reviews) - 4.6/5.0 (605 reviews) - [FacilityOS](https://www.g2.com/products/facilityos/reviews) - 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