SolarWinds N-central Reviews & Product Details

SolarWinds N-central Overview

What is SolarWinds N-central?

Join the thousands of MSPs and IT professionals who use SolarWinds N-central to remotely monitor and manage devices and complex networks. Built with security in mind, N-central provides the visibility and efficiency you need to scale. With the time you save, you can invest more in your business. N-central can help you: 1) Proactively monitor everything on your customer networks – not just servers and workstations – and troubleshoot quickly 2) Stay on top of threats with features like MFA, antivirus, integrated Endpoint Detection and Response, data backup, disk encryption, email protection, and password management 3) Automate routine tasks using Rules and Filters to customize policies by customer, site, or device type to get the precision and control you want

SolarWinds N-central Details
Languages Supported
German, English, French, Dutch, Portuguese, Russian, Spanish
Product Description

As networks grow in complexity and scale to thousands or tens of thousands of devices, IT service providers need powerful tools to help them keep up. SolarWinds N-central gives you that power.

How do you position yourself against your competitors?

We turn complex into simple! Easily manage hundreds of endpoints and continue adding customers. N-central lets you:
- Auto-discover and onboard thousands of devices in bulk
- Apply default service templates out of the box
- Use hundreds of prebuilt scripts in the powerful automation engine
- Drag and drop objects to customize policies without scripting knowledge

We know how hard our MSP partners work and the challenges they face. It’s why we created N-central in the first place: to make your job easier. To ensure your success, we provide the following (at no charge):
- Technical plans to support your migration and growth target
- 24/7 live support and a designated success representative
- Onboarding and business development assistance
- MSP Institute training on demand, daily live demos, and ask-the-experts sessions


Seller Details
Seller
SolarWinds MSP
Company Website
Year Founded
2003
HQ Location
Morrisville, NC
Twitter
@SolarWindsMSP
16,444 Twitter followers
LinkedIn® Page
www.linkedin.com
678 employees on LinkedIn®
Description

SolarWinds® MSP delivers comprehensive, scalable IT service management solutions to empower MSPs of every size and scale worldwide to create highly efficient and profitable businesses that drive a measurable competitive advantage.

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SolarWinds N-central Reviews

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TSC Technician
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

The overview of the system and the ability of organizing based on clients and sites. Review collected by and hosted on G2.com.

What do you dislike?

The complexity of the design, it's a little hard to navigate the UI. But once you get the hang of it, and use the different settings often, you won't get lost in the UI. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Be prepared for a bit of a complicated start, but there's training videos to help you get on your feet, so don't be discouraged. Start with the training videos and work your way into making N-Central an integral part of your monitoring services. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Alarms with the customers, Patch management on various clients as well as remote installation of applications, software updates and OS updates to all clients, as well as remote assistance to the various clients and sites of the clients in the platform. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Automated management - I am able to get everything to run well and then setup notifications for anything that has failed. I can do more work more efficiently than I was able to previously.

Take control is probably the best integrated remote access software I've ever used. It works very well regardless of bandwidth and PC power, it scales very well. The application control and command prompt integration work very well.

Linux monitoring actually works fairly well for our Linux servers. Review collected by and hosted on G2.com.

What do you dislike?

The automation policies can be difficult to setup. Solarwinds backup, passportal and msp manager don't integrate very cleanly. The updates can be a little finicky. The support that solar winds provides is top notch if you give them a call.

Security Manager can be a pain to get installed without AD setup.

The whole premise of the stuff I dislike about solarwinds is all in the initial setup, after that it works great. I have not had any significant issues in months. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would highly recommend anyone looking for an RMM product to give solarwinds a shot I've been very happy with them for over a year. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Making sure everything is running and up to date without having to dig through everything manually. I have taken probably an hour of work daily to get a portion of it done, to being able to make sure everything is getting done without much intervention. My daily time has been cut down to about 15 minutes.

This gives me more time during the day to focus on the stuff that I actually want to get done. Review collected by and hosted on G2.com.

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Open Discussions in SolarWinds N-central
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

There is multiple ways to use N-Central be more efficient. The Automation Policy is great once you know how to use it. The dashboards have a great flexibility to be able to see what you want. Everything is in one website, antivirus,patch management, backup, etc. To be able to almost do what we want to control computers and servers remotely. You can put script you have already or create new ones and remotely push them without issue. We can easyly see what is the issue of every computer and server depending of what we want to see and what threshold we put. Review collected by and hosted on G2.com.

What do you dislike?

It is a little complex at first to understand every aspect of N-Central. The fact that you cannot separate screen when using the remote connexion from N-Central to a computer that has more than one monitor. It is not always easy to find the menu we want. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Being able to do a lot more remotely without asking the user to control the computer. We are able to use script and automation policy to be efficient in our work day to day. We are able to remote connect without using another 3rd party software. We are able to find informations via N-Central that would be long to find otherwise or that we would have to remote connect to find. Review collected by and hosted on G2.com.

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AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

N-Central is easy to setup and maintain. The product itself is packed with features, and is great for remote monitoring. There has been numerous cases where time has been saved by being able to easily pull up device info or by using Take Control to access a device. Review collected by and hosted on G2.com.

What do you dislike?

Unfortunately, you will quickly hit a limit with N-Central. After a certain point, you'll start to see that there is a lot of limitations behind N-Central. Tiny stuff - like being limited to a /18 on a discovery job, or not being able to save report settings in Report Manager. Or the fact that you can't configure different permissions for a sub-site for a site-user. The switch traffic sensor uses a hardcoded 100Mb/s up and down bandwidth, instead of using the actual detected port speed. There is a lot of stuff that is not configurable - stuff that has been hardcoded into N-Central for years. For certain things to be changed, it would literally require Solarwinds to edit the codebase. From an advanced/power user perspective, N-Central can be frustrating to administrate when trying to customize it to exactly your liking. Level 1 support is pretty much only able to reference KBs, and it is hard to get an escalation. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

N-Central is certainly worth a shot especially considering the free demos. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

N-Central makes monitoring and remote management of end user devices and servers extremely easy. There is certain things that N-Central catches that could otherwise be missed - clock drift, services being stopped, missing patches, or AD replication status. Review collected by and hosted on G2.com.

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AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

N-Central has given us the ability to increase revenue and provide top notch support for our clients. Many of clients are routinely audited. Since they have signed with us, passing patching, Microsoft and 3rd party audits are getting through.

We are finding the reporting and alerting features to be very useful. Reports are easily created and shared with our Managed Clients. The connection to our PSA ConnectWise helps us create tickets automatically that otherwise may have gone unnoticed. Review collected by and hosted on G2.com.

What do you dislike?

Solarwinds Support requires improvement. Often we would have to reach out to our Account Manager to escalate issues. Even then, getting a good support representative would be a shot in the dark and if you did receive a good engineer, they are often not assigned to your case. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The level of customization allows our team to work effectively. We are able to monitor hundreds of nodes, multiple environments all within a single pane. This has increased our ability to sign additional clients without affecting the quality of work.

This allows our techs to work on higher level tasks for our clients. Review collected by and hosted on G2.com.

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CI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I was offered a $25 Amazon gift card to provide this review. Review collected by and hosted on G2.com.

What do you dislike?

The company SolarWinds acts in bad faith. During the N-Central sign up process they offered us a free trial of another product. We tested the product very briefly and then never used it again. 12 months after starting our trial, and more than 10 months after the last time we used it, Solarwinds added this product to our invoice with no notification and billed us for one year (our new bookkeeper didn't' catch it). We didn't use the trial product with the exception of a short testing period, we didn't intend on signing up for a payable subscription and we were never notified of the extension of the term. When we pointed out the fact that we signed up for a FREE trial with a 1-year term, they pointed to some fine print saying "the subscription is billable and all credits are denied". Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Consider training. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

There are many other solutions out there, I suggest you look at them. Review collected by and hosted on G2.com.

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Director Of Information Technology
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like the fact that everything is in one place. Easy to use and monitor. Review collected by and hosted on G2.com.

What do you dislike?

It is hard to find something to actually dislike about this product. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

We have used other products, like Kaseya. The SolarWinds N-central product is superior by far. Don't waste time and money, start with the best, because it works. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Remote management of all our customer endpoints in one screen and with just a few clicks. The benefit of being able to see any issues with a node verses just what we monitor. Review collected by and hosted on G2.com.

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AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Most helpful is the over view of a customer location. We like being able to see and check the overall health of an environment. Look at software installed and at times remove software in the background. Managing patching has been helpful although see dislike section for more on this. Have take control integrated into the system makes working with our clients a snap as the remote access is already there. No need to walk customers though the process of install additional software. We like the scripting option to run scripts or processes on the systems. Review collected by and hosted on G2.com.

What do you dislike?

I really have two complaints about the product (one really isn't about the product as much as the model). First complaint is really centered on just the overall stability issues with patching. The patching system has been pretty glitchy over the last year. This has improved some over the last few updates but it has cost us lots of time getting this processes working with some level of confidence and even at that is still requires lots of baby sitting. Second issue is really about solarwinds model on this software. We had some clients downsize and as a result we had to remove some licenses. I think it is pretty ridiculous that it takes a month and a half (we removed licenses last week of august and the adjustment can't reflect until our October bill. I can add a license in day but removal is obviously designed because solarwinds expects/wants this to never happen. I get the model from your dollars and cents standpoint but it is designed to hurt your customers. We get it too we don't want to loose those anymore than you do but by forcing this model it forces us to approach you guys from a much more hostile mode. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Be prepared to spend some time setting up and learning the product. As will any highly flexible product there is lots of control and lots to learn at the same time. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It has made it easy to build contracts around our support infrastructure. Overall I think it keeps a healthy, supportive, and engaged relationship with our customers. This was not always possible with the original break fix model. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

It's so easy to see a birds eye view of what's wrong with any of your clients' devices and very easy to troubleshoot those issues, too. Right from the device list console you can access a command prompt, see services, processes, startup applications, printers, access the file system, and remote control to that device all from a search bar after login and with just a few clicks. It really doesn't get much easier than that. Review collected by and hosted on G2.com.

What do you dislike?

There's so much opportunity for customizing monitoring and automation that sometimes it's hard to find exactly what you're looking for. Documentation is a big help here and support has been pretty good with helping you find what you're looking for. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Set it up and use it for a few months. I've used Connectwise Automate with another company and this is far better in ease of management for administrators and ease of use for technicians. I've used Continuum and Ninja RMM and our technicians struggled with both. The vast toolset that's made available through N-Central will make your business more efficient and may loosen some resources to take on other projects to help you grow your business. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We're helping our clients get about the business of doing business. We want to enable them to achieve their goals without the technology barriers that many businesses face. Everyone has issues with technology. When they do have issues we want them to be able to communicate with us quickly so we can get them resolved quickly and efficiently. An easy to read interface coupled with easy to access tools make that kind of efficiency possible. Review collected by and hosted on G2.com.

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AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The ability to monitor and create tickets right in the dashboard as well as take control as any devices. Review collected by and hosted on G2.com.

What do you dislike?

The way licensing is handled is a bit annoying. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Preforming upgrades on the server itself can come with issues. But support usually fixes any issues. Review collected by and hosted on G2.com.

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AH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The user interface is very easy to navigate around once you get used to how it works.

It can be a bit overwhelling when learning. Review collected by and hosted on G2.com.

What do you dislike?

I wish the reporting was a tad easier to operate when first running them and not using templates.

Unable to copy folders to managed computers. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Patch management and software deployments. Review collected by and hosted on G2.com.

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AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

I would say the automation manger is what I like best. There are a lot of options to customize and create script without needing extensive experience with powershell. Review collected by and hosted on G2.com.

What do you dislike?

The only thing that I dislike is that sometimes it is hard to find certain features that I feel should be more easily accessible. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure to take advantage of your on-boarding sessions; they are very helpful Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Being able to have the automation's and run them remotely without even having to connect in to a customers computer has been very useful. Review collected by and hosted on G2.com.

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AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Monitoring remote networks devices with IP addresses. Access to in depth asset information and remote access. Review collected by and hosted on G2.com.

What do you dislike?

Mobile version through APP store is not user friendly. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Will give you just about all the information you may need to get up to date health of a network device are some of the benefits. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Connectivity issues, patch management and virus infections are just some... Review collected by and hosted on G2.com.

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I.T. Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I can deploy patches with the click of a button. I can support my clients remotely very quickly. I can now deploy sentinel one with ease no longer do i have to remote into a computer to do so. Review collected by and hosted on G2.com.

What do you dislike?

Patch 2.0 shows missing patches that i declined scewing my day to day checking of the clients. ALso no way to eliminate older patches that i do not wish to deploy because they may break certain applications. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I can now deploy av by remote command line and the users never know i touched their pc. I can also support them fairly quickly Review collected by and hosted on G2.com.

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AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

The capabilities of what it can do. There is many canned monitors and scripts available for almost any scenario. Review collected by and hosted on G2.com.

What do you dislike?

Navigation through the setup could be a little more fluid rather than jumping from tab to tab or link to link. If the settings can be on a singular page as a policy, that would be great. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

None at this time Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Less administrative work and more automated work Review collected by and hosted on G2.com.

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AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

After getting your parameters set up properly, it makes it easy to manage multiple clients. The TakeControl integration is very useful and continues to improve and add features. Getting a feel for device health is easy by using the dashboards. Review collected by and hosted on G2.com.

What do you dislike?

It does take a while to get set up properly and most upgrades to N-Central require setting aside some time to review existing monitoring parameters and tweak as needed.

Technical support could use some improvement. The first answer is always to upgrade, even if that has no impact on the issue you are facing. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Take the time at the onset to fully understand the options and features so that you can set it up correctly initially. Be sure to document what you have decided for policies and configuration so that it is easy to follow the upgrade paths and double check that rules remain intact. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It has made it easier to receive alerts on service failures and device health changes. The integration with our PSA has been easy to set up. We now have an easy way to remote in to all managed devices and that has saved a tremendous amount of time.

We also utilize the scripting and automation tools that are built-in to perform commonly needed functions. Review collected by and hosted on G2.com.

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AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The only good about SolarWinds N-Central is that it's a spinoff CentOS. Review collected by and hosted on G2.com.

What do you dislike?

Everything. The product is huge and really uncomfortable to use. Support are sneaky guys: first; when I contacted one guy; he said to file "all my concirns" (about security of the product" as a separate issues in their ticket system. So I've used my time to do it and created 9 issues (NCentral is just large security hole that will allow everybody to just access your infrastructure and do whatever they want to). But then; I've got a contact from some guy from the "Escalation department", who said that I don't have to contact them directly (LOL) with any issues; rather to contact a RESELLER company or contact COMPANY WHERE I WORK. Lol. Then they banned my account where I asked my questions considering the security of the product. So my day is wasted. Never touch anything from this company. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Just don't use this software. If you bought it; ask for money back. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We tried to solve the windows updates and password control issues for the company internal hardware Review collected by and hosted on G2.com.

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IT
Computer Networking
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Having everything setup and just running smooth Review collected by and hosted on G2.com.

What do you dislike?

The interface is very poor. Items are grouped in bad areas, there is no way to drag and drop to make your own menu. I really wish they would put some time into this. I also wish that when you right click and open in new tab, it doesn't auto open that tab. Be nice to open many machines and then tab through them. I also really hate how buggy the remote access is on the MACOS. I would really appreciate it if they could do dual screen to dual screen remote. All our clients have 2 monitors and its a pain to swap back and forth. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Take the time to learn early. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Being able to automate companies makes our day to day operation very easy. Patch management is important for our company to stay compliant. We need this for the healthcare clients of ours. I like how quickly we can find a computer to examine. On our old Atera RMM, it was very slow and we could not easily move between companies.

Another benefit to us is the pricing structure. It is expensive to pay per machine, but when the clients need to remote on to their machines, it is really nice to create a user for free and give them access to the devices they need. Review collected by and hosted on G2.com.

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Network Operations Center Engineer
Information Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The thing I like most about N-Central is the ability to tailor it to your needs. If it were a cellphone it would be Android, if it were an operating system it would be Linux. The sheer amount of power to customize for your unique setup, at a global level, a client level, or even an individual device level is unreal. The patching engine works reasonably well, the integrated AV Defender is super easy to deploy and maintain. The built-in remote connect tool works great for our technicians. We've actually moved from primarily using TeamViewer to primarily using Take Control. Review collected by and hosted on G2.com.

What do you dislike?

All of that customization comes at the price of complexity. I'm the "N-Able guy" for our company because I'm the one that's taken the (quite extensive) amount of time to learn all the ins-and-outs of the product. I'm still certain there are better solutions to our configuration; more automation that we could have the system do rather than our helpdesk technicians, but as is often the case: you don't know what you don't know... and N-Central has a lot of stuff going on to know. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

N-Central is a very powerful product. It will take some time to learn all the features available and how they interact with other parts of the system and other systems outside of N-Central itself. You should probably consider having a person on your staff dedicated to championing this program to get the most out of it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The notification and PSA integration has allowed us to really hone in on ticket creation. There are some things that N-Central monitors by default that we frankly just don't care about. There are other things that N-Central doesn't know how to monitor by default and we had to teach it how. Over the years, we've been able to really curate the amount of tickets created by the system, where they go, what priority they are given, etc. We think we've found a great balance in keeping our clients happy without driving ourselves crazy trying to make every network picture perfect.

We're also just now getting into more automation routines and having the system automatically try and repair more of our problems before the ticket gets to a technician. Review collected by and hosted on G2.com.

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Systems Engineer
Information Technology and Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

The patch management and automation manager in N-Central are much better than other RMM demos i've done. The amount of granularity with rules and permissions etc is wonderful as well.

AutoTask PSA integration is WONDERFUL and perfect for ticketing and device exports / making configuration items. Ticketing recipients feature to have many different types of ticket configurations is invaluable for us.

Report Manager's Executive Report is also invaluable for us and the report manager replacement is on our wish list. Review collected by and hosted on G2.com.

What do you dislike?

The time it takes for rollout of quality of life features and new features is very slow.

There are many quality of life features such as advanced filters (like how you target for alerts in NPM, NCM etc) or being able to do bulk activities like device asset info gathering, or customizing the all devices view with more columns with asset information is necessary.

The speed of page loads is very slow, and direct support tools are almost useless, because of speed and disconnects.

I would like there to be better support for deploying Feature Updates, maybe build in automation policies or scripts to help deploy and run those upgrades in a way other than through Patch Management.

Support engineers via chat can be very painful to get information from, it's very hit or miss with the overseas support. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

While there is quite a large learning curve, N-Central is very powerful and more capable than other RMM platforms. The community with other partners is great and north america based support are awesome. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are monitoring and ticketing on many devices for our customers and providing proactive maintenance and support instead of just reactionary support.

Also providing engineers a view/dashboard for active events and easy ability to remotely work on devices, deploy scripts, behind the scenes things.

Automation via powershell scripts and automation manager are very very beneficial and saves us time and makes out bottom line better. Review collected by and hosted on G2.com.

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COO
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

The most important thing is to be able to see the health of all of your clients at any time. To be able to jump into the different client machines and do things remotely (without having to roll a truck) is invaluable. Review collected by and hosted on G2.com.

What do you dislike?

That you have to have a pro license for the advanced features. The majority of ours are essential device so they do not have all of the cool features that are mentioned so often in all of the advertising. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Almost all of our help desk tickets are worked remotely and within minutes. That is the biggest benefit. The ability to see our clients screens and see what issue they are experiencing in real time has transformed the way we work. We solve all issues from slow computers, printing problems, restarting services, being able to remote in from home for the client, etc. Review collected by and hosted on G2.com.

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Enterprise Network Engineer
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

We use NCentral as our core RMM application, deployed across hundreds of clients and thousands of systems. It works very well for us to handle monitoring, management, automated tasks and scripts, managed antivirus, patching, etc. We’ve been using it for years and are quite happy with it. Review collected by and hosted on G2.com.

What do you dislike?

The patching system can be problematic. It generally works fine, but once in a while we run into issues with how patches are deployed. I’d also like to see a Linux probe. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are an MSP, check out NCentral for your RMM needs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This is one of our core applications, so it is used extensively by everyone. Technicians and engineers use it for management and support. Sales uses it for inventory reports. NOC uses it for alerts, patching, etc. All in all it is uses for resolving tons of problems. Review collected by and hosted on G2.com.

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Computer Technician
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

The built-in deployment of patching and antivirus is hugely helpful as an MSP. Remote monitoring of the health of critical hardware has enabled us to prevent or quickly remediate issues and problems that would have otherwise caused major downtime. Review collected by and hosted on G2.com.

What do you dislike?

My largest complaint is not actually in the software itself, but in accessing the software. I use microsoft authenticator for my MFA, and in order to gain access to the portal, I have to actually open my phone and open the app and then enter the code. If it worked with the "Pushed" MFA alert from the app to approve, then I could use my apple watch to authenticate and gain access quicker but equally as secure. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Preventative maintenance is a huge problem solved. This tool has enabled us to truly offer high-level managed services. Review collected by and hosted on G2.com.

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IT Analyst II
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The training was focused towards beginners and gave me a good perspective on how to add automation into my N Central day to day life. Review collected by and hosted on G2.com.

What do you dislike?

During some of the the timed labs, other participants would ask unrelated questions during the lab, and it proved to be a little distracting. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great product for MSPs and Managed IT services companies, once you get the hang of it. Great on boarding and technical support and very good training material and online sessions as well. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Automating repeat support issues or self healing options for common problems in our client base. Can definitely be a time save and easy reactive way to address issues. Review collected by and hosted on G2.com.

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Field Engineer
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

The most helpful tool within N-Central would have to be the report manager and to have the ability to install probes on a network to pick up diagnostics of prospects current network configuration for a period of 30 days or so then the ability to print the report and consult with the client all of strengths/weaknesses. Review collected by and hosted on G2.com.

What do you dislike?

Do not currently have a dislike on this product Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With the power of N-Central I am able to sit with a copier client that I have and explain to them that I have tools that could provide a current network report that will grade their current IT providers work and talk about a more proactive service rather than client currently calling support for break fix updates and antivirus. Review collected by and hosted on G2.com.

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