# Top 10 Rootly Alternatives & Competitors (97)4.7 out of 5 Reviewers exploring Rootly often also consider these top-rated options in the same software category. Incident Management Software is used by teams seeking quick, simple platforms with features like ticket assignment, standardization, and text generation, according to G2 reviews. When comparing Rootly with other tools, reviewers most often evaluate features and incident management as key differentiators. The best overall alternative to Rootly is [incident.io](https://www.g2.com/products/incident-io/reviews), rated ~4.8 stars on G2 from 227+ reviewers. It is frequently praised for slack integration and customer support. Other well-known alternatives to Rootly are: - [FireHydrant](https://www.g2.com/products/firehydrant-firehydrant/reviews) – known for slack integration and automation (G2 star rating ~4.5) - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) – highly rated for alert notifications and alerting system (G2 star rating ~4.5) - [Better Stack](https://www.g2.com/products/better-stack/reviews) – offers easy setup and user interface (G2 star rating ~4.8) - [xMatters](https://www.g2.com/products/xmatters/reviews) – best suited for teams that need alerting system and alert management (G2 star rating ~4.5) Browse top options below. Based on G2 review data, Rootly is most commonly used in industries like [Incident Management Software](https://www.g2.com/categories/incident-management), [Service Desk Software](https://www.g2.com/categories/service-desk), [Website Monitoring Software](https://www.g2.com/categories/website-monitoring). Compare user ratings by vertical to find the best fit. ## Best Paid & Free Alternatives to Rootly - incident.io - FireHydrant - PagerDuty - Better Stack - xMatters - Jira Service Management - ServiceNow IT Operations Management - Freshservice ## Top 10 Alternatives to Rootly Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Rootly stacks up to the competition, check reviews from current & previous users in industries like Computer Software, Gambling & Casinos, and Hospital & Health Care, and find the best product for your business. [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/624ac0776a576c1f39bbac8ad885b43f/incident-io.png "Product Avatar Image") ](https://www.g2.com/products/incident-io/reviews) [ incident.io ](https://www.g2.com/products/incident-io/reviews) By [incident.io](https://www.g2.com/sellers/incident-io) [ 4.8/5(231) ](https://www.g2.com/products/incident-io/reviews#reviews) Product Description incident.io is a Slack-powered incident management platform. We help high-growth companies declare, collaborate, communicate around and learn from events that disturb their normal course of business - from critical infrastructure being down, to data breaches and security incidents. Reviewers say compared to Rootly, incident.io is: Slower to reach roi More expensive More usable Categories in common with Rootly: [ AI SRE Tools ](/categories/ai-sre-tools)[ Incident Management ](/categories/incident-management) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/fee150d0431684ec33dff3137c0246c4/firehydrant-firehydrant.png "Product Avatar Image") ](https://www.g2.com/products/firehydrant-firehydrant/reviews) [ FireHydrant ](https://www.g2.com/products/firehydrant-firehydrant/reviews) By [FireHydrant](https://www.g2.com/sellers/firehydrant) [ 4.5/5(143) ](https://www.g2.com/products/firehydrant-firehydrant/reviews#reviews) Product Description Streamline incident response with repeatable process, automated response, and one-click postmortems. Reviewers say compared to Rootly, FireHydrant is: Slower to reach roi More expensive Easier to set up Categories in common with Rootly: [ AI SRE Tools ](/categories/ai-sre-tools)[ Incident Management ](/categories/incident-management) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/e5d47d6fbc279b6fd32f29b6058c25a9/pagerduty.png "Product Avatar Image") ](https://www.g2.com/products/pagerduty/reviews) [ PagerDuty ](https://www.g2.com/products/pagerduty/reviews) By [PagerDuty](https://www.g2.com/sellers/pagerduty) [ 4.5/5(972) ](https://www.g2.com/products/pagerduty/reviews#reviews) Product Description PagerDuty is an end-to-end incident management and response platform that provides developers, IT operations, and business stakeholders the insights they need to resolve and prevent business-impacting incidents quickly. PagerDuty makes it easy to monitor your infrastructure, set up on-call schedules, establish escalation policies, create automated workflows, and alert the right people at the right time. Reviewers say compared to Rootly, PagerDuty is: Slower to reach roi Categories in common with Rootly: [ AI SRE Tools ](/categories/ai-sre-tools)[ Incident Management ](/categories/incident-management) [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/9ada002e2d24ade08ff6d951054f5a5d/better-stack.png "Product Avatar Image") ](https://www.g2.com/products/better-stack/reviews) [ Better Stack ](https://www.g2.com/products/better-stack/reviews) By [Better Stack](https://www.g2.com/sellers/better-stack-3c077b8c-37c5-4d79-9e19-15cf3bd1960b) [ 4.8/5(339) ](https://www.g2.com/products/better-stack/reviews#reviews) Product Description Better Stack is a unified observability tool that helps you ship higher‑quality software faster. Monitor everything from websites to servers. Schedule on-call rotations, get actionable alerts, and resolve incidents faster than ever. Visualize your entire stack, aggregate all your logs into structured data, and query everything like a single database with SQL. Made to fit into your workflow with over 100+ integrations. Reviewers say compared to Rootly, Better Stack is: Slower to reach roi Easier to set up Easier to admin Categories in common with Rootly: [ AI SRE Tools ](/categories/ai-sre-tools)[ Incident Management ](/categories/incident-management) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/75612f6f59f8fd888f1e80113be4a326/xmatters.jpg "Product Avatar Image") ](https://www.g2.com/products/xmatters/reviews) [ xMatters ](https://www.g2.com/products/xmatters/reviews) By [Everbridge](https://www.g2.com/sellers/everbridge) [ 4.5/5(786) ](https://www.g2.com/products/xmatters/reviews#reviews) Product Description xMatters is an intelligent communications platform that connects insights from any system to the people that matter. Reviewers say compared to Rootly, xMatters is: Slower to reach roi More expensive Easier to set up Categories in common with Rootly: [ Incident Management ](/categories/incident-management) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") ](https://www.g2.com/products/jira-service-management/reviews) [ Jira Service Management ](https://www.g2.com/products/jira-service-management/reviews) By [Atlassian](https://www.g2.com/sellers/atlassian) [ 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews#reviews) Product Description Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors. Reviewers say compared to Rootly, Jira Service Management is: Slower to reach roi More expensive Categories in common with Rootly: [ Incident Management ](/categories/incident-management) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-it-operations-management.jpg "Product Avatar Image") ](https://www.g2.com/products/servicenow-it-operations-management/reviews) [ ServiceNow IT Operations Management ](https://www.g2.com/products/servicenow-it-operations-management/reviews) By [ServiceNow](https://www.g2.com/sellers/servicenow) [ 4.4/5(472) ](https://www.g2.com/products/servicenow-it-operations-management/reviews#reviews) Product Description ServiceNow IT Operations Management (ITOM) is a comprehensive solution designed to enhance the visibility, health, and optimization of an organization's IT infrastructure. By integrating advanced automation and artificial intelligence, ITOM enables proactive management of IT operations, reducing downtime and improving service delivery. Key Features and Functionality: - ITOM Visibility: Automates the discovery of IT assets across on-premises, cloud, and hybrid environments, providing a unified view of the infrastructure. Service Mapping identifies dependencies between IT components, facilitating impact analysis and change management. - ITOM Health: Consolidates and correlates events from various monitoring tools, enabling IT teams to prioritize and respond to critical incidents promptly. Operational Intelligence leverages AI and machine learning to detect patterns and anomalies, allowing for proactive issue resolution. - ITOM Optimization: Manages cloud resources effectively by providing visibility and control over public, private, and hybrid cloud environments. Automates provisioning, lifecycle management, and cost optimization of IT resources supporting application services. Primary Value and Solutions Provided: ServiceNow ITOM addresses the challenges of managing complex IT environments by offering a unified platform that enhances operational efficiency and service reliability. It enables organizations to transition from reactive to proactive operations, minimizing the risk of outages and optimizing resource utilization. By automating routine tasks and providing real-time insights, ITOM empowers IT teams to focus on strategic initiatives, ultimately driving business growth and resilience. Reviewers say compared to Rootly, ServiceNow IT Operations Management is: Slower to reach roi More expensive Categories in common with Rootly: [ AI SRE Tools ](/categories/ai-sre-tools) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") ](https://www.g2.com/products/freshservice/reviews) [ Freshservice ](https://www.g2.com/products/freshservice/reviews) By [Freshworks](https://www.g2.com/sellers/freshworks) [ 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews#reviews) Product Description Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery. Reviewers say compared to Rootly, Freshservice is: Slower to reach roi More usable Categories in common with Rootly: [ Incident Management ](/categories/incident-management) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/016f9502a5c1407463f90a3d5b7704ac/solarwinds-service-desk.png "Product Avatar Image") ](https://www.g2.com/products/solarwinds-service-desk/reviews) [ SolarWinds Service Desk ](https://www.g2.com/products/solarwinds-service-desk/reviews) By [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc) [ 4.3/5(786) ](https://www.g2.com/products/solarwinds-service-desk/reviews#reviews) Product Description SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways. Reviewers say compared to Rootly, SolarWinds Service Desk is: Slower to reach roi Categories in common with Rootly: [ Incident Management ](/categories/incident-management) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/044cfbf6c03d107e5357e29e95fd9136/dynatrace.png "Product Avatar Image") ](https://www.g2.com/products/dynatrace/reviews) [ Dynatrace ](https://www.g2.com/products/dynatrace/reviews) By [Dynatrace](https://www.g2.com/sellers/dynatrace) [ 4.5/5(1,366) ](https://www.g2.com/products/dynatrace/reviews#reviews) Product Description Dynatrace has redefined how you monitor today’s digital ecosystems. AI-powered, full stack and completely automated, it’s the only solution that provides answers, not just data, based on deep insight into every user, every transaction, across every application. The world’s leading brands trust Dynatrace to optimize customer experiences, innovate faster and modernize IT operations with absolute confidence. Reviewers say compared to Rootly, Dynatrace is: Slower to reach roi More expensive Categories in common with Rootly: [ AI SRE Tools ](/categories/ai-sre-tools) ## Rootly Alternatives FAQs Generated using AI ### How does Rootly compare to incident.io? According to G2 data, both [Rootly](https://www.g2.com/products/rootly/reviews) and [incident.io](https://www.g2.com/products/incident-io/reviews) share an identical average rating of 4.8 out of 5, with Rootly having 69 reviews and incident.io having 181 reviews. In dimension scores, incident.io leads Rootly by 0.3 points in Easier to Set Up (9.2 vs 8.9), 0.3 points in Easier to Admin (9.3 vs 9.0), and 0.2 points in Better at Support (9.8 vs 9.7). Both products score equally on Better at Meeting Requirements (9.2) and Easier to Do Business With (9.7). Users praise both for ease of use, Slack integration, automation, and customer support, with incident.io having 29 mentions of ease of use and 27 of customer support, compared to Rootly's 10 and 6 respectively. Incident.io also receives more mentions for integrations (20 vs 5) and features (9 vs none noted). Both products integrate well with Slack and provide automation and workflow customization, but incident.io is noted for a more polished and intuitive user experience and a broader range of integrations and features. Rootly is recognized for its powerful workflow engine and strong customer support, particularly in onboarding and training assistance. Overall, incident.io offers a slightly more usable and administratively easier platform with broader integration capabilities, while Rootly emphasizes customization and support responsiveness. ### What are the best alternatives to Rootly? The best alternatives to Rootly include [incident.io](https://www.g2.com/products/incident-io/reviews) (4.8/5 stars, 181 reviews), [FireHydrant](https://www.g2.com/products/firehydrant-firehydrant/reviews) (4.5/5 stars, 143 reviews), [PagerDuty](https://www.g2.com/products/pagerduty/reviews) (4.5/5 stars, 954 reviews), and [xMatters](https://www.g2.com/products/xmatters/reviews) (4.5/5 stars, 774 reviews). These platforms offer robust incident management with strong Slack integrations, automation capabilities, and extensive third-party integrations. ### What features do alternatives offer that Rootly does not? Rootly users note limitations in advanced scheduling automation, deeper custom fields management, and more polished analytics/reporting features. Alternatives provide more extensive automation, customizable runbooks, and richer integrations. ### Which Incident Management tools do reviewers recommend instead of Rootly? Reviewers recommend [incident.io](https://www.g2.com/products/incident-io/reviews) for its seamless Slack-powered incident workflows, AI-assisted summaries, and exceptional customer support. [FireHydrant](https://www.g2.com/products/firehydrant-firehydrant/reviews) is favored for its powerful runbook engine, automation, and comprehensive incident lifecycle management. [PagerDuty](https://www.g2.com/products/pagerduty/reviews) is praised for its reliable alerting, flexible scheduling, and broad integrations. [xMatters](https://www.g2.com/products/xmatters/reviews) stands out for intelligent routing, low-code workflow automation, and strong escalation features. These tools are recommended for teams seeking advanced automation, scalability, and enhanced incident response coordination beyond Rootly's current capabilities. ### Why do users choose incident.io over Rootly? Users choose [incident.io](https://www.g2.com/products/incident-io/reviews) over Rootly primarily due to its superior ease of setup and administration, with incident.io scoring 9.2 versus Rootly's 8.9 in Easier to Set Up and 9.3 versus 9.0 in Easier to Admin. Incident.io's customer support is rated slightly higher (9.8 vs 9.7), reflecting its responsiveness and proactive engagement. Incident.io also benefits from a broader and more polished set of integrations, with 20 mentions compared to Rootly's 5, making it a more comprehensive solution for diverse toolchains. Users highlight incident.io's intuitive Slack commands, seamless automation across incident lifecycles, and AI-assisted features like automated summaries and post-mortem generation, which reduce cognitive load and streamline workflows. The platform's flexibility and configurability allow teams to tailor incident processes closely to their needs, enhancing adoption and effectiveness. Additionally, incident.io's customer success teams are frequently praised for rapid response times and collaborative problem-solving, contributing to a smoother onboarding and ongoing experience. These factors collectively drive user preference for incident.io when seeking a scalable, feature-rich, and user-friendly incident management solution. ### Explore Articles [ What are the top DBMS solutions for hybrid deployments? ](https://www.g2.com/discussions/what-are-the-top-dbms-solutions-for-hybrid-deployments) [ What is the top-rated location intelligence platform for real estate? ](https://www.g2.com/discussions/what-is-the-top-rated-location-intelligence-platform-for-real-estate) [ What are the best business productivity tools available on AWS marketplace? ](https://www.g2.com/discussions/what-are-the-best-business-productivity-tools-available-on-aws-marketplace) [ What agency management software has the best policy tracking and commission calculation capabilities for independent brokers? ](https://www.g2.com/discussions/what-agency-management-software-has-the-best-policy-tracking-and-commission-calculation-capabilities-for-independent-brokers) [ Which app monetization platforms integrate directly with Google Ad Manager for centralised control? ](https://www.g2.com/discussions/which-app-monetization-platforms-integrate-directly-with-google-ad-manager-for-centralised-control) [ Which value selling ROI calculator tools are most trusted by sales leaders and revenue teams based on G2 reviews? ](https://www.g2.com/discussions/which-value-selling-roi-calculator-tools-are-most-trusted-by-sales-leaders-and-revenue-teams-based-on-g2-reviews) ### Spotlight Categories [ Online Reputation Management Software ](https://www.g2.com/categories/online-reputation-management) [ Sales Compensation Software ](https://www.g2.com/categories/sales-compensation) [ Voice Recognition Software ](https://www.g2.com/categories/voice-recognition)