# Best Business Process Management Software

  *By [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)*

   Business process management (BPM) software defines, automates, and reports on processes that optimize businesses and deliver on company goals. These tools aid in improving workflows and enhancing overall efficacy in day-to-day functions. BPM systems define processes spanning an entire company’s operations and subsequently monitor those processes. These tools can also be used to automate processes. The strength of BPM systems lies in their ability to provide an overview of the entire company, rendering them suitable for use by any department. However, they are commonly favored by operations teams. BPM systems can incorporate case management features, leading to common integrations with [CRM software](https://www.g2.com/categories/crm).

While BPM software shares features and functionalities with other solutions, it is crucial to understand the differences between various offerings. Although both BPM systems and [workflow management software](https://www.g2.com/categories/workflow-management) facilitate the definition and management of sequences of business activities and tasks, the former is distinguished since it provides users the ability to get a broader picture of all the processes in an organization. While workflow management is a component of BPM, it is more about task management and how repeatable, less complex individual processes get accomplished.

Businesses looking to create internal applications to streamline processes and automate tasks can utilize [rapid application development (RAD) software](https://www.g2.com/categories/rapid-application-development-rad) like low-code and no-code development platforms. These platforms sometimes have tools that assist in building process automation into applications. Solutions specifically tailored for building applications for a process automation use case are called [digital process automation (DPA)](https://www.g2.com/categories/digital-process-automation-dpa) software. Finally, businesses simply looking to map and mine their processes through diagramming, process discovery, and more can take advantage of [process mining software](https://www.g2.com/categories/process-mining).

To qualify for inclusion in the Business Process Management (BPM) category, a product must:

- Capture business processes, both software and human, outside of the context of automation
- Use business process model and notation (BPMN)
- Allow the creation of business rule logic
- Provide tools for mapping and monitoring execution performance
- Give users the ability to automate business processes
- Have the ability to create forms and other basic interfaces in a digital format or allow for integrations with other tools for the data





## Best Business Process Management Software At A Glance

- **Leader:** [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews)
- **Highest Performer:** [Quixy](https://www.g2.com/products/quixy/reviews)
- **Easiest to Use:** [Emakin](https://www.g2.com/products/emakin/reviews)
- **Top Trending:** [Camunda](https://www.g2.com/products/camunda/reviews)
- **Best Free Software:** [Nintex](https://www.g2.com/products/nintex-nintex/reviews)


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---

## Top-Rated Products (Ranked by G2 Score)
  ### 1. [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews)
  Optimize business processes across your organization with a cloud-first, comprehensive automation platform, powered by low-code and AI. Modernize and integrate operations at scale, maintain visibility and control with enterprise-grade governance, monitor and protect your data, and continuously improve with process insights.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 1,016

**User Satisfaction Scores:**

- **Intelligence:** 7.9/10 (Category avg: 8.2/10)
- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.0/10)
- **Process Overview:** 8.5/10 (Category avg: 8.8/10)
- **Process Analysis:** 8.2/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft)
- **Company Website:** https://www.microsoft.com/
- **Year Founded:** 1975
- **HQ Location:** Redmond, Washington
- **Twitter:** @microsoft (13,090,464 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (227,697 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, RPA Developer
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 33% Mid-Market, 32% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (382 reviews)
- Automation (317 reviews)
- Easy Integrations (294 reviews)
- Integrations (292 reviews)
- Process Automation (247 reviews)

**Cons:**

- Complexity (208 reviews)
- Slow Performance (102 reviews)
- Bugs (96 reviews)
- Expensive (96 reviews)
- Software Bugs (95 reviews)

  ### 2. [Laserfiche](https://www.g2.com/products/laserfiche/reviews)
  Get work done faster with Laserfiche, the leading SaaS provider of AI-powered document management and process automation. Through powerful workflows, electronic forms, document management and analytics, Laserfiche accelerates processes across the enterprise. ✓ Organize Your Content with AI-Powered Document Management Optimize your operations and increase team productivity with AI-powered document management. Centralize your content, improve collaboration and maintain audit trails to support compliance needs. ✓ Boost Your Productivity with Intelligent Automation Increase efficiency by automating tasks with low-code process automation and prebuilt solution templates. Work smarter and shift your team’s focus to higher priority strategic goals. ✓ Unify Your Systems with Powerful Integrations Laserfiche is the backbone connecting hundreds of mission-critical applications. Users can access relevant documents from a single location, eliminating the need to search across multiple platforms. ✓ Elevate Your Work with Laserfiche AI Laserfiche AI enables organizations to simplify their work, take control of processes and supercharge productivity — all without losing sight of critical data privacy and security standards.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 1,120

**User Satisfaction Scores:**

- **Intelligence:** 8.5/10 (Category avg: 8.2/10)
- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10)
- **Process Overview:** 8.9/10 (Category avg: 8.8/10)
- **Process Analysis:** 8.7/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Laserfiche](https://www.g2.com/sellers/laserfiche)
- **Company Website:** https://www.laserfiche.com/
- **Year Founded:** 1976
- **HQ Location:** Long Beach, California
- **Twitter:** @laserfiche (4,772 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/19414/ (413 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Deputy City Clerk, Business Systems Analyst
  - **Top Industries:** Government Administration, Education Management
  - **Company Size:** 60% Mid-Market, 26% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (118 reviews)
- Process Automation (88 reviews)
- Automation (83 reviews)
- Workflow Management (69 reviews)
- Document Management (65 reviews)

**Cons:**

- Learning Curve (39 reviews)
- Learning Difficulty (33 reviews)
- Missing Features (28 reviews)
- Update Issues (23 reviews)
- Performance Issues (22 reviews)

  ### 3. [Jotform Workflows](https://www.g2.com/products/jotform-workflows/reviews)
  Jotform Workflows is a powerful no-code automation platform that makes it easy to streamline, manage, and optimize your business processes from end to end. Using an intuitive drag-and-drop builder, you can design custom workflows that match your exact needs — whether you’re routing approvals, collecting payments, assigning tasks, or automating repetitive steps across your organization. Jotform Workflows eliminates manual work, reduces errors, and helps teams move faster by keeping every process consistent, transparent, and fully automated. With 200+ professionally designed workflow templates, getting started is effortless. Choose a ready-made workflow for HR, finance, operations, customer service, education, healthcare, or any other use case, and customize it to fit your processes. Workflows can include conditional logic, automated notifications, role-based approvals, and dynamic routing rules that adapt to each form submission, ensuring the right steps happen at the right time. For organizations that rely on payments, Jotform Workflows supports automated payment collection and processing through 40+ trusted payment gateways, including PayPal, Square, and Stripe. You can trigger payments based on user selections, approval steps, or predefined conditions, helping you collect funds quickly and accurately without manual intervention. Seamless integration is at the heart of Jotform Workflows. Connect your workflows to 200+ popular apps — including Slack, Google Sheets, Airtable, HubSpot, Trello, and more — to automatically sync data, create tasks, notify team members, or update external systems in real time. This creates a fully connected ecosystem where every submission triggers the right actions across your tools. Jotform Workflows also includes powerful task management capabilities. Create tasks, assign them to team members, track progress, and automate follow-ups based on form responses or workflow conditions. This centralizes all activity into one organized workspace, giving teams full visibility into what needs to happen next. All workflow data is automatically stored and organized in Jotform Tables and Jotform Inbox. View submissions as spreadsheets, calendars, or cards, manage permissions for team members, and respond to approvals or requests quickly from any device. This ensures complete oversight and helps teams make informed decisions faster. With robust automation, deep integrations, secure data handling, and a no-code builder anyone can use, Jotform Workflows empowers organizations of all sizes to create efficient, scalable, and fully automated processes — without relying on developers or technical expertise.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 462

**User Satisfaction Scores:**

- **Intelligence:** 8.3/10 (Category avg: 8.2/10)
- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10)
- **Process Overview:** 8.5/10 (Category avg: 8.8/10)
- **Process Analysis:** 8.4/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Jotform](https://www.g2.com/sellers/jotform)
- **Company Website:** https://www.jotform.com/
- **Year Founded:** 2006
- **HQ Location:** San Francisco, California
- **Twitter:** @Jotform (39,323 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3541463/ (900 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, Founder
  - **Top Industries:** Non-Profit Organization Management, Hospital & Health Care
  - **Company Size:** 63% Small-Business, 29% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (263 reviews)
- Automation (129 reviews)
- Form Creation (97 reviews)
- Process Automation (85 reviews)
- Customization (83 reviews)

**Cons:**

- Learning Curve (56 reviews)
- Complexity (48 reviews)
- Missing Features (42 reviews)
- Form Issues (40 reviews)
- Integration Issues (40 reviews)

  ### 4. [Bizagi](https://www.g2.com/products/bizagi/reviews)
  Bizagi is a low-code process automation platform. It enables organizations to orchestrate processes and create modern apps. The most important use case is often for complex long running processes and areas where compliance and auditability is crucial. Importantly, as an Azure-native PaaS, Bizagi has taken full advantage of Microsoft and OpenAI's market-leading AI capabilities, and quickly embedded advanced AI functionality right at the heart of its platform. This means customers can easily activate AI Agents and AI Workers inside business processes and unlock new levels of efficiency and business insight - all while maintaining the data security and governance that's needed in complex enterprise processes. The platform streamlines operations by connecting people, applications, robots, and information. This approach empowers businesses to automate workflows and enhance collaboration between IT and business teams, ultimately driving efficiency and productivity across various departments. Targeted towards enterprises of all sizes, Bizagi is particularly beneficial for organizations looking to improve their process management capabilities without the need for extensive coding knowledge. The platform is ideal for business analysts, process owners, and IT professionals who seek to create, manage, and optimize workflows quickly and effectively. With its user-friendly interface, Bizagi facilitates the rapid development of applications that can adapt to changing business needs, making it a valuable tool for organizations in dynamic industries. Key features of Bizagi include its cloud-native architecture, which ensures scalability and accessibility from anywhere, and its robust integration capabilities that allow seamless connections with existing systems and applications. The platform also offers a visual process modeling tool that simplifies the design of workflows, enabling users to map out processes intuitively. Additionally, Bizagi supports collaboration through real-time feedback and communication tools, fostering a culture of teamwork and innovation. Bizagi's pricing model sets it apart from others in the market. Its consumption-based pricing enables customers to start small at a lower initial investment, and then scale over time as needed. This makes transformation programs more accessible and reduces risk. Additionally, this model creates a better correlation between cost and the value delivered. Bizagi is fully driven to help you deliver platform adoption and maximum business value. Importantly, there are no limits on the number of users or apps within any subscription and with the ability to include suppliers and partners at no additional cost, customers are free to experiment, creating new apps and automations without incurring any immediate cost. The benefits of using Bizagi extend beyond just process automation. By enabling faster adoption of new technologies and methodologies, organizations can achieve quicker time-to-market for their products and services. The platform's flexibility allows businesses to adapt their processes in response to market changes, ensuring they remain competitive. Furthermore, with a community of millions of users and a proven track record with over 400 enterprises, including major brands like Adidas, Unilever, and DHL, Bizagi stands out as a reliable choice for organizations seeking to enhance their operational efficiency and drive digital transformation.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 283

**User Satisfaction Scores:**

- **Intelligence:** 7.8/10 (Category avg: 8.2/10)
- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.0/10)
- **Process Overview:** 9.1/10 (Category avg: 8.8/10)
- **Process Analysis:** 9.0/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Bizagi](https://www.g2.com/sellers/bizagi)
- **Company Website:** https://www.bizagi.com
- **Year Founded:** 1989
- **HQ Location:** 1775 Tysons Blvd, 5th Floor, Tysons, VA, 22102
- **Twitter:** @bizagi (5,742 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2652230/ (438 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Business Analyst
  - **Top Industries:** Information Technology and Services, Banking
  - **Company Size:** 44% Mid-Market, 30% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (111 reviews)
- Efficiency (46 reviews)
- Intuitive (45 reviews)
- Automation (44 reviews)
- Workflow Management (44 reviews)

**Cons:**

- Missing Features (30 reviews)
- Performance Issues (27 reviews)
- Learning Curve (25 reviews)
- Slow Performance (23 reviews)
- Complexity (22 reviews)

  ### 5. [AuraQuantic](https://www.g2.com/products/auraquantic/reviews)
  AuraQuantic is an enterprise No-Code Business Process Management (BPM) and Digital Process Automation (DPA) platform designed to help organizations design, automate, and orchestrate end-to-end business processes without complex coding. As a powerful Business Orchestration and Automation Platform, AuraQuantic connects people, data, and enterprise systems to streamline operations across the entire organization. Built for both business and IT teams, AuraQuantic enables rapid creation of workflow-driven applications through visual modeling and centralized governance. Organizations use the platform to standardize operations, eliminate manual tasks, and gain real-time visibility with full traceability—making it ideal for scalable Business Process Automation (BPA) and enterprise digital transformation. Key capabilities include: - Visual workflow design and rule-based automation - Real-time dashboards and performance monitoring - Seamless integration with ERP, CRM, SharePoint, legacy systems, databases, and APIs - Centralized data orchestration across departments - Enterprise-grade security, scalability, and governance controls A key differentiator is AuraQuantic’s embedded Artificial Intelligence (AI) and AI agents, which enhance automation through: - AI-powered document processing and intelligent data extraction - Predictive analytics and automated decision rules - Smart task routing and contextual recommendations - Dynamic workflow optimization By combining no-code application development, advanced BPM functionality, AI-driven automation, and enterprise orchestration, AuraQuantic enables organizations to reduce costs, increase productivity, strengthen compliance, and enhance customer-facing processes across industries such as finance, healthcare, education, manufacturing, and public administration.


  **Average Rating:** 4.9/5.0
  **Total Reviews:** 61

**User Satisfaction Scores:**

- **Intelligence:** 9.5/10 (Category avg: 8.2/10)
- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.0/10)
- **Process Overview:** 9.8/10 (Category avg: 8.8/10)
- **Process Analysis:** 9.9/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [AuraQuantic](https://www.g2.com/sellers/auraquantic)
- **Company Website:** https://www.auraquantic.com
- **Year Founded:** 2002
- **HQ Location:** Miami, FL
- **LinkedIn® Page:** https://www.linkedin.com/company/auraquantic (120 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 50% Mid-Market, 44% Enterprise


#### Pros & Cons

**Pros:**

- Automation Efficiency (1 reviews)
- Automation Excellence (1 reviews)
- Customer Satisfaction (1 reviews)
- Customization Options (1 reviews)
- Ease of Use (1 reviews)

**Cons:**

- Complexity (1 reviews)
- Learning Curve (1 reviews)
- Learning Difficulty (1 reviews)
- Steep Learning Curve (1 reviews)

  ### 6. [Appian](https://www.g2.com/products/appian/reviews)
  Appian is a software company that automates business processes. The Appian Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences. For more information, visit [www.appian.com](http://www,appian.com?utm_source=g2). [Nasdaq: APPN] ANALYST REPORTS Appian is proud to once again be named a Leader by Gartner for Enterprise Low-Code Application Platforms. Access report via: https://ap.pn/3d8RYQJ Appian, A Clear Leader in Nucleus Research’s 2020 Value Matrix for Low-Code Application Platforms. View report via: https://ap.pn/3jH7OmY


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 421

**User Satisfaction Scores:**

- **Intelligence:** 8.0/10 (Category avg: 8.2/10)
- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.0/10)
- **Process Overview:** 8.5/10 (Category avg: 8.8/10)
- **Process Analysis:** 8.4/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Appian](https://www.g2.com/sellers/appian)
- **Company Website:** https://www.appian.com
- **Year Founded:** 1999
- **HQ Location:** McLean, Virginia
- **Twitter:** @Appian (16,311 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/8088/ (2,444 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Consultant, Manager
  - **Top Industries:** Financial Services, Banking
  - **Company Size:** 58% Enterprise, 28% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (38 reviews)
- Automation (29 reviews)
- Low Code (26 reviews)
- AI Technology (24 reviews)
- Artificial Intelligence (23 reviews)

**Cons:**

- Limited Features (15 reviews)
- Expensive (13 reviews)
- Limited Flexibility (12 reviews)
- Complexity (11 reviews)
- Limited Customization (11 reviews)

  ### 7. [Quixy](https://www.g2.com/products/quixy/reviews)
  Quixy is a cloud-based, user-friendly platform that empowers users without coding skills to create enterprise-grade applications ten times faster using a simple drag-and-drop design. Built for today’s dynamic business environment, Quixy allows businesses to build and manage enterprise applications quickly and effortlessly, enhancing efficiency, transparency, and productivity across operations. With a wide range of pre-built solutions for various use cases such as CRM, Project Management, HRMS, and more. Quixy simplifies application development and helps organizations stay agile while meeting their unique needs. The platform also integrates a seamless cloud database, enterprise-grade security, regulatory compliance, and a scalable infrastructure to support global business operations. Schedule a Demo at https://quixy.com/get-demo/


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 129

**User Satisfaction Scores:**

- **Intelligence:** 9.8/10 (Category avg: 8.2/10)
- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.0/10)
- **Process Overview:** 9.9/10 (Category avg: 8.8/10)
- **Process Analysis:** 9.8/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Quixy](https://www.g2.com/sellers/quixy)
- **Year Founded:** 2019
- **HQ Location:** Hyderabad, Telangana
- **LinkedIn® Page:** https://www.linkedin.com/company/14492640/ (254 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Senior Software Engineer, Associate Software Engineer
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 62% Mid-Market, 23% Small-Business


#### Pros & Cons

**Pros:**

- Automation (2 reviews)
- Automation Excellence (2 reviews)
- Ease of Use (2 reviews)
- Efficiency (2 reviews)
- Efficiency Improvement (2 reviews)

**Cons:**

- Performance Issues (2 reviews)
- Refresh (2 reviews)
- Slow Loading (2 reviews)
- Slow Performance (2 reviews)
- Bugs (1 reviews)

  ### 8. [Camunda](https://www.g2.com/products/camunda/reviews)
  Camunda enables organizations to orchestrate and automate processes across people, systems, and devices to continuously overcome complexity, increase efficiency, and fully operationalize AI. Built for business and IT users, Camunda’s leading orchestration and automation platform executes any process at the required speed and scale to remain competitive without compromising security and governance. Over 700 companies across all industries, including Atlassian, ING, and Vodafone trust Camunda with the design, orchestration, automation, and improvement of their business-critical processes to accelerate digital transformation. To learn more visit camunda.com.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 311

**User Satisfaction Scores:**

- **Intelligence:** 7.5/10 (Category avg: 8.2/10)
- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.0/10)
- **Process Overview:** 8.7/10 (Category avg: 8.8/10)
- **Process Analysis:** 8.4/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Camunda](https://www.g2.com/sellers/camunda)
- **Company Website:** https://www.camunda.com/
- **Year Founded:** 2008
- **HQ Location:** Berlin, Deutschland
- **Twitter:** @Camunda (6,138 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3221992/ (639 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer
  - **Top Industries:** Banking, Financial Services
  - **Company Size:** 46% Enterprise, 31% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (52 reviews)
- Automation (43 reviews)
- Flexibility (34 reviews)
- Process Management (34 reviews)
- Integrations (30 reviews)

**Cons:**

- Complexity (38 reviews)
- Learning Curve (37 reviews)
- Setup Difficulties (25 reviews)
- Difficult Learning (16 reviews)
- Expensive (16 reviews)

  ### 9. [Integrated Management System (IMS)](https://www.g2.com/products/integrated-management-system-ims/reviews)
  Interfacing’s Integrated Management System (IMS) is an AI-powered platform that unifies BPM, QMS, Document Control, and GRC into one platform. Organizations use IMS to model and automate processes, control documents, manage risks, and maintain regulatory compliance with full traceability and audit readiness. Built for highly regulated sectors such as aerospace, life sciences, finance, and government, IMS provides real-time visibility, automated workflows, and AI-driven insights that improve quality and reduce operational risk. The platform is ISO 27001 certified and fully validated for 21 CFR Part 11, making it suitable for mission-critical environments requiring strong governance, security, and control. IMS also includes low-code automation, process mining, audit management, training tracking, CAPA workflows, and dashboards to help teams streamline operations and continuously improve. AI strengthens governance, improves accuracy, and reinforces regulatory control.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 64

**User Satisfaction Scores:**

- **Intelligence:** 8.8/10 (Category avg: 8.2/10)
- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10)
- **Process Overview:** 8.6/10 (Category avg: 8.8/10)
- **Process Analysis:** 8.9/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Interfacing Technologies Corporation](https://www.g2.com/sellers/interfacing-technologies-corporation)
- **Year Founded:** 1983
- **HQ Location:** Quebec, Canada
- **Twitter:** @interfacing (688 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/49288 (71 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** CEO
  - **Top Industries:** Management Consulting, Information Technology and Services
  - **Company Size:** 45% Enterprise, 33% Small-Business


#### Pros & Cons

**Pros:**

- Compliance Management (15 reviews)
- Ease of Use (14 reviews)
- Process Management (13 reviews)
- Workflow Management (11 reviews)
- Audit Management (10 reviews)

**Cons:**

- Learning Curve (9 reviews)
- Steep Learning Curve (8 reviews)
- Complex Setup (7 reviews)
- Complexity (6 reviews)
- Difficult Learning (6 reviews)

  ### 10. [Nintex](https://www.g2.com/products/nintex-nintex/reviews)
  Nintex helps companies unlock the power of endless possibilities with agentic business orchestration. Today, more than 7,000 public and private sector organizations across 100+ countries turn to the Nintex platform to automate how work gets done, remove friction from business processes, and unlock the full potential of their people. Nintex CE allows organizations to govern how people, systems, and AI work together: combining the speed and innovation of easy, low-code application development, with the flexibility of workflow orchestration, and the intelligence of AI agents to build solutions that solve their unique business challenges. Nintex K2 allows organizations to get advanced orchestration, control, and scalability, while keeping data securely on-premises to meet the exacting standards of highly regulated entities or those with strict data sovereignty requirements. Harness powerful on-prem automation, rich application development, and complex case management with full control.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 1,271

**User Satisfaction Scores:**

- **Intelligence:** 7.9/10 (Category avg: 8.2/10)
- **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.0/10)
- **Process Overview:** 8.4/10 (Category avg: 8.8/10)
- **Process Analysis:** 8.0/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Nintex](https://www.g2.com/sellers/nintex)
- **Company Website:** https://www.nintex.com
- **Year Founded:** 2006
- **HQ Location:** Bellevue, WA
- **LinkedIn® Page:** https://www.linkedin.com/company/258303/ (1,222 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Business Analyst, Salesforce Administrator
  - **Top Industries:** Information Technology and Services, Financial Services
  - **Company Size:** 48% Enterprise, 40% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (37 reviews)
- Workflow Management (19 reviews)
- Automation (18 reviews)
- Easy Setup (17 reviews)
- Versatility (16 reviews)

**Cons:**

- Limited Features (17 reviews)
- Learning Curve (13 reviews)
- Complexity (9 reviews)
- Expensive (9 reviews)
- Limited Customization (9 reviews)

  ### 11. [Emakin](https://www.g2.com/products/emakin/reviews)
  Emakin is a Low-Code/No-Code Business Process Management (BPM) platform that helps organisations design, automate and manage business processes without the need for extensive software development. The platform provides a visual environment where users can model workflows, integrate systems and monitor operations, enabling faster adaptation to business, operational and regulatory changes across different departments. Emakin is used by companies of all sizes, particularly in sectors such as finance, insurance, retail, healthcare, manufacturing, pharmaceutical and education. It helps them streamline routine work, eliminate manual errors and achieve consistent process execution across teams. Emakin combines workflow automation, case management and analytics capabilities within a unified system that promotes collaboration and shared visibility between business and IT users. Key capabilities include • Visual process and form design – model and configure workflows and user interfaces through an intuitive drag and drop environment • Case management and task tracking – gain full visibility into ongoing operations, monitor progress, manage exceptions and track performance indicators efficiently • Integration hub – connect enterprise systems and data sources through APIs, databases and web services for seamless interoperability • Decision and rules management – configure business rules and decision models to ensure consistent, transparent and rule based operations • Analytics and reporting – access real time dashboards and detailed insights into process performance, bottlenecks and compliance metrics Emakin enables organisations to optimise their workflows, shorten turnaround times and maintain control over complex processes. It serves as a comprehensive platform for digital transformation, supporting approvals, service requests, compliance workflows and other enterprise-wide operations with agility and precision.


  **Average Rating:** 4.9/5.0
  **Total Reviews:** 28

**User Satisfaction Scores:**

- **Intelligence:** 8.7/10 (Category avg: 8.2/10)
- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.0/10)
- **Process Overview:** 10.0/10 (Category avg: 8.8/10)
- **Process Analysis:** 9.8/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Emakin](https://www.g2.com/sellers/emakin)
- **Year Founded:** 2010
- **HQ Location:** Dublin City, IE
- **LinkedIn® Page:** https://www.linkedin.com/company/emakin (15 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Computer Software
  - **Company Size:** 61% Small-Business, 25% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (15 reviews)
- Easy Integrations (11 reviews)
- Flexibility (10 reviews)
- Integration (10 reviews)
- Low-Code Development (9 reviews)

**Cons:**

- Learning Curve (7 reviews)
- Limited Customization (4 reviews)
- Coding Difficulty (2 reviews)
- Limited Features (2 reviews)
- Missing Features (2 reviews)

  ### 12. [Kissflow](https://www.g2.com/products/kissflow/reviews)
  Kissflow is an easy-to-use, low-code platform for custom application development tailored to business operations. Kissflow enables process owners and IT developers to automate and build middle-office processes and applications. Kissflow help solve two main challenges in the enterprise: The first is the custom application backlog. Enterprise IT teams say “not now” to most custom application requests from business teams. While important to a department, they aren’t vital enough to engage limited IT bandwidth. Kissflow gives internal developers a hyper-fast platform to build various applications quickly. The second is starting a citizen development program. Process owners are scattered throughout the organization and need a standard, approved, and governed way to build automated applications that are a step up from spreadsheets. With its simple no-code design, patented rules engine, and comprehensive governance module, Kissflow is the ONLY platform that fulfills all the requirements for true citizen development. Teams can build a wide variety of solutions on Kissflow, from custom multifunctional applications to automated human-centric processes, workflows, case management, and project management. Hundreds of global and Fortune 500 brands rely on Kissflow to transform middle-office operations.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 560

**User Satisfaction Scores:**

- **Intelligence:** 8.6/10 (Category avg: 8.2/10)
- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.0/10)
- **Process Overview:** 8.7/10 (Category avg: 8.8/10)
- **Process Analysis:** 8.2/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [KissFlow](https://www.g2.com/sellers/kissflow-aa004628-df19-42e1-bf5d-750b1c144168)
- **Year Founded:** 2012
- **HQ Location:** Delaware, USA
- **Twitter:** @kissflow (6,946 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/kissflow/ (531 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** IT Manager, Business Analyst
  - **Top Industries:** Information Technology and Services, Education Management
  - **Company Size:** 55% Mid-Market, 24% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (38 reviews)
- Workflow Management (21 reviews)
- Automation (20 reviews)
- Flexibility (19 reviews)
- Customization (17 reviews)

**Cons:**

- Limited Features (16 reviews)
- Missing Features (14 reviews)
- Limited Customization (11 reviews)
- Integration Issues (9 reviews)
- Access Control (6 reviews)

  ### 13. [Cflow](https://www.g2.com/products/cflow/reviews)
  Cflow is an AI-powered, no-code workflow automation platform designed to simplify and optimize business processes for companies of any size. It automates approvals for tasks like Capex Requests, Check Payments, Invoices, and Purchase Orders, reducing manual work and boosting efficiency through an intuitive Visual Workflow Builder. With Cflow, businesses can shift from managing processes via emails and spreadsheets to a streamlined, automated system, significantly improving productivity while lowering operational costs.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 176

**User Satisfaction Scores:**

- **Intelligence:** 9.5/10 (Category avg: 8.2/10)
- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10)
- **Process Overview:** 9.5/10 (Category avg: 8.8/10)
- **Process Analysis:** 9.6/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Cavintek Inc](https://www.g2.com/sellers/cavintek-inc)
- **Company Website:** https://www.cavintek.com
- **Year Founded:** 2011
- **HQ Location:** 4140 Via Candidiz UNIT 158, San Diego, CA 92130, United States
- **Twitter:** @cflowapps (824 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/cflowapps/ (27 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Marketing and Advertising, Information Technology and Services
  - **Company Size:** 47% Mid-Market, 41% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (83 reviews)
- Automation (56 reviews)
- Workflow Management (53 reviews)
- Automation Efficiency (48 reviews)
- Process Automation (47 reviews)

**Cons:**

- Performance Issues (32 reviews)
- Slow Performance (28 reviews)
- Learning Curve (25 reviews)
- Limited Features (13 reviews)
- Slow Loading (12 reviews)

  ### 14. [IBM Blueworks Live](https://www.g2.com/products/ibm-blueworks-live/reviews)
  IBM Blueworks Live is a cloud-based business process modeling and management solution designed to help organizations identify, document, and improve their business processes through intuitive mapping and real-time collaboration. As a type of Business Process Management (BPM) software, IBM Blueworks Live is built for any company that needs a unified solution to document, analyze, and optimize their workflows. This tool serves as a single source of truth for business process documentation, providing comprehensive support for process discovery, modeling, and management. It is particularly valuable for companies looking to standardize operations, enhance collaboration, and ensure compliance in highly regulated environments. IBM Blueworks Live stands out by offering built-in support for industry-standard diagrams, such as BPMN 2.0, and real-time editing features, making it easier for teams to communicate, make decisions, and drive process improvements effectively from anywhere. Key Features and Benefits: Intuitive Process Discovery and Mapping: - Drag-and-drop interface with pre-built templates for easy process mapping. - Built-in support for BPMN 2.0 ensures standardized and clear process diagrams. - Simplifies the identification and documentation of processes, reducing time and effort. Unified Single Source of Truth: - Comprehensive process modeling and decision modeling capabilities. - Consistent and accurate documentation across the organization. - Enhances decision-making with reliable and standardized information. Real-Time Collaboration and Governance: - Instant visibility of changes, integrated chat, and audit trails for better governance. - Supports role-based access and process integrity management. - Facilitates collaboration with team members, ensuring that everyone stays aligned. Compliance and Standardization: - Helps manage regulatory compliance through structured process documentation. - Reduces the risk of compliance breaches with up-to-date and accurate process information. - Supports governance with audit trails and revision histories. Cloud-Based Accessibility: - No need for complex software installations; accessible from anywhere with internet connectivity. - Scalable and adaptable to suit both small teams and large enterprises. IBM Blueworks Live is ideal for businesses that need a reliable starting point for process improvement initiatives, enabling teams to work more efficiently while maintaining control over their operations. Its ability to provide a unified view of business processes with robust collaboration features sets it apart from other tools, helping organizations achieve higher productivity and smoother operations.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 70

**User Satisfaction Scores:**

- **Intelligence:** 6.8/10 (Category avg: 8.2/10)
- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10)
- **Process Overview:** 8.6/10 (Category avg: 8.8/10)
- **Process Analysis:** 8.0/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [IBM](https://www.g2.com/sellers/ibm)
- **Year Founded:** 1911
- **HQ Location:** Armonk, NY
- **Twitter:** @IBM (708,000 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1009/ (324,553 employees on LinkedIn®)
- **Ownership:** SWX:IBM

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Financial Services
  - **Company Size:** 61% Enterprise, 32% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (8 reviews)
- Process Management (8 reviews)
- Team Collaboration (6 reviews)
- Helpful (5 reviews)
- Efficiency (4 reviews)

**Cons:**

- Missing Features (5 reviews)
- Tool Limitations (4 reviews)
- Complexity (3 reviews)
- Expensive (3 reviews)
- Limited Features (3 reviews)

  ### 15. [PIX RPA](https://www.g2.com/products/pix-rpa/reviews)
  PIX RPA is an intelligent automation platform that combines RPA, AI, and BPM to help businesses automate processes, improve efficiency, and scale operations. Advantages of PIX RPA Platform: - Built-in IDP for intelligent document automation; - Enterprise-ready platform with robust scalability; - PROM Framework for flexible process modeling; - Integrated AI support for smarter decision-making; - Centralized orchestration with BPM tools; - Multi-platform compatibility for diverse systems. PIX Platform Components: - PIX Studio: Tool for creating and designing software robots; - PIX Robot: Execution module that runs automated algorithms; - PIX Master (On-premise & Cloud): Administration console to manage multiple robots and processes; - PIX Runner: Application for running and operating robots on a user’s device; - PIX Converter: Tool for automated migration of UiPath projects to PIX RPA; - PIX Analytics Module: A new component that enables real-time monitoring of automation results and evaluation of PIX RPA implementation impact through advanced data visualizations and performance insights; - PIX Smart Module: Intelligent add-on that enhances automation capabilities through AI-driven decision-making, adaptive process optimization, and predictive analytics. Key Benefits: - Faster automation speed than traditional methods; - Accelerated process execution with improved quality; - Enhanced compliance and reduced operational risks; - Higher employee satisfaction through task automation; - Quick ROI with scalable and intelligent automation.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 233

**User Satisfaction Scores:**

- **Intelligence:** 9.1/10 (Category avg: 8.2/10)
- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10)
- **Process Overview:** 8.9/10 (Category avg: 8.8/10)
- **Process Analysis:** 9.1/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [PIX Robotics](https://www.g2.com/sellers/pix-robotics)
- **Year Founded:** 2018
- **HQ Location:** Dubai, AE
- **LinkedIn® Page:** https://www.linkedin.com/company/pix-rpa-platform/ (68 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Desarrollador, Estudiante
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 68% Small-Business, 19% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (18 reviews)
- Automation (12 reviews)
- Intuitive (11 reviews)
- User Interface (11 reviews)
- Features (9 reviews)

**Cons:**

- Missing Features (6 reviews)
- Integration Issues (4 reviews)
- Lacking Features (3 reviews)
- Limited Features (3 reviews)
- Difficult Learning (2 reviews)

  ### 16. [BIC Platform](https://www.g2.com/products/gbtec-software-bic-platform/reviews)
  BIC is an AI-powered all-in-one solution for digital transformation that unites process design, automation, and enterprise architecture in a single, intuitive platform — helping organizations work smarter, faster, and more efficiently. - BIC Process Design – intuitive process modeling, documentation, & analysis - BIC Enterprise Architecture Management (EAM) – strategic alignment of business and IT - BIC Process Execution – process automation and workflow execution With BIC Process Design, organizations accelerate transformation by intelligently automating manual modeling tasks, generating process variants, and continuously improving efficiency and performance. Through BIC EAM, they visualize, analyze, and strategically steer their IT landscape, ensuring every technology investment aligns with business goals. With BIC Process Execution, they bring processes to life — automating workflows, integrating systems, and driving real-time collaboration and compliance across the business. BIC empowers organizations to manage and optimize their processes, quality, performance, and enterprise architecture within a single, integrated environment.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 65

**User Satisfaction Scores:**

- **Intelligence:** 7.4/10 (Category avg: 8.2/10)
- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10)
- **Process Overview:** 8.7/10 (Category avg: 8.8/10)
- **Process Analysis:** 8.2/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [GBTEC Software](https://www.g2.com/sellers/gbtec-software)
- **Company Website:** https://www.gbtec.com/
- **Year Founded:** 2005
- **HQ Location:** Bochum, North Rhine-Westphalia, Germany
- **Twitter:** @GBTEC (460 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2907514 (254 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Insurance, Financial Services
  - **Company Size:** 45% Enterprise, 38% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (16 reviews)
- Features (7 reviews)
- Process Management (7 reviews)
- Workflow Management (7 reviews)
- Automation (6 reviews)

**Cons:**

- Limited Features (6 reviews)
- Missing Features (5 reviews)
- Complexity (3 reviews)
- Document Management (3 reviews)
- Expensive (3 reviews)

  ### 17. [LogicGate Risk Cloud](https://www.g2.com/products/logicgate-risk-cloud/reviews)
  LogicGate is the Leading AI GRC Platform for the Enterprise, providing the flexibility, scalability, and intuitive automations that empower leaders to be more effective. The Risk Cloud platform offers a holistic view of enterprise-wide risk, combining AI-driven workflows, real-time insights, and seamless integrations to deliver actionable intelligence. With over 40 purpose-built applications, the no-code platform adapts to any environment and remains easy to use across the enterprise. LogicGate helps risk teams quantify their impact, align with business priorities, and move beyond compliance, supporting sustainable growth, improved operational efficiency, and a dynamic, predictive approach to risk and resilience.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 182

**User Satisfaction Scores:**

- **Intelligence:** 8.5/10 (Category avg: 8.2/10)
- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.0/10)
- **Process Overview:** 9.1/10 (Category avg: 8.8/10)
- **Process Analysis:** 8.8/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [LogicGate](https://www.g2.com/sellers/logicgate)
- **Company Website:** https://www.logicgate.com
- **Year Founded:** 2015
- **HQ Location:** Chicago, IL
- **Twitter:** @LogicGate (837 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/10009944/ (242 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Financial Services, Insurance
  - **Company Size:** 52% Enterprise, 38% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (24 reviews)
- Customizability (16 reviews)
- Features (15 reviews)
- Customization (13 reviews)
- Intuitive (12 reviews)

**Cons:**

- Improvement Needed (5 reviews)
- Learning Difficulty (5 reviews)
- Missing Features (5 reviews)
- Difficulty (4 reviews)
- Inadequate Reporting (4 reviews)

  ### 18. [FlowForma Process Automation](https://www.g2.com/products/flowforma-process-automation/reviews)
  FlowForma is a type of process automation solution designed to help users digitize, automate, and optimize business processes across various complexities. This enterprise-grade platform leverages AI technology to provide a no-code environment, allowing users, regardless of their technical expertise, to create and manage automated workflows efficiently. By integrating intelligent automation into everyday operations, FlowForma addresses the growing need for organizations to enhance productivity and streamline processes. The target audience for FlowForma includes business leaders, IT professionals, and organizations of all sizes seeking to improve their operational efficiency. With its user-friendly interface, FlowForma caters to both small businesses and large enterprises, making it an adaptable solution for diverse industries. Specific use cases range from automating simple tasks, such as data entry and approvals, to managing complex workflows that require intricate decision-making and collaboration among multiple stakeholders. Key features of FlowForma include its agentic AI capabilities, which allow users to design and optimize processes with the assistance of AI as an active collaborator. This functionality not only enhances the automation experience but also enables users to evolve their processes intelligently over time. The platform is built to be scalable and secure, ensuring that organizations can grow and adapt their automation strategies without compromising data integrity or system performance. FlowForma stands out in the process automation category by making automation accessible and affordable. With over 300,000 users worldwide, the platform has proven its effectiveness in delivering measurable results. Users benefit from the ability to streamline operations, reduce manual errors, and enhance overall productivity. The no-code aspect of FlowForma empowers individuals to take control of their automation needs without relying heavily on IT resources, fostering a culture of innovation and agility within organizations. In addition to its robust features, FlowForma offers a free trial, allowing potential users to experience the platform's capabilities firsthand. This trial period provides an opportunity for organizations to evaluate how FlowForma can transform their processes and drive efficiency, ultimately leading to improved business outcomes.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 94

**User Satisfaction Scores:**

- **Intelligence:** 8.6/10 (Category avg: 8.2/10)
- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10)
- **Process Overview:** 8.7/10 (Category avg: 8.8/10)
- **Process Analysis:** 8.3/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [FlowForma](https://www.g2.com/sellers/flowforma)
- **Company Website:** https://www.flowforma.com
- **Year Founded:** 2012
- **HQ Location:** Dublin
- **Twitter:** @FlowForma (495 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/10197246/ (28 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Construction, Information Technology and Services
  - **Company Size:** 65% Mid-Market, 25% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (18 reviews)
- Automation (16 reviews)
- Efficiency (16 reviews)
- Automation Efficiency (10 reviews)
- Productivity Improvement (10 reviews)

**Cons:**

- Learning Curve (8 reviews)
- Difficult Learning (5 reviews)
- Missing Features (5 reviews)
- Learning Difficulty (4 reviews)
- Complexity (3 reviews)

  ### 19. [TimeXtender](https://www.g2.com/products/timextender/reviews)
  With over 3,000 global customers, TimeXtender offers a comprehensive suite of products including Data Integration, Master Data Management, Data Quality, and Orchestration. These tools enable organizations to automate and streamline complex data processes, ensuring high data quality and governance across platforms. TimeXtender’s solutions are designed to help businesses efficiently manage their data assets without extensive coding, empowering informed decision-making and driving operational efficiency​​.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 145

**User Satisfaction Scores:**

- **Intelligence:** 10.0/10 (Category avg: 8.2/10)
- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10)
- **Process Overview:** 10.0/10 (Category avg: 8.8/10)
- **Process Analysis:** 10.0/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [TimeXtender](https://www.g2.com/sellers/timextender)
- **Company Website:** https://www.timextender.com
- **Year Founded:** 2006
- **HQ Location:** Aarhus, Denmark
- **Twitter:** @TimeXtender (17,673 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/timextender/ (89 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Data Analyst, Business Intelligence Consultant
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 45% Mid-Market, 32% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (67 reviews)
- Customer Support (33 reviews)
- Automation (25 reviews)
- Simple (23 reviews)
- Time-saving (22 reviews)

**Cons:**

- Limitations (18 reviews)
- Data Management (17 reviews)
- Poor Documentation (13 reviews)
- Steep Learning Curve (11 reviews)
- Error Reporting (9 reviews)

  ### 20. [SS&C Blue Prism Intelligent Automation Platform](https://www.g2.com/products/ss-c-blue-prism-intelligent-automation-platform/reviews)
  SS&C Blue Prism’s intelligent automation platform (IAP) connects a unified workforce of people and digital resources with systems, cognitive tools, applications and technologies, including an ecosystem of ready-made automations. The combination of these automation technologies, including business process management, robotic process automation and artificial intelligence, automate business processes and streamline decision making across organizations. A digital workforce increases process efficiency, reduces operating costs and returns millions of hours to staff to focus on higher-value work. Intelligent automation removes tedious and manual work, dramatically improving efficiency and boosting employee satisfaction with paths to career growth. Implemented at scale, the potential of intelligent automation is unlocked and delivers transformational business value by helping organizations unify their workforce, transforming journeys and scaling enterprise wide.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 347

**User Satisfaction Scores:**

- **Intelligence:** 8.6/10 (Category avg: 8.2/10)
- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10)
- **Process Overview:** 9.1/10 (Category avg: 8.8/10)
- **Process Analysis:** 8.9/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [SS&C Blue Prism](https://www.g2.com/sellers/ss-c-blue-prism)
- **Year Founded:** 2001
- **HQ Location:** Windsor, CT
- **Twitter:** @SSCTechnologies (4,799 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/blue-prism-limited/ (1,020 employees on LinkedIn®)
- **Ownership:** NASDAQ: SSNC

**Reviewer Demographics:**
  - **Who Uses This:** RPA Developer, Software Engineer
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 55% Enterprise, 27% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (48 reviews)
- Automation (36 reviews)
- Automation Ease (21 reviews)
- Efficiency (20 reviews)
- Features (20 reviews)

**Cons:**

- Learning Curve (15 reviews)
- Missing Features (14 reviews)
- Complexity (12 reviews)
- Expensive (11 reviews)
- Integration Issues (11 reviews)

  ### 21. [Decisions](https://www.g2.com/products/decisions-decisions/reviews)
  Decisions is an AI-powered process orchestration platform used by enterprises to automate, optimize, and orchestrate complex, rules-driven processes—especially where decisions, approvals, exceptions, and compliance are critical. Founded in 2010, Decisions is trusted by organizations globally to modernize workflows with intelligent orchestration and robust governance, maintaining control, transparency, and audit readiness as automation scales. The platform combines visual workflow automation, an enterprise rules engine, system integrations, forms, dashboards, and AI capabilities into a single environment. Teams use Decisions to model decision logic, orchestrate workflows, and connect systems without writing custom code. This approach allows organizations to automate end-to-end processes while keeping decisions explicit, testable, and easy to change as business and regulatory requirements evolve. Decisions is designed for collaboration between subject matter experts and IT teams. Business users can define and manage decision logic visually, while IT maintains architectural oversight, security, and integrations. Decision logic that is often buried in application code, spreadsheets, or manual processes can be centralized, governed, and reused — reducing inconsistency and operational risk as systems scale. The platform is commonly used in regulated and operationally complex environments such as financial services, insurance, manufacturing, healthcare, and the public sector. In these settings, automation must support human judgment, governance, and auditability — not just execution speed. By making decision logic visible and manageable, Decisions helps organizations improve consistency, accelerate change, and maintain confidence in how decisions are made, explained, and evolved over time.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 40

**User Satisfaction Scores:**

- **Intelligence:** 8.5/10 (Category avg: 8.2/10)
- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10)
- **Process Overview:** 8.9/10 (Category avg: 8.8/10)
- **Process Analysis:** 8.8/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Decisions](https://www.g2.com/sellers/decisions)
- **Company Website:** https://www.decisions.com
- **Year Founded:** 2010
- **HQ Location:** Virginia Beach, Virginia
- **Twitter:** @decisions (471 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2373238/ (271 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Financial Services
  - **Company Size:** 44% Mid-Market, 37% Enterprise


#### Pros & Cons

**Pros:**

- Customization (2 reviews)
- Ease of Use (1 reviews)
- Form Creation (1 reviews)
- Low-Code Technology (1 reviews)
- No-coding (1 reviews)

**Cons:**

- Limited Compatibility (1 reviews)
- Slow Performance (1 reviews)
- Update Issues (1 reviews)

  ### 22. [Process Street](https://www.g2.com/products/process-street/reviews)
  Process Street is a Compliance Operations Platform that helps teams run their most critical processes the right way, every time. Powered by AI agents, it ensures that policies are enforced, tasks are completed in the correct order, and everything is fully documented for audit readiness. Process Street is built for operational and compliance teams who need more control than task management tools offer, but without the complexity of legacy BPM or GRC systems. It enables anyone on the team to create, update, and run structured workflows without writing code. Instead of just documenting procedures, Process Street turns them into live, trackable processes that drive real execution. At the center of Process Street is Cora, an embedded AI compliance agent that monitors workflows in real time. Cora identifies skipped steps, flags potential risks, and ensures that each process stays aligned with internal policies and external regulations. Organizations use Cora to maintain compliance with frameworks such as ISO 9001, SOC 2, HIPAA, and others, without relying on manual oversight or last-minute audit preparation. The platform consists of three tightly integrated layers. First, document management allows teams to centralize policies, SOPs, and handbooks with full version control, approval workflows, and role-based permissions. Second, the process management engine turns those documents into workflows that assign tasks, route approvals, and collect data. Finally, Cora works across both layers to monitor execution, detect non-compliance, and generate audit-ready records in real time. Key capabilities include: • AI-powered compliance monitoring to enforce standards and surface process risks • No code workflow automation with tasks, forms, logic rules, and approvals • Controlled document management with audit trails, permissions, and version history • Automatic audit readiness with complete tracking of task activity and execution history • Integration with over 8000 tools, including Salesforce, Slack, Workday, and Google Workspace Process Street is used across industries like healthcare, financial services, real estate, and manufacturing. It is especially valuable to teams in operations, compliance, quality, and HR who need to ensure consistency, reduce risk, and prove that every step was followed. By combining structure, automation, and intelligence, Process Street helps teams replace manual processes with scalable systems that deliver control, visibility, and confidence across the business.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 448

**User Satisfaction Scores:**

- **Intelligence:** 8.5/10 (Category avg: 8.2/10)
- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10)
- **Process Overview:** 8.8/10 (Category avg: 8.8/10)
- **Process Analysis:** 8.3/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Process Street](https://www.g2.com/sellers/process-street)
- **Company Website:** https://www.process.st
- **Year Founded:** 2014
- **HQ Location:** San Francisco, US
- **Twitter:** @processstreet (2,780 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/9240798/ (54 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** CEO, Owner
  - **Top Industries:** Real Estate, Information Technology and Services
  - **Company Size:** 70% Small-Business, 24% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (84 reviews)
- Efficiency (46 reviews)
- Process Efficiency (43 reviews)
- Task Management (41 reviews)
- Automation (33 reviews)

**Cons:**

- Learning Curve (24 reviews)
- Learning Difficulty (22 reviews)
- Limited Customization (16 reviews)
- Complexity (14 reviews)
- Missing Features (14 reviews)

  ### 23. [Hyland OnBase](https://www.g2.com/products/hyland-onbase/reviews)
  OnBase provides a broad spectrum of turn-key industry and departmental solutions that are expertly tailored to meet specific business challenges. As an enterprise platform, OnBase has purpose-built integrations and connectors to core industry LOBs such as Epic and Workday, supporting critical content and process solutions. With repeatable industry solutions, OnBase provides the capability to intelligently automate your business processes so your team can focus on higher value work without the need to build costly customized solutions. With business ownership of solutions, OnBase enables expansion beyond IT, delivering faster ROI. OnBase speeds up processes and reduces costs by capturing important information into a single system so you can manage data, documents and processes. Workflow can be configured to address your departmental, industry and enterprise challenges. Organizations also benefit from low-code application development and a range of multichannel capture options. OnBase can integrate with your existing systems and provide instant access to everyone who needs it, giving visibility into your processes and system performance while securely storing, protecting and expunging your content.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 309

**User Satisfaction Scores:**

- **Intelligence:** 8.6/10 (Category avg: 8.2/10)
- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10)
- **Process Overview:** 8.6/10 (Category avg: 8.8/10)
- **Process Analysis:** 8.4/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Hyland](https://www.g2.com/sellers/hyland-a47a4cc4-7960-4080-8278-3ba399e3d4cd)
- **Company Website:** https://www.hyland.com/
- **Year Founded:** 1991
- **HQ Location:** Westlake, OH
- **Twitter:** @Hyland (13,191 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/10043/ (4,156 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Higher Education, Government Administration
  - **Company Size:** 51% Enterprise, 43% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (70 reviews)
- Document Management (42 reviews)
- Features (32 reviews)
- Customization (25 reviews)
- Simple (25 reviews)

**Cons:**

- Missing Features (31 reviews)
- Update Issues (24 reviews)
- Poor Customer Support (21 reviews)
- Technical Issues (21 reviews)
- Learning Curve (20 reviews)

  ### 24. [Flowingly](https://www.g2.com/products/flowingly/reviews)
  Flowingly is a no-code process and automation platform built for councils and public sector organisations in New Zealand and Australia. It helps teams capture SOPs with AI, map and automate workflows, and improve processes - faster, cheaper, and more clearly than ever before. Trusted by 40% of New Zealand councils, with 100% local support and data hosting.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 47

**User Satisfaction Scores:**

- **Intelligence:** 7.1/10 (Category avg: 8.2/10)
- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10)
- **Process Overview:** 8.6/10 (Category avg: 8.8/10)
- **Process Analysis:** 7.8/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Flowingly Limited](https://www.g2.com/sellers/flowingly-limited)
- **Year Founded:** 2016
- **HQ Location:** Auckland, NZ
- **LinkedIn® Page:** https://www.linkedin.com/company/18046451/ (27 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Government Administration, Information Technology and Services
  - **Company Size:** 60% Mid-Market, 34% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (8 reviews)
- Automation (7 reviews)
- Customer Support (5 reviews)
- Features (4 reviews)
- Process Automation (4 reviews)

**Cons:**

- Complexity (2 reviews)
- Cost Issues (1 reviews)
- Data Management (1 reviews)
- Document Management (1 reviews)
- Expensive (1 reviews)

  ### 25. [ARIS](https://www.g2.com/products/aris-aris/reviews)
  ARIS supports your operational excellence by providing visibility into your operations, enabling you to create outstanding processes, and ensuring close monitoring of your business. As a pioneer and the leader in process intelligence, ARIS provides the foundation when it comes to successfully transforming, optimizing and controlling the way you run your business. Follow thousands of leading organizations from all industries and all over the globe and set on ARIS for sustainable success. ARIS brings everything you need to collaboratively analyse, design, and manage your processes end-to-end.:   - Business Process Analysis – Continuously improve and roll out processes. - Process Mining - Get deep business insights to take the right decisions.   - Process Automation - Reach operational excellence. - Risk & Compliance - Secure compliance and operational resilience. ​  Stop making decisions based on gut fillings and start acting on data-driven decisions that can help you reduce costs, increase efficiency, and ultimately boost your bottom line.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 160

**User Satisfaction Scores:**

- **Intelligence:** 8.3/10 (Category avg: 8.2/10)
- **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.0/10)
- **Process Overview:** 8.7/10 (Category avg: 8.8/10)
- **Process Analysis:** 8.4/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [ARIS](https://www.g2.com/sellers/aris)
- **Company Website:** https://aris.com/
- **Year Founded:** 2024
- **HQ Location:** Saarbrücken, Saarland
- **LinkedIn® Page:** https://www.linkedin.com/company/aris-community/ (332 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Banking
  - **Company Size:** 52% Enterprise, 29% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Learning (1 reviews)
- Ease of Use (1 reviews)
- Efficiency (1 reviews)
- Low Code (1 reviews)
- No-coding (1 reviews)

**Cons:**

- Bugs (1 reviews)
- Complexity (1 reviews)
- Complex Processes (1 reviews)
- Lacking Features (1 reviews)
- Process Management (1 reviews)



## Parent Category

[Process Automation Software](https://www.g2.com/categories/process-automation)



## Related Categories

- [No-Code Development Platforms](https://www.g2.com/categories/no-code-development-platforms)
- [Digital Process Automation (DPA) Software](https://www.g2.com/categories/digital-process-automation-dpa)
- [Workflow Management Software](https://www.g2.com/categories/workflow-management)



---

## Buyer Guide

### What You Should Know About Business Process Management Software

### What is Business Process Management (BPM) Software?

Business process management (BPM) is the practice of streamlining and improving business activities to more efficiently perform specific business actions. Often these business actions require cross-team collaboration and consist of many moving parts, whether they are software systems or human intervention. There are many BPM software products that can help companies achieve the ultimate goal of seamless workflow automation. BPM tools often provide process modeling, execution, and analysis functionality to help business managers ensure that the processes they need done are working efficiently and effectively. The possibilities are vast and varied: this software can be used for a host of different use cases, such as invoicing, marketing, and accounting.

With business process automation solutions, businesses are able to improve and increase collaboration and be on the road toward automation. Through detailed mappings of processes and tools for managing workflows, professionals can get a birds-eye view of their business operations and thereby have a clear understanding of how they can optimize them. 

#### What Types of Business Process Management (BPM) Software Exist?

There are a few different types and use cases of BPM software, but each helps an organization streamline workflows. Although all of these tools capture business processes and give users the ability to automate them, they differ in terms of their ability for users to create standalone applications on top of these processes.

**Standard BPM software**

With standard BPM software, users get full control over their business processes, providing them with tools for monitoring execution performance and analyzing their current goals, workflows, and more. It should be noted that BPM solutions do not exist in isolation from a company’s broader software stack. On the contrary, it is key for them to integrate into various other tools, such as [CRM software](https://www.g2.com/categories/crm) and [ERP software](https://www.g2.com/categories/erp). With proper integration, users are able to better understand the company’s manifold processes in order to optimize or automate them. 

**Digital process automation (DPA)**

DPA is a subset of BPM and refers to those products which include all of the core functionality of BPM software, but also allow users to create standalone applications on top of business processes. For example, a retail company can use [digital process automation](https://www.g2.com/categories/business-process-management/f/digital-process-automation) to analyze how sales representatives are selling their products across various regions, such as how they input pipeline data into spreadsheets, send emails to prospects, and more. Then, an administrator can create an application which the salespeople can use to streamline and automate this process, helping them become more efficient.

### What are the Common Features of Business Process Management (BPM) Software?

The following are some core features within BPM software that can help companies in defining, automating, and reporting on processes that are intended to help optimize businesses to deliver on company goals.

**Real-time process monitoring:** Keeping track of the manifold processes a business has can be difficult, especially when doing so in real time across various systems. With properly deployed BPM software in place, users can monitor these processes in real time. This provides the benefit of being able to rigorously test variations and changes to these processes. For example, a business can test the effect of routing all of their support cases to a particular individual or system. If it is found that this is not working well, they can iterate and test different options, all while keeping a close eye on their BPM monitoring feature for insight.

**Document automation:** Forms and documents are ubiquitous across businesses, such as onboarding documents for new employees, contracts for customers or vendors, and surveys. Manually inputting and analyzing data from these sources can be time consuming and tedious. BPM software can assist in automating this process, whether that be in part or in total. For example, one can use BPM to automate inputting data from new employees’ personal documents onto the company’s [core HR software](https://www.g2.com/categories/core-hr). 

BPM tools will differ in regards to how much intelligence, or natural language understanding, they have built in. Thus, although most solutions will have optical character recognition (OCR) built-in, some will also provide the ability to understand documents. This would allow it to “read” documents and, for example, summarize the text therein or recognize key terms in order to input them into other documents or systems.

**Process automation:** Automating processes and workflows does not happen overnight. BPM software provides features for facilitating this automation through process design and execution. In other words, users can use this software to not just document processes, but to also create them ex nihilo and to automate them, often via a drag-and-drop interface.

In regards to how this is facilitated, many BPM products have a library in which to keep previously used or designed workflows for future use. In addition, some tools provide templates for common use cases, such as accounts payable, employee onboarding, and procurement. Users can adopt and adapt these templates for their particular needs and use case.

Other Features of Business Process Management Software: [Document generation](https://www.g2.com/categories/business-process-management/f/document-generation), [Finance](https://www.g2.com/categories/business-process-management/f/finance), [Low-code app development](https://www.g2.com/categories/business-process-management/f/low-code-app-development), [No-code app development](https://www.g2.com/categories/business-process-management/f/no-code-app-development), [Process analysis](https://www.g2.com/categories/business-process-management/f/process-analysis)

Specific Subject Matters: [Human resources](https://www.g2.com/categories/business-process-management/f/human-resources)

### What are the Benefits of Business Process Management (BPM) Software?

Companies purchase BPM software because they need to solve some type of operational objective in a streamlined and efficient way. BPM software allows users to easily build unique workflows, assess the necessary steps required to carry out the objective, and integrate all the different solutions involved in the process. The actions that need to be carried out are usually time consuming and complex, so finding a way to automate these business processes can be very beneficial to any company. Additionally, BPM solutions can provide insights into the efficiency of processes. BPM tools can help identify bottlenecks and unnecessary process steps, and they even help hold employees accountable for their actions.

**Increased efficiency:** Using BPM solutions ensures that tasks are carried out in the most efficient manner possible. The processes are set up in an optimal way so that businesses are not wasting resources and employees are not wasting time, steps are not being skipped, and all actions are being performed as they should be; therefore, all tasks are being performed to their fullest.

**Enhanced productivity:** If companies are properly taking advantage of BPM tools, that means that they are saving their employees’ time through automation. By streamlining and automating the tedious tasks, workers have more time to focus on business-critical tasks instead of working on the time-consuming ones.

**Improved collaboration:** Businesses can easily get siloed, with business units working on their own, focused on their own goals and metrics. Although they all strive to improve the broader business, collaboration between departments can be difficult. A key benefit for BPM software is providing a bird’s eye view of all of a company’s processes, across its departments. With one source of truth in place, interdepartmental conversations become easier and more fruitful.

### Who Uses Business Process Management (BPM) Software?

Traditionally, BPM tools are used by mid-market and enterprise-sized companies. Larger companies tend to have more siloed departments, and when business actions need to become integrated to be efficient, BPM software is an easy solution. It is much rarer for small businesses to need a dedicated tool for workflow management.

Within companies, BPM tools are frequently leveraged by operations and [IT administrators](https://www.g2.com/categories/business-process-management/f/it) but can expand to really any department that needs to automate business processes. Some companies may have dedicated business analysts or process directors who ensure that internal processes are as streamlined as possible. Here are some department-specific examples:

**Sales:** BPM software can help automate actions performed by a [sales team](https://www.g2.com/categories/business-process-management/f/sales), specifically when it comes to contract creation and approval. Many BPM tools offer document management features specifically built for contract creation. Once a sales representative convinces a prospect to buy, the next step in the workflow is to send a contract. Based on the particular specifications of the deal, a contract can be created using BPM tools.

**Supply chain:** Once a deal is finalized, the next step in a workflow may be to ship the goods purchased. If a document is signed, BPM software can help place the exact order bought by the customer. This is where the tool goes from working with a business’ CRM to working with their [supply chain software](https://www.g2.com/categories/business-process-management/f/supply-chain). The order is automatically entered into a company’s ERP system and the goods are manufactured and shipped.

**Accounting:** Now that the goods are shipped and received, the accounting department needs to note the exact exchange of goods (i.e., how much was shipped, how much did they pay for it, etc.). This information can be inputted into an [accounting system](https://www.g2.com/categories/accounting) using BPM software.

### What are the Alternatives to Business Process Management (BPM) Software?

Alternatives to BPM software can replace this type of software, either partially or completely:

[Workflow management software](https://www.g2.com/categories/workflow-management) **:** Businesses should have a clear idea regarding what they are trying to achieve to determine the type of software they are looking for. Thus, if a business is looking for a more lightweight solution for facilitating workflow, workflow management software might be the best fit. This software helps to define and manage sequences of business activities and tasks and is more beneficial for small and medium-sized businesses with a low to medium complexity level of their operations.

[Robotic process automation (RPA) software](https://www.g2.com/categories/robotic-process-automation-rpa) **:** If a business is looking to automate routine tasks, RPA might be a good option. RPA provides robots that mimic clicks and other activity on the computer screen and facilitates the automation of a host of tasks, such as invoicing and employee onboarding. These virtual agents perform actions following these workflows both with and without human supervision or intervention.

[Rapid application development (RAD) software](https://www.g2.com/categories/rapid-application-development-rad) **:** Businesses should understand that they can pursue different avenues to achieve automation. Instead of BPM or in addition to it, users should investigate RAD software, such as the form of [low-code](https://www.g2.com/categories/low-code-development-platforms)and [no-code](https://www.g2.com/categories/no-code-development-platforms) development platforms. With this software, businesses are able to develop software quickly with minimal coding, reducing the need for extensive coding experience. Some of these tools are purpose-built for process automation. 

#### Software Related to Business Process Management (BPM) Software

The following solutions can be used in conjunction with BPM tools to create end-to-end business process automation and further advance digital transformation:

[Robotic process automation (RPA) software](https://www.g2.com/categories/robotic-process-automation-rpa) **:** RPA software is somewhat of an automation advancement born from BPM. RPA software allows businesses to build and train bots to carry out tedious tasks. By providing both supervised and unsupervised automation, RPA software helps to take BPM one step further, in terms of seamless workflow automation and process execution. RPA tools may be used side by side or in lieu of BPM solutions.

[Process mining software](https://www.g2.com/categories/process-mining) **:** While BPM tools help to set up workflows and automation, process mining software helps to monitor the automation and ensure the processes are being carried out correctly. Process mining software helps find where processes are falling short, which steps are being skipped, and how effective the processes are to the overall business objective. These tools can monitor event logs to make sure that employees are following all of the necessary steps or if they are skipping certain tasks. With the help of machine learning, process mining software can often inform business analysts of unnecessary steps that can streamline business processes.

### Challenges with Business Process Management (BPM) Software

Software solutions can come with their own set of challenges. Especially when it comes to BPM solutions, which integrates and connects to systems across the organization, it is important to pay attention to the following core issues:

**Return on investment (ROI):** The biggest issue with BPM software is understanding the ROI. It is hard to measure the exact level of productivity and efficiency gained from BPM tools, which can make gaining traction and internal adoption a struggle.

**Integration:** Integration is another concern, especially with the rapid frequency that companies add new software solutions. However, with SaaS products becoming the norm, the ease of integrating disparate software products across departments is becoming easier. If a business is using legacy, on-premises solutions, it can be challenging and expensive to make the theoretical processes work seamlessly in practice.

### Which Companies Should Buy Business Process Management (BPM) Software?

The implementation of artificial intelligence (AI) can have a positive impact on businesses across a host of different industries. Here are some examples:

**Financial services:** Within financial institutions, such as banks, brokerage firms, and credit unions, it is common for a host of different systems to be used. They can benefit from a BPM tool that can help them get a better understanding of their business processes and the use of these various systems across the business. As an industry that is heavily regulated, BPM can be particularly beneficial, since it can assist in auditing company processes.

**Healthcare:** For many healthcare-related organizations, software can help with processes such as inputting data related to new patients and processing insurance claims. This assists in analyzing the efficiency of current processes and improving them. Through the automation and streamlining of processes, healthcare companies can lower risk and costs, and make their billing and collections smarter.

**Government:** It is commonly said that governmental organizations are inefficient. This stereotype is attributed to the fact that these organizations might be using legacy technology, as well as disparate tools across departments. The effects of this inefficiency are not trivial. With BPM software, governmental organizations can streamline and automate their workflows.

### How to Buy Business Process Management (BPM) Software

#### Requirements Gathering (RFI/RFP) for Business Process Management (BPM) Software

When looking to deploy a BPM solution, it is important to start from the beginning. In other words, a business should begin by conducting an overview of business processes. If a company is just starting out and looking to purchase their first BPM software, or wherever a business is in its buying process, g2.com can help select the best option.

Taking a holistic overview of the business systems and processes will help businesses to identify pain points. This will help them to figure out which software to buy (e.g., if it can effectively handle the business’ processes) and to develop buying criteria. A carefully created checklist can help in determining the necessary and nice-to-have features, such as features, budget, integrations, number of users, security requirements, cloud or on-premises solutions, and more.

A request for information (RFI) can be useful, especially if the deployment is large in scale and scope. By producing this, a business can be well placed to gather information from sellers. Depending on the scope of the deployment, it might be helpful to produce an RFI, a one-page list with a few bullet points describing what is needed from a BPM software.

#### Compare Business Process Management (BPM) Software Products

**Create a long list**

Evaluating vendors should start with a long list, which will help to determine whether or not a given solution is a good fit. Buyers should create a broad list of tools that align with their business goals. So that there is a level playing field, it is important to ask the same set of questions to each seller.

**Create a short list**

Next, a whittling down should take place. Through pointed questions, demos, and trials, one can go from a long list to a short one. Although this will differ for each business and use case, three to five products are typically a good number. With this list in hand, businesses can produce a matrix to compare the features and pricing of the various solutions.

**Conduct demos**

To ensure the comparison is thoroughgoing, the user should demo each solution on the short list with the same use case and datasets. This will allow the business to evaluate like for like and see how each vendor stacks up against the competition.

#### Selection of Business Process Management (BPM) Software

**Choose a selection team**

Before getting started, it's crucial to create a winning team that will work together throughout the entire process, from identifying pain points to implementation. The software selection team should consist of members of the organization who have the right interest, skills, and time to participate in this process. A good starting point is to aim for three to five people who fill roles such as the main decision maker, project manager, process owner, system owner, or staffing subject matter expert, as well as a technical lead, IT administrator, or security administrator. In smaller companies, the vendor selection team may be smaller, with fewer participants multitasking and taking on more responsibilities.

**Negotiation**

Just because something is written on a company’s pricing page, does not mean it is fixed (although some companies will not budge). It is imperative to open up a conversation regarding pricing and licensing. For example, the vendor may be willing to give a discount for multi-year contracts or for recommending the product to others.

**Final decision**

After this stage, and before going all in, it is recommended to roll out a test run or pilot program to test adoption with a small sample size of users. If the tool is well used and well received, the buyer can be confident that the selection was correct. If not, it might be time to go back to the drawing board.

### Business Process Management (BPM) Software Trends

Digital transformation is working its way into every type of software, and BPM is no exception. AI and predictive analytics are two of the more powerful trends in the BPM space today.

**Machine learning**

By implementing machine learning functionality into BPM tools, these solutions can become more adaptive and predictive. If a BPM solution can learn what is working and what is not, and make changes autonomously that benefit the business, then it saves the company time, effort, and money. However, while truly intelligent BPM products are still years away, the logic is there and could impact the industry in massive ways.

**Analytics**

Analytics is a much more immediate trend for BPM tools. Being able to monitor and view the data that goes into each process is critical for businesses. It gives business users an understanding of exactly how effective and efficient each business process is and allows teams to adjust accordingly.