It's easy to find the tickets I'm looking for, which was always an issue with the products we used previously. SAML sign in, Teams bot, and automatic email ticket creation are all nice features as well. Review collected by and hosted on G2.com.

Their scanners and agents put devices in categories that make no sense. Device is scanned and comes back as Device Type: Printer, but it's put into "Networked Devices" instead of "Printers". These categories seem arbitrary, and where the devices show up seems completely random. Review collected by and hosted on G2.com.

Precise and clear view text .. your team can update any task Review collected by and hosted on G2.com.

Nothing all.is perfect.. best app i cant find any other software Review collected by and hosted on G2.com.

Monitoring and detailed report extraction. Review collected by and hosted on G2.com.

Nothing specific, but still try the console better view. Review collected by and hosted on G2.com.

a fantastic ticket reporting software as well as a great computer monitoring integration method. Review collected by and hosted on G2.com.

The only downside that I have encountered is that I wish there was even more customization in the category and subcategory fields. Review collected by and hosted on G2.com.

Reliability. It is one of the most user-friendly software to start dabbling with if you're in the field of IT Service Desk. Review collected by and hosted on G2.com.

There are more likes than dislikes in this software. Review collected by and hosted on G2.com.

It has the keynote of Api integration with all other third party vendors sucklike OKTA,IGNIO and other monitoring tools. SLA matrix has all the keen features for an organization which is also easy to setup and loads of customization can be done. Review collected by and hosted on G2.com.

When ever a person is updating a ticket it doesn't show the user that ticket is being updated. Search engine needs to emphasized and also doesn't provide slack binding. The page hang backs in the dynamic page refresh. Review collected by and hosted on G2.com.

Being able to quickly attach solutions to tickets speeds up our process and streamlines responses Review collected by and hosted on G2.com.

Sometimes reporting freezes up and have to wait a few minutes to try again. It's a little annoyance, but at the rate we run reports it's not too inconvenient Review collected by and hosted on G2.com.

The solution is extremely stable. We haven't had any issues in that regard. We haven't had issues with bugs, glitches, or crashes. Also, it has many options which cover most of our requirements. Review collected by and hosted on G2.com.

Like every other solution, there are some cons too, while there few things that need improvement I would like to say that Technical support and releases are not particularly reliable. Review collected by and hosted on G2.com.

Easy yo use to admins, requester and task users. Notifications via mail for comments. Review collected by and hosted on G2.com.

Incomplete features to my actual suscription Review collected by and hosted on G2.com.

The ability to utilize the platform across multiple disciplines in our Organization. The Software has solved workflow issues in Accounting, Data Analytics, HR and IT. Review collected by and hosted on G2.com.

The System doesn't have any monitoring tools and the built-in remote tools trial never worked and this function is still not available for us to use within the Software.. Review collected by and hosted on G2.com.