I like the ability to install the client remotely, or manually. There is great documentation and great support behind this product as well! I can't recommend SolarWinds for all your support tools! Review collected by and hosted on G2.com.

I wish that the software was backwards compatible. You can only remote to a computer running the same version as the host. Review collected by and hosted on G2.com.

Functionality is very good which is very usefull for remote operation. But only the cons is login to host machine is very difficult.. Review collected by and hosted on G2.com.

Unable to simple login to Host pc through VPN because of high rate of refresh into login page. Each time it is refreshing and again reset back to previous state. So can you stop the refresh command and make just as like simple windows Remote Desktop. Review collected by and hosted on G2.com.

I love it's completeness. You can connect many different ways, mirror driver, MRC viewer, RDP, VNC, etc. You can change the authentication method to match your needs as well. Have a domain computer? Use the domain account with permissions to connect and go. Need to log in as a local admin on a domain machine? Change the domain to the computer name, enter the credentials and go. You can save these different connections as well, making it easy to customize a particular connection and revisit it. Most importantly, you can see the UAC prompt and enter elevated credentials when necessary. Review collected by and hosted on G2.com.

I really dislike how it renders sometimes. If the user has their desktop zoomed in, instead of making it full screen on my side, it carries over into the next screen. I have to adjust it. And heaven help me if the user has multiple screens at different resolutions and I have to move back and forth. I usually end up connecting to the main monitor and asking the user to drag windows over as I need them. Review collected by and hosted on G2.com.

Remote installation with no need that there is a person on the other side Review collected by and hosted on G2.com.

You will need a basic comprehension of AD. Review collected by and hosted on G2.com.

1. Cloud support

2. Security

3. Works well with secure air-gapped systems

4. Low latencies

5. Multi-platform support Review collected by and hosted on G2.com.

1. Messaging flow is a bit crowded. Rooms for improving GUI.

2.QoS adjustments in degraded network conditions Review collected by and hosted on G2.com.

Simplicity of the interface and the reliability Review collected by and hosted on G2.com.

The program was very slow and graphics were poor. Review collected by and hosted on G2.com.

No end user required to install remote and have instant access to the desktop. Review collected by and hosted on G2.com.

Sometimes screen resolution is messed up when you remote in. Most of the time it is the end users monitor setup. Review collected by and hosted on G2.com.

The management console of the application is clear

Interface made beautifully

not confused

every feature and setting you're looking for is in this console.

you can determine the remote connection quality

You can adjust the speed and quality of the application in inverse proportion.

You can make secure connection with password setting, this password can be random as well as can be fixed. Review collected by and hosted on G2.com.

it's definitely the best remote connection program I've ever used. very successful both on computers and mobile devices. I've never had a negative experience. Review collected by and hosted on G2.com.

I like not only being able to remotely assist customers, but being able to transfer files necessary for install through interface itself Review collected by and hosted on G2.com.

I wish it would tell me if a user was actually logged in to their computer. Because sometimes when I try to remote in. A user can deny me access. Review collected by and hosted on G2.com.

I like the ease of use, the ease of setup/deployment. Unattended access allows for admin elevation, so do the shell interface. It supports multiple monitors, file transfer, etc. Lots of the same features as other, much higher priced options and works just as well, if not better. Plus, the price per technician is great! Review collected by and hosted on G2.com.

It has a web based admin console and software based console for management. We have 2 technician licenses, one for me and one for our help desk guy. If I'm logged in, as myself, to the web console and my local install of the software console at the same time, he cannot login. I get that they don't want people sharing accounts. But limit the number of sessions 1 account can have open at a time and allow the one user to login into both the web based and local console at the same time. I normally wouldn't complain, but this is how they recommend to set it up.

Other than this one issue, the software is great. Review collected by and hosted on G2.com.