Edit

JP

Jamison P.

Training Coordinator

Public Safety

Small-Business (50 or fewer emp.)

11/20/2018

"Assising 9-1-1 professionals with SoGo Survey"

5/5

What do you like best about Sogolytics?

Ease of use. Also, branding your surveys is very simple and easy to replicate allowing users to have a consistent touch and feel across all surveys. Review collected by and hosted on G2.com.

What do you dislike about Sogolytics?

Cost, but only because I have to fund it personally for work. Hopefully this will change in a few years and I will be able to upgrade to a more robust package. Review collected by and hosted on G2.com.

Recommendations to others considering Sogolytics:

After a review of several options, and a few trial offers, I found that SoGoSurvey met our needs perfectly. I now use the mobile app while traveling and meeting with our clients to improve responses. Review collected by and hosted on G2.com.

What problems is Sogolytics solving and how is that benefiting you?

I am saving numerous man-hours by using SoGoSurvey as a registration tool for our statewide 9-1-1 coursework. Review collected by and hosted on G2.com.

Response from Sarah Miller of Sogolytics

edit

Jamison, we are so glad you found SoGoSurvey for the important work you are doing with 9-1-1 professionals. While we love all the success stories we receive, it's those like yours that are particularly meaningful to us.

We wish you all the best!

CK

Carl K.

Director of Managed Services

Mid-Market (51-1000 emp.)

11/20/2018

"SoGoSurvey is quick, effective and easy-to-use "

5/5

What do you like best about Sogolytics?

SoGoSurvey provides a lot more functionality for the same price than its competitors. It's quick and easy to use, leads you step by step through the process, and also offers number of design templates. Exporting, analyzing data is available in the simplest version and gets better with the higher level versions. the surveys are nice and work perfectly well on mobile devices, phones. Review collected by and hosted on G2.com.

What do you dislike about Sogolytics?

Importing email lists from Outlook distribution groups did not work well, SoGoSurvey displayed "invalid records" for the import through csv. Review collected by and hosted on G2.com.

Response from Sarah Miller of Sogolytics

edit

Thank you, Carl. We couldn't have said it any better ourselves! We are happy to let SoGoSurvey speak for itself and encourage prospective users to take advantage of our free trial offers. It is clear that you did your homework when shopping around for a survey software!

One quick tip for when you're importing an email list: make sure email addresses are listed in the first column of your spreadsheet. If you are still getting an error message, please reach out to our support team (support1@sogosurvey.com) so we can help you troubleshoot!

Happy surveying!

UE

Verified User in Education Management

Small-Business (50 or fewer emp.)

11/20/2018

"Using SoGo for Educational Professional Development Evaluations"

5/5

What do you like best about Sogolytics?

Easy to build unique evaluations/surveys

Easy to track and compile various reports

Ability to enhance with images and themes

Ability to use upload files and lists from personal computer

Ability to Individualize, sort and download responses into different applications

Customer Service Response is Great Review collected by and hosted on G2.com.

What do you dislike about Sogolytics?

Would enjoy more specialized training to utilize more features.

The platform and templates have a light type and are sometimes hard to read. Review collected by and hosted on G2.com.

Recommendations to others considering Sogolytics:

I did not receive any formal training before using SoGo and was able to incorporate an evaluation system for school staff and administration after they participate in professional development workshops that my organization sponsors. Sogo streamlined this process, saving time and increasing the accuracy of the data. We were also able to ensuring attendee participation by linking the Certificate of Attendance to the thank you page of the survey. I highly recommend SoGoSurvey for this particular application. I know SoGoSurvey offers many other great features that I am yet to discover. Next year we will attempt to build the registration platform of our yearly conference for educational professionals throughout the state. I'll let you know about that in next year's review. Review collected by and hosted on G2.com.

What problems is Sogolytics solving and how is that benefiting you?

SoGo has streamlined our evaluation process for professional development classes we sponsor. One e-mail sent to the principal of a school having a PD session, the principal forwards to attendees and after they complete the evaluation, they receive a link to download their Certificate of Attendance for CEU's. This process is very efficient and takes very little time. Review collected by and hosted on G2.com.

Response from Sarah Miller of Sogolytics

edit

We can't thank you enough for your kind and thoughtful review!

So glad to hear that you have been utilizing our thank you customization options and that SoGoSurvey has streamlined your processes and saved you time.

We look forward to helping you make next year's conference registration the most efficient and successful yet!

CW

Cristina MelloeSouza W.

Community Chair

Internet

Mid-Market (51-1000 emp.)

11/20/2018

"Easy to use"

4.5/5

What do you like best about Sogolytics?

I particularly like how easy it is to provide customized results to participants. For example, if I want to assign a certain calculated value to a set of questions, adding these up and providing a total score to users is a breeze. I don't have much patience with instructions and tutorials and didn't need much of that. Review collected by and hosted on G2.com.

What do you dislike about Sogolytics?

Perhaps more options for customized responses per category? There were limits to how many I was able to offer, but maybe that has to do with my account level. Review collected by and hosted on G2.com.

FL

Francis L.

Regional Strategic Planner

Staffing and Recruiting

Mid-Market (51-1000 emp.)

11/20/2018

"Good Report & Raw Data Generate Function"

5/5

What do you like best about Sogolytics?

I would say the report and raw data generation function is something I really need and it is easy to use. Review collected by and hosted on G2.com.

What do you dislike about Sogolytics?

The loading time is a bit slow. And I hope the receipt of monthly payment can be sent to email every month. Review collected by and hosted on G2.com.

SA

Susan A.

Small-Business (50 or fewer emp.)

12/11/2018

"Sogosurvey is great!"

5/5

What do you like best about Sogolytics?

It is so easy to navigate and create exactly what I need! Review collected by and hosted on G2.com.

What do you dislike about Sogolytics?

I have not found anything I dislike about this product. Review collected by and hosted on G2.com.

EI

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

11/21/2018

"Great to check the pulse of my customer"

5/5

What do you like best about Sogolytics?

Love that its easy to use and design a quick poll to send out to my customers annually. I can see the responses as they come in, and I can follow up with my customers based on their specific asks. Review collected by and hosted on G2.com.

What do you dislike about Sogolytics?

Would love for SogoSurvey to enable invitation to old surveys automatically. Review collected by and hosted on G2.com.

Response from Sarah Miller of Sogolytics

edit

Hello! We love that you have been utilizing SoGoSurvey to measure customer satisfaction and implement a data-driven sales model. We look forward to hearing about big wins and future successes!

To address your request for enabling invitations to old surveys, we would like to understand your use case. When next logged into your account, would you mind clicking the 'suggestions' button and submitting a note? This will go directly to our product development team.

Many thanks!

AC

Verified User in Civic & Social Organization

Mid-Market (51-1000 emp.)

11/29/2018

"Easy to use"

4/5

What do you like best about Sogolytics?

Easy to design and publish surveys. Also like the different reports I can pull. Review collected by and hosted on G2.com.

What do you dislike about Sogolytics?

Can be hard to find some information. Not always an intuitive program. Would like more instruction. Would be nice if could send anonymous surveys to our staff without having to pay for the next level. We are a small company only do 3 surveys a year. Review collected by and hosted on G2.com.

UP

Verified User in Political Organization

Small-Business (50 or fewer emp.)

11/20/2018

"Excellent software, just not for data analysis"

2/5

What do you like best about Sogolytics?

The best element about SoGo Survey is its customer service: friendly, accessible, helpful and quick. Review collected by and hosted on G2.com.

What do you dislike about Sogolytics?

The data exports are string based by default. There is a way to recode before export (which is extremely slow on large datasets), but it is entirely manual and needs to be repeated on every export.

The options to edit a survey after being sent out are very limited and stringent.

Display logic and branching is user unfriendly. Review collected by and hosted on G2.com.

Response from Sarah Miller of Sogolytics

edit

Thank you for your feedback.

Regarding data exports, SoGoSurvey allows for the export of raw data in many different formats. For SPSS reports, SoGoSurvey even has a feature to set up a code that can be saved for all future exports. This feature will be available in Spring ‘19 for all other formats.

To maintain data integrity, SoGoSurvey prevents changes to survey questions after a response has been received. Simple changes to typos or grammatical mistakes can be performed, as well as the addition or deletion of answer options. If you have questions about specific elements you were hoping to edit, please email us at support1@sogosurvey.com to discuss.

SoGoSurvey provides some of the most powerful branching and display logic options in the industry. If you reach out, we can also set up a time to discuss some shortcuts and best practices for both. Our support team can help ensure you are taking full advantage of what the platform has to offer.

Hope to speak with you soon!

AR

Verified User in Retail

Mid-Market (51-1000 emp.)

11/21/2018

"Easy to use and customize online surveys"

4.5/5

What do you like best about Sogolytics?

SoGoSurvey is an easy to use website which allows you to create and distribute surveys which work well for us as a business and are easy for the clients to complete Review collected by and hosted on G2.com.

What do you dislike about Sogolytics?

We would like the ability to be notified of negative feedback on the Plus package rather than the Pro package Review collected by and hosted on G2.com.

Response from Sarah Miller of Sogolytics

edit

Hi there, and happy to hear that SoGoSurvey has been easy to use for both you and your clients. We also love hearing about users who have been able to improve customer experience through the use of our platform.

As you can imagine, it is always a challenge to determine what features to offer in which package. We will take your feedback about notification features into consideration moving forward.

Cheers!