JN

Jeremy N.

IT Support Engineer

Small-Business (50 or fewer emp.)

11/9/2021

"Great, but not the best"

3.5/5

What do you like best about SolarWinds DameWare Remote Support?

The most valuable part of this software is the layout which is similar to rdcman. It offers most of the same features and capabilities as other software on the market. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds DameWare Remote Support?

There are some glaring drawbacks to this software. If your license runs out, the software becomes unusable. The ability to add machines is somewhat cumbersome, and there is no way to add notes to entries for better support. The benefits were roughly the same as other complementary products but were ultimately not better in every way Review collected by and hosted on G2.com.

Recommendations to others considering SolarWinds DameWare Remote Support:

Unless you are willing to shell out for multiple licenses and support to get the whole gamut of uses, there are better options. RDCMan, while discontinued, as long as you use safe practices, it is okay to use. Another option would be Remote Desktop Manager which has a free and paid version. Microsoft also has one in the store that allows you to import any current configuration files and has a wide array of settings. Review collected by and hosted on G2.com.

What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?

It helped with the remote support of users both on and off-campus. It also allowed remote connections to servers and other items that may have needed troubleshooting. The benefits of this software were roughly 50/50 and ultimately depended on the user of the software. Review collected by and hosted on G2.com.

CC

Chris C.

IT Infrastructure Support Specialist

Small-Business (50 or fewer emp.)

1/14/2022

"Great product - lacking customer service"

4/5

What do you like best about SolarWinds DameWare Remote Support?

The ability to have unattended computers and remote support in one product. Ease of use and ability to monitor machines is essential Review collected by and hosted on G2.com.

What do you dislike about SolarWinds DameWare Remote Support?

Only one method of 2FA available. Cost per technician is high. The remote support download will sometimes have difficulty connecting. Review collected by and hosted on G2.com.

PH

Pavel H.

IT Technician

Mid-Market (51-1000 emp.)

10/22/2019

"Best Remote Control For Organization"

5/5

What do you like best about SolarWinds DameWare Remote Support?

Easy and simple to use. You can connect to computers in the domain and outside.

You can transfer files to the station and back Review collected by and hosted on G2.com.

What do you dislike about SolarWinds DameWare Remote Support?

In a big way, there are no downsides. I would like to have the graphic design of the buttons burned. Review collected by and hosted on G2.com.

Recommendations to others considering SolarWinds DameWare Remote Support:

Highly recommended, good for large organizations. Review collected by and hosted on G2.com.

What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?

Rescues me every day. I can just connect to the station and focus on the shekel and not look for how to connect.

Allows the installation of new machines outside the domain without end-user intervention. Review collected by and hosted on G2.com.

JB

John Bailey B.

IT Assistant

Mid-Market (51-1000 emp.)

5/18/2021

"A Great piece of software for managing remote computers and solving user issues"

5/5

What do you like best about SolarWinds DameWare Remote Support?

The simplicity of the software while still providing all of the features we need. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds DameWare Remote Support?

Remote installs often fail when intsalling the software through the Dameware management client. Review collected by and hosted on G2.com.

Recommendations to others considering SolarWinds DameWare Remote Support:

I install Dameware Mini Remote Control on all of our company computers as a maintenance tool. It allows system admins to log in remotely while a standard user is still using the computer. Dameware Mini Remote enables our system admins to troubleshoot any issues quickly without leaving their offices. DameWare Mini Remote Control also serves as a great backup to Windows Remote Desktop Protocol. I use both on a near-daily basis while solving problems for end-users. Review collected by and hosted on G2.com.

What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?

We have workstations at multiple remote work sites. Dameware allows us (the IT Dept) to quickly solve issues on these remote workstations without physically driving to them. With the Dameware Mini Remote Control software, any of our system admins can efficiently perform maintenance tasks. Simple system maintenance is important for employee productivity and our company's bottom line. Review collected by and hosted on G2.com.

PB

Phil B.

Director of IT

Mid-Market (51-1000 emp.)

9/15/2021

"Love DameWare"

5/5

What do you like best about SolarWinds DameWare Remote Support?

I like the ability to easily remote into my users computers to support them when they are having issues. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds DameWare Remote Support?

The install is not as straightforward as it could be. Review collected by and hosted on G2.com.

UB

Verified User in Broadcast Media

Enterprise (> 1000 emp.)

8/24/2021

"<p>Proceed to the solution that has been effective for over 10 years now.</p>"

5/5

What do you like best about SolarWinds DameWare Remote Support?

Lightweight installation. Very capable. The tool is used very frequently by our support agents. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds DameWare Remote Support?

No recording enabled for us so far. Requires a stable connection in order to work properly. Review collected by and hosted on G2.com.

Recommendations to others considering SolarWinds DameWare Remote Support:

There are many solutions available in this area, so whether this is the right fit depends on licensing and requirements. Especially today, with tool fatigue and a push towards consolidation, a standalone tool like this might not endure. Review collected by and hosted on G2.com.

What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?

Accelerate remote support and centralized orchestration of software upgrade/removal campaigns. Review collected by and hosted on G2.com.

IN

Izzy N.

Help Desk

Small-Business (50 or fewer emp.)

8/24/2021

"A simple and easy remote access tool"

4/5

What do you like best about SolarWinds DameWare Remote Support?

Classic UI with simple prompts and easy-to-understand layout Review collected by and hosted on G2.com.

What do you dislike about SolarWinds DameWare Remote Support?

Sometimes just doesn't work based on the activity of the remote agent Review collected by and hosted on G2.com.

MS

Mike S.

Manager of Information Technology

Mid-Market (51-1000 emp.)

7/2/2020

"Good product, bad policies"

3/5

What do you like best about SolarWinds DameWare Remote Support?

Value. Pricing is based on concurrent use, at about $550 per year, per concurrent tech. We can support over 100 computers with two licenses, that's very cheap.

The remote control works well, you can also get a remote command prompt, and of course file transfer is supported. Dual screen support also works pretty well.

We can generate install codes for 1 or many computers, allow end-users to install from a link we send in their email.

We can organize the computers in groups, which helps a lot if you are supporting a lot of computers. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds DameWare Remote Support?

Multi-factor authentication has been mandated. Each tech has to deal with getting a code sent to them every time they want to get into the console to select a computer to remote into. Offering that as a feature is fine, but mandating it, for me to get to my computers, is unacceptable. Review collected by and hosted on G2.com.

What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?

We use VNC to support about 300 domain computers. But we have well over 100 non-domain computers that we can reach only via the internet. Other products get pretty expensive, or they don't allow for a non-browser based solution. Dameware is pretty flawless at accessing these non-domain computers (once you get the agent installed on every computer you need to access of course).

We solve the usual range of problems you see in Windows 7 and Windows 10. Being able to work with the employee via remote access is very helpful. They can stay in their chair, you can teach them, show them, or just work on some issue when they aren't even there. Review collected by and hosted on G2.com.

FS

Fazal Ur Rehman S.

IT Project Manager/Senior IT Consultant

Small-Business (50 or fewer emp.)

10/21/2020

"Good remote screen sharing software"

4/5

What do you like best about SolarWinds DameWare Remote Support?

The software is easy to install and configure. Connects using DNS Name or IP Address. Offers option for authentication. Can configure so that the remote user can authorize the remote connection. Can be used to connect to remote sites too. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds DameWare Remote Support?

While using an old version, I was unable to get control of the remote keyboard and mouse. Had to upgrade to latest version to address the issue. Review collected by and hosted on G2.com.

What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?

Using Remote Control, help us in working on users machine to address their issue without the need to visit their office. Even remote users who are in working in different office spread across the city. The user is able to see what is going on and can authorize actions being taken on this machine. Review collected by and hosted on G2.com.

HB

Holly B.

IT Network Specialist

Mid-Market (51-1000 emp.)

5/4/2020

"Integrate DameWare Remote Everywhere with Solarwinds Service Desk for the ultimate experience"

4/5

What do you like best about SolarWinds DameWare Remote Support?

I like that you can integrate DameWare Remote Everywhere with the Solarwinds Service Desk, making it easier for techs and users to communicate with each other. Once it's integrated, you simply press a button and DameWare Remote Everywhere puts a link in the ticket for the user to join a session. The user doesn't have to run through a number of steps to connect - it's all automatic - saving time and hassle. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds DameWare Remote Support?

It's not an easily navigatable interface like Zoho Assist is - however, that's because it has so much to offer. It's kinda like looking at a plane's cockpit. There's a bit of a learning curve to it. Review collected by and hosted on G2.com.

What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?

Being able to have users easily access remote software without them having to do the bulk of the work in getting logged in. I've had users waiting on ME to join the session because I'd forget how fast they're able to log in. With other software I've used, I've had to wait for a few minutes for the software to load and for the user to give me rights to their session. Review collected by and hosted on G2.com.