--- title: Solidroad Reviews meta_title: 'Solidroad Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Solidroad works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 3 scale: '5' date_modified: '2026-07-17' parent_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- # Solidroad Reviews **Vendor:** Solidroad **Category:** [Sales Coaching Software](https://www.g2.com/categories/sales-coaching) **Average Rating:** 4.5/5.0 **Total Reviews:** 3 ## About Solidroad Constantly improve your customer experience. Increase CSAT without extra cost using the AI QA & training platform that reviews 100% of customer conversations. Create tailored training for human reps and refine AI agents. ## Solidroad Pros & Cons **What users like:** - Users find the **realistic AI simulations** incredibly helpful, enhancing their creative thinking as prospective customer experience agents. (2 reviews) - Users appreciate the **ease of use** of Solidroad, enjoying its simple interface packed with all necessary features. (1 reviews) - Users appreciate the **user-friendly interface** of Solidroad, which simplifies tracking and enhances the hiring and training process. (1 reviews) - Users appreciate the **easy-to-use interface** of Solidroad, which simplifies tracking and enhances hiring and training processes. (1 reviews) **What users dislike:** - Users experience **call issues** where AI interrupts before they finish speaking, disrupting the conversation flow. (1 reviews) - Users find the **inadequate AI capabilities** of Solidroad stressful, as it sometimes mimics agent behavior unexpectedly. (1 reviews) ## Solidroad Reviews ### 1. Just amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Joselyn M. | Enterprise (> 1000 emp.) **Reviewed Date:** March 28, 2024 **What do you like best about Solidroad?** What I like the most is how easy to use it is. The interface is simple but contains all I need to keep track of everything. It has been helpful in our hiring and training due to the features it has. And the best part is innovation. I've never seen something as cool as Solidroad before. **What do you dislike about Solidroad?** I can't think of anything I might dislike, because the bugs we have encountered, were solved pretty fast. Just great experiences! **What problems is Solidroad solving and how is that benefiting you?** In hiring we had multiple people using AI to answer the skill exercises. With Solidroad we're fighting AI with AI and has made the experience as similar as in real life and the feedback we get is very detailed. ### 2. It was easy to use and quite comprehensive with the reviews **Rating:** 4.0/5.0 stars **Reviewed by:** Hussein Y. | Intern, Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2024 **What do you like best about Solidroad?** The AI simulations are so closely related to actual human experience **What do you dislike about Solidroad?** The calls do not wait for my complete response before AI responds. **What problems is Solidroad solving and how is that benefiting you?** Agent training, it is helping in giving the agents a real-life simulation of what to expect as a customer service rep. ### 3. Good simulations for cx agents **Rating:** 4.5/5.0 stars **Reviewed by:** Dominion E. | Graduate Trainee, Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2024 **What do you like best about Solidroad?** The ai are realistic with good expectations. It allows me think outside the box as an upcoming cx agent **What do you dislike about Solidroad?** Sometimes the ai acts as the agents. It kinda stressful **What problems is Solidroad solving and how is that benefiting you?** Wmpathy and active listening - [View Solidroad pricing details and edition comparison](https://www.g2.com/products/solidroad/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-10+08%3A35%3A14+-0500&secure%5Bsession_id%5D=61792a6b-79bb-41d0-947a-2ade0f1b0c3c&secure%5Btoken%5D=f1638ada0c1227491a44bccd83f42451aa27190d32ee444253df8a794fb654d7&format=llm_user) ## Solidroad Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Quality Assurance** - Evaluation - Calibration - Reports **Course Authoring** - Course Builder - Questions - Instructor-Led Training - Customized Learning Paths - Video simulations **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making - AI/Machine Learning - Third-Party Integrations **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Course Management** - Gamification - Assessments - Certifications - Manager Portals - Feedback **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Performance** - Third-Party Integrations - Compliance **Platform** - File support - Mobile support - Integration **Onboarding** - Documentation - Coaching - Programs **Generative AI** - Call Routing - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Performance Metrics - Feedback Management - AI Copilot - Reporting & Statistics - Mobile Access - Collaboration Tools - Gamification - Automatic Transcription - Call Recording - Sales Reports - Real-Time Analytics - Commenting/Notes - Built-in Course Authoring - Learning Paths/Tracks - Assessment Management - Video Conferencing - Conversation Intelligence - Call Monitoring - Goal Setting/Tracking - Workflow Management - Learning Management - Content Management - Training Management - Document Management - Content Library - Recommendations - Activity Dashboard - Call Tracking - Performance Management - Onboarding - Search/Filter **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation **Generative AI** - AI Text-to-Speech ## Top Solidroad Alternatives - [Second Nature AI](https://www.g2.com/products/second-nature-ai/reviews) - 4.7/5.0 (386 reviews) - [Mindtickle](https://www.g2.com/products/mindtickle/reviews) - 4.7/5.0 (2,240 reviews) - [Showpad](https://www.g2.com/products/showpad/reviews) - 4.6/5.0 (1,838 reviews)