Matt W.
MW
Matt W.
Management Accountant
Small-Business (50 or fewer emp.)
"Simple to use, Fool proof purchasing system"
5/5
What do you like best about Soldo?

The ease of use with business is one of my favourite things about Soldo, transactions come through the app before the retailer even realises that it has gone through! Being an administrator also, it is simple to block cards when they have been lost, add more money to users wallets or check on total spending each month.

Customer Service is very good with quick response times and a personable account manager. Review collected by and hosted on G2.com.

What do you dislike about Soldo?

Not being able to set up a direct debit for adding money into the main wallet.

Transactions sometimes do not come through into Xero, it is also difficult when you do not receive receipts for items as you cannot export those into Xero.

Having user wallets with low amounts is good for people who potentially would not be trusted with a traditional company credit card however you need to top up wallets anytime they wish to spend over their limit. Review collected by and hosted on G2.com.

Response from Natasha Gabriel of Soldo

Thank you for taking the time to give your feedback, we really appreciate it. We're so glad that you're enjoying using Soldo.

While you can't set up a Direct Debit from Soldo, you can set up a Standing Order to top up your main company wallet. With regards to the issues you have faced with Xero, hopefully one of our articles here will help: https://support.soldo.com/hc/en-gb/sections/360002487693-xero but if you need support with either of these please do contact us via our live chat or email businesssupport@soldo.com.

All the best,

The Soldo Team

Julia M.
JM
Julia M.
Finance Assistant
Mid-Market (51-1000 emp.)
"Easy clear and user friendly"
5/5
What do you like best about Soldo?

Easy view and search. Easy access to a customer service team. Soldo keeps developing and does not stay in one place. Easy to manage and set up thing. Review collected by and hosted on G2.com.

What do you dislike about Soldo?

Not possible to manage direct debits set up with a card. No reminders for the card users if item stays uncoded to specific costs. No audit tracker where would be possible to see what was done and done by who and reason as we have few admin people and anyone can do anything. It would be great to have additional settings to add information who is the line manager of the user. It would great to get a warning under transaction if left uncoded. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
EN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Business payments for the 21 century"
4.5/5
What do you like best about Soldo?

The central control and insight available, and the flexibility this enables Review collected by and hosted on G2.com.

What do you dislike about Soldo?

On occasion, payments have randomly declined for no apparent reason Review collected by and hosted on G2.com.

Lesley S.
LS
Lesley S.
Head of Finance
Small-Business (50 or fewer emp.)
"Just the job!"
4/5
What do you like best about Soldo?

Really happy with the flexibility of Soldo - cards are easily management, customer support really helpful, really easy and intuitive to use. Links directly to our accounting software (Zero) which makes it really easy to reconcile and the app makes it super simple for all the card holders to upload their receipts. Review collected by and hosted on G2.com.

What do you dislike about Soldo?

It could be a little cheaper, as this does stop us wanting to issue the card to as many as we would like as the costs soon mount up, not so easy to delete cards and users for leavers, requiring Help Desk intervention every time. Review collected by and hosted on G2.com.

Response from Natasha Gabriel of Soldo

Hi Lesley, Thanks so much for sharing your feedback! 

During the pandemic, we had to make some changes by giving our clients the ability to freeze cards to support businesses in need. This temporarily removed the flexibility to be able to delete users and cards without the need for our intervention. Rest assured that soon our system will revert to the way it was previously and you will be able to delete cards and users without our support. Thank you for your patience and for being a valued customer, we really appreciate it! All the best,

The Soldo Team

CM
Chris M.
Director
Mid-Market (51-1000 emp.)
"The best solution for company expenses..."
5/5
What do you like best about Soldo?

The simplicity of the management interface, both web-based and App based makes dealing with ordering new cards, adding/removing users etc very time efficient. Review collected by and hosted on G2.com.

What do you dislike about Soldo?

The first time setup of bank payments to load the Soldo account was a bit of a faff. Now it's set up it is very simple though. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
AH
Verified User in Health, Wellness and Fitness
Mid-Market (51-1000 emp.)
"Soldo feeds into Xero easily and simplifies our business."
5/5
What do you like best about Soldo?

Feed into Xero and ability to photograph receipts Review collected by and hosted on G2.com.

What do you dislike about Soldo?

Nothing AT ALL AND I DON'T NEED 33 WORDS Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"An essential Business Tool - what did we do without it?"
5/5
What do you like best about Soldo?

Soldo not only provides the ability to monitor and manage spend and budget but still allow freedom to all staff using the system to make purchases whilst staying within the budget.

There is also an increased feeling amongst the staff team that they are in control of their own purchases for work is also a massive benefit to staff morale.

The whole cloud based system is fantastic at reminding you when you need to put more money in your account, account management for any lost/ stolen cards, tracking spends and spend analysis.

Another key benefit is being able to remove users and access if they leave the business to ensure that their cards are unable to work. Review collected by and hosted on G2.com.

What do you dislike about Soldo?

Originally the web interface and app were clunky, these have now been improved and the whole system is a dream to use. Review collected by and hosted on G2.com.

Verified User in Oil & Energy
AO
Verified User in Oil & Energy
Small-Business (50 or fewer emp.)
"Good prepaid card for Business"
5/5
What do you like best about Soldo?

We use Soldo cards for our operatives to purchase for all their expenses, including fuel, hotels and food. The app reminds the user to upload the receipt when a purchase is made, so improves expense management. Review collected by and hosted on G2.com.

What do you dislike about Soldo?

The admin interface has recently been updated and seems more complicated than before. Review collected by and hosted on G2.com.

Verified User in Leisure, Travel & Tourism
UL
Verified User in Leisure, Travel & Tourism
Small-Business (50 or fewer emp.)
"Soldo is an easy to use and reliable platform for small companies,"
4.5/5
What do you like best about Soldo?

it is easy to see and control spending of employees, as well as, load money onto soldo cards to employees to use straight away. The inter - face is very customer friendly, the colours on the site are warm. We can give soldo cards to each employee and each card can be loaded with a certain amount of money depending on the circumstances. It is also very easy to upload money on to a soldo card at short notice. We have used soldo with some our colleagues in Europe and they have used it without a glitch. Review collected by and hosted on G2.com.

What do you dislike about Soldo?

The auto reject feature for some expenses wasn't working in one instance, however, that error has been sorted. I really find it super annoying that that my username, password are saved when ever I log in to soldo on the app and on the web site. But, my company code / username is never saved, so I have to find it from my emails each time I wish to log in. Review collected by and hosted on G2.com.

NW
Nigel W.
I
Mid-Market (51-1000 emp.)
"Functional at best"
2/5
What do you like best about Soldo?

It does the job. Each month we manage to do what we need to through Soldo. Review collected by and hosted on G2.com.

What do you dislike about Soldo?

I'm forever being timed out when I'm looking for receipts to upload and after a short while it actually decides to log me out when I'm still using it? Their support cannot change this we've been told.

The interface is in need of some major usability improvements. Review collected by and hosted on G2.com.

Response from Natasha Gabriel of Soldo

Hi there, thanks for taking the time to share your feedback, we really appreciate it. We're sorry to hear your frustration regarding the time out but because we hold financial information we are legally obliged to provide the timeout. If the user doesn't use the console for 5 minutes then we must end their session. We suggest to keep an eye on the console from time to time, when the console shows the inactivity pop up, you should say "yes, stay logged in" to avoid ending the session. I have sent your feedback to our product team who are constantly improving our system for a better user experience. If you'd like to contact us to discuss your feedback please reach out via our live chat or email businesssupport@soldo.com. Thank you for being a valued customer.

All the best, The Soldo team