SolarWinds Remote Monitoring & Management Reviews & Product Details

The ease of use, full functionality, reliability and excellent support. Solarwinds RMM gives users a full suite of tools with a single installable file. Unlike standard tools, you don't have to install several different executables to be able to have fully protected end points. Review collected by and hosted on G2.com.

The reporting piece could use some improvement. The reporting is acceptable, but not amazing. With how great the software as a whole is, we were let down on the reporting side. It could use more end users friendly, customer facing report options. Review collected by and hosted on G2.com.

The UI makes it easy to see status of systems and identify any alerts easily. Review collected by and hosted on G2.com.

SolarWinds patch management has had issues over the years. Sometimes requiring manual intervention to get resolved. Review collected by and hosted on G2.com.

Solarwinds MSP RMM has some great features, Take Control (formerly MSP Connect) works wonderfully when it's working and the other tools that the system provides on remote workstations can be key to the success of a particular ticket or interaction with a user. Automation works well for certain tasks and the monitoring system keeps me abreast of potential problems. Review collected by and hosted on G2.com.

Having come into a Solarwinds deployment that had been setup and configured by someone else with little documentation I found it difficult to see through the system. I.E. the transparency of the system can be difficult to work through, the way filters, rules, service templates and notifications work together can be confusing but do eventually make sense given enough time with a particular deployment. Patch management is another system in Solarwinds MSP RMM that is difficult to understand. It can be hard to determine why a particular patch has failed to install and the documentation on patch management does little to explain what is happening behind the scenes. Review collected by and hosted on G2.com.

The interface is easy to navigate. Setting up policies is straight forward. The antivirus and web filter are simple and exceptions are easy to make. Upgrading the agent is made simple and creating scripts is made fool proof. (Well, almost) Review collected by and hosted on G2.com.

I have had issues with support. When creating a case, I sometimes have been given KB articles that I either have already seen or have little relevance to my issue. Sometimes this gets frustrating, so I find myself giving the poor intern the task of information gathering. The MSP Anywhere remote access is usually great, however, on some computers it performs slowly. There seems to be no pattern or reason usually. Review collected by and hosted on G2.com.

Remote Monitoring and the MSP portal is phenomenal, not only does it allow us to easily monitor our clients health, as well as patching, power state for UPS's and a myriad of other things, it has a clear and easy to read environment and makes our jobs much easier. The Management portal allows us to easily manage tickets, assigning technicians where they need to be and adds a degree of professionalism to our business that other IT providers don't have. I love the whole suite! Review collected by and hosted on G2.com.

I wish the portal had a way of pulling up recent completed tickets from a previous user based on keywords or time of the last ticket. Review collected by and hosted on G2.com.

Centralized management and deployment for remote access, anti-virus, patching, fault monitoring, backups, web protection, mobile device management. Review collected by and hosted on G2.com.

Would prefer to be able to push out AV to an agent instantly as sometimes you need to wait up to 15 mins for it to happen. Review collected by and hosted on G2.com.

Ease of use and easily accessible reports Review collected by and hosted on G2.com.

A little bit of a learning curve for new techs. Review collected by and hosted on G2.com.

The expierence was very straight forward very easy to use. If we ran into any issues Solarwinds support was always available to assist with any issues we were having. All and all I would defiantly recommend this product to other clients. We also like the many configured checks that can be added to any clients systems. This allows us to stay on top of all of the issues that can arise with failing harddrive or possible trojans that can be allowed in a user network. Review collected by and hosted on G2.com.

The only thing i dislike is the structure that is currrently implemented/in place. However from research and talking to our account manager we have been assured that their is a road map in place that future updates/ fixes will be implemented. Review collected by and hosted on G2.com.

The RMM product is by the best MSP platform I have used. It has the pieces I need for my customers and they are always looking for ways to improve. They not only improve the existing offerings, but they also innovate and add new products continually. Review collected by and hosted on G2.com.

There's really not much to dislike. I guess if I had to pick something I'd say they sometimes need to bring new offerings into the RMM dashboard a little faster so we can get back to a single pane of glass. Review collected by and hosted on G2.com.

Excellent suite of tools, all managed under one dashboard: RMM, AV, Web Protection, Risk Intelligence, Patch Management, Application Control, Backup, and asset tracking Review collected by and hosted on G2.com.

The only negative I've seen so far is that they are lacking the support for custom services that can be found in their on-prem based N-Central product Review collected by and hosted on G2.com.

Its a easy to setup and easy to use system, It is able to monitor and manage workstations and servers and I use it everywork day. Review collected by and hosted on G2.com.

At times it is slow or it has stale information but 9 times out of 10 it works great. The only other issue is when the devices are not checking into the dashboard itself even though it reads as they are. Review collected by and hosted on G2.com.

We have only been using Solarwinds for 4 months and are very impressed with our sales rep. Amanda goes above and beyond to assist us.

We also like that we can have one vendor for multiple services. Review collected by and hosted on G2.com.

We have NOT been impressed with "Sales Engineers". We have had many issues with rollouts and configuration issues; the sales engineers many times had old documentation and conflicting resolution paths. Review collected by and hosted on G2.com.

It's a swiss army knife of tools that I can use to add value to our clients businesses and integrates well with loads of partners so I am very happy with Solarwinds. Review collected by and hosted on G2.com.

There is not much best practice support for onboarding in NZ but we did sign on back in 2013 so things may have changed? Review collected by and hosted on G2.com.

Ability to see all systems and status if patch management and AV, ability to quickly and easily manage servers and workstations. Remote background has been a key feature that has allowed us to streamline management of workstations and increase efficiency on problem resolution. Review collected by and hosted on G2.com.

Speed / Connection reliability of the dashboard. Dashboard frequently locks up or requires a refresh. Review collected by and hosted on G2.com.

The consolidation of reporting on several different SW products (Backup, system info, etc.) from one pane has become invaluable. I hope that the reporting among the SW ecosystem continues this trend. Review collected by and hosted on G2.com.

Some of the features (such as the automation manager) are unecessarily hidden in menus.

I think an improved universal search that flags the search results by type (feature, kbb) would be helpful. Review collected by and hosted on G2.com.

O grande beneficio do RMM e que ele integra diversas solucoes e ferramentas em uma unica central. Isso possibilita o crescimento da empresa de uma forma exponencial. Review collected by and hosted on G2.com.

As telas nao tem a usabilidade que eu gostaria. Sinto que pode melhorar muito nessa parte. Review collected by and hosted on G2.com.

Using SolarWinds RMM tools allow us to better server our clients and have faster turn around. Using scripts allows us to automate simple tasks to keep our techs freed up. Review collected by and hosted on G2.com.

I am not fond of having a red alert on the main page showing there is an issue even if it isn't critical. Customers can get confused easily by this when running reports. Review collected by and hosted on G2.com.

I love the new dashboard which we display on a large TV in full view of all our techs to give us an overview of all our customers Review collected by and hosted on G2.com.

We have had some issues with tech support. Things don't always work correctly (Example, agent does not work sometimes without being reinstalled) Review collected by and hosted on G2.com.

The ability to easily view and manage multiple clients and monitoring issues from a single screen. Review collected by and hosted on G2.com.

Occasionally items like patch management will show errors with no clear reason as to a failure, warning or misconfigured statuses. Review collected by and hosted on G2.com.

I like the suite of services being under one provider. I like the MSP institute a lot - it is a huge benefit (for someone that needs a lot of training). Review collected by and hosted on G2.com.

The only negative experience we have had is that some of the Engineers that have been on calls with us did not know what they are doing and we had to wait 3 or 4 days to get it fixed. There is not enough transparency with the partners. Review collected by and hosted on G2.com.

the onboarding team was very easy to work with. The training tools were very easy to use as well. Review collected by and hosted on G2.com.

There were some issues getting the alerts to sync with our psa but after a little bit of help we were able to get it working Review collected by and hosted on G2.com.