Highly customizable to whatever automations, rules, reminders, etc. that your team needs to run their ticketing and asset management efficiently. Very simple to integrate our onboarding/offboarding flows, publish request forms for our customers to access, and more. Review collected by and hosted on G2.com.

There is nothing to necessarily dislike about SolarWinds from a ticket manager perspective -- I think for end users it can be a bit cumbersome with how much is sent in each update email. Review collected by and hosted on G2.com.

SolarWinds Service Desk fulfils the very core need of an ITSM portal by providing rich, interactive Portal for both User and Admin sides. ` Review collected by and hosted on G2.com.

The ITSM portal takes some time to load the entire page, which sometimes feels sluggish and affects user experience. Review collected by and hosted on G2.com.

I am part of an electric coop that has around 100 employees, and this service desk feature is the best fit for our company. It provides our end users with a simplistic way of entering help desk tickets, and it helps us manage our assets efficiently on the admin side. I would highly recommend this option for a small company. Review collected by and hosted on G2.com.

There is no third-party integration from what I've seen. Customer support is lacking somewhat; when I've had questions, I get sent knowledge bases instead of being able to talk to an actual person. Review collected by and hosted on G2.com.

This platform is very easy to use.

This is also great for reporting.

I like the fact that it shows the Ticket priority unlike other ticketing systems we have used before Review collected by and hosted on G2.com.

I don't have anything I dislike about SolarWinds Service Desk Review collected by and hosted on G2.com.

Its ease of use and how it can integrate with many services. Review collected by and hosted on G2.com.

This is not a ding on the software itself but on the support side. Although support has been great, help with implementations, particularly around the use of APIs, SD support has not been very helpful. Review collected by and hosted on G2.com.

It’s user-friendly and visually intuitive, which makes it easy for both IT staff and employees to submit, track, and resolve tickets without much training. Review collected by and hosted on G2.com.

While you can customize workflows and forms, some teams feel it lacks the deep flexibility of more enterprise-focused tools (like ServiceNow). For example, complex conditional logic or very granular permissions can be harder to achieve. Review collected by and hosted on G2.com.

Budget friendly, we wanted to use open source until we found out there is a pricing for our use case. Review collected by and hosted on G2.com.

Nothing for now but would like more features for the base pricing. Review collected by and hosted on G2.com.

Excellent and concise browser-based dashboard showing trouble ticket status, sortable by ant coulumn of interest. No user software to install. Review collected by and hosted on G2.com.

Nothing! As a user, it suits my needs perfectly. Review collected by and hosted on G2.com.

Our agency of 550 employees uses Solar Winds for IT and Facilities needs for over 8 years now. Review collected by and hosted on G2.com.

Mobile App to be more innovative and easy to use Review collected by and hosted on G2.com.

Has all the funtctionality that you can ask for (and some), while all in an easy to understand platform. Implementation process was seamless. Customer support is on point. Review collected by and hosted on G2.com.

Not much I can say or think of. It has its glitches from time to time. Maybe once every other month when things are a little slow but nothing to complain about. Review collected by and hosted on G2.com.