As an agent, I find it easy to use. The asset management tool is very handy, and the automation feature is also helpful in my day-to-day work. Review collected by and hosted on G2.com.

The documentation could be more thorough. For complex workflows or highly customized processes, I sometimes need workarounds or extra configuration effort to get things working smoothly. Support also used to be much better than it is now. Review collected by and hosted on G2.com.

It has an intuitive, user-friendly interface and a highly efficient, automated ticketing system. Its key strengths are the integrated IT asset management, the quick implementation, and the strong, responsive support, which together make it a go-to choice for streamlining IT service management (ITSM) processes. Review collected by and hosted on G2.com.

The interface is too simple to use . Review collected by and hosted on G2.com.

I find SolarWinds Service Desk pretty easy to use, which makes navigating my tasks straightforward. The user interface is also nice, providing a pleasant experience during my usage. Review collected by and hosted on G2.com.

The API integration is confusing and somewhat limited. I wish it was easier to use and more open. The main issue I have is that I can't auto-attach a related ticket. Review collected by and hosted on G2.com.

The software integrates well with other tools, and the insightful reports help me stay informed about my team's performance and make data-driven decisions to improve our service delivery. Review collected by and hosted on G2.com.

It offers limited flexibility for advanced customization, and some of the more complex workflows can be difficult to configure. The interface also feels a bit too simple, which may leave power users wanting more depth. Review collected by and hosted on G2.com.

The intuitive interface and automation features make ticket handling and service requests efficient.

It helps streamline workflows and improves overall service visibility. Review collected by and hosted on G2.com.

Some advanced configurations can feel limited without customization.

Occasional performance delays are noticeable during peak usage. Review collected by and hosted on G2.com.

The platform is easy to adopt, especially for teams that want to get up and running quickly without heavy customization. Core ITSM practices, like Incident, Service Request and Change Management work very well for users. Review collected by and hosted on G2.com.

Limited Features. Users feel the limited features of SolarWinds Service Desk restrict customization and automation options for larger enterprises. Review collected by and hosted on G2.com.

This brings Ticketing, incident tracking and asset management into on platform.it makes it easier to resolve issues Review collected by and hosted on G2.com.

The repotting tools are that flexible or powerful Review collected by and hosted on G2.com.

SolarWinds Service desk is a great solution for a small company. Our company is using it to replace our Spiceworks ticket system with a ITSM system that is built for small to medium sized businesses. The interface has built in features such as an asset system to track any network device, computer and assign them to users. It also pulls all the info of the asset that it is able as well as peripherals that are attached to the system. SolarWinds also offers a workflow option to automatically assign tickets to certain groups or users that handle certain tasks such as new hire workflows where many steps or tasks need to be completed by different people. SolarWinds helps this make a workflow to go though all these steps with each user completing their task in the workflow to help track the progress of a ticket from start to finish. Review collected by and hosted on G2.com.

One of the main thing that is frustrating about SolarWinds Service desk is the search function for Asset management. For some reason you must put in the entire computer name when looking up machines Review collected by and hosted on G2.com.

Solarwinds Service Desk (SWSD) is my historical memory. That is its greatest feature. With so many small and unique application tickets coming, this is my goto repository for recalling steps toward resolution. Its features allow the relating of similar tickets, problems and solutions, all leading toward quick solving of problems. Review collected by and hosted on G2.com.

- Lack of fixed font for documenting code

- I don't think tag searching works very well

- Inability to search by subcategory

- Solution images are falling off. Images speak 1,000 words and are critical in solutions. I've been told that I am not saving the images correctly, that I should not be pasting images but instead saving images to disk and then importing them. Nope. Sorry. Paste works fine. If the application is not able to handle that correctly, solve the problem. Review collected by and hosted on G2.com.

improved efficiency in incident resolution (up to 50% faster) and streamlined workflows, though some report limited reporting capabilitie Review collected by and hosted on G2.com.

so far so good, everything ok. easy to understand Review collected by and hosted on G2.com.