--- title: SolarWinds Service Desk Reviews meta\_title: 'SolarWinds Service Desk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 786 reviews by the users' company size, role or industry to find out how SolarWinds Service Desk works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 786 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # SolarWinds Service Desk Reviews & Product Details Visit Website Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment. It is designed for IT professionals, service desk teams, and organizations looking to enhance their service management capabilities without the implementation overhead typically associated with enterprise ITSM tools. The platform covers incident management, problem management, change management, asset management, and CMDB in a single product. A configurable, drag-and-drop self-service portal and easy-to-use knowledge base allow end users to resolve common issues independently, while rule-based automations handle ticket routing, prioritization, escalation, and notifications without manual intervention. Customizable dashboards and reporting give teams visibility across incidents, requests, changes, and assets. AI capabilities are embedded directly into agent workflows; including ticket summarization, solution suggestions, intelligent incident/problem linking, response and resolution drafting, runbook generation, and knowledge base recommendations. These capabilities are available out of the box without additional configuration. The AI is scoped to surface relevant, actionable information at the right moment rather than requiring teams to build or maintain separate AI tooling. As part of the SolarWinds portfolio, Service Desk integrates natively with SolarWinds Observability and IT operations tools, allowing infrastructure alerts to automatically generate service desk tickets and giving technicians direct access to node health, recent changes, and other operational context within the incident record. Native integrations also include Microsoft Entra ID for user lifecycle management, Jira for cross-team escalation, Automox for patch management, and an open API for custom connections. Service Desk supports enterprise service management (ESM), enabling organizations to extend ITSM processes beyond IT, to departments such as HR, Facilities, and Legal, without additional products or professional services. For IT teams, the lift is minimal: new department portals are built on the same platform they already manage, using the same workflows, automations, and reporting. This gives IT centralized visibility and control across the organization, reducing the risk of departments adopting unauthorized tools to fill gaps in service coverage. Overall, SolarWinds Service Desk offers a robust set of features designed to enhance service management efficiency, without the headache. By integrating automation, customized workflows, and intelligent recommendations, it stands out as a comprehensive solution that not only addresses the immediate needs of IT teams but also supports broader organizational goals for improved service delivery. * * * Product Website SolarWinds Service Desk Seller [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc) Discussions [SolarWinds Service Desk Community](https://www.g2.com/products/solarwinds-service-desk/discuss) Languages Supported Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Georgian, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional), Fijian Solution Type All-in-One Overview by Mary Beth Labuda Show More ## Pricing Pricing provided by SolarWinds Service Desk. ### ESSENTIALS $39.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/solarwinds-service-desk/pricing) SolarWinds Worldwide LLC Solutions (1) See how SolarWinds Worldwide LLC products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") SolarWinds Portfolio SolutionBy SolarWinds Worldwide LLC ](/sellers/solarwinds-worldwide-llc/solutions/solarwinds-portfolio) Show More ## SolarWinds Service Desk Integrations (25) What do users say about integrations? Verified by SolarWinds Service Desk [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") API ](https://www.g2.com/products/api/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Automox ](https://www.g2.com/products/automox/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dropbox ](https://www.g2.com/products/dropbox/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif 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Systems and Networking Engineer Mid-Market (51-1000 emp.) 10/15/2024 "Good product if you take the time to set it up right." 4/5 What do you like best about SolarWinds Service Desk? Upside is you have a place for a "paper trail". Review collected by and hosted on G2.com. What do you dislike about SolarWinds Service Desk? The SLA breach logic - if a ticket is close to breaching and then gets assigned to another technician, the "new" technician gets dinged for the SLA. Review collected by and hosted on G2.com. What problems is SolarWinds Service Desk solving and how is that benefiting you? Ticketing Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Khushal M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Khushal M.") KM Khushal M. System Administrator Mid-Market (51-1000 emp.) 11/5/2024 "Best monitoring tool and service desk platform" 3.5/5 What do you like best about SolarWinds Service Desk? It helps us to provide proper update to end user with in ticket... So user also know what is the status of ticket. Review collected by and hosted on G2.com. What do you dislike about SolarWinds Service Desk? Dashboard should be easy to handle and view Review collected by and hosted on G2.com. What problems is SolarWinds Service Desk solving and how is that benefiting you? If any kind of changes want to do within solarwind service desk they can help very well Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Thank You page ![Elie Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elie Z.") EZ Elie Z. IT Manager Mid-Market (51-1000 emp.) 10/10/2024 "Solarwinds Service Desk" 5/5 What do you like best about SolarWinds Service Desk? linked to the inventory with computers and user accounts Review collected by and hosted on G2.com. What do you dislike about SolarWinds Service Desk? need som inprovments on the knowledge base documents Review collected by and hosted on G2.com. What problems is SolarWinds Service Desk solving and how is that benefiting you? have an updated and live inventory Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Textiles](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Textiles") IT Verified User in Textiles Enterprise (\> 1000 emp.) 3/5/2024 "Useful and intuitive IT support platform" 3.5/5 What do you like best about SolarWinds Service Desk? - Easy of implementation - Technical & customer support - Number of features - Smartphone APP - Detailed dashboard availability Review collected by and hosted on G2.com. What do you dislike about SolarWinds Service Desk? - Few possibiliy for notification's layour customization and portal (images, buttons, company brand...) - Service Request workflow not so non-flexible - Non-consolidated Power BI integration: Incidents, service requests, changes,...statistics should be available since months for a a global IT vendor - SLA not so flexible in the scope definition - Lack of dedicating consulting service for integration projects with third parties - Lack of custom form creation - Analytics: only one graph for each report - Possible (maybe out of scope) improvement for consulting service about ITIL (KPI's definition, suggested automated rule, workflows or SLA based on other customers which might be a good starting point for new and consolidate customers which don't have to built everything from skratch Review collected by and hosted on G2.com. What problems is SolarWinds Service Desk solving and how is that benefiting you? My company came from an on-prem and outdated concept of IT ticketing platform and I had the commitment to switch to a cloud and updated ITSM solution with ITIL foundamentals. Since June 2023, month of the rollutu in production for our 3 main global IT & Digitalization teams, we're using this tool to manage Indicents. My goal would be to implement also the Service Request and Change management modules during 2024. The platform allow to me and my managers to have better insights about different KPIs that were not monitored previously. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Organic Review from User Profile ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Mid-Market (51-1000 emp.) 10/17/2024 "3+ Years of SWSD" 4/5 What do you like best about SolarWinds Service Desk? The design, GUI, layout, and interaction for non-tech users. Review collected by and hosted on G2.com. What do you dislike about SolarWinds Service Desk? Dynamic forms, dynamic processes, CMDB,email dropboxes for tickets could use some work as well. Review collected by and hosted on G2.com. What problems is SolarWinds Service Desk solving and how is that benefiting you? Generak incident ticketing, a requirement for any IT dept Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Mohanad M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohanad M.") MM Mohanad M. IT Specialist Mid-Market (51-1000 emp.) 5/7/2024 "service desk" 4/5 What do you like best about SolarWinds Service Desk? It includes everything, but the things I liked most are: - Asset System is easy and simple - Chat - The report - The possibility of doing it from the mobile application - Procurement Tools Review collected by and hosted on G2.com. What do you dislike about SolarWinds Service Desk? I wanted it to be integrated with DameWare Remote Support. It will make everything easier for your help desk and technical support. Review collected by and hosted on G2.com. What problems is SolarWinds Service Desk solving and how is that benefiting you? Firstly, it helps me communicate with the customer smoothly and strongly. It helps me analyze problems through reports and helps me with inventory by collecting all the company's assets. He helps me with purchases and monitors my warehouse. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![alaa e.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "alaa e.") AE alaa e. infrastructure Systems Engineer Mid-Market (51-1000 emp.) 5/22/2024 "best serives desk" 4.5/5 What do you like best about SolarWinds Service Desk? Ease of use for users and admins and Easy to integrate with domain control The presence of chat to communicate between the user and the admins Review collected by and hosted on G2.com. What do you dislike about SolarWinds Service Desk? I did not like the Asset System very much. I think it needs a lot of development Review collected by and hosted on G2.com. What problems is SolarWinds Service Desk solving and how is that benefiting you? Analyzing problems and identifying previous problems with the user. Communication between the user and it admin. Collecting assets for the company Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Madhawa T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Madhawa T.") MT Madhawa T. Technical Sales Engineer Small-Business (50 or fewer emp.) 1/23/2024 "SolarWinds Service Desk - Reinvent your helpdesk experience with with cutting edge technology" 5/5 What do you like best about SolarWinds Service Desk? User-friendly interface and vast automation options are offered with GUI. Review collected by and hosted on G2.com. What do you dislike about SolarWinds Service Desk? Feature requests take a long time to implement Review collected by and hosted on G2.com. What problems is SolarWinds Service Desk solving and how is that benefiting you? Highly scalable cloud based solutions made me delighted about the product. It has increased the efficiency of the organization vastly. Review collected by and hosted on G2.com. Show More 4/17/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite NG N G. IT Engineer Mid-Market (51-1000 emp.) 3/29/2024 "Reliable and Easy to use Service Desk Tool" 4.5/5 What do you like best about SolarWinds Service Desk? Solarwinds Help Desk tool is easy to use and has a simple interface. Tool has the features for Knowledge based documetation for common issues. Multiple options for ticketing and assets managements Review collected by and hosted on G2.com. What do you dislike about SolarWinds Service Desk? Price point is higher compared to few other available ticketing tool. Dashboard needs a revamp. Review collected by and hosted on G2.com. What problems is SolarWinds Service Desk solving and how is that benefiting you? Solarwinds Help Desk is a efficient ticketing and assets management tool for mid size and large business. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Sana A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sana A.") SA Sana A. Product Associate Mid-Market (51-1000 emp.) 4/27/2024 "Review for Solarwinds help desk" 5/5 What do you like best about SolarWinds Service Desk? Best product for raising tickets at low cost. Review collected by and hosted on G2.com. What do you dislike about SolarWinds Service Desk? There is nothing as such to dislike about this product Review collected by and hosted on G2.com. What problems is SolarWinds Service Desk solving and how is that benefiting you? As the workflow is automated , it helps the work done easily and efficiently Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about SolarWinds Service Desk? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about SolarWinds Service Desk ](https://www.g2.com/products/solarwinds-service-desk/discussions/new) JL Jason Lansang • Last activity almost 6 years ago How do I upload a solution article using tablets or phones? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/32754-how-do-i-upload-a-solution-article-using-tablets-or-phones) GU Guest User What is SolarWinds Service Desk used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-solarwinds-service-desk-used-for) [ View all Discussions ](https://www.g2.com/products/solarwinds-service-desk/discuss) ## Pricing Options Pricing provided by SolarWinds Service Desk. ### ESSENTIALS $39.00 Per Month ### ADVANCED $99.00 Per Month ### PREMIER $124.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/solarwinds-service-desk/pricing) SolarWinds Service Desk Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") Freshservice 4.6/5(1,349) [ Compare Now ](https://www.g2.com/compare/freshservice-vs-solarwinds-service-desk) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5(991) [ Compare Now ](https://www.g2.com/compare/jira-service-management-vs-solarwinds-service-desk) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_07d371bf8a676b5e2a198a776930c16a/spiceworks-cloud-help-desk.png "Product Avatar Image") Spiceworks Cloud Help Desk 4.3/5(311) [ Compare Now ](https://www.g2.com/compare/solarwinds-service-desk-vs-spiceworks-cloud-help-desk) ##### ##### SolarWinds Service Desk Features Incident Management Automate Ticket Routing Ticket Prioritization Ticket Notifications Reporting Dashboards Time Tracking Surveys Access & Usability Mobile Self Service Active Directory Service Desk Help Desk Incident Reports Process Workflow [ View More Features ](https://www.g2.com/products/solarwinds-service-desk/features) ## 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