Actually what I enjoy the most is the feedback given by its customers and the fact that they listen to that and turn those suggestions into features. Review collected by and hosted on G2.com.

the asset management system is a bit clumsy in my opinion and to use it for printing asset labels is very unfriendly Review collected by and hosted on G2.com.

User friendly, easy to understand, inventory control and detail is amazing Review collected by and hosted on G2.com.

I don't really have anything I dislike about this product Review collected by and hosted on G2.com.

Easy to navigate. Good customer support. Easy to set up with Microsoft for integration. Review collected by and hosted on G2.com.

Lacks some features compared to other service desk products I have used in the past. API lacks a bit of functionality. Review collected by and hosted on G2.com.

The setup feature of Service Desk appeals most to me. Coming from a Jira shop, I have found the options in Service Desk to be lots more user friendly and allow for generally better processes throughout the firm. Additionally quite simple to use in your surroundings and start straight out of the box. Review collected by and hosted on G2.com.

After ten months or so at Service Desk, I truly cannot name anything I find objectionable. Since we are now a Solar Winds shop all around, I truly enjoy all of their items. Review collected by and hosted on G2.com.

Very comprehensive, feature rich system. Very reliable and stable system Review collected by and hosted on G2.com.

Can be quite expensive compared to alternatives. For a basic helpdesk system, might be over complicated Review collected by and hosted on G2.com.

The dashboard is very useful, and easy to access all tickets resources. Review collected by and hosted on G2.com.

no automation. All integration will pretty much need an API. Not a lot of integration apps. Review collected by and hosted on G2.com.

The integration of help desk with remote support is one of my favorite aspects. SolarWinds is really good at being our helping hand to sort out problems. I love that everything is available in one place and we can be sure it will work. Along with easy configuration, SolarWinds helps us with topic. Review collected by and hosted on G2.com.

However, using SolarWinds to manage all devices in the network is one of the challenges we face and this may create coverage holes. In the last month's scheduled audit, some inconsistencies in the data from one of our remote data centers were observed. This misalignment has an impact on our ability to analyze server and application traffic accurately, so adding human effort to troubleshoot manually is the result. Review collected by and hosted on G2.com.

The platform's user-friendly design was of great value to us during the expansion of our EU office. Now even the accounting pals no longer communicate through e-mails but ticketing systems. Just about two months ago, we had over 200 requests processed and not a single complaint on the submission process. The integration with Dameware RE was also very critical for our hybrid workforce. We are able to manage our remote team's devices on different sites with no hassle now, and the custom created workflow templates guarantee a constant support standard. Review collected by and hosted on G2.com.

I wish it offered more advanced automation options, particularly for asset-ticket associations, but asset tracking itself works quite well. Review collected by and hosted on G2.com.

it is quite simple and easier to use. It provides a lot of useful catalogs to make work easier Review collected by and hosted on G2.com.

nothing really, their customer services always respond ontime Review collected by and hosted on G2.com.

Multi Tenant support, and automations are easy to build Review collected by and hosted on G2.com.

Needs more support as a property management platform Review collected by and hosted on G2.com.