The best thing is that we got the setup within 4 hours and I also like the navigation is easy and it also has the web-hosted solution with support Review collected by and hosted on G2.com.

Sometimes there is a lack in report selection. Review collected by and hosted on G2.com.

All in one tool like assest management,tocketing system Review collected by and hosted on G2.com.

The graphical user interface experience can be made better Review collected by and hosted on G2.com.

SolarWinds WebHelp desk is an affordable and very user-friendly application. We have been able to customize it specifically for our needs. In the past seven years that we have used the software, we have required minimal customer support. Review collected by and hosted on G2.com.

The software development has been pretty stagnant in that updates supplied have been pretty much only security updates, no real feature updates. Review collected by and hosted on G2.com.

The user interface is very easy and friendly to use. Review collected by and hosted on G2.com.

Nothing to dislike about this product ot is a very good product Review collected by and hosted on G2.com.

I like that ticket notifications can be sent to multiple parties and department users. Review collected by and hosted on G2.com.

I wish it had more templates that could be attached, such as reporting an incident. Review collected by and hosted on G2.com.

Extremely easy to customize ticket types. Searching through archived tickets is a breeze. Standing the product up was extremely simple. End users also state how easy it is with drop-downs instead of manually typing in details. Review collected by and hosted on G2.com.

I haven't found a solution yet but there is no way to set a tech schedule so tickets go to the next tech in line if the other is away on break or lunch. Only way is to manually set the tech on vacation mode. Documentation could use a little more work but support and forums are excellent. Review collected by and hosted on G2.com.

Pretty simple to setup. Good functionality. Pre built categories and customizable categories. Review collected by and hosted on G2.com.

Just looks like an old school ticket system. Review collected by and hosted on G2.com.

There are several features that are amazing with this product. We don't use all of them but the ones we do use are great. The best one I love is being able to look back on clients and all the work orders they have submitted. That history report is great when seeing how many times we had to address a single workstation. Review collected by and hosted on G2.com.

When you right-click and open a new tab, the system only tracks what you were currently on. In other words... when I right click and open several work orders and update a note, it could apply to one of the other work orders I opened in a new tab. This has caused us issues in the past with updating notes and closing work orders that were not meant to be closed. Review collected by and hosted on G2.com.

We are new users of this web helpdesk. It seems to be a very robust system so far and was easily AD integrated. Can also integrate other solarwinds products. Review collected by and hosted on G2.com.

Although it is robust, there is a learning curve. There is a lot of fields and tabs that previous ticket system did not have. Seems to be highly configurable though. Review collected by and hosted on G2.com.

It has all the options required for a Helpdesk software with integration to other modules of solarwinds. Review collected by and hosted on G2.com.

It is not very cost effective and its licensing is quite higher as compared to other helpdesk product. Review collected by and hosted on G2.com.