NS
Naomi S.
Deputy Director
Mid-Market (51-1000 emp.)
"Does what we need it to do"
4.5/5
What do you like best about Soldo?

Easy to use for frontline staff, good reporting for the back office. Straightforward to set up and now we have the virtual cards no-one can lose them! Review collected by and hosted on G2.com.

What do you dislike about Soldo?

no easy integration with Sage which means we have to manually input information at times. Review collected by and hosted on G2.com.

Response from Natasha Gabriel of Soldo
Edit edit

Dear Naomi, we really appreciate you taking the time to leave us a review. We're glad to hear how Soldo is providing an easy-to-use solution for your frontline staff and that virtual cards have been helpful in preventing losses.

Thank you for your feedback regarding the integration with Sage. Please reach out to your Account Manager as we'd love to learn more about your challenges.

Thanks again, we look forward to continuing to work with you.

Kind regards

The Soldo Team

RD
Rebecca D.
Trainee Management Accountant
Enterprise (> 1000 emp.)
"Soldo Review"
5/5
What do you like best about Soldo?

Very inutitive. Easy to use. Prject Manager support excellent. Ability to upload receipts and connect to Apple pay. Ability to drag and drop receipts in. Review collected by and hosted on G2.com.

What do you dislike about Soldo?

Not being able to drop outlook receipts in. The request emails not transferring the amount of the request across. Review collected by and hosted on G2.com.

Response from Natasha Gabriel of Soldo
Edit edit

Dear Rebecca

Thank you for taking the time to give your feedback, we really appreciate it. We're glad to hear that you find it intuitive and easy to use.

We're sorry to hear about the issue you are having with dropping outlook receipts in. Please reach out to your Account Manager who will be happy to discuss with with you.

Thanks again for your time.

Kind regards

The Soldo Team

LH
Louise H.
Finance Officer
Mid-Market (51-1000 emp.)
"Very user friendly"
4.5/5
What do you like best about Soldo?

Its straight forward, easy to naviage on the website, reports are informative. Customer support is very good Review collected by and hosted on G2.com.

What do you dislike about Soldo?

the app can be a bit slow and needs updating quite frequently Review collected by and hosted on G2.com.

Response from Natasha Gabriel of Soldo
Edit edit

Dear Louise, we really appreciate you taking the time to leave us a review. We' glad to hear how Soldo is helping you have better oversight of funds and budgets.

Thank you for your feedback regarding the app, we have passed this on to our product team.

We look forward to continuing working together.

Kind regards

The Soldo Team

Verified User in Entertainment
AE
Verified User in Entertainment
Mid-Market (51-1000 emp.)
"Easy to implement and easy to manage"
4/5
What do you like best about Soldo?

Soldo provides us a more efficient and timesaving way to manage the expenses. With each production having its budget in a separate Soldo wallet with dedicated cards for each user, we instantly have clear visibility of spend per production. It's reduced our need for cash and allowed us to track spend as it happens from anywhere in the world. Soldo has also simplified approvals and reporting processes too. Review collected by and hosted on G2.com.

What do you dislike about Soldo?

Will be helpful some additional visibilty on the tracking balances by card Review collected by and hosted on G2.com.

Response from Natasha Gabriel of Soldo
Edit edit

Dear User, we really appreciate you taking the time to leave us a review. It's great to hear how Soldo is enabling your production company to better organise and track spending per production.

Thank you for your feedback relating to visibility of card balances. If you reach out to your CSM they will be able to support you with funcitonality relating to this.

Thanks again, and we look forward to continuing to work with you.

Kind regards

The Soldo Team

SH
Syed H.
Mid-Market (51-1000 emp.)
"I have used other prepaid cards in the past. Soldo is by far the best!"
5/5
What do you like best about Soldo?

Implementation was very easy with support on how to get the best out of Soldo, ordering of cards and setting up wallets were easy to do.

Soldo customer support is excellent with knowledgeable staff alway happy to help guide you

The software is easy to use with well laid out screens

Once up and running we found that their was no need to chase for receipts as the mobile app lets you take a photo and upload

Approvals can be done by mobile phone and you can restrict the general ledger codes that items can be posted to

Certain spend can be blocked and credit limits applied to each card

There are constant improvments being implemented

Regular meetings with Customer Success Manager and Account Managers Review collected by and hosted on G2.com.

What do you dislike about Soldo?

Integration with NetSuite was not easy and we had to have a few attempts to get it to work correctly Review collected by and hosted on G2.com.

Response from Natasha Gabriel of Soldo
Edit edit

Dear Syed, We really appreciate you taking the time to leave us a review and are so glad to hear that Soldo is supporting you and the business in so many ways. It's great to hear that receipt capture and approvals are both areas where you have noticed a real benefit.

Thank you for your feedback regarding the integration with Netsuite, it's really beneficial as it helps us to address these challenges moving forward. As you said, once it is integrated it saves time on data entry and removes errors.

Thanks again for your feedback, we look forward to continuing to work with you.

Best regards

The Soldo Team

Verified User in Individual & Family Services
AI
Verified User in Individual & Family Services
Mid-Market (51-1000 emp.)
"Great product, easy to use, helpful customer service!"
4.5/5
What do you like best about Soldo?

Soldo is very straightforward to use, it is simple to add new users, set up wallets and download all reports from the system. The customer service is always great, they regularly keep in touch and are keen to get any issues resolved as soon as possible. Review collected by and hosted on G2.com.

What do you dislike about Soldo?

Soldo can't be used for certain transactions like car hire but we have found a workaround which works for us. The other issue we have is sometime we are unable to withdraw the amount of cash we require from ATMs but I believe that is down to an ATM issue and not Soldo. Review collected by and hosted on G2.com.

Response from Natasha Gabriel of Soldo
Edit edit

Dear user, thank you for taking the time to leave us a review. It's great to hear that you find Soldo easy to use and that it is helping you with budget allocation and reporting.

We know certain merchants that require particularly large pre-authorisations, such as car hire firms, don't work well with cards that aren't credit cards. Your account manager would be happy to discuss individual examples like this (as well as any issues you encounter with ATMs) to ensure you can use your Soldo cards in the optimum way.

Thanks again for your feedback, we look forward to continuing to work with you.

Kind regards

The Soldo Team

Verified User in Individual & Family Services
AI
Verified User in Individual & Family Services
Enterprise (> 1000 emp.)
"Large company onboarded professionally and quickly"
5/5
What do you like best about Soldo?

Product is easy to use and Soldo staff very helpful. The implementation of Soldo has gone really well and have lots of positive feedback from users. It has also saved both staff using cards and the finance function time when using. Review collected by and hosted on G2.com.

What do you dislike about Soldo?

Nothing. Anything we have raised they have found a solution for Review collected by and hosted on G2.com.

Response from Natasha Gabriel of Soldo
Edit edit

Dear User

Thank you for taking the time to give your feedback, we really appreciate it. It's great to hear that Soldo is providing an easy to use solution for your business and that any issues you've raised have been solved.

All the best,

The Soldo Team

SD
Sinead D.
Trainee Management Accountant
Mid-Market (51-1000 emp.)
"Good knowledgeable staff at soldo"
4/5
What do you like best about Soldo?

quick response time from staff emails responded to quickly Review collected by and hosted on G2.com.

What do you dislike about Soldo?

understanding the movement of transfers to trransfer and how to code on our systems Review collected by and hosted on G2.com.

Response from Natasha Gabriel of Soldo
Edit edit

Dear Sinead

Thank you for taking the time to give your feedback, we really appreciate it. We're glad to hear that Soldo is helping you solve the issue of cards for mulitple companies.

We'd love to understand more about the challenge you are facing with regards to transfers and coding. Please reach out to your Account Manager to set up some time to discuss with them.

Thanks again for your time.

Kind regards

The Soldo Team

KG
Kay G.
Enterprise (> 1000 emp.)
"Ideal Business Solution"
5/5
What do you like best about Soldo?

I love how user friendly is, its so simple and easy to navigate. We can make changes quickly and it is doesnt take long to set up. We use the platform daily and have regular communication with customer support. Review collected by and hosted on G2.com.

What do you dislike about Soldo?

I wish the platform has the option to export custom data onto a spreadsheet. We have to regularly update keytags, cost codes etc and it would be ideal if we could make changes on a spreadsheet and then import in one go. Currently we have to do ot individually. Review collected by and hosted on G2.com.

Response from Natasha Gabriel of Soldo
Edit edit

Dear Kay, Thank you so much for taking the time to give feedback on your experience. I'm so glad the system is supporting your every day business whilst also saving your time across other activities. And I'm happy to know that our support team has been a great help, we are always here if you need further support.

We really appreciate your feedback relating to cost codes and tags. If you reach out to your CSM they will be happy to set up some time to discuss how they could help with bulk uploading of tags & cost centres.

Thanks again and we look forward to continuing to work with you.

Best regards

The Soldo Team

Verified User in Financial Services
AF
Verified User in Financial Services
Small-Business (50 or fewer emp.)
"Good but there are flaws"
3/5
What do you like best about Soldo?

SOLDO expense tracking is excellent. Receipts can be uploaded for tracking expenses and catagories can be used Review collected by and hosted on G2.com.

What do you dislike about Soldo?

Customer support isnt great. No weekend support. If cards are blocked it doesnt show on the app or web console. no multicurrency cards so have to have a card for every currency. Emails go unanswered and proper explanations arent provided. Review collected by and hosted on G2.com.

Response from Natasha Gabriel of Soldo
Edit edit

Dear user, thank you for taking the time to leave us a review. It's great to hear how Soldo is supporting your teams that are on the move with tracking expenses.

We really appreciate your feedback. With regards to blocked cards we know how important it is to get cards working again as fast as possible. We are working on functionality that will allow users to unblock cards themselves in a secure manner without having to contact us. Although your CSM is not available at the weekend our Customer Care department is available via chat or email 9am-5pm on Saturday. Please do reach out to them if you ever need assistance.

Thanks again, we look forward to continuing to work with you.

Kind regards

The Soldo Team