We have recently started using this help desk and seems more stable than the one we had before. We have been able to setup the users with a very simple interface and they're beginning to love it. The fact that we can add a note without opening the ticket allows for a quick update. I love the flexibility. Review collected by and hosted on G2.com.

Some of the technician's interface could be simplified but it may just be a matter of tweaking it to our liking. Review collected by and hosted on G2.com.

The amount of available customization and detail. The reports are great and you can also make your own which is really nice. They offer a nice dashboard to the techs so they can see what their tickets are like by status which has been pretty helpful to us in our organization thus far. Review collected by and hosted on G2.com.

The UI is not very pretty. It does the job, definitely, but they can improve the look and feel a lot. Review collected by and hosted on G2.com.

WebHelpDesk allows for you to collect and organize information in such a way keeps your department streamlined and efficient. Review collected by and hosted on G2.com.

I do wish the product had a feature that could produce maps of physical layouts that would translate to other sectors of the business. Review collected by and hosted on G2.com.

it is easy to use. I work at a high school in a pretty big district. anyone who has any issues with technology creates a helpdesk ticket and it automatically gets assigned to me. Review collected by and hosted on G2.com.

sometimes it is very slow, I am sure that this is due to high volume of users in our district because during the early hours it is not slow Review collected by and hosted on G2.com.

Everything is in one place. You can do some custom reporting. Review collected by and hosted on G2.com.

You can't customize it to your needs. It's slow and resource intensive. It's not intuitive at all. Review collected by and hosted on G2.com.

The incident management

Ease of use

Excellent UI

Ease of deployment

Integration with NPM

Ticking system

Action rule customisation Review collected by and hosted on G2.com.

The help desk tool should be more flexible

The approval system have many flaws

Asset management is not high standard Review collected by and hosted on G2.com.

The user interface was intuitive and simple. No frills, but it got the job done. Review collected by and hosted on G2.com.

Nothing really. As a user, not an IT staff member, the functionality seemed adequate. Review collected by and hosted on G2.com.

The ease of use and the ability to create documented statistics on which technician is doing what. I also love the search option to find old tickets from the past. Review collected by and hosted on G2.com.

There are times when i click on the ticket, I try to write down notes for what I"ve done and how I resolved an issue - the note options disappears and I have to back out of the ticket, proceed to click on the number of the ticket in order to get the note option to pop back up. Review collected by and hosted on G2.com.

It seems to be a fairly solid ticketing system, we rarely have issues with it. It's got a lot of functionality and the support team from SolarWinds is very good.

The ability to perform many ticket functions via email is very nice. Review collected by and hosted on G2.com.

The UI is extremely dated and the backend uses WebObjects which is also very out of date. The mobile app is useless and the web interface can be very painful to use. Review collected by and hosted on G2.com.

Ability to customize the ticketing system to fit or needs. Review collected by and hosted on G2.com.

Some of the customization to the system required us to manually go in and edit files. Review collected by and hosted on G2.com.