--- title: SolarWinds IT Incident Response (Squadcast) Reviews meta\_title: 'SolarWinds IT Incident Response (Squadcast) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 310 reviews by the users' company size, role or industry to find out how SolarWinds IT Incident Response (Squadcast) works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 310 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # SolarWinds IT Incident Response (Squadcast) Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by SolarWinds IT Incident Response (Squadcast) but has limited features. Are you part of the SolarWinds IT Incident Response (Squadcast) team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! SolarWinds® Incident Response (formerly Squadcast) is a premier unified incident management platform engineered to help modern enterprises automate response workflows, minimize downtime, and maximize engineering efficiency. Built on a robust Reliability Automation Platform, our solution seamlessly integrates on-call scheduling and incident response into a single, high-visibility interface. In today’s complex hybrid and multi-cloud environments, observability alone isn’t enough. SolarWinds Incident Response bridges the gap between detection and resolution. By unifying alerts from over 200 third-party tools, our platform uses AI-powered correlation and intelligent deduplication to eliminate alert fatigue. For DevOps, SRE, and IT teams, this means a massive reduction in "noise," allowing them to focus on critical system health rather than chasing false positives. Key Benefits for High-Performing Teams include: Accelerated Remediation: Drive significant operational improvements, with customers reporting up to a 68% reduction in Mean Time to Remediation (MTTR) and a 93% improvement in Mean Time to Acknowledge (MTTA). Intelligent On-Call Management: Automate complex scheduling and escalation paths. Ensure the right subject matter expert is reached instantly via Slack, Microsoft Teams, SMS, or mobile app notifications. Proactive SRE Workflows: Move beyond reactive firefighting. Use standardized runbooks, automated post-mortems, and SLO tracking to adopt Site Reliability Engineering (SRE) best practices effortlessly. Real-Time Collaboration: Empower cross-functional "incident swarming" with integrated communication tools and shared visibility, ensuring stakeholders are kept informed through automated status pages. Our mission is to provide the most user-friendly incident management solution on the market. By combining deep observability insights with proactive automation, we empower companies to strengthen system reliability and deliver seamless digital experiences. Whether you are managing on-premises infrastructure or scaling in the cloud, SolarWinds Incident Response provides the structured approach needed to maintain operational resilience. Transform your incident lifecycle from a manual burden into a streamlined, automated engine for continuous improvement. * * * Seller [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc) Discussions [SolarWinds IT Incident Response (Squadcast) Community](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/discuss) Languages Supported English Solution Type All-in-One Overview by Amiya Adwitiya Show More ## Pricing Pricing provided by SolarWinds IT Incident.... ### Pro $9.00 Per Month ### Premium $16.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/pricing) ## Top-Rated Alternatives [ ![PagerDuty](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "PagerDuty") PagerDuty 4.5/5(972) ](https://www.g2.com/products/pagerduty/reviews) [ ![Opsgenie](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Opsgenie") Opsgenie 4.2/5(54) ](https://www.g2.com/products/opsgenie/reviews) [ ![xMatters](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "xMatters") xMatters 4.5/5(786) ](https://www.g2.com/products/xmatters/reviews) [ View All Alternatives ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/competitors/alternatives) ## User Insights Average based on 310 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![Verified User in Logistics and Supply Chain](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Logistics and Supply Chain") UL Verified User in Logistics and Supply Chain Small-Business (50 or fewer emp.) 12/5/2023 "Squadcast offers premium features at no cost to users" 4/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? We are a small to medium sized business that develops and operates cloud based software services to customers primarily in manufacturing. Most customers run shifts around the clock however we are only staffed during normal business hours. If there is a network or software issue that takes place after hours its critical that we be alerted. With Squadcast we have found that we can determined which alerts we want prioritized, which we want to ignore, we can even suppress repeated alerts. After doing research we found Squadcast was the best value allowing us to have many team members on our support rotation and all while still utilizing the first tier of service which does not cost us. Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? My only issues have been with the IOS app having bugs however I am not aware of any of the previous bugs that we encountered still being an issue. It appears as though they have all been addressed. These inluded not being able to add notes to a ticket and login issues. Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? Allows us to have application up time monitoring to ensure we don't have any outages that go uncaught. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Chris A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chris A.") CA Chris A. Service Delivery Manager Mid-Market (51-1000 emp.) 6/1/2023 "Increase your support operations efficiency" 5/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? Squadcast has all the core functionality to support your operations, alert management, and escalations at a very reasonable price point. Technical support has been excellent, and they provide fast response to support. Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? They are minor - the mobile app is not as configurable as some competitors such as custom sounds. That being said, there is always improvements in this space so I am sure it will be addressed soon. Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? Correlation of multiple alerts to single events to simply our alert management. This eases the interactions for a recurring event (i.e. lost connectivity) where a monitoring system will continuously spawn alerts. Review collected by and hosted on G2.com. Show More Response from Chitra Bisht of SolarWinds IT Incident... [Editedit](https://www.g2.com/survey_responses/solarwinds-it-incident-response-squadcast-review-8168762/official_response/edit) Thank you for your positive feedback on Squadcast! We appreciate your support! 9/1/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Pelin C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pelin C.") PC Pelin C. Mid-Market (51-1000 emp.) 3/14/2023 "Good with one Problem" 3.5/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? It's a relatively good price compared to other paging software. It is able to call people in multiple countries and you can create teams and on-call shifts easily. Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? We use Sentry for logging and Squadcast for paging. Currently, we are not able to mark the issue as resolved on Sentry once we've done it for Squadcast. i've reached out to both Sentry and Squadcast for this issue, and although you guys allow for outbound calls, the Sentry issue URL ends with /\ , so we're not able to do a batch operation. Hence, it doesn't work. Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? Alerting people of fatal issues we're facing. Review collected by and hosted on G2.com. Show More 12/18/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JB Jonah B. CEO Small-Business (50 or fewer emp.) 4/21/2021 "Great Incident Management" 5/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? We're able to centralice all Incidences in one single application and it was really easy to implement and integrate. Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? Sometimes it's hard to find what we're looking for. Better ordering in tables and search-elements would be great. Review collected by and hosted on G2.com. Recommendations to others considering SolarWinds IT Incident Response (Squadcast): Try the free verison. It's just Limited in the amount. Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? Having one place for all incidents. Review collected by and hosted on G2.com. Show More 3/27/2024 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Small-Business (50 or fewer emp.) 11/14/2023 "Keep On Top of Service Failures" 4/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? Squadcast is great for alerting you when important services are experiencing high volumes of errors that require your attention. It integrates well with other monitoring tools such as Azure Insights and Datadog. I'm sure there are more but those are just the 2 we use and there isn't any issues setting up the specific rules for when to notify us. The on-call feature is great so you can have 24 hour observation without being glued to a screen and it doesn't leave any 1 person or teammate being responsible for the whole show. Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? Sometimes the same alert will continually blow up your phone while you are currently investigating the issue. This is highly aggravating. I know there are suppression rules and other mechanisms in place to limit these alerts manually, but there should really be something built in where if a second/third/fourth alert comes in for the same issue while the first one is still active then it doesn't need to make that awful noise on your phone that disrupts you while working. Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? It gives up visibility to errors as they happen without needing to stare are incoming logs in realtime. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") IC Verified User in Computer Software Mid-Market (51-1000 emp.) 11/8/2023 "A Reliable Partner in Incident Management" 5/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? I've been using SquadCast for incident management, and I must say it has significantly enhanced our team's efficiency and response time. This platform stands out as a reliable and robust solution for handling incidents seamlessly. One of the key strengths of SquadCast is its intuitive and user-friendly interface. Navigating through the incident management process is a breeze, even for team members who may be new to the platform. This simplicity contributes to quicker adoption and a smoother workflow during high-pressure situations. The real-time collaboration features have proven invaluable for our team. Having a centralized platform for communication and coordination ensures that everyone is on the same page during incidents. This has greatly improved our ability to respond promptly and effectively, minimizing downtime and potential disruptions. SquadCast's notification system is a game-changer. The customizable alerts and escalations ensure that the right people are notified at the right time, reducing the risk of oversight and allowing us to address issues proactively. The platform's reliability is commendable. We have experienced consistent performance and uptime, providing us with the confidence that SquadCast will be there when we need it most. The robustness of the system has instilled trust within our team and has become an integral part of our incident response strategy. Furthermore, the customer support from SquadCast has been exceptional. The team is responsive, knowledgeable, and genuinely invested in the success of its users. Any questions or concerns are addressed promptly, creating a positive and supportive experience for our team. In conclusion, SquadCast has proven to be an indispensable tool for incident management. Its user-friendly interface, real-time collaboration features, and reliable performance make it a standout choice for teams looking to streamline their incident response processes. I highly recommend SquadCast to any organization seeking a top-notch incident management solution. Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? Expanding integration options could enhance its compatibility with a broader range of existing tools in users' workflows. Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? Efficient Incident Response: Problem: Responding to incidents in a timely and organized manner can be challenging. Without a centralized platform, teams may struggle to coordinate efforts and communicate effectively during critical situations. Solution (Benefit): SquadCast provides a centralized incident management hub, facilitating real-time collaboration and communication. This streamlines the incident response process, ensuring that teams can quickly and efficiently address issues, reducing downtime and minimizing the impact on operations. Proactive Issue Resolution: Problem: Identifying and addressing potential incidents before they escalate can be difficult without a robust notification and alerting system. Teams may miss critical issues or experience delays in response times. Solution (Benefit): SquadCast offers customizable notification alerts and escalations, allowing teams to stay informed about incidents in real time. This proactive approach enables quicker responses, reducing the likelihood of incidents turning into major problems and enhancing overall system reliability. Review collected by and hosted on G2.com. Show More Response from Chitra Bisht of SolarWinds IT Incident... [Editedit](https://www.g2.com/survey_responses/solarwinds-it-incident-response-squadcast-review-8844369/official_response/edit) Thanks for your thorough review! It's great to hear how Squadcast has improved your team's efficiency and response time. We appreciate your time in passing on the feedback on expanding integration options. We'll keep working to enhance compatibility with existing tools. We're continuously adding new integrations based on our customers' requirements and requests to streamline workflows! Thanks again. Current UserValidated ReviewerSource: Organic ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") UI Verified User in Internet Small-Business (50 or fewer emp.) 11/8/2023 "The best incident management tool out there." 5/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? Squadcast has been a game-changer for my team's collaboration and productivity. The user-friendly interface makes it a breeze to set up and manage projects, and the real-time collaboration features have significantly improved our workflow. The platform's reliability in handling audio and video calls has been impressive, ensuring that our communication is seamless, even across remote teams. One standout feature is the ease with which Squadcast integrates with other tools we use daily, streamlining our processes and centralizing information. The detailed analytics and reporting capabilities provide valuable insights into our team's performance and help us make data-driven decisions. Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? One aspect is the mobile app experience, which could be more polished for on-the-go accessibility. Enhancing the app's features and ensuring a seamless transition between desktop and mobile could further improve the user experience. Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? Helps me monitor various workflows, and respond to incidents almost immediately Review collected by and hosted on G2.com. Show More Response from Chitra Bisht of SolarWinds IT Incident... [Editedit](https://www.g2.com/survey_responses/solarwinds-it-incident-response-squadcast-review-8844203/official_response/edit) Thank you for your feedback! We're continuously working to improve the mobile app and release new updates regularly. Your experience and input are valuable to us, so please keep us posted on how we can make Squadcast even better for you! Current UserValidated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 8/27/2024 "Simplicity in incident management" 4/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? the UI is simple and easy to use, cater all functionalities needed from basic until advance Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? sometimes lagging in making the phone call escalation Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? Oncall management, escalation, stats, alerting, SLO, amazing support Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite KD Kateryna D. Mid-Market (51-1000 emp.) 11/14/2023 "Great documentation and easy to use tool" 5/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? Squadcast is an easy to use and integrate incident management and on-call alerting platform. The alerts, and send notifications works perfect for us. Free Trial plan gives you an oportunity to try it out and see how great it is. Very quick response from the support team. Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? I would recommend improving custumazation, for examle create more labels for users to categorised easier. Everything else is great so far. Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? Helps us to extend agile incident management workflows to your existing environment with on-call scheduling, escalations, and incident tracking. Review collected by and hosted on G2.com. Show More 12/5/2023 Current UserValidated ReviewerSource: Organic PS Piyushkumar S. IT Infrastructure Manager Small-Business (50 or fewer emp.) 6/1/2023 "Streamlined Incident Resolution" 5/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? Squacast Gives real time alerts,also gives an alert schedule which is most effective thing about the squadcast which i like. Also a live site monitoring is a great feature i used and like the most Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? There is nothing in this squadcast which i didn't like about, i like all the facilities and services provided, countered some bugs while using it but it is negligible to an attention. Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? Squadcast is solving a problem while website down it gave real time alert about the website is down via calls.SMS,and E-mail.It also get integrated with another application like slack and others. Review collected by and hosted on G2.com. Show More Response from Sanjog Sandhu of SolarWinds IT Incident... [Editedit](https://www.g2.com/survey_responses/solarwinds-it-incident-response-squadcast-review-8169369/official_response/edit) We're grateful for your review. Your insights contribute significantly to our continuous improvement process :) 11/8/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about SolarWinds IT Incident Response (Squadcast)? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about SolarWinds IT Incident Response (Squadcast) ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/discussions/new) GU Guest User • Last activity almost 4 years ago How much does SquadCast cost? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/how-much-does-squadcast-cost) ![Ross B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ross B.") RB Ross Briggs • Last activity about 1 year ago Would Squadcast integrate well with existing tools like Slack, Jira, and AWS CloudWatch? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/would-squadcast-integrate-well-with-existing-tools-like-slack-jira-and-aws-cloudwatch) [ View all Discussions ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/discuss) ## Pricing Options Pricing provided by SolarWinds IT Incident.... ### Pro $9.00 Per Month ### Premium $16.00 Per Month ### Enterprise Starting at $21.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/pricing) SolarWinds IT Incident Response (Squadcast) Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e5d47d6fbc279b6fd32f29b6058c25a9/pagerduty.png "Product Avatar Image") PagerDuty 4.5/5(972) [ Compare Now ](https://www.g2.com/compare/pagerduty-vs-solarwinds-it-incident-response-squadcast) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3bd3c330ae9473fec45e6ad0ceddf248/opsgenie.png "Product Avatar Image") Opsgenie 4.2/5(54) [ Compare Now ](https://www.g2.com/compare/opsgenie-vs-solarwinds-it-incident-response-squadcast) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_91bcb2c063fcfb0a82dfedcf1a6463d1/splunk-on-call.jpg "Product Avatar Image") Splunk On-Call 4.5/5(52) [ Compare Now ](https://www.g2.com/compare/solarwinds-it-incident-response-squadcast-vs-splunk-on-call) ##### ##### SolarWinds IT Incident Response (Squadcast) Features Administration Reports & Analytics Service Desk Incident Reports Process Workflow Functionality Alerting Automation Management Reporting Administration Console Access Management [ View More Features ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/features) ##### Categories on G2 [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Incident Management](https://www.g2.com/categories/incident-management)[IT Alerting](https://www.g2.com/categories/it-alerting) [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Incident Management](https://www.g2.com/categories/incident-management)[IT Alerting](https://www.g2.com/categories/it-alerting)[AI SRE Tools](https://www.g2.com/categories/ai-sre-tools) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What's the best online reputation management software](https://www.g2.com/discussions/best-app-for-online-reputation-management)[Most reliable fleet monitoring app for large fleets](https://www.g2.com/discussions/most-reliable-fleet-monitoring-app-for-large-fleets)[Which low-code platforms work well for non-technical teams that need to build internal tools without waiting on a development team?](https://www.g2.com/discussions/low-code-development-platforms-which-low-code-platforms-work-well-for-non-technical-teams-that-need-to-build-internal-tools-without) [What are the highest rated co-browsing platforms for financial institutions that need to reduce support costs while maintaining strict customer privacy standards?](https://www.g2.com/discussions/what-are-the-highest-rated-co-browsing-platforms-for-financial-institutions-that-need-to-reduce-support-costs-while-maintaining-strict-customer-privacy-standards)[What are the best owned media platforms for independent creators building audiences without losing ownership?](https://www.g2.com/discussions/what-are-the-best-owned-media-platforms-for-independent-creators-building-audiences-without-losing-ownership)[Pros and Cons Details](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)