--- title: SolarWinds IT Incident Response (Squadcast) Reviews meta\_title: 'SolarWinds IT Incident Response (Squadcast) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 310 reviews by the users' company size, role or industry to find out how SolarWinds IT Incident Response (Squadcast) works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 310 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # SolarWinds IT Incident Response (Squadcast) Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by SolarWinds IT Incident Response (Squadcast) but has limited features. Are you part of the SolarWinds IT Incident Response (Squadcast) team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! SolarWinds® Incident Response (formerly Squadcast) is a premier unified incident management platform engineered to help modern enterprises automate response workflows, minimize downtime, and maximize engineering efficiency. Built on a robust Reliability Automation Platform, our solution seamlessly integrates on-call scheduling and incident response into a single, high-visibility interface. In today’s complex hybrid and multi-cloud environments, observability alone isn’t enough. SolarWinds Incident Response bridges the gap between detection and resolution. By unifying alerts from over 200 third-party tools, our platform uses AI-powered correlation and intelligent deduplication to eliminate alert fatigue. For DevOps, SRE, and IT teams, this means a massive reduction in "noise," allowing them to focus on critical system health rather than chasing false positives. Key Benefits for High-Performing Teams include: Accelerated Remediation: Drive significant operational improvements, with customers reporting up to a 68% reduction in Mean Time to Remediation (MTTR) and a 93% improvement in Mean Time to Acknowledge (MTTA). Intelligent On-Call Management: Automate complex scheduling and escalation paths. Ensure the right subject matter expert is reached instantly via Slack, Microsoft Teams, SMS, or mobile app notifications. Proactive SRE Workflows: Move beyond reactive firefighting. Use standardized runbooks, automated post-mortems, and SLO tracking to adopt Site Reliability Engineering (SRE) best practices effortlessly. Real-Time Collaboration: Empower cross-functional "incident swarming" with integrated communication tools and shared visibility, ensuring stakeholders are kept informed through automated status pages. Our mission is to provide the most user-friendly incident management solution on the market. By combining deep observability insights with proactive automation, we empower companies to strengthen system reliability and deliver seamless digital experiences. Whether you are managing on-premises infrastructure or scaling in the cloud, SolarWinds Incident Response provides the structured approach needed to maintain operational resilience. Transform your incident lifecycle from a manual burden into a streamlined, automated engine for continuous improvement. * * * Seller [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc) Discussions [SolarWinds IT Incident Response (Squadcast) Community](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/discuss) Languages Supported English Solution Type All-in-One Overview by Amiya Adwitiya Show More ## Pricing Pricing provided by SolarWinds IT Incident.... ### Pro $9.00 Per Month ### Premium $16.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/pricing) ## Top-Rated Alternatives [ ![PagerDuty](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "PagerDuty") PagerDuty 4.5/5(972) ](https://www.g2.com/products/pagerduty/reviews) [ ![Opsgenie](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Opsgenie") Opsgenie 4.2/5(54) ](https://www.g2.com/products/opsgenie/reviews) [ ![xMatters](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "xMatters") xMatters 4.5/5(786) ](https://www.g2.com/products/xmatters/reviews) [ View All Alternatives ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/competitors/alternatives) ## User Insights Average based on 310 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![Thrinadh K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thrinadh K.") TK Thrinadh K. SRE Mid-Market (51-1000 emp.) 5/19/2023 "Good experience" 3.5/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? Able to configure routes based on priority, clean schedules. Great that we modified the way we can update the incidents in the new status page. Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? Unable to group the alerts. Squadcast unable to respect the inhibit rules firing from alertmanager Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? Currently we are using only for getting pages. Review collected by and hosted on G2.com. Show More Response from Chitra Bisht of SolarWinds IT Incident... [Editedit](https://www.g2.com/survey_responses/solarwinds-it-incident-response-squadcast-review-8113615/official_response/edit) Your cooperation is greatly appreciated, and we look forward to resolving this matter for you. Thank you for choosing Squadcast! 9/21/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller PC Pranav C. DevOps Engineer Small-Business (50 or fewer emp.) 6/7/2023 "Get Notified Instantly with squadcast" 5/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? The best tool I have used till now for alerting, which notifies you instantly by calls when any critical event occurs. I found this best to use for alerting. Compared to pagerDuty this is way better to use. Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? Sometimes at the initial level of use, it may take time to understand the UI, other than this, as a user, i don't find any dislikes. Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? As a User, it effectively solves the problem by alerting on call when a critical event occurs. We have so many servers for monitoring which are being monitored and alerted by squadcast very easily. Review collected by and hosted on G2.com. Show More Response from Chitra Bisht of SolarWinds IT Incident... [Editedit](https://www.g2.com/survey_responses/solarwinds-it-incident-response-squadcast-review-8190428/official_response/edit) Thank you for the fantastic review! We're thrilled to hear Squadcast has become your go-to tool for critical incident alerting. 6/10/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller MK Muhamed K. Enterprise (\> 1000 emp.) 11/13/2023 "A helpful reminder tool" 4/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? squad cast on call services helping us to filter important things among 1000 mails. Easy to undersatnd thins from UI. Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? Lots of false alerts unwanted alerts need to filter out to reduce continuous calls. Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? Tickets distribution and resource health monitoring . By these action user can save lot of time and work will equally distributes among team members. Review collected by and hosted on G2.com. Show More Response from Chitra Bisht of SolarWinds IT Incident... [Editedit](https://www.g2.com/survey_responses/solarwinds-it-incident-response-squadcast-review-8861875/official_response/edit) Thank you for your feedback! We're glad Squadcast helps filter important alerts and has an easy-to-understand UI. We suggest you leverage smart tagging and routing (https://support.squadcast.com/services/event-tagging) (https://support.squadcast.com/services/alert-deduplication-rules), global event rulesets (https://support.squadcast.com/global-event-rulesets/global-event-rulesets), fine tune alert threshold, intelligent alert routing (https://support.squadcast.com/services/intelligent-alert-grouping-iag), etc. Furthermore, our support team is happy to assist via https://www.squadcast.com/support-ticket-form or live chat in the app. Validated ReviewerSource: Organic MC Miguel C. Small-Business (50 or fewer emp.) 10/26/2023 "Does what it is supposed to do" 4/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? Does what it is supposed to do Allows the right people to get notified Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? Nothing really, but it would be nice to have templates for frequent responses Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? Solving emergencies Review collected by and hosted on G2.com. Show More Response from Chitra Bisht of SolarWinds IT Incident... [Editedit](https://www.g2.com/survey_responses/solarwinds-it-incident-response-squadcast-review-8769681/official_response/edit) Thanks for your positive feedback! Can you could you please provide more specific details or examples for the frequent response template you'd like to have? Feel free to write to us here: https://www.squadcast.com/support-ticket-form Current UserValidated ReviewerSource: Organic ![Krupa kiran B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Krupa kiran B.") KB Krupa kiran B. Network & Security Administrator Small-Business (50 or fewer emp.) 12/21/2022 "It was great experience using squad cast." 4.5/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? I like the Incident alert systems, on-call shifts, and SLO. Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? It does work well unless they have some maintenance issues. Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? when a client raises a query, it will generate a ticket on squad cast alert and I will acknowledge the alert and respond to the client. Review collected by and hosted on G2.com. Show More 9/21/2023 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 10/26/2023 "it's not super intuitive to use without a ton of onboarding" 1.5/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? it's cheaper than pagerduty, and it can get the job done Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? The UI is not intuitive. I just want to know if I am on call RIGHT NOW, when I'm on call next, and make it easy to swap on calls with teammates. You shouldn't need to do a 45 minute onboarding to figure this out. Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? managing and scheduling on call rotations, escalating issues Review collected by and hosted on G2.com. Show More Response from Chitra Bisht of SolarWinds IT Incident... [Editedit](https://www.g2.com/survey_responses/solarwinds-it-incident-response-squadcast-review-8770242/official_response/edit) Hey, thank you for taking out time to share your review. You can click on Schedules from the left side navigation sidebar to view the ongoing and upcoming schedules along with shift length and details of members on the shift. The platform provides multiple views of your on-call calendar - monthly, weekly, daily and list formats. You can refer our documentation. [See how SolarWinds IT Incident... improved](https://support.squadcast.com/schedules/schedules-legacy/who-is-on-call) Current UserValidated ReviewerSource: Organic PC pratik c. System Analyst Small-Business (50 or fewer emp.) 6/7/2023 Business partner of the seller or seller's competitor, not included in G2 scores. "Good for alerting" 5/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? Alerting is best with this tool. You get directly notified when any critical event related to your application occurs. Best tool i have used till now. Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? The level of customization options in Squadcast, such as configuring alerts and notifications, may be limited for some users who prefer more flexibility and granularity in their configurations. Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? Squadcast provides a reliable and robust alerting system that ensures timely notifications for incidents. It allows you to configure multiple notification channels, such as SMS, email, phone calls, and push notifications, to ensure that the right people are alerted promptly. Review collected by and hosted on G2.com. Show More Response from Chitra Bisht of SolarWinds IT Incident... [Editedit](https://www.g2.com/survey_responses/solarwinds-it-incident-response-squadcast-review-8188060/official_response/edit) Thanks for your positive review. Thank you for your feedback. We're constantly working to expand customization options! Here's a blog that might help: https://www.squadcast.com/blog/tips-to-never-miss-an-incident-notification-with-squadcast-escalations-policies Also feel free to share specific suggestions with our team. https://www.squadcast.com/support-ticket-form 6/10/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Nikhil T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nikhil T.") NT Nikhil T. Mid-Market (51-1000 emp.) 6/1/2023 "Squadcast is a great tool for Incident managment and Alerting" 4/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? Squadcast has integration with multiple alert sources. The alert source list contains almost all the tools available which are used in Cloud Engineering. Also, the integration with those alert sources is too easy to configure. Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? Till now we dint find any issues with Squadcast which we are not happy about. Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? We wanted an alerting tool which incident management. Squadcast solves our problem of alerting with incident management functionally. Right, we have a single tool for managing our alerts and incidents. It also helps us to manage runbooks which helps us to solve any incidents quickly. Review collected by and hosted on G2.com. Show More Response from Chitra Bisht of SolarWinds IT Incident... [Editedit](https://www.g2.com/survey_responses/solarwinds-it-incident-response-squadcast-review-8169480/official_response/edit) Thrilled to hear you appreciate Squadcast's seamless integration with various alert sources in Cloud Engineering. Your positive feedback is valued. Thank you. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller PK prudhvi k. Mid-Market (51-1000 emp.) 10/31/2023 "Moderate user" 4/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? flexibility and organization of tiles and spaces Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? re-try mechanisam enforcing will reduc the user Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? makes calls and informs engineer Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Mid-Market (51-1000 emp.) 11/15/2023 "Good experience as on-call engineer" 4/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? As an on-call engineer I used Squadcast for incident response. I enjoyed the easy setup on my own devices and easy integration with monitoring tools. Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? The app feels a bit out of date. It is also hard to swap schedules with other engineers Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? Better response to P1/P2 events Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about SolarWinds IT Incident Response (Squadcast)? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about SolarWinds IT Incident Response (Squadcast) ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/discussions/new) ![Ross B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ross B.") RB Ross Briggs • Last activity about 1 year ago Would Squadcast integrate well with existing tools like Slack, Jira, and AWS CloudWatch? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/would-squadcast-integrate-well-with-existing-tools-like-slack-jira-and-aws-cloudwatch) GU Guest User • Last activity almost 4 years ago How much does SquadCast cost? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/how-much-does-squadcast-cost) [ View all Discussions ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/discuss) ## Pricing Options Pricing provided by SolarWinds IT Incident.... ### Pro $9.00 Per Month ### Premium $16.00 Per Month ### Enterprise Starting at $21.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/pricing) SolarWinds IT Incident Response (Squadcast) Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e5d47d6fbc279b6fd32f29b6058c25a9/pagerduty.png "Product Avatar Image") PagerDuty 4.5/5(972) [ Compare Now ](https://www.g2.com/compare/pagerduty-vs-solarwinds-it-incident-response-squadcast) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3bd3c330ae9473fec45e6ad0ceddf248/opsgenie.png "Product Avatar Image") Opsgenie 4.2/5(54) [ Compare Now ](https://www.g2.com/compare/opsgenie-vs-solarwinds-it-incident-response-squadcast) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_91bcb2c063fcfb0a82dfedcf1a6463d1/splunk-on-call.jpg "Product Avatar Image") Splunk On-Call 4.5/5(52) [ Compare Now ](https://www.g2.com/compare/solarwinds-it-incident-response-squadcast-vs-splunk-on-call) ##### ##### SolarWinds IT Incident Response (Squadcast) Features Administration Reports & Analytics Service Desk Incident Reports Process Workflow Functionality Alerting Automation Management Reporting Administration Console Access Management [ View More Features ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/features) ##### Categories on G2 [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Incident Management](https://www.g2.com/categories/incident-management)[IT Alerting](https://www.g2.com/categories/it-alerting) [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Incident Management](https://www.g2.com/categories/incident-management)[IT Alerting](https://www.g2.com/categories/it-alerting)[AI SRE Tools](https://www.g2.com/categories/ai-sre-tools) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What's the best online reputation management software](https://www.g2.com/discussions/best-app-for-online-reputation-management)[Most reliable fleet monitoring app for large fleets](https://www.g2.com/discussions/most-reliable-fleet-monitoring-app-for-large-fleets)[Which low-code platforms work well for non-technical teams that need to build internal tools without waiting on a development team?](https://www.g2.com/discussions/low-code-development-platforms-which-low-code-platforms-work-well-for-non-technical-teams-that-need-to-build-internal-tools-without) [What are the highest rated co-browsing platforms for financial institutions that need to reduce support costs while maintaining strict customer privacy standards?](https://www.g2.com/discussions/what-are-the-highest-rated-co-browsing-platforms-for-financial-institutions-that-need-to-reduce-support-costs-while-maintaining-strict-customer-privacy-standards)[What are the best owned media platforms for independent creators building audiences without losing ownership?](https://www.g2.com/discussions/what-are-the-best-owned-media-platforms-for-independent-creators-building-audiences-without-losing-ownership)[Pros and Cons Details](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)