Kristina L.
KL
Kristina L.
Computer Science Teacher
Mid-Market (51-1000 emp.)
"Best customer service, great for schools for educational purposes"
5/5
What do you like best about Sogolytics?

Help is instantly available, no matter how trivial or hard the question is. I use SoGoSurvey at my school. SoGo Survey offers a free education license for the Plus package. We had to add the logo to our school's webpage and write a comment on social media referring the software to get a 1 year license. I introduced SoGo Survey to a few of my students and they all quickly learned how to use it and send a questionnaire out to all 600+ students from our school. We used Google Forms before, but this is professional and the most important thing for us was that we can add e-mail addresses of recipients and that every recipient has only one vote. With Forms this is possible, but only with a Google account, but schools mostly have their official e-mail adresses for students and that's exactly what we needed. Review collected by and hosted on G2.com.

What do you dislike about Sogolytics?

The UI/UX could be more intuitive (for example, how to completely delete a survey). Some students had problems with such details. Review collected by and hosted on G2.com.

Response from Sarah Miller of Sogolytics

Thank you, Kristina! We're always thrilled to hear about schools and students benefiting from SoGoSurvey's easy-to-use platform and professional designs and reports. Good luck to you and all of your students!

Matt S.
MS
Matt S.
President & CEO
Small-Business (50 or fewer emp.)
"Great technology, and outstanding customer support"
5/5
What do you like best about Sogolytics?

Immediately after signing up for SoGoSurvey's free account, we received a welcome email from Mena Yousef who offered us a 15 minute consultation to learn more about our business needs (definitely not something we get from other platforms). We agreed to the consultation, and were really blow away by how friendly and helpful he was. No sales pressure at all. The interface is very user-friendly (simple to use and professional in appearance) and their customer service is exceptional. Would highly recommend. Glad to be one of their new customers. Review collected by and hosted on G2.com.

What do you dislike about Sogolytics?

We haven't found any part of the product or customer support that we dislike. Review collected by and hosted on G2.com.

Response from Sarah Miller of Sogolytics

Matt, thank you for the compliments! We have shared with Mena--a valuable member of our team--as well. :)

We wish you all the best with your startup. We're always here to help!

Jeremy P.
JP
Jeremy P.
Senior Video Editor
Small-Business (50 or fewer emp.)
"Sogosurvey provides opportunities to improve agency resources."
5/5
What do you like best about Sogolytics?

Every corporation needs feedback to actually see what concerns are present and what corrections are to be done. For this, Sogosurvey gives a whole package of designing a detailed survey with relatable questions to be asked from the customer about there problems. Diverse options are available for making questions related to any research about the company. With its multiple language choice and user friendly display, an absolute fine quesstionare can be made and quick response from the required audience is also possible through this app. Review collected by and hosted on G2.com.

What do you dislike about Sogolytics?

SoGoSurvey needs to be accommodating in survey questions and provide a broad view of topics that could come up with attracting audience. It sometimes slows during feedback attempts and should know about the company's dealings so that better questions can be formed. Review collected by and hosted on G2.com.

Response from Sarah Miller of Sogolytics

Thank you for the note, Jeremy. We are glad to hear about your success using SoGoSurvey to gather customer experience feedback!

Soph M.
SM
Soph M.
EVP, North America
Enterprise (> 1000 emp.)
"SoGoSurvey is extremely easy to use and easily customizable platform."
5/5
What do you like best about Sogolytics?

This program helps organize the different tasks and create the best results according to the data received through this platform. It is quick and easy to email out a link to participants. SoGoSurvey provides options to help you create surveys that will aid in your marketing strategies or your companies decisions. SoGoSurvey is one of the best online software which helps clients and creators to get the opinion of the users in a better way. This tool gives us all features to conduct multiple surveys and differentiate results and analysis of each survey in a different manner. Review collected by and hosted on G2.com.

What do you dislike about Sogolytics?

SoGoSurvey is a free version for casual users that does not cost much but is a little limited. Also, sometimes the actual infrastructure of this software is that it can be limiting in terms of using different questions but it can be difficult to set up the right scenarios for that. This is something that you can work around but it also may keep limiting you in future surveys you create. There is a free version available in market with a very limited functionality. Review collected by and hosted on G2.com.

Response from Sarah Miller of Sogolytics

Thank you for taking the time to post, Soph! We are particularly pleased that you have utilized a few of the many survey templates we offer. :) Cheers!

Alison J.
AJ
Alison J.
Course Instructor
Enterprise (> 1000 emp.)
"SoGoSurvey supports a wide range of feedback analysis and data execution."
5/5
What do you like best about Sogolytics?

This software supports a whole load of features accompanied by efficient series of templates and automation of procedures. SoGoSurvey gathers feedback in user-friendly ways showing and attracting the audiences towards the questionnaires in quote effective ways. Followed by a number of templates and designs which can also be customised according to the requirements of the users or serving the purposes of the survey campaigns. It on the whole, analyse the whole data and shows the complete response in the form of charts and conceivable ways which can easily understood. It’s quite easy to use and we can easily adapt to it in no time. SoGoSurvey in itself works in a similar flow and proves to be quite handy. Review collected by and hosted on G2.com.

What do you dislike about Sogolytics?

This software where it brings in lot of working efficiencies in approaching the users and clients and gathering feedbacks also have some negative points related to it. The cost to run off campaigns is significantly higher than any other platform. It lays a massive burden on the different campaigns at a time. Also , in the meantime when you run several survey campaigns at a time , the things gets disturbingly mingled and we aren’t able to distinguish between different analyses results. Review collected by and hosted on G2.com.

Response from Sarah Miller of Sogolytics

Thank you, Alison, for sharing details about the ways in which you are using SoGoSurvey! We love how you are leveraging our CX tools to gather feedback on your organization's services.

Please always feel free to reach out to our support team with questions about how we can further support your data analysis!

Dario B.
DB
Dario B.
Media Strategist
Marketing and Advertising
Small-Business (50 or fewer emp.)
"The easiest and most powerful software to conduct surveys."
4.5/5
What do you like best about Sogolytics?

I really like this platform, being one of the most powerful in the market, but in turn it is one of the easiest to use thanks to its very simple user interface. It has a large number of features that make it unique: A very powerful reporting engine, your data can be expressed in visually pleasing charts and graphs and a great ability to analyze trends and be able to segment data for more information. SoGoSurvey really is the best in all areas. Review collected by and hosted on G2.com.

What do you dislike about Sogolytics?

In particular I could not think of anything I do not like about SoGoSurvey, however, your free package should be able to give more benefits, such as being able to see all the languages ​​that are available in SoGoSurvey. Review collected by and hosted on G2.com.

Response from Sarah Miller of Sogolytics

Dario,

Thank you for your review! We are thrilled that you have leveraged SoGoSurvey's ability to improve customer experience.

Given your interest in conducting safe and reliable research, you chose well with SoGoSurvey, as we are proud to offer the highest level of data security in the industry.

All of our packages offer the ability to translate your survey into over 40 languages. Please be sure to contact our support team (support1@sogosurvey.com) if you need any assistance navigating the multilingual survey feature.

Thanks again!

Verified User in Human Resources
AH
Verified User in Human Resources
Mid-Market (51-1000 emp.)
"Best Online Survey Tool"
5/5
What do you like best about Sogolytics?

I used SoGoSurvey for my office projects. The interface and platform are very easy to use. There are video tutorials, online blogs, and user-guides to get you going. Review collected by and hosted on G2.com.

What do you dislike about Sogolytics?

Nothing that I can think of as of now. I found the tool pretty much handy Review collected by and hosted on G2.com.

Response from Sarah Miller of Sogolytics

As always, we love hearing about how customers are utilizing SoGoSurvey for employee engagement activities! Thanks for sharing!

Elena M.
EM
Elena M.
Business Development Manager
Supermarkets
Enterprise (> 1000 emp.)
"Best tool for online surveys"
4/5
What do you like best about Sogolytics?

SoGoSurvey is one the most reliable and secured software for online surveys. The pricing is very affordable. The interface is very simple and the program has very supportive customer service. The number of questions is acceptable. The surveys can be filled from mobile phones and is very comfortable.

The “save and continue” option is a great benefit. Email alerts and reports are very useful. Editing responses is very helpful. Review collected by and hosted on G2.com.

What do you dislike about Sogolytics?

I would like to see all languages available on SoGoSurvey. The free package should give more benefits. The interface is a bit boring, it should have more customization options. In built video guides would be a perfect benefit. The reporting system should be more sophisticated. Review collected by and hosted on G2.com.

Response from Sarah Miller of Sogolytics

Elena, we appreciate your kind notes about the reliability and security of SoGoSurvey's platform. We know how critical these factors are for all of our customers, and especially those in larger organizations like yours.

Will you please email us at support1@sogosurvey.com to let us know if there is a specific language you are seeking? We pride ourselves on offering an extremely comprehensive list of languages, and we are always looking to add more! Our support team can also help you navigate or identify additional reporting functionality.

Thanks for taking the time to write, Elena!

Jackson T.
JT
Jackson T.
Senior Marketing Manager
Mid-Market (51-1000 emp.)
"Great Support, Enterprise Functionality... Highly Recommend"
5/5
What do you like best about Sogolytics?

Amazing support, robust, enterprise-grade survey platform. I have been very pleased with the automation and process improvement that SoGoSurvey has enabled our team over our previous provider. It's really a night and day difference. When we have needed changes or have had issues, the team always does their best to quickly address them effectively. Highly recommend. Review collected by and hosted on G2.com.

What do you dislike about Sogolytics?

The biggest feature I wish that I could have in the product is the ability to export shareable links to the surveys that have been completed. It is also difficult for me sometimes the links for survey respondents who are saving their progress and coming back to the assessment. Review collected by and hosted on G2.com.

Response from Sarah Miller of Sogolytics

Jackson,

Thank you for the review and for your appreciation of our platform! We are thrilled to be the enterprise solution for your organization and awards program.

If you don’t mind, will you reach out with details about what you are trying to accomplish in terms of exporting shareable links? I’m eager for our support team to have the opportunity to provide you with a solution. :)

Thank you again for taking the time to write—and for making the switch to SoGoSurvey!

Laura  L.
LL
Laura L.
CXO
Small-Business (50 or fewer emp.)
"Excellent tool and team!"
5/5
What do you like best about Sogolytics?

I like that it's easy to use, that I am able to customize my assessments and that it's not complicated for my clients.

The team is always available and ready to give the best customer service. I appreciate having a person available to clarify my concerns and receive suggestions whenever I need it. Customer service is very important to us when working with high level clients and international companies. Review collected by and hosted on G2.com.

What do you dislike about Sogolytics?

I have no dislikes. It's all in communicating your expectations. Review collected by and hosted on G2.com.

Response from Sarah Miller of Sogolytics

Laura, thank you for your review! We always prioritize functionality that simplifies the user experience, so we love all such examples of the platform's impact.

Also, I’ll be sharing your feedback with our customer support team. We're so glad to hear that you have had such a positive experience with our all star representatives!