--- title: Solidroad Reviews meta_title: 'Solidroad Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Solidroad works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 3 scale: '5' date_modified: '2026-07-17' parent_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- # Solidroad Reviews **Vendor:** Solidroad **Category:** [Sales Coaching Software](https://www.g2.com/categories/sales-coaching) **Average Rating:** 4.5/5.0 **Total Reviews:** 3 ## About Solidroad Constantly improve your customer experience. Increase CSAT without extra cost using the AI QA & training platform that reviews 100% of customer conversations. Create tailored training for human reps and refine AI agents. ## Solidroad Pros & Cons **What users like:** - Users find the **realistic AI simulations** incredibly helpful, enhancing their creative thinking as prospective customer experience agents. (2 reviews) - Users appreciate the **ease of use** of Solidroad, enjoying its simple interface packed with all necessary features. (1 reviews) - Users appreciate the **user-friendly interface** of Solidroad, which simplifies tracking and enhances the hiring and training process. (1 reviews) - Users appreciate the **easy-to-use interface** of Solidroad, which simplifies tracking and enhances hiring and training processes. (1 reviews) **What users dislike:** - Users experience **call issues** where AI interrupts before they finish speaking, disrupting the conversation flow. (1 reviews) - Users find the **inadequate AI capabilities** of Solidroad stressful, as it sometimes mimics agent behavior unexpectedly. (1 reviews) ## Solidroad Reviews ### 1. It was easy to use and quite comprehensive with the reviews **Rating:** 4.0/5.0 stars **Reviewed by:** Hussein Y. | Intern, Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2024 **What do you like best about Solidroad?** The AI simulations are so closely related to actual human experience **What do you dislike about Solidroad?** The calls do not wait for my complete response before AI responds. **What problems is Solidroad solving and how is that benefiting you?** Agent training, it is helping in giving the agents a real-life simulation of what to expect as a customer service rep. - [View Solidroad pricing details and edition comparison](https://www.g2.com/products/solidroad/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+15%3A11%3A39+-0500&secure%5Bsession_id%5D=b823ef24-497f-43b5-92c5-d2dffc52eec7&secure%5Btoken%5D=406c4b3b6ae21d0ee089afc598013e828eabec24d1ea966316b8f505bdc74d4a&format=llm_user) ## Solidroad Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Quality Assurance** - Evaluation - Calibration - Reports **Course Authoring** - Course Builder - Questions - Instructor-Led Training - Customized Learning Paths - Video simulations **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making - AI/Machine Learning - Third-Party Integrations **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Course Management** - Gamification - Assessments - Certifications - Manager Portals - Feedback **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Performance** - Third-Party Integrations - Compliance **Platform** - File support - Mobile support - Integration **Onboarding** - Documentation - Coaching - Programs **Generative AI** - Call Routing - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Performance Metrics - Feedback Management - AI Copilot - Reporting & Statistics - Mobile Access - Collaboration Tools - Gamification - Automatic Transcription - Call Recording - Sales Reports - Real-Time Analytics - Commenting/Notes - Built-in Course Authoring - Learning Paths/Tracks - Assessment Management - Video Conferencing - Conversation Intelligence - Call Monitoring - Goal Setting/Tracking - Workflow Management - Learning Management - Content Management - Training Management - Document Management - Content Library - Recommendations - Activity Dashboard - Call Tracking - Performance Management - Onboarding - Search/Filter **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation **Generative AI** - AI Text-to-Speech ## Top Solidroad Alternatives - [Second Nature AI](https://www.g2.com/products/second-nature-ai/reviews) - 4.7/5.0 (402 reviews) - [Mindtickle](https://www.g2.com/products/mindtickle/reviews) - 4.7/5.0 (2,240 reviews) - [Showpad](https://www.g2.com/products/showpad/reviews) - 4.6/5.0 (1,838 reviews)