--- title: SolarWinds DameWare Remote Support Reviews meta\_title: 'SolarWinds DameWare Remote Support Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 68 reviews by the users' company size, role or industry to find out how SolarWinds DameWare Remote Support works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 68 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- ### SolarWinds DameWare Remote Support Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users highlight the **ease of use** and features of SolarWinds DameWare Remote Support, making it a great choice. [(2 mentions)](https://www.g2.com/products/solarwinds-dameware-remote-support/reviews?filters%5Bsentiment_snippet%5D=2049487&qs=pros-and-cons#reviews) Users benefit from the **affordability** of SolarWinds DameWare Remote Support, making it a great choice for enterprises. [(1 mentions)](https://www.g2.com/products/solarwinds-dameware-remote-support/reviews?filters%5Bsentiment_snippet%5D=2439023&qs=pros-and-cons#reviews) Users value the **automation features** of SolarWinds DameWare Remote Support for their ease and cost-effectiveness. [(1 mentions)](https://www.g2.com/products/solarwinds-dameware-remote-support/reviews?filters%5Bsentiment_snippet%5D=2438949&qs=pros-and-cons#reviews) Users appreciate the **fast issue resolution** with DameWare, allowing swift support without long wait times. [(1 mentions)](https://www.g2.com/products/solarwinds-dameware-remote-support/reviews?filters%5Bsentiment_snippet%5D=2049486&qs=pros-and-cons#reviews) Users value the **fast issue resolution** provided by SolarWinds DameWare Remote Support, ensuring quick and efficient fixes. [(1 mentions)](https://www.g2.com/products/solarwinds-dameware-remote-support/reviews?filters%5Bsentiment_snippet%5D=2049482&qs=pros-and-cons#reviews) ### Top Pros or Advantages of SolarWinds DameWare Remote Support ##### 1. Ease of Use Users highlight the **ease of use** and features of SolarWinds DameWare Remote Support, making it a great choice. [ See 2 mentions ](https://www.g2.com/products/solarwinds-dameware-remote-support/reviews?filters%5Bsentiment_snippet%5D=2049487&qs=pros-and-cons#reviews) See Related User Reviews ![Eric B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric B.") EB Eric B. Enterprise (\> 1000 emp.) 5.0/5 "Excellent software to connect remotely to computers" What do you like about SolarWinds DameWare Remote Support? The ease of use and number of features. Always working great! ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Good remote solution for low budget" What do you like about SolarWinds DameWare Remote Support? Easy to use, autoinstall client and the price is very attractive for entreprise ##### 2. Affordable Users benefit from the **affordability** of SolarWinds DameWare Remote Support, making it a great choice for enterprises. [ See 1 mentions ](https://www.g2.com/products/solarwinds-dameware-remote-support/reviews?filters%5Bsentiment_snippet%5D=2439023&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Good remote solution for low budget" What do you like about SolarWinds DameWare Remote Support? Easy to use, autoinstall client and the price is very attractive for entreprise ##### 3. Automation Users value the **automation features** of SolarWinds DameWare Remote Support for their ease and cost-effectiveness. [ See 1 mentions ](https://www.g2.com/products/solarwinds-dameware-remote-support/reviews?filters%5Bsentiment_snippet%5D=2438949&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Good remote solution for low budget" What do you like about SolarWinds DameWare Remote Support? Easy to use, autoinstall client and the price is very attractive for entreprise ##### 4. Remote Access Users appreciate the **fast issue resolution** with DameWare, allowing swift support without long wait times. [ See 1 mentions ](https://www.g2.com/products/solarwinds-dameware-remote-support/reviews?filters%5Bsentiment_snippet%5D=2049486&qs=pros-and-cons#reviews) See Related User Reviews ![Jeremy M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeremy M.") JM Jeremy M. Mid-Market (51-1000 emp.) 5.0/5 "Must Have for your business" What do you like about SolarWinds DameWare Remote Support? Fast Issue Resolution - When an end user has an issue, DRE helps you solve it fast. Avoid long connection or software response times. Unattended Supp ##### 5. Remote Control Users value the **fast issue resolution** provided by SolarWinds DameWare Remote Support, ensuring quick and efficient fixes. [ See 1 mentions ](https://www.g2.com/products/solarwinds-dameware-remote-support/reviews?filters%5Bsentiment_snippet%5D=2049482&qs=pros-and-cons#reviews) See Related User Reviews ![Jeremy M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeremy M.") JM Jeremy M. Mid-Market (51-1000 emp.) 5.0/5 "Must Have for your business" What do you like about SolarWinds DameWare Remote Support? Fast Issue Resolution - When an end user has an issue, DRE helps you solve it fast. Avoid long connection or software response times. Unattended Supp ## Top-Rated Alternatives [ ![TeamViewer](https://images.g2crowd.com/uploads/product/hd_favicon/2d6f572fdd0b0f850dce61e168209cb2/teamviewer.svg "TeamViewer") TeamViewer 4.5/5(4,151) ](https://www.g2.com/products/teamviewer/reviews) [ ![BeyondTrust Remote Support](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2c5a5e2af6feeb1a04990f760101d58a/beyondtrust-remote-support.png "BeyondTrust Remote Support") BeyondTrust Remote Support 4.7/5(388) ](https://www.g2.com/products/beyondtrust-remote-support/reviews) [ ![AnyDesk](https://images.g2crowd.com/uploads/product/hd_favicon/3188fa6e676a4d59bcc012231f4b06c3/anydesk.svg "AnyDesk") AnyDesk 4.5/5(1,104) ](https://www.g2.com/products/anydesk/reviews) [ View All Alternatives ](https://www.g2.com/products/solarwinds-dameware-remote-support/competitors/alternatives) ![Jennifer A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jennifer A.") JA Jennifer A. Senior Network Administrator Small-Business (50 or fewer emp.) 6/25/2020 "Remote with ease, try it FREE first, then you will buy DameWare" 5/5 What do you like best about SolarWinds DameWare Remote Support? I like the ability to install the client remotely, or manually. There is great documentation and great support behind this product as well! I can't recommend SolarWinds for all your support tools! Review collected by and hosted on G2.com. What do you dislike about SolarWinds DameWare Remote Support? I wish that the software was backwards compatible. You can only remote to a computer running the same version as the host. Review collected by and hosted on G2.com. What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you? DameWare allows you to view and experience everything that the end user is seeing and "feeling"! It saves so much time not having to run around to different office to assist for a couple of clicks! I have saved so much time by using the product, like another set of hands! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Mr. Kajal S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mr. Kajal S.") MS Mr. Kajal S. Senior Software Engineer Small-Business (50 or fewer emp.) 8/31/2020 "Refresh page so frequently" 0.5/5 What do you like best about SolarWinds DameWare Remote Support? Functionality is very good which is very usefull for remote operation. But only the cons is login to host machine is very difficult.. Review collected by and hosted on G2.com. What do you dislike about SolarWinds DameWare Remote Support? Unable to simple login to Host pc through VPN because of high rate of refresh into login page. Each time it is refreshing and again reset back to previous state. So can you stop the refresh command and make just as like simple windows Remote Desktop. Review collected by and hosted on G2.com. What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you? Not for now Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Oil & Energy](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Oil & Energy") AO Verified User in Oil & Energy Enterprise (\> 1000 emp.) 5/6/2020 "Great remote tool" 4/5 What do you like best about SolarWinds DameWare Remote Support? I love it's completeness. You can connect many different ways, mirror driver, MRC viewer, RDP, VNC, etc. You can change the authentication method to match your needs as well. Have a domain computer? Use the domain account with permissions to connect and go. Need to log in as a local admin on a domain machine? Change the domain to the computer name, enter the credentials and go. You can save these different connections as well, making it easy to customize a particular connection and revisit it. Most importantly, you can see the UAC prompt and enter elevated credentials when necessary. Review collected by and hosted on G2.com. What do you dislike about SolarWinds DameWare Remote Support? I really dislike how it renders sometimes. If the user has their desktop zoomed in, instead of making it full screen on my side, it carries over into the next screen. I have to adjust it. And heaven help me if the user has multiple screens at different resolutions and I have to move back and forth. I usually end up connecting to the main monitor and asking the user to drag windows over as I need them. Review collected by and hosted on G2.com. Recommendations to others considering SolarWinds DameWare Remote Support: If you have any DNS issues, it can be difficult to resolve the hostname. That's not a problem with Dameware so I didn't mention it anywhere else. But if you're like most organizations and have phantom DNS issues from time to time, the more prevalent and frequent they are, the more likely you are to have trouble. The more consistent your end users desktop resolution is, also the more consistent your Dameware experience will be. Review collected by and hosted on G2.com. What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you? We can remote into any machine in the organization using this client. Our users don't have to do anything on their side to initiate the remote session, so we don't have the pain of walking them through that before we even begin troubleshooting their actual problems. The program and connection are usually very responsive and I love that I can see the UAC prompt. Some remote tools block that and it makes it difficult to get the job done. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![sharon H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sharon H.") SH sharon H. Chief Information Officer Mid-Market (51-1000 emp.) 4/1/2020 "The software is very friendly and easy to use. the feature that you can install it remotely is great" 4.5/5 What do you like best about SolarWinds DameWare Remote Support? Remote installation with no need that there is a person on the other side Review collected by and hosted on G2.com. What do you dislike about SolarWinds DameWare Remote Support? You will need a basic comprehension of AD. Review collected by and hosted on G2.com. Recommendations to others considering SolarWinds DameWare Remote Support: You will need to know how many users are going to use the software as admins. Install the centralized option of remote support Review collected by and hosted on G2.com. What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you? the ease of use that a normal user that you are supporting doesn't need to do any thing Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") UC Verified User in Computer & Network Security Enterprise (\> 1000 emp.) 8/2/2020 "A powerful remote control for IT professionals" 4.5/5 What do you like best about SolarWinds DameWare Remote Support? 1. Cloud support 2. Security 3. Works well with secure air-gapped systems 4. Low latencies 5. Multi-platform support Review collected by and hosted on G2.com. What do you dislike about SolarWinds DameWare Remote Support? 1. Messaging flow is a bit crowded. Rooms for improving GUI. 2.QoS adjustments in degraded network conditions Review collected by and hosted on G2.com. What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you? Remote deployments. Significant savings in travel and resources costs. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite DS Drew S. Mid-Market (51-1000 emp.) 6/23/2020 "It was good but not great." 2.5/5 What do you like best about SolarWinds DameWare Remote Support? Simplicity of the interface and the reliability Review collected by and hosted on G2.com. What do you dislike about SolarWinds DameWare Remote Support? The program was very slow and graphics were poor. Review collected by and hosted on G2.com. What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you? Being able to remote in to PCs to troubleshoot issues. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Packaging and Containers](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Packaging and Containers") UP Verified User in Packaging and Containers Enterprise (\> 1000 emp.) 5/4/2020 "Great Product" 5/5 What do you like best about SolarWinds DameWare Remote Support? No end user required to install remote and have instant access to the desktop. Review collected by and hosted on G2.com. What do you dislike about SolarWinds DameWare Remote Support? Sometimes screen resolution is messed up when you remote in. Most of the time it is the end users monitor setup. Review collected by and hosted on G2.com. Recommendations to others considering SolarWinds DameWare Remote Support: If you need remote access unattended, this is your product. Review collected by and hosted on G2.com. What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you? The problems we solve? Easy, we don't need to be on site at everyone of our plants across the country. Thus reducing our FTE size for the IT team. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") AB Verified User in Banking Enterprise (\> 1000 emp.) 7/2/2019 "A great application for remote help" 5/5 What do you like best about SolarWinds DameWare Remote Support? The management console of the application is clear Interface made beautifully not confused every feature and setting you're looking for is in this console. you can determine the remote connection quality You can adjust the speed and quality of the application in inverse proportion. You can make secure connection with password setting, this password can be random as well as can be fixed. Review collected by and hosted on G2.com. What do you dislike about SolarWinds DameWare Remote Support? it's definitely the best remote connection program I've ever used. very successful both on computers and mobile devices. I've never had a negative experience. Review collected by and hosted on G2.com. What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you? We give this application provincial support to users of both our computers. as well as out-of-office staff to help the problems experienced by using the mobile support module. We prevent loss of time. Our business continuity has increased. we do not need additional support staff outside the office as we connect and support them remotely. In this way, we reduced our cost. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Miguel T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Miguel T.") MT Miguel T. NC-DOT Mid-Market (51-1000 emp.) 10/22/2019 "Dameware making life easier" 5/5 What do you like best about SolarWinds DameWare Remote Support? I like not only being able to remotely assist customers, but being able to transfer files necessary for install through interface itself Review collected by and hosted on G2.com. What do you dislike about SolarWinds DameWare Remote Support? I wish it would tell me if a user was actually logged in to their computer. Because sometimes when I try to remote in. A user can deny me access. Review collected by and hosted on G2.com. Recommendations to others considering SolarWinds DameWare Remote Support: It is a great alternative to Windows Remote Asstiance. You can transfer files with this program as well. Review collected by and hosted on G2.com. What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you? I work from one location, but service other location up to 3.5 hours away. So it allows me to fix software issues remotely. We have some computers that are out of compliance. They create security vulnerabilities for our network so this allows me to fix them from my office. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Mid-Market (51-1000 emp.) 5/14/2019 "Dameware Remote Everywhere" 5/5 What do you like best about SolarWinds DameWare Remote Support? I like the ease of use, the ease of setup/deployment. Unattended access allows for admin elevation, so do the shell interface. It supports multiple monitors, file transfer, etc. Lots of the same features as other, much higher priced options and works just as well, if not better. Plus, the price per technician is great! Review collected by and hosted on G2.com. What do you dislike about SolarWinds DameWare Remote Support? It has a web based admin console and software based console for management. We have 2 technician licenses, one for me and one for our help desk guy. If I'm logged in, as myself, to the web console and my local install of the software console at the same time, he cannot login. I get that they don't want people sharing accounts. But limit the number of sessions 1 account can have open at a time and allow the one user to login into both the web based and local console at the same time. I normally wouldn't complain, but this is how they recommend to set it up. Other than this one issue, the software is great. Review collected by and hosted on G2.com. Recommendations to others considering SolarWinds DameWare Remote Support: Enjoy and just make sure to log out of your console at the end of every day. Review collected by and hosted on G2.com. What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you? Dameware has made my life a lot easier, especially since we started supporting more and more users to work from home. The ability to log on with unattended access agent installed on PC's, initiating a session from a web portal or sending remote links to users gives you a lot of very useful options to connect to their device and has been invaluable. Review collected by and hosted on G2.com. 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