SolarWinds Observability Reviews & Product Details

SolarWinds® Observability is a comprehensive full-stack observability solution designed to meet the diverse needs of modern organizations, regardless of their size. This solution provides deep visibility into hybrid ecosystems, enabling users to monitor and manage both on-premises and cloud environments effectively. By optimizing performance and ensuring availability across distributed hybrid IT infrastructures, SolarWinds Observability supports organizations in navigating the complexities of their IT environments. Targeted at IT professionals and organizations that require robust monitoring capabilities, SolarWinds Observability caters to a wide range of use cases. It is particularly beneficial for businesses operating in hybrid environments, where the integration of on-premises and cloud resources is essential. The solution allows users to gain a holistic view of their networks, applications, databases, and user experiences, thereby facilitating better decision-making and operational efficiency. This is especially crucial in today’s fast-paced digital landscape, where downtime can significantly impact service reliability and customer satisfaction. One of the standout features of SolarWinds Observability is its built-in intelligence powered by AIOps capabilities. This functionality accelerates issue remediation by enabling users to detect, troubleshoot, and resolve problems more efficiently. The advanced predictive analysis and anomaly-based alerts help organizations proactively address potential issues before they escalate, ultimately reducing downtime and enhancing service reliability. Additionally, the solution's log pattern analysis further streamlines the troubleshooting process, allowing IT teams to focus on strategic initiatives rather than being bogged down by operational challenges. SolarWinds Observability offers flexibility in deployment, providing users with the option to choose between self-hosted and SaaS models. The self-hosted option integrates seamlessly with other SolarWinds services, such as security and storage monitoring, while the SaaS option is tailored for deeper monitoring of custom and cloud-based applications. This adaptability ensures that organizations can select the deployment method that best aligns with their operational needs and infrastructure. Moreover, SolarWinds Observability stands out by consolidating multiple monitoring tools into a single, integrated solution. This not only simplifies the monitoring process but also helps organizations reduce costs associated with managing disparate systems. By offering comprehensive visibility across hybrid IT environments, SolarWinds Observability empowers organizations to optimize their operations and enhance overall performance.

Product Website

Seller

SolarWinds Worldwide LLC

Discussions

SolarWinds Observability Community

Product Description

SolarWinds® Hybrid Cloud Observability is a full-stack observability solution designed to integrate data from across IT on-premise and multi-cloud environments. The solution includes built-in intelligence designed to help customers optimize performance, ensure availability, and reduce remediation time across IT infrastructures. It is intended for all organizations and industries. Hybrid Cloud Observability is designed to: - Help users resolve issues quicker with better visibility of the environment - Deliver value across the organization with increased efficiency accruing from proactive responsiveness

Overview by

Amy Dennehy

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

SolarWinds Observability Integrations

(10)

Verified by SolarWinds Observability

SolarWinds Observability Media

SolarWinds Observability Demo - ITOM Executive Dashboard

SolarWinds Observability Demo - Performance Analysis Dashboard

SolarWinds Observability Demo - Observability Maps

Official Downloads

(5)

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G2 reviews are authentic and verified.

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Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

7/3/2025

"Effective Network Visibility and Web Performance Insights with SolarWinds"

4.5/5

What do you like best about SolarWinds Observability?

We've been using SolarWinds NPM and WPM extensively, and the experience has been genuinely positive. The visibility that NPM provides into our network infrastructure has helped us proactively address performance bottlenecks before they impact users. Real-time monitoring, intuitive dashboards, and intelligent alerts make day-to-day operations much more manageable.

WPM, on the other hand, has been incredibly valuable for monitoring our critical internal and external web applications. Being able to simulate user interactions and catch slow load times or page failures before end users report them has improved our service reliability and user satisfaction.

Overall, SolarWinds has helped us move from reactive to proactive monitoring. The integration between modules, ease of customization, and the depth of insights we get have made a noticeable difference in how we manage our environment. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds Observability?

The user interface, while functional, could use a more modern and responsive design. Some views feel cluttered and less intuitive compared to newer platforms. Review collected by and hosted on G2.com.

Alon D.

CTO

Small-Business (50 or fewer emp.)

3/2/2025

"Good observability system for simpler systems, but a downgrade from Papertrail"

3.5/5

What do you like best about SolarWinds Observability?

Nice UI. Fairly powerful alerting system. Cost effective. Fairly easy to implement by connecting it to our various microservices. Easy. We use it constantly since we got it. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds Observability?

Slack notifications were significantly downgraded in the recent forced migration from Papertrail. It is a meaningful issue that hurts usability. Customer support has been unhelpful when it comes to this, waiting for their feedback for some weeks now. Review collected by and hosted on G2.com.

What problems is SolarWinds Observability solving and how is that benefiting you?

The system has been pretty useful for keeping tabs on our complex IT setup. The platform integrates various monitoring tools, which simplifies how we track our servers, applications, and cloud services. It's particularly good at handling real-time logs, helping us catch and address issues quickly. It has pretty good alerting and helps us keep on top of errors in our various environments. Review collected by and hosted on G2.com.

Verified User in Telecommunications

Enterprise (> 1000 emp.)

6/24/2025

"Robust Observability for Traditional IT Infrastructures"

4.5/5

What do you like best about SolarWinds Observability?

SolarWinds Observability stands out for its comprehensive visibility into on-prem environments, making it ideal for organizations that haven’t moved to the cloud. The customizable dashboards are intuitive, and the wide array of integrations with servers, databases, and network devices helps me stay on top of performance and availability issues. It’s especially strong when it comes to infrastructure monitoring, with deep insights into metrics, logs, and traces—all in one platform Review collected by and hosted on G2.com.

What do you dislike about SolarWinds Observability?

The setup and configuration process can feel a bit overwhelming, especially for teams without dedicated monitoring specialists. Documentation is helpful, but some features require trial-and-error to optimize. Also, while the platform offers powerful tools, the user interface could be more streamlined to improve navigation. Review collected by and hosted on G2.com.

What problems is SolarWinds Observability solving and how is that benefiting you?

SolarWinds Observability helps solve the challenge of managing performance across a complex, on-prem IT environment. Before using it, I often had to juggle multiple tools to monitor servers, databases, and network devices, which made it difficult to pinpoint the root cause of issues quickly. Now, with everything centralized in one platform, I can correlate metrics, logs, and traces to get a clearer picture of what’s happening across the stack.

This has significantly reduced the time it takes to detect and resolve problems, which means less downtime and fewer disruptions for end users. The real-time alerting and customizable dashboards also help me stay proactive rather than reactive, which is a huge benefit for maintaining system health and performance. Review collected by and hosted on G2.com.

Brad H.

Director for I.T. - Infrastructure Services

Education Management

Enterprise (> 1000 emp.)

8/15/2025

"Longtime SolarWinds user & Thwack member."

4.5/5

What do you like best about SolarWinds Observability?

Ease of use and vendor agnostic useability. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds Observability?

Setup can sometimes be confusing but, for the most part, is rather straightforward setting up. Review collected by and hosted on G2.com.

Verified User in Primary/Secondary Education

Enterprise (> 1000 emp.)

5/22/2025

"Solarwinds Observability has given us a clear view of our network"

5/5

What do you like best about SolarWinds Observability?

We’ve been using SolarWinds Observability for a while now, and it’s been a total game-changer for how we manage and monitor our systems. Right from the start, we were impressed by how easy it was to set up and the clean, intuitive interface.

What really stands out is how everything is pulled together into one place—apps, infrastructure, services, network traffic, system metrics—you name it. The unified dashboard makes it super easy to see the full picture and connect the dots quickly. Troubleshooting and optimizing performance has gotten way easier and faster. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds Observability?

While SolarWinds Observability has been great overall, there are a couple of areas that could use improvement:

Pricing can get steep, especially when it comes to SNMP monitoring. The per-node cost adds up quickly if you're monitoring a large number of devices, which can make scaling more expensive than expected.

Some of the setup documentation feels outdated or incomplete—particularly for certain modules. We ran into a few snags during setup where the official guides didn’t match the current UI or available options, which slowed things down a bit. We had to reach out to Solarwinds a few times directly to see if we could get assistance, and in some instances it was hard to get help (Such as UCUM integration for connecting via AXL). Review collected by and hosted on G2.com.

What problems is SolarWinds Observability solving and how is that benefiting you?

SolarWinds Observability is helping us get full visibility across our environment without needing to jump between tools. While we use all of the modules, our biggest benefits come from areas beyond just the basics like node status or hardware health.

Where it really shines for us is in correlating data across applications, network traffic, logs, and user experience. Being able to tie everything together in one place makes root cause analysis faster and more reliable. It’s also helped our teams stay ahead of issues with smarter alerting and AI-driven insights.

We're not leaning heavily on server agent monitoring or traditional node checks—instead, we get more value from the platform's broader observability features. It’s made a big difference in how proactive we can be and how quickly we respond when something’s off. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

5/5/2025

"SolarWinds Observability for Business"

4.5/5

What do you like best about SolarWinds Observability?

The customization ability is phenomenal. There is great compatibility between a lot of different vendors and brands, and this is updated constantly. While there is a learning curve involved in SolarWinds monitoring, once you have everything set up the way you want it, monitoring is a breeze. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds Observability?

As I said in the other box, the learning curve for setting SolarWinds Observability up can be quite great. That would be the biggest hurdle to efficient usage. Review collected by and hosted on G2.com.

SM M.

Sr. Specialist

Mid-Market (51-1000 emp.)

3/4/2025

"Solarwinds Observability a great monitoring tool"

4.5/5

What do you like best about SolarWinds Observability?

Solarwinds Observability is a great monitoring tool that helps us to continuously and effectively monitor our infrastructure 24/7

- Very easy to use

- Implementation time is very nominal Review collected by and hosted on G2.com.

What do you dislike about SolarWinds Observability?

- Integration and troubleshooting could be better

- Real time geo mapping option could be improved

- IPAM solution needs more improvement

- Customer support is not up to the mark Review collected by and hosted on G2.com.

Jez M.

Founder & Pricipal Consultant

Small-Business (50 or fewer emp.)

3/11/2025

"A good suite of tools for those currenlty without an SolarWinds Observabulity Self-Hosted license."

4/5

What do you like best about SolarWinds Observability?

Dark theme out of the box saves on power and user's eyes, but more importantly the depth of detail avaialble on the behviour of applications monited via Observability will give developers insight into how they can improve their products. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds Observability?

To get the most out of the product, and to close the gaps compared to it's more fully featured Observability Self-Hosted stablemate, you really need to have licenses for both, increasing the TCO. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

4/11/2025

"The Rollercoaster Ride of IT Monitoring!"

5/5

What do you like best about SolarWinds Observability?

The platform has an intuitive and easy-to-navigate interface, nice in depth dashboards for the device views, which makes it accessible to both novice and experienced users. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds Observability?

While the interface is user-friendly, fully leveraging the advanced features can require a significant learning curve and training. Review collected by and hosted on G2.com.

What problems is SolarWinds Observability solving and how is that benefiting you?

solarWinds observability offers detailed insights into network, application, and infrastructure performance, making it easier to identify and resolve issues proactively which contributes less business interruption and reducing the down time for the applications . also providing better insights in identifying the issues using anomaly based alerts for the on prem network monitoring. Review collected by and hosted on G2.com.