--- title: SolarWinds DameWare Remote Support Reviews meta\_title: 'SolarWinds DameWare Remote Support Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 68 reviews by the users' company size, role or industry to find out how SolarWinds DameWare Remote Support works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 68 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- ### SolarWinds DameWare Remote Support Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users highlight the **ease of use** and features of SolarWinds DameWare Remote Support, making it a great choice. [(2 mentions)](https://www.g2.com/products/solarwinds-dameware-remote-support/reviews?filters%5Bsentiment_snippet%5D=2049487&qs=pros-and-cons#reviews) Users benefit from the **affordability** of SolarWinds DameWare Remote Support, making it a great choice for enterprises. [(1 mentions)](https://www.g2.com/products/solarwinds-dameware-remote-support/reviews?filters%5Bsentiment_snippet%5D=2439023&qs=pros-and-cons#reviews) Users value the **automation features** of SolarWinds DameWare Remote Support for their ease and cost-effectiveness. [(1 mentions)](https://www.g2.com/products/solarwinds-dameware-remote-support/reviews?filters%5Bsentiment_snippet%5D=2438949&qs=pros-and-cons#reviews) Users appreciate the **fast issue resolution** with DameWare, allowing swift support without long wait times. [(1 mentions)](https://www.g2.com/products/solarwinds-dameware-remote-support/reviews?filters%5Bsentiment_snippet%5D=2049486&qs=pros-and-cons#reviews) Users value the **fast issue resolution** provided by SolarWinds DameWare Remote Support, ensuring quick and efficient fixes. [(1 mentions)](https://www.g2.com/products/solarwinds-dameware-remote-support/reviews?filters%5Bsentiment_snippet%5D=2049482&qs=pros-and-cons#reviews) ### Top Pros or Advantages of SolarWinds DameWare Remote Support ##### 1. Ease of Use Users highlight the **ease of use** and features of SolarWinds DameWare Remote Support, making it a great choice. [ See 2 mentions ](https://www.g2.com/products/solarwinds-dameware-remote-support/reviews?filters%5Bsentiment_snippet%5D=2049487&qs=pros-and-cons#reviews) See Related User Reviews ![Eric B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric B.") EB Eric B. Enterprise (\> 1000 emp.) 5.0/5 "Excellent software to connect remotely to computers" What do you like about SolarWinds DameWare Remote Support? The ease of use and number of features. Always working great! ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Good remote solution for low budget" What do you like about SolarWinds DameWare Remote Support? Easy to use, autoinstall client and the price is very attractive for entreprise ##### 2. Affordable Users benefit from the **affordability** of SolarWinds DameWare Remote Support, making it a great choice for enterprises. [ See 1 mentions ](https://www.g2.com/products/solarwinds-dameware-remote-support/reviews?filters%5Bsentiment_snippet%5D=2439023&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Good remote solution for low budget" What do you like about SolarWinds DameWare Remote Support? Easy to use, autoinstall client and the price is very attractive for entreprise ##### 3. Automation Users value the **automation features** of SolarWinds DameWare Remote Support for their ease and cost-effectiveness. [ See 1 mentions ](https://www.g2.com/products/solarwinds-dameware-remote-support/reviews?filters%5Bsentiment_snippet%5D=2438949&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Good remote solution for low budget" What do you like about SolarWinds DameWare Remote Support? Easy to use, autoinstall client and the price is very attractive for entreprise ##### 4. Remote Access Users appreciate the **fast issue resolution** with DameWare, allowing swift support without long wait times. [ See 1 mentions ](https://www.g2.com/products/solarwinds-dameware-remote-support/reviews?filters%5Bsentiment_snippet%5D=2049486&qs=pros-and-cons#reviews) See Related User Reviews ![Jeremy M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeremy M.") JM Jeremy M. Mid-Market (51-1000 emp.) 5.0/5 "Must Have for your business" What do you like about SolarWinds DameWare Remote Support? Fast Issue Resolution - When an end user has an issue, DRE helps you solve it fast. Avoid long connection or software response times. Unattended Supp ##### 5. Remote Control Users value the **fast issue resolution** provided by SolarWinds DameWare Remote Support, ensuring quick and efficient fixes. [ See 1 mentions ](https://www.g2.com/products/solarwinds-dameware-remote-support/reviews?filters%5Bsentiment_snippet%5D=2049482&qs=pros-and-cons#reviews) See Related User Reviews ![Jeremy M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeremy M.") JM Jeremy M. Mid-Market (51-1000 emp.) 5.0/5 "Must Have for your business" What do you like about SolarWinds DameWare Remote Support? Fast Issue Resolution - When an end user has an issue, DRE helps you solve it fast. Avoid long connection or software response times. Unattended Supp ## Top-Rated Alternatives [ ![TeamViewer](https://images.g2crowd.com/uploads/product/hd_favicon/2d6f572fdd0b0f850dce61e168209cb2/teamviewer.svg "TeamViewer") TeamViewer 4.5/5(4,151) ](https://www.g2.com/products/teamviewer/reviews) [ ![BeyondTrust Remote Support](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2c5a5e2af6feeb1a04990f760101d58a/beyondtrust-remote-support.png "BeyondTrust Remote Support") BeyondTrust Remote Support 4.7/5(388) ](https://www.g2.com/products/beyondtrust-remote-support/reviews) [ ![AnyDesk](https://images.g2crowd.com/uploads/product/hd_favicon/3188fa6e676a4d59bcc012231f4b06c3/anydesk.svg "AnyDesk") AnyDesk 4.5/5(1,104) ](https://www.g2.com/products/anydesk/reviews) [ View All Alternatives ](https://www.g2.com/products/solarwinds-dameware-remote-support/competitors/alternatives) ![Brian H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian H.") BH Brian H. Director of Technology Operations and Innovation Information Technology and Services Small-Business (50 or fewer emp.) 6/27/2016 "Remote Assistance made Easy" 4.5/5 What do you like best about SolarWinds DameWare Remote Support? Easy way to remotely log into a user system in order to handle issues quickly and efficiently, agent installs remotely as long as you're an admin. The drop down menu of AD computers quickly populates and shows which machines are online and available. Review collected by and hosted on G2.com. What do you dislike about SolarWinds DameWare Remote Support? The update for the 64 bit agent never seems to go through, but it has no impact on the product as a whole. Review collected by and hosted on G2.com. Recommendations to others considering SolarWinds DameWare Remote Support: Try it, you'll love it, I promise. Review collected by and hosted on G2.com. What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you? We're getting a better ROI on my and my technicians time as we're not running out the door for every little thing. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") AC Verified User in Consumer Goods Enterprise (\> 1000 emp.) 4/13/2016 "Dameware NT Utilities ver. 6.9" 4.5/5 What do you like best about SolarWinds DameWare Remote Support? I like Dameware because the interface is very easy to get to used to. The ability to save a log of commonly used machines is very nice. It also has the nice ability to review the event log and registry remotely without disrupting the end user. I also like that when you remote into a machine, you can easily tell that you are remoted into a machine unlike Remote Desktop which often can be confused with the same machine you are on. Review collected by and hosted on G2.com. What do you dislike about SolarWinds DameWare Remote Support? The main thing that I do not like is that when I have a saved list of commonly used machines, it will often jumble up the way I have them saved. I create sub folders to organize my machines and sometimes it will duplicate a machine, put it in the wrong folder or even randomly delete them. This is my biggest dislike with this program. Review collected by and hosted on G2.com. Recommendations to others considering SolarWinds DameWare Remote Support: I would highly recommend this product. It is stable and works very nicely. The cost is very nice compared to some other remote desktop support tools. I have spoken with Dameware a few times and they are a nice group. The software is also very nice because they have a large support forums which is active with current users. Review collected by and hosted on G2.com. What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you? I am solving the ability to remotely administer, control and support over 200 machines on a daily basis. The major benefit is the ability to take care of business quickly and efficiently. I also have the ability to remotely support servers which is very useful. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Games](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Games") UC Verified User in Computer Games Enterprise (\> 1000 emp.) 8/25/2016 "Great rdp/vnc tool" 4.5/5 What do you like best about SolarWinds DameWare Remote Support? Easy organization of all pc's and servers one needs to remote desktop or vnc to. Remote installation of the client is a nice to have feature. Review collected by and hosted on G2.com. What do you dislike about SolarWinds DameWare Remote Support? Cannot fully maximize the window depending on the remote computers resolution. Review collected by and hosted on G2.com. What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you? Organization of our many pc's and servers and being able to easily connect to them remotely as most of them are not physically close to us. DameWare is one tool that helps us achieve this. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite LK Lukasz K. Technical Project Manager Enterprise (\> 1000 emp.) 5/18/2016 "Good DameWare Review" 3.5/5 What do you like best about SolarWinds DameWare Remote Support? I like the best that DW can control more than just Windows OS's. Review collected by and hosted on G2.com. What do you dislike about SolarWinds DameWare Remote Support? The main dislike is the user interface; it can be improved for easy of use. Review collected by and hosted on G2.com. Recommendations to others considering SolarWinds DameWare Remote Support: Make sure you perform a proof of concept to determine if this is the right solution for your company. Review collected by and hosted on G2.com. What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you? We resolved the issue of having to be at the users computer; with DW we can manage any machine at any of our business units. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Cesar R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cesar R.") CR Cesar R. Desktop Support Administrator Non-Profit Organization Management Mid-Market (51-1000 emp.) 11/19/2015 "4+ years using Dameware in Business Enviornment, great tool!" 5/5 What do you like best about SolarWinds DameWare Remote Support? Its ability to control virtually any computer on our network including macs. Also its wide variety of built in tools in DRS that allows various functions to be accomplished. We use it to get a visual on machines when users report issues. It also allows me to run command remotely via its remote command prompt option requiring no user intervention or awareness. Review collected by and hosted on G2.com. What do you dislike about SolarWinds DameWare Remote Support? Not many dislikes. Its gui looks to be a little outdated visually. Its find search feature could be a bit better. Sometimes it won't find a pc or query unless you are very specific. An export feature would also benefit the program where you would be able to export containers listed in you ad containers. Sometimes the remote command prompt can be a bit buggy in 64 bit os unless you preinstall on your base image. Review collected by and hosted on G2.com. Recommendations to others considering SolarWinds DameWare Remote Support: Definitely a great program. If you label your pcs in AD with proper descriptions this software would be easier to use in finding pcs. It has never failed in connecting to a remote pc and even allows us to connect to users if they are connected to our vpn. Review collected by and hosted on G2.com. What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you? Dameware lets us be anywhere our pcs are located. We have many remote satellite office and dameware lets us troubleshoot virtually any issue without leaving our core location. We can also install various programs remotely without user awareness or intervention. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Roberto B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Roberto B.") RB Roberto B. End Users Services & Support Financial Services Mid-Market (51-1000 emp.) 2/3/2016 "little but helpful" 3.5/5 What do you like best about SolarWinds DameWare Remote Support? simple and complete software. Can create stand alone client installation and deploy on network. Possibility to connect on client asking permission, so end user can feel safe and not spied Review collected by and hosted on G2.com. What do you dislike about SolarWinds DameWare Remote Support? cant create group of client computer or temporany list of last connected client Review collected by and hosted on G2.com. Recommendations to others considering SolarWinds DameWare Remote Support: Easy and useful. remote assistant for helpdesk user. can connect remotly with different account: administrator or simple user. Can lock remote mouse and kayboard ;) Review collected by and hosted on G2.com. What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you? can support businness client from my room instead of run up and down solving problem Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Adrián A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adrián A.") AA Adrián A. Lead/Service Coordinator Information Technology and Services Small-Business (50 or fewer emp.) 12/8/2015 "awesome remote support tool" 3.5/5 What do you like best about SolarWinds DameWare Remote Support? It is a must-have for any administrator! The features are powerful, consolidate a range of windows tools into one console. It has an easy installation and deployment. Not too expensive for the useful it is and what it does. Solid out of the box functionality. Review collected by and hosted on G2.com. What do you dislike about SolarWinds DameWare Remote Support? Remote console support is delayed and is not intuitive. Has a limited amount of support options. Requires remote agents for some tools. Review collected by and hosted on G2.com. Recommendations to others considering SolarWinds DameWare Remote Support: DameWare let you manage servers, notebooks and laptops remotely so you can quickly support end-users. Also provides you the ability complete Windows Administration tasks remotely. Review collected by and hosted on G2.com. What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you? Provided the ability to hold multiple active sessions with multiple users on the same remote session. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") UN Verified User in Non-Profit Organization Management Mid-Market (51-1000 emp.) 11/19/2015 "DameWare Remote Control is a good product and easy to use" 4/5 What do you like best about SolarWinds DameWare Remote Support? Having the ability for multiple authentication methods if you have different platforms and/or systems with different requirements. Different connection types (RDP and VNC) can be helpful at times. Review collected by and hosted on G2.com. What do you dislike about SolarWinds DameWare Remote Support? - If you are to connect via a proxy the connection is quite slow. More so than some of their competitors products - After using the software's locking user keyboards/mouse feature it might not allow you to unlock without having to disconnect and reconnect to the machine for them to continue to work with you if you need their assistance in troubelshooting Review collected by and hosted on G2.com. Recommendations to others considering SolarWinds DameWare Remote Support: Make sure that you get a trial version of the product first. Look at the time it takes from attempting to connect to a workstation that does not have the client product installed on it. It will allow the remote connection to happen but it must first push the client out from your computer to the remote computer. If you are over a slow connection it can take awhile. Review collected by and hosted on G2.com. What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you? We use the Remote Control tool for remote connectivity into desktop/laptop computers when users need additional troubleshooting outside of the basic question/answer sessions we have. Review collected by and hosted on G2.com. 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